Shimeka A Graham Family Care in Las Vegas, NV

Pros

• Dr. Hennings is an excellent, patient, and highly experienced physician who listens carefully to his patients.
• He consistently shows a great bedside manner and compassionate care.
• The staff are attentive, courteous, and professional.
• Erica in billing provided wonderful, quick, and kind service.
• The office is clean, welcoming, and has a friendly atmosphere.
• Many patients highly recommend Dr. Hennings and his team.
• The doctor explains tests and results clearly and takes time to discuss options.
• The MAs are nice and professional, contributing to a positive visit.
• The clinic has been a trusted provider for many years for families.
• The front desk staff are friendly and helpful.

Cons

• The waiting times are extremely long, with patients waiting for hours beyond their scheduled appointments in a crowded, uncomfortable waiting room.
• The front desk staff are repeatedly described as rude, unhelpful, and unprofessional, with incidents of arguing over notes and poor communication.
• The doctor is often described as rushed and inattentive, delivering very brief visits and not thoroughly addressing patients' concerns.
• Appointments are overbooked and poorly scheduled, causing inconsistent wait times and frequent delays.
• Phone and online communications fail - calls go on hold for long periods, go unanswered, or messages cannot be sent.
• Patients feel disrespected and poorly treated, noting a lack of empathy, gossiping about patients, and a hostile atmosphere.
• Administrative errors and miscommunications are common, including incorrect patient information and delayed follow-ups.
• Some reviews suggest the practice prioritizes efficiency or revenue over patient care, pressuring for procedures with little patient discussion.

Review

This community is best suited for families seeking a physician-led, continuity-focused primary care arrangement, especially where a caring, knowledgeable clinician who will listen and coordinate referrals is valued above all else. Dr. Esteban Hennings is repeatedly cited as a steady, long-term anchor who treats patients with patience and clear attention to symptoms. The facility itself is described as clean and welcoming, with bilingual staff who can help navigate care plan discussions. For older adults who prize a trusted doctor and an environment that feels personable and familiar, this clinic can deliver a reliable core experience.

Those who should consider alternatives are exactly the ones who place punctuality and administrative reliability at the top of the list. The reviews show a persistent pattern of lengthy waits, overbooking, and front-desk friction that can undermine otherwise solid clinical care. If phone responsiveness, accurate scheduling, and timely notes for work or procedures are non-negotiable, this is a sign to look elsewhere. Billing interactions also surface as a recurring pain point for some patients, with reports of changing copays and slow follow-up. For families needing decisive, predictable administrative support, alternatives may offer more consistent service levels.

The strongest upside rests with the physician and the care-team approach. Dr. Hennings is praised for listening, taking time when possible, and guiding patients through referrals and testing in a way that reinforces trust built over years. Numerous reviews applaud the doctor's expertise and the personal attention he provides when not rushed. The support staff - billing personnel like Erica and clinical assistants such as Ruby - receive positive notes for kindness and responsiveness in certain instances, and the facility is repeatedly commended as tidy and professional. When the doctor's visits align with patient needs, the clinical value can be meaningful enough to outweigh other frictions.

But the main drawbacks remain stubborn and real. The most cited drawbacks are long wait times and inconsistent front-office professionalism, with some patients waiting two to three hours for a brief exam or test result discussion. Multiple accounts describe rude or disengaged reception staff, miscommunications about appointments or notes, and difficulty getting timely callbacks or test results. These administrative realities can erode the overall experience, making it hard to maintain continuity when the nonclinical aspects - scheduling, communication, and follow-through - let the process down. Even with a strong physician, the unpredictability of the backend can leave families feeling frustrated and seeking a more reliable cadence elsewhere.

A practical path for families considering this clinic is to acknowledge the doctor-centered strength while planning for a more forgiving visit experience. If choosing this community, book with the expectation of occasionally longer visits, and consider scheduling earlier in the day when the doctor's schedule tends to be more manageable. Prepare questions in advance to maximize the time with the physician, and don't hesitate to request clarity from the front desk about appointment times and referrals. When possible, direct communications toward staff who have demonstrated reliability, such as billing liaison staff, and document follow-up steps to prevent drift between visits.

In sum, this community offers a compelling core value for those who prioritize continuity with a respected physician who shows genuine care. The doctor's long-standing rapport with families and a generally pleasant, bilingual environment can deliver meaningful medical leadership. However, the decision hinges on tolerance for administrative volatility. For families that prize punctuality, consistent front-desk service, and predictable scheduling, alternatives will likely provide a smoother path. For those willing to navigate the quirks in exchange for access to a trusted clinician and a clean, welcoming setting, this clinic remains a viable option worth testing with a focused, prepared approach.

This part of Las Vegas, Nevada is a diverse and convenient area with a variety of amenities to support senior living. With multiple pharmacies within a short distance, accessing medications and healthcare services is easily manageable. Nearby medical facilities such as Desert Radiology and Sunrise Hospital provide quality healthcare options. Additionally, there are places of worship like Iglesia Ni Cristo for spiritual needs and various restaurants like In-N-Out Burger and Wendy's for dining out. The close proximity to transportation options like the Las Vegas Monorail makes getting around the city simple. Overall, this area offers a blend of healthcare, dining, and recreational options for seniors looking to enjoy their retirement years in Las Vegas.

Pharmacies

• Smith's Food & Drug (1.7 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.2 miles)
• Smith's Food & Drug (4.3 miles)
• Canopi (4.5 miles)
• Walgreens (5.2 miles)

Physicians

• Desert Radiology - Nellis (2.2 miles)
• Digestive Disease Specialists (5.9 miles)
• Comprehensive Cancer Centers of Nevada (6.2 miles)
• Las Vegas Skin and Cancer South Pecos (6.3 miles)
• Sunrise Hospital and Medical Center (6.3 miles)
• Southwest Medical Rancho Urgent Care (7.4 miles)
• Jacobs Medical Associates (8.2 miles)

Places of Worship

• Iglesia Ni Cristo (3.7 miles)

Hospitals

• Cheyenne Care Center (4 miles)
• VA Southern Nevada Healthcare System (7.1 miles)

Restaurants

• Fremont Street Experience (5.6 miles)
• In-N-Out Burger (5.7 miles)
• Las Vegas Eagle (6.8 miles)
• The Garage (7.2 miles)
• The Marketplace (7.3 miles)
• Wendy's (7.4 miles)
• McDonald's (7.5 miles)

Transportation

• Las Vegas Monorail - Sahara Station (6.9 miles)
• Las Vegas Monorail - Harrah's/Quad Station (8.4 miles)
• International Arrivals (8.6 miles)
• The Club (8.7 miles)
• Security Checkpoint (8.7 miles)
• TSA Checkpoint - Terminal 3 (8.8 miles)
• Terminal 3 (8.8 miles)

Cafes

• Starbucks (7.7 miles)
• Starbucks (8.1 miles)
• Starbucks (8.3 miles)
• Dutch Bros Coffee (8.3 miles)
• The LINQ Hotel & Casino (8.5 miles)

Parks

• Wally Wombats (8.6 miles)