11745 Stonewall Springs Avenue, Las Vegas, NV 89138
For more information about senior living options: (844) 490-3973
The company is wonderful, caring, with a marvelous staff. Jackie Linda goes the extra mile to ensure things are done correctly. Tonisha is a rock star. A Helping Hand is a true blessing.
The agency is described as the worst in Las Vegas, caring only about its share of the pot and leaving PCA workers out in the cold. It is claimed that the reviewer's daughter could not clock in for two days, with no answer or help. There is said to be no backup plan when the clock-in system is down. No one is alleged to answer the phone or return calls at all. The office is called the worst and should be shut down. The services are said to suck and that the agency does not care about clients, only about money from the state.The reviews about the Las Vegas agency reveal a stark gulf between experiences, with some clients and workers expressing intense frustration and others praising specific individuals within the same organization. Across the board, the conversations center on how well the agency supports those who rely on its services, particularly the Personal Care Assistant (PCA) workforce, and how reliably the office functions in moments when help is most needed. The tone ranges from outraged to grateful, suggesting a complex portrait rather than a single, uniform experience.
A dominant thread among the harsher reviews paints the agency as chaotic and unresponsive. One parent describes a crisis: it has been two days since their daughter could clock in for her work, and there has been no one to assist, no answers, and no backup plan when the clock-in system is down. The sentiment is not just about a single delay but about a persistent pattern of inaccessibility - phones going unanswered, return calls that never come, and a sense that the operation lacks a reliable fail-safe for technical hiccups. The frustration is framed as a fundamental problem of communication and accountability, with the implication that the agency prioritizes administrative needs over the immediate welfare of the clients and the people who care for them.
The same set of reviews point to broader claims about the agency's priorities and its impact on workers. There is a somber assertion that the agency is more interested in securing its share of funding than in supporting the PCA workers who do the hands-on care. The critique suggests that the financial arrangements and state-funded reimbursements take precedence over ensuring that caregivers and their clients receive timely, consistent assistance. The acuteness of the charge - that the welfare of the PCA workers and those they serve is left out - adds a sense of urgency and disillusionment, especially for families trying to coordinate care under stressful circumstances.
In addition to the systemic accusations, there is a plea for alternatives. One reviewer explicitly calls for information about other agencies in Las Vegas, expressing both disappointment and a practical need to find a more dependable option. The parent's comment underscores the personal toll of the agency's failures, especially when it concerns a daughter's first job and the anxiety of starting in a vulnerable role without reliable support from the agency that is supposed to enable that employment. The emotional weight of these lines suggests that the consequences extend beyond scheduling hiccups to affect confidence, security, and future opportunities for the family involved.
Not all voices converge on the negative, however. A segment of the feedback describes the agency as "the worst office" and accuses it of lacking quality, with a harsher call to shut the operation down. Those statements convey a perception that the organizational structure is failing at a fundamental level, with services that do not meet basic expectations and a culture that does not prioritize the needs of clients. These brutal assessments contrast sharply with a more uplifting thread that appears in other reviews, creating a sense of internal inconsistency in the agency's reputation.
Interwoven with the sharp criticisms are celebratory notes about individuals who seem to embody the positive potential of the organization. Several lines highlight a different experience: a wonderful, caring company with a marvelous staff. In these accounts, specific people - Jackie Linda - are praised for going the extra mile to ensure things are done properly, and Tonisha is lauded as a "rock star." These testimonials express gratitude and relief, with one reviewer explicitly stating, "Thank you A Helping Hand. I can't do it without you. You're a true blessing." The warmth of these messages paints a portrait of dedicated professionals who, in the eyes of clients, deliver meaningful, reliable support in contrast to the systemic frustrations described elsewhere.
Taken together, the collection of reviews offers a nuanced view of the agency: moments of exceptional care and dedication at the individual level, set against broader concerns about reliability, communication, and organizational priorities. The positive experiences highlight the impact that passionate, responsive staff can have on families and clients who depend on the agency, while the negative accounts emphasize the urgent need for improved systems, accountability, and consistent responsiveness from the office. The dichotomy suggests that the agency's performance may vary significantly depending on who is managing the case, which shifts the focus from blaming the entire organization to recognizing gaps in operations that, if addressed, could elevate the overall quality of care for both clients and caregivers.
Ultimately, the narratives converge on a single truth: there is a compelling demand for better communication, dependable clock-in procedures, and a more client-centric approach to service delivery. The reviews acknowledge that talented individuals within the agency can and do make a real difference, but they also warn that without systemic improvements, those positive experiences will remain the exception rather than the rule. For families navigating care and employment through this agency, the path forward appears to hinge on concrete changes in how the office handles downtime, responds to inquiries, and safeguards the continuity of care during technical or administrative disruptions.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McCarran International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Helping Hands Care Home II is an assisted living community located in the vibrant city of Las Vegas, NV. With a range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle.
The community features a spacious dining room where residents can gather for delicious meals prepared by the staff. Each living space is fully furnished, ensuring that residents feel right at home. The beautiful garden provides a serene outdoor space where residents can relax and enjoy nature.
Housekeeping services are provided to ensure that residents' living spaces remain clean and tidy. Move-in coordination is available to make the transition into the community as seamless as possible. Wi-Fi/high-speed internet access is also provided, allowing residents to stay connected with friends and family.
Care services include assistance with daily activities such as bathing, dressing, and transfers. The dedicated staff coordinates with healthcare providers to ensure that residents receive the necessary medical attention. Diabetes diets are available for those who require special dietary restrictions. Meal preparation and service are provided, along with medication management.
Transportation arrangements are made for medical appointments, ensuring that residents have easy access to healthcare facilities when needed. Additionally, transportation can be arranged for doctors' appointments.
Residents can enjoy scheduled daily activities that cater to their interests and preferences. Cafes, pharmacies, physicians, restaurants, and theaters are conveniently located nearby, allowing residents to easily explore the surrounding area.
At Helping Hands Care Home II in Las Vegas, NV, residents receive personalized care along with a range of amenities designed to enhance their overall well-being and quality of life.
Helping Hands Care Home II is located at 11745 Stonewall Springs Avenue, Las Vegas, NV 89138 in Clark County, Nevada
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