Highland Village of Elko

Pros

• Highland Inn Assisted Living in Elko, Nevada is described as an amazing place with caring, kind, and thoughtful staff.
• The manager is noted for doing an excellent job.
• Reviewers call Highland Inn amazing, with top-notch staff and management and a great environment.
• People describe the staff as very caring.
• A reviewer praises loving, professional care from nurses, doctors, cooks, activities directors, and volunteers.
• The facility is recommended for loved ones who want to live independently but with some assistance.

Cons

• The staff could not be reached to get her help.
• No one would answer the phone.
• The joker of a pull cord system was not available close to where she fell.
• The new pull cord system was several lengths of different yarns crocheted tied together, described as a joke.
• The manor is blamed for bed sores suffered by these men.
• The manor is criticized for not cleaning adequately before catheterization.
• It has slowly shut him down.

Review

In Elko, Nevada, families discuss elder care with a mix of hope and concern, and the voices you hear paint a picture of two very different experiences with local facilities. On one hand, Highland Inn Assisted Living is repeatedly praised as a place where residents can thrive with help when they need it, where staff dedication and thoughtful leadership shape daily life in a distinctly positive way. A spokesperson for several families described Highland Inn as "an amazing place," with "the staff [being] caring, kind. And thoughtful," and credits the manager for doing "an excellent job." The message is clear: when families look for a balance between independence and assistance, Highland Inn often stands out as a strong option. The sentiment is echoed by others who call it an "amazing" environment, underscoring how important a supportive team and a well-led atmosphere are for residents seeking quality of life and peace of mind for their loved ones.

For these families, the qualities that matter most at Highland Inn include genuine warmth from caregivers, consistent attentiveness, and a sense that the facility's leadership is actively involved in daily operations. One reviewer explicitly states that Highland Inn is "definitely recommend[ed]" for anyone whose loved one wants to live somewhat independently but with necessary support. The emphasis on staff kindness, reliability, and a culture that values residents' dignity resonates across multiple accounts, creating a portrait of a community where residents feel seen and cared for and where families feel reassured about ongoing oversight and compassion.

Yet, as in many communities that balance elder care with limited options, not every account is rosy, and some experiences at other local facilities raise red flags for families seeking consistency and safety. A contrasting perspective centers on a nearby facility referred to as "the manor," where several reviewers recount troubling experiences that have left loved ones physically harmed or emotionally distressed. One account describes a family member who is paralyzed and lives at the manor, detailing serious health events that followed, including three urinary tract infections and a tube placed in the abdomen because of issues with care during catheterization. The account goes further, describing a perceived failure to address critical care needs and a sense that safety and medical oversight were not adequately provided, with the writer noting that the situation led to a hospital visit and ongoing concern about the care being received.

In these reviews, the pain is palpable: a sense that more attention, better procedures, and stronger medical oversight were needed to protect vulnerable residents. The writer laments that a cath-related injury occurred and that a hospital stay was required as a result, describing it as something that could have been prevented with more careful handling and monitoring. The expressions of frustration are strong, with the reviewer pointing to consequences such as bed sores and a belief that the facility's priorities did not consistently align with residents' well-being. The closing sentiment is telling: "Thanks manor for all of the bed sores these men have gotten. You want payment but don't give it YOUR ALL." It's a blunt critique that underscores a fear many families carry - that financial incentives might overshadow the fundamental obligation to provide safe, compassionate care.

Another thread running through these opinions is a critique of basic safety infrastructure and responsiveness within the manor. A separate, explicit grievance centers on an emergency response - specifically, a pull cord system that failed to be readily accessible when needed after a fall. The writer recalls discovering that the system was not where it should have been, and, worse, describing the improvised solution that followed: "the pull cord system was several lengths of different yarns crocheted tied together and then tied to her wheel chair." The tone of incredulity - "a joke for sure" - speaks to a broader concern about how emergencies are managed in some settings and what that implies for patient safety and peace of mind for families.

