Shimeka A Graham Family Care

Pros

• Dr. Hennings listens to patients' concerns and provides attentive, knowledgeable care.
• The staff are attentive, courteous, and professional.
• Erica from billing provided wonderful, quick, and kind service.
• The front desk staff are sweet, welcoming, and helpful.
• The clinic is clean and the staff are bilingual, treating everyone equally.
• Dr. Hennings is an excellent, caring doctor whom many patients highly recommend.
• Ruby, the medical assistant, is caring, informative, and appreciated by patients.

Cons

• The waiting room was packed and there weren't enough seats.
• Patients waited hours to be called back, then even longer in the exam room.
• Dr. Hennings reportedly sees patients in a rush, with visits lasting only a few minutes.
• Front desk staff were described as rude and unhelpful.
• The office phone system frequently left callers on hold or with no answer.
• Promised tele-visits or callbacks were never fulfilled.
• The website contact form did not work, blocking messages.
• Repeated delays and appointment cancellations undermined patient care.
• Staff failed to provide basic administrative notes when requested.
• The overall operation was criticized as inefficient and disrespectful to patients.

Review

The collection of experiences from patients at Dr. Esteban Hennings' office paints a picture of a practice that many people value for the doctor's care, while at the same time struggles with administrative bottlenecks and inconsistent service. Across the reviews, there is a clear thread: Dr. Hennings himself is often described as kind, attentive, and experienced, but the surrounding experience - especially wait times, front-desk interactions, and communications - varies dramatically from one visit to the next.

Patients repeatedly describe a scene of a busy, packed waiting room where getting a seat is a challenge. Check-in can be smooth, and some staff members are praised for their warmth; one review notes a front office employee as "very sweet and welcoming." Yet the same people who praise the warmth recount agonizing waits: one patient logged a total wait of about two hours and twenty-five minutes from arrival to a brief 5-minute visit with the doctor, and others report waits of an hour or more just to be seen by a nurse or a practitioner before finally meeting the doctor. The recurring complaint is not the care provided during the appointment - rather, it is the length of time spent waiting and the perception that the care is hurried as a result.

The doctor's bedside manner is frequently highlighted in a positive light. Several reviews describe Dr. Hennings as a very good, caring, and knowledgeable physician who listens and pays attention to symptoms. For some patients, he has been a longstanding, trusted physician, with mentions of seeing him for over a decade and praising his calm, attentive approach. However, a number of reviews counterbalance this with experiences of very short, brisk visits - five minutes or less in some cases - where the patient felt the visit was insufficient to address concerns or to fully explain a diagnosis or treatment plan. In these accounts, the doctor's efficiency can feel at odds with the patient's need for reassurance and thoroughness.

Administrative and front-desk interactions stand out as a frequent source of frustration. Several reviews reference rude or unhelpful staff, particularly at the front desk, with specific mentions of someone named Jason and issues surrounding notes for employers. One reviewer claims they were told the office never provides notes for work, even though they had received one previously, which led to embarrassment and a sense of inconsistency. Phone communications are criticized as well - being placed on hold for long periods, being transferred without resolution, and occasional call disconnections. There are also reports of a malfunctioning website contact form and delayed or nonexistent follow-up calls for telemedicine options, despite promises of a two-week follow-up.

Despite the operational headaches, there are notable bright spots. Some patients praise particular staff members, such as Ruby, the medical assistant who takes vitals, for being informative and caring, and Erica in billing for providing quick and kind service. A recurring theme is that the clinic's staff can be attentive, polite, and helpful when things run smoothly, and that the environment can feel welcoming and bilingual, with staff making efforts to treat patients equally regardless of language or background. A few reviews express optimism that wait times have improved recently, with patients noting a more efficient check-in and faster entry to see the clinician.

There is also a sense of loyalty among long-time patients and appreciation for the continuity of care. Several reviews emphasize how Dr. Hennings and his team have served families for many years, with patients describing trust in the doctor and the sense that the staff are diligent and committed to patient well-being. Yet this loyalty sits alongside more critical feedback - some patients report that the office has repeatedly delayed or canceled appointments, failed to respond to follow-ups, or not provided timely notes or medication guidance, which undermines the overall experience. In the most pointed criticisms, some patients feel the practice has become inefficient to the point of disrespect, with repeated delays and poor communication eroding confidence.

Overall, the sentiment is a mix of appreciation and frustration. Many patients acknowledge the doctor's strengths: a capable, empathetic physician who remembers patients, treats them with respect, and maintains a clean, welcoming clinic environment. At the same time, a sizable portion of feedback highlights systemic issues - prolonged waits, inconsistent frontline service, communication gaps, and unreliable telehealth follow-ups - that can undermine even excellent clinical care. For those considering this practice, the message is clear: the medical care can be strong and personal, but be prepared for potential lengthy waits and variable administrative experiences, and consider asking for direct updates on appointment timing, notes, and follow-up plans to ensure you get both the medical and logistical support you need.

This part of Las Vegas, Nevada is a diverse and convenient area with a variety of amenities to support senior living. With multiple pharmacies within a short distance, accessing medications and healthcare services is easily manageable. Nearby medical facilities such as Desert Radiology and Sunrise Hospital provide quality healthcare options. Additionally, there are places of worship like Iglesia Ni Cristo for spiritual needs and various restaurants like In-N-Out Burger and Wendy's for dining out. The close proximity to transportation options like the Las Vegas Monorail makes getting around the city simple. Overall, this area offers a blend of healthcare, dining, and recreational options for seniors looking to enjoy their retirement years in Las Vegas.

Pharmacies

• Smith's Food & Drug (1.7 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.2 miles)
• Smith's Food & Drug (4.3 miles)
• Canopi (4.5 miles)
• Walgreens (5.2 miles)

Physicians

• Desert Radiology - Nellis (2.2 miles)
• Digestive Disease Specialists (5.9 miles)
• Comprehensive Cancer Centers of Nevada (6.2 miles)
• Las Vegas Skin and Cancer South Pecos (6.3 miles)
• Sunrise Hospital and Medical Center (6.3 miles)
• Southwest Medical Rancho Urgent Care (7.4 miles)
• Jacobs Medical Associates (8.2 miles)

Places of Worship

• Iglesia Ni Cristo (3.7 miles)

Hospitals

• Cheyenne Care Center (4 miles)
• VA Southern Nevada Healthcare System (7.1 miles)

Restaurants

• Fremont Street Experience (5.6 miles)
• In-N-Out Burger (5.7 miles)
• Las Vegas Eagle (6.8 miles)
• The Garage (7.2 miles)
• The Marketplace (7.3 miles)
• Wendy's (7.4 miles)
• McDonald's (7.5 miles)

Transportation

• Las Vegas Monorail - Sahara Station (6.9 miles)
• Las Vegas Monorail - Harrah's/Quad Station (8.4 miles)
• International Arrivals (8.6 miles)
• The Club (8.7 miles)
• Security Checkpoint (8.7 miles)
• TSA Checkpoint - Terminal 3 (8.8 miles)
• Terminal 3 (8.8 miles)

Cafes

• Starbucks (7.7 miles)
• Starbucks (8.1 miles)
• Starbucks (8.3 miles)
• Dutch Bros Coffee (8.3 miles)
• The LINQ Hotel & Casino (8.5 miles)

Parks

• Wally Wombats (8.6 miles)