Adult Comfort and Care Home

Pros

• The reviewer described the facility as decent and willing to work with families.
• The reviewer noted that the place is decent and cooperative with families.

Cons

• The reviewers describe the facility as horrible.
• They allege the mother-in-law became severely dehydrated and developed a UTI.
• They claim Kay Pannu allowed her to lie in bed without contacting medical emergency.
• They had to call 911 and she was rushed to the hospital, remaining there for weeks.
• They state that medical teams and social workers told them not to send her back to that home.
• They report poor communication from the facility, including late calls threatening to remove Social Security.
• They say they will be reporting the facility to social services, Social Security, and Medicare.

Review

A family member's account of a six-week stay at Adult Comfort Care Home 2 paints a troubling picture of care, communication, and safety. The reviewer describes the facility as a place they found to be "HORRIBLE" in their mother-in-law's time there. The narrative centers on a serious health scare that allegedly stemmed from neglect: the mother-in-law grew severely dehydrated and developed a urinary tract infection, and, according to the account, Kay Pannu did not contact emergency medical services promptly. The family states that they ultimately had to call 911 themselves, and the mother-in-law was rushed to the hospital where she remained for weeks. The medical team and social services reportedly advised against returning her to the same home, amplifying the sense of urgency and alarm in the recounting.

Despite the strongly negative tone, the author acknowledges moments that tempered the overall impression, noting that the facility could be decent and capable of working with families. This juxtaposition suggests a complex experience in which some interactions or aspects of care may have been workable, while critical safety concerns overshadowed those positives. The observer's memories of the six-week period are dominated by the dehydration and infection incidents, but the mention of a "decent place" implies that not every moment within the facility felt uniformly bad, leaving an impression of inconsistency in care or governance.

A central grievance in the post is the lack of effective family communication. The reviewer laments that Kay Pannu did not communicate with the family, recounting that multiple messages were left without timely responses. The author explains that the lack of communication forced them to seek another home for their mother, implying that ongoing uncertainty and silence from management created unsafe or untenable conditions for continuing care at the facility. The situation is framed not only as a breakdown in routine communication but as a failure to coordinate with the family during a vulnerable time when timely information can matter a great deal.

The communication issues take a more confrontational turn in one troubling episode described by the family. They claim a late-evening call - specifically around 6:50 p.m. on a Saturday night - was followed by a threat to remove their mother's Social Security benefits unless they used Kay Pannu's group home. The language in the account characterizes this as unacceptable and coercive, a tactic the reviewer rejects as an inappropriate form of pressure directed at families already navigating difficult decisions about placement and care. This incident is presented as emblematic of a broader pattern of communication that the family found punitive rather than supportive.

Beyond communication, the account conveys a sense of being overwhelmed by the process of securing appropriate care. The reviewer accuses Kay Pannu of relying on threats rather than offering practical help or guidance to families who may be unfamiliar with the care system. The tone signals profound frustration with how the facility and its representatives handle the complex logistics of placement, funding, and family involvement. The frustration culminates in a stated commitment to pursue external oversight, as the family declares plans to report the situation to social services, Social Security, and Medicare.

The post closes with a firm resolve: the family is pursuing legal counsel and intends to continue pressing the matter. The combination of a serious health scare, professional medical advice to avoid returning to the home, and direct threats about Social Security benefits creates a narrative that is at once alarming and urgent. While the account acknowledges some potential positives in the facility's willingness to collaborate in certain circumstances, the overall impression is dominated by concerns about patient safety, timely communication, and the ways in which the facility presents and handles critical information to families. The story leaves readers with a clear warning: for loved ones in the care system, vigilance and proactive advocacy may be essential, especially when basic communication and rapid emergency response are at stake.

This area of Las Vegas, Nevada, offers a variety of amenities and services that may be appealing to seniors looking for a convenient and vibrant place to live. There are multiple pharmacies nearby, making it easy to access medication and healthcare needs. The presence of hospitals and physicians in the vicinity ensures that medical care is within reach. Places of worship cater to spiritual needs, while a diverse selection of restaurants and cafes provide opportunities for dining out or enjoying a cup of coffee with friends. Transportation options such as the monorail offer ease of travel around the city, and recreational spots like the Fremont Street Experience provide entertainment options. Overall, this area offers a well-rounded community with essential resources for senior living.

Pharmacies

• Walgreens (0.3 miles)
• Smith's Food & Drug (0.5 miles)
• Canopi (0.6 miles)
• Walgreens (2.4 miles)
• Walgreens (3.2 miles)
• Smith's Food & Drug (3.7 miles)
• Walgreens (3.8 miles)

Hospitals

• Cheyenne Care Center (1.5 miles)
• VA Southern Nevada Healthcare System (6.2 miles)

Places of Worship

• Iglesia Ni Cristo (1.9 miles)

Restaurants

• Fremont Street Experience (2.4 miles)
• Wendy's (3.7 miles)
• The Marketplace (4.7 miles)
• McDonald's (5 miles)
• Peppermill Inn (5.1 miles)
• Tacos El Gordo (5.3 miles)
• Encore Beach Club (5.5 miles)

Physicians

• Desert Radiology - Nellis (3.9 miles)
• Southwest Medical Rancho Urgent Care (4.1 miles)
• Sunrise Hospital and Medical Center (4.6 miles)
• Digestive Disease Specialists (4.7 miles)
• Comprehensive Cancer Centers of Nevada (5.3 miles)
• Las Vegas Skin and Cancer South Pecos (6.3 miles)
• Center For Sight (6.7 miles)

Transportation

• Las Vegas Monorail - Sahara Station (4.4 miles)
• Las Vegas Monorail - Harrah's/Quad Station (6.2 miles)
• ARIA Express Bellagio Station (6.9 miles)

Cafes

• Starbucks (5.1 miles)
• Dutch Bros Coffee (5.3 miles)
• Starbucks (5.9 miles)
• The LINQ Hotel & Casino (6.3 miles)
• Primrose (7.2 miles)
• Hello Kitty Cafe (7.3 miles)