Assisting Hands Northwest

Pros

• They are an amazing company with staff who listen and care about what is best for loved ones.
• Their caregivers are highly accommodating and services are flexible.
• They are very professional and consistently go the extra mile to ensure customer satisfaction.
• Ray and the team are professional, incredibly reliable, and deeply understand the healthcare system.
• The team shows absolute attention to detail and provides compassionate, professional care for loved ones, going above and beyond.
• The owner Raymond is a great person who goes out of his way to ensure families receive extra help and care.
• The agency offers reliable service with insurance and quality that make upfront costs worthwhile.
• It is a remarkable, family-owned company that treats every client with utmost respect and individualized assistance.
• The NW Las Vegas Assisting Hands family, Raymond and Kylie Lopez, are a caring team with genuine concern for others and thoughtful provider matching.
• The owners, Raymond and Kylie, are hardworking and family-oriented, qualities that reflect in their care, and they come highly recommended in Northwest Las Vegas.

Cons

• The agency is short-staffed and provides little help.
• The caregivers sent out are not trained; the agency hires anyone, which the reviewer dislikes.
• The reviewer states that the service is not safe at all.

Review

Assisting Hands NW Las Vegas has become a trusted partner for families seeking compassionate in-home support, especially when dementia care is involved. In conversations and feedback from families, the impression is clear: the team listens carefully to what the loved one needs and works to tailor services around those needs. One story describes an 87-year-old mom with dementia, where the caregivers' approach was to listen intently and prioritize what would be best for her, with staff who were highly accommodating in their efforts to tailor the care to her daily routines and comfort. Across the board, families emphasize that the people on the ground are not just workers but partners who focus on outcomes that matter most to the patient and the family.

Professionalism stands out in many accounts. Reviewers repeatedly highlight how the team presents itself - organized, punctual, and consistently ready to go the extra mile to ensure customer satisfaction. The commitment to quality care is described as a hallmark of the service, with caregivers who bring a level of polish and reliability that families find reassuring in the home setting. This professional stance isn't merely about performing tasks; it's about maintaining dignity, safety, and a sense of normalcy for a loved one who needs daily assistance.

Reliability and a grounded understanding of the healthcare system emerge as another strong theme. The leadership and the field staff are praised for their dependable presence, with parents and spouses appreciating that the care team knows how to navigate the practicalities of medical and home-care coordination. In interviews and testimonials, the team's grasp of the healthcare landscape helps families feel that their loved ones are in capable hands, particularly when urgent needs arise or when companionship and routine care must be balanced with medical requirements.

Several statements describe the team as "outstanding" and "attentive to detail," with caregivers who provide more than basic help. The feedback emphasizes sincere compassion and a commitment to ensuring that a loved one is not only cared for but also cherished. The sentiment that care goes beyond the minimum to create a supportive, loving environment is a recurring thread, reinforcing the idea that the service aims to treat every client with respect and a high level of personal attention.

Personal interactions with the owner add another layer to these impressions. One reviewer notes meeting Raymond, who is described as a great guy willing to go out of his way to secure extra help and care when needed. For families unsure about where to turn for companionship or more urgent care, this personal outreach - encouraging families to reach out to Raymond and the team - comes through as a tangible commitment to meeting evolving needs. The message is clear: choosing this agency can entail a higher upfront cost, but many families feel the reliability, insurance coverage, and higher quality of care justify that investment.

The experience is often framed through the lens of a family-owned business with deep values. Reviewers call Assisting Hands NW Las Vegas an amazing family-owned company that treats every client with utmost respect and individualized assistance. The owners, they say, embody the values families are seeking when searching for in-home care, signaling a shared commitment to humble service, careful matchmaking, and a respectful, person-centered approach. That family orientation also appears in how the company operates: a strong family unit at the helm is seen as translating into care that feels personal, trusted, and consistently attentive to the patient's unique life story.

People repeatedly reference the care team as a family-friendly partner who understands how hard it is to place a loved one in someone else's care. The feedback emphasizes not just the professional credentials but the emotional resonance of having a caring team that genuinely worries about the loved one's well-being. Families appreciate how the owners - Raymond and Kylie - are described as caring, hardworking, and deeply committed to matching the right caregivers with the right home environment. This thoughtful matchmaking is presented as a key factor in creating peace of mind for families as they navigate illness, aging, and the daily realities of caregiving.

The most complete picture across these accounts is one of a dedicated, values-driven organization with a clear promise: to support families with dependable, compassionate, and highly personalized in-home care. The leadership's accessibility and willingness to engage with families directly, combined with a strong emphasis on matching caregivers who fit each home's unique dynamics, yields a sense of reliability and trust that families can count on. While no service is without challenges, the overarching narrative is positive: Assisting Hands NW Las Vegas is a partner families come to rely on for careful planning, attentive care, and a heartfelt commitment to their loved ones' comfort and dignity.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Rampart Casino (1.5 miles)
• Addison's Lounge (1.5 miles)
• Chick-Fil-A (2.6 miles)
• McDonald's (2.9 miles)
• Taco Bell (2.9 miles)
• Chick-Fil-A (3 miles)
• Chicago Brewing Company (3.4 miles)

Physicians

• Khavkin Clinic (1.6 miles)
• Tottori Allergy (1.6 miles)
• Las Vegas Radiology (2.2 miles)
• Nevada Orthopedic & Spine Center (2.6 miles)
• Longford Medical Building (2.6 miles)
• Nevada Spine Clinic (2.8 miles)
• MountainView Hospital (2.9 miles)

Cafes

• Starbucks (2.2 miles)
• Dutch Bros Coffee (7.2 miles)
• Starbucks (8.4 miles)
• Starbucks (8.6 miles)

Hospitals

• Mountain View Hospital-Labor and Delivery (2.9 miles)
• PAM Rehabilitation Hostpital of Centennial Hills (5.5 miles)

Theaters

• Regal Red Rock 4DX & IMAX (3.6 miles)

Transportation

• Las Vegas Monorail - Sahara Station (8.7 miles)