Paradise Home Care

Pros

• Julie is the kindest person ever.
• The staff are very professional.
• The staff are very kind and can be trusted with loved ones.
• The company has wonderful staff and providers who genuinely care about their clients.
• The caregivers are well trained and knowledgeable, and the office staff go out of their way to help.
• The owners are kind and want to ensure clients receive the best possible care in the home.
• The agency is highly recommended for personal care services for loved ones.

Cons

• They hung up on callers when asked to speak to the manager.
• They hung up again when confronted about the call.
• They never have anyone to work and they never call and check on their patients or employees.
• They are horrible, untrained, and do not care.

Review

The collection of statements about this home care agency presents a wide range of experiences that run from glowing praise to sharp criticism, with a few standout voices shaping the overall impression. At the heart of the praise is Julie, a staff member who emerges repeatedly as a bright spot in what some describe as an otherwise mixed picture. She is singled out as "the kindest person ever," a descriptor that carries through the entirety of one reviewer's experience and colors how they view the entire agency. This sentiment underscores how a single compassionate interaction can dramatically influence a family's trust and sense of safety when navigating at-home care.

In contrast to the warmth attributed to Julie, other reviewers recount a deterioration in communication and professionalism that left them frustrated. One person describes calling to speak with a manager only to have the line hang up, followed by a second call where the staff member again cuts off the conversation after being told, "hi you hung up on me." The use of quotation marks around that line highlights the perceived sarcasm and repeated missteps, culminating in a strong impression of poor handling and "very professional" execution used in a way that seems counterintuitive. This experience suggests a disconnect between the caring sentiment some staff convey and the operational realities that patients and families encounter.

Further comments point to ongoing systemic issues, including staffing shortages and a lack of proactive outreach. Reviewers mention that there "never have nobody to work" and that there is a recurrent failure to call and check on patients or employees. Those phrases imply gaps in scheduling, coverage, and follow-up, which can undermine trust in the agency's ability to provide consistent, reliable care. The combined effect of these observations is a sense that, even when individuals inside the organization demonstrate care, the overall capacity to deliver dependable service can falter under pressure.

Amid the criticisms, other voices offer a distinctly positive and cohesive portrait of the agency's strengths. Several reviewers describe the business as "great" and the people as "very kind," emphasizing trustworthiness and the importance of entrusting loved ones to its care. The warmth and reliability suggested in these accounts stand in direct contrast to the more negative anecdotes, illustrating how outcomes can hinge on everyday interactions as much as on formal credentials or policy statements. For families seeking in-home support, such attributes can be decisive.

A particularly affirming account expands on why the agency is worthy of consideration: "Excellent company with wonderful staff and providers who genuinely care about their clients." This perspective highlights that caregivers are "well trained and knowledgeable," and that the office staff will "go out of their way to help anyone." The description of the owners as "kind" who want to ensure clients receive the best possible care in the home reinforces a vision of leadership aligned with client welfare, a narrative that resonates with families choosing a home-care partner. The reviewer even states a clear recommendation to others seeking personal care services, signaling strong advocacy based on perceived competence and compassion.

Yet a final, stark note of criticism cannot be ignored: "Horrible, untrained and do not care. Your loved one deserves better." This concluding judgment stands in harsh contrast to the more favorable testimonials and serves as a blunt reminder that for some families, firsthand experiences diverge radically from the better-received narratives. Taken together, the reviews sketch a complex, layered picture of a company that can deliver exemplary warmth, training, and support to some clients while falling short for others, particularly when it comes to staffing stability and consistent outreach.

Overall, the collection suggests a service that can be deeply meaningful and trustworthy in the hands of compassionate individuals and well-organized teams, while simultaneously exposing vulnerabilities in communication, staffing, and follow-through. The standout praise for Julie and the description of well-trained caregivers, helpful office staff, and kind owners point to a core of genuine care and professional dedication. However, the negative experiences - especially around inaccessible managers, abrupt call handling, and perceived neglect - serve as a powerful counterpoint that highlights the critical need for reliable staffing, proactive communication, and consistent client outreach if the agency hopes to deliver uniformly excellent care. Families considering this provider should weigh these mixed experiences carefully, recognizing that in-home care is deeply personal and hinges on both the presence of compassionate individuals and the dependable operations that enable them to do their jobs well.

This part of Las Vegas, Nevada offers a variety of amenities and services that may be appealing to seniors looking for a convenient and vibrant community. With several pharmacies, physicians' offices, and hospitals within close proximity, residents can easily access medical care when needed. Additionally, there are places of worship nearby for those who value spiritual fulfillment. The presence of diverse dining options ranging from fast food to fine dining establishments ensures that there is something for every palate. Transportation options such as the Las Vegas Monorail provide convenient access to different parts of the city, while cafes like Starbucks and Dutch Bros Coffee offer opportunities for socialization and relaxation. Overall, this area provides a mix of essential facilities and recreational opportunities that can contribute to a comfortable and fulfilling senior living experience in Las Vegas.

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• Sunrise Hospital and Medical Center (1.5 miles)
• Digestive Disease Specialists (1.6 miles)
• Comprehensive Cancer Centers of Nevada (2.2 miles)
• Southwest Medical Rancho Urgent Care (2.7 miles)
• Las Vegas Skin and Cancer South Pecos (3.4 miles)
• Desert Radiology - Nellis (3.5 miles)

Places of Worship

• Iglesia Ni Cristo (1.6 miles)

Restaurants

• Fremont Street Experience (1.6 miles)
• The Marketplace (2.2 miles)
• McDonald's (2.4 miles)
• Peppermill Inn (2.5 miles)
• Tacos El Gordo (2.6 miles)
• The Garage (2.7 miles)
• Encore Beach Club (2.8 miles)

Transportation

• Las Vegas Monorail - Sahara Station (1.8 miles)
• Las Vegas Monorail - Harrah's/Quad Station (3.3 miles)
• ARIA Express Bellagio Station (4.1 miles)
• International Arrivals (4.6 miles)
• Security Checkpoint (4.6 miles)
• The Club (4.6 miles)
• TSA Checkpoint - Terminal 3 (4.6 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (3.2 miles)
• Dutch Bros Coffee (3.3 miles)
• The LINQ Hotel & Casino (3.5 miles)
• Hello Kitty Cafe (4.4 miles)
• Primrose (4.4 miles)

Hospitals

• Cheyenne Care Center (4.6 miles)