Amid these strong opinions, the broader takeaway for families listening to other residents and staff narratives is a call for vigilance and discernment. Highland Inn's supporters point to genuine strengths: compassionate staff, visible leadership, and an environment that supports independence with appropriate assistance. Those strengths matter greatly to families seeking a dependable routine, predictable care, and a sense that caretakers will respond when blueprints of service and safety are most needed. The positive experiences highlight how crucial it is to find a setting where staff feel empowered, residents feel respected, and families feel included in ongoing care decisions.

Conversely, the experiences shared about the manor illuminate the quiet fear that can accompany elder care in facilities where remedying medical or safety lapses proves challenging. The combination of hospital visits, concerns about catheter care, and the emotional weight of potential long-term impacts - along with the stark remark about bed sores - forms a sobering counterpoint to the cheerier endorsements of Highland Inn. In these narratives, families are not merely evaluating amenities or staff friendliness; they are weighing the likelihood of consistent, life-preserving care in moments of vulnerability. For many, such decisions hinge on concrete safeguards: reliable emergency response, diligent medical oversight, transparent communication, and demonstrable accountability when problems arise.

Taken together, the collection of experiences from Elko families reflects a community actively seeking the right balance between independence and protection for its aging residents. Highland Inn Assisted Living stands out as a beacon for those who prioritize a caring, well-led environment where staff attentiveness and supportive leadership can make daily life smoother and safer. At the same time, the manor's critiques remind readers that elder care remains a domain where vigilance, ongoing assessment, and accountability are essential. For families navigating aging loved ones' needs, these voices underscore the importance of visiting facilities, asking pointed questions about safety protocols and medical oversight, and seeking out care options that demonstrate a consistent commitment to the dignity and health of the residents they serve.

This area of Elko, Nevada offers a variety of amenities for seniors looking to retire in a comfortable and convenient community. With several restaurants nearby such as Arctic Circle Restaurant, WINGERS Restaurant, and Teppanyaki Japanese fresh grill, there are plenty of dining options to choose from. In terms of healthcare facilities, there are reputable physicians and medical centers within a short distance, including Northern Nevada Ob/Gyn and Total Eyecare. Additionally, there are parks like Johnny Appleseed Park and Elko City Park for outdoor recreation and relaxation. Transportation options such as U-Haul Neighborhood Dealer and Amtrak-Elk provide easy access to travel around the area. Places of worship such as St Paul's Episcopal Church and Shiloh Bible Church offer spiritual support for those seeking religious community engagement. Overall, this part of Elko provides a well-rounded environment for seniors looking to settle down in a vibrant neighborhood with various services at their disposal.

Restaurants

• Arctic Circle Restaurant (0.4 miles)
• WINGERS Restaurant (0.4 miles)
• Diamondchippers (0.6 miles)
• J R's Bar & Grill (0.7 miles)
• Wendy's (0.8 miles)
• Teppanyaki Japanese fresh grill (1 miles)
• Garibaldis (1 miles)

Cafes

• Coffee Garden Restaurant (0.6 miles)
• Sweet Barrel (1.6 miles)

Physicians

• Northern Nevada Ob/Gyn (0.9 miles)
• Nevada Health Centers (1.3 miles)
• Kenneth W Houchin (1.4 miles)
• Total Eyecare (1.7 miles)
• Ruby Mountain Orthopedics (1.8 miles)
• Erich Mattern Family Medicine (1.8 miles)
• Family Medical Clinic (1.8 miles)

Parks

• Johnny Appleseed Park (1 miles)
• Elko City Park (1.2 miles)
• Big Orv's Playground (1.3 miles)
• Peace Park (1.7 miles)
• Railroad Park (1.9 miles)

Transportation

• U-Haul Neighborhood Dealer (1.3 miles)
• Amtrak-Elk (1.6 miles)

Places of Worship

• St Paul's Episcopal Church (1.8 miles)
• Shiloh Bible Church (1.9 miles)
• Elko Greater Life Church (1.9 miles)