Mitchell Care Ctr

Pros

• Center staff are friendly.
• The staff seemed friendly and the facility appeared to be very clean.
• Shaun and Jim were very friendly and helpful.
• The salespeople were very accommodating.
• Everyone was very courteous and helpful.
• The facility is nice and clean, and the nurses are polite.
• The staff have taken great care of residents for many years.
• They take very good care of residents; residents love them.
• The facility is the best place to be.
• The facility is a wonderful place with kind, compassionate staff.
• Nice small facility with good care.
• The facility provides excellent care.
• Korrie and Shawna are awesome.

Cons

• The reviewer claimed that staff are not trained and that the workload is hectic, especially with 17 residents.
• The reviewer stated that staff do not provide much information or resident reports.
• Stephanie was described as nonchalant and unconcerned, with the remark that "that's what the paper is for."
• It was noted that keypad room codes were not provided, making it hard to access residents' rooms and requiring staff to be hunted down to ask.
• The reviewer labeled the facility as not professional and even compared it to a prison.
• One reviewer said they were treated like trash by the staff.
• The internet does not work well at the facility.

Review

Across the various impressions, the center comes across as a place with undeniable moments of warmth and care, yet shadowed by real concerns about training, communication, and professional culture. Several reviewers describe the staff as friendly, courteous, and genuinely caring. Visitors report that the facility generally looks clean, the space feels welcoming, and the nurses conduct themselves politely. For many families, those moments of kindness and attentiveness are meaningful and reassuring, especially in tough times when a loved one is navigating assisted living or nursing care.

But the overall tone is far from uniform. A common thread among critics is that the center often feels understaffed or overwhelmed, with a sense that staff members are spread thin by a heavy workload. One visitor explicitly warned travelers to be aware that staff "DONT TRAIN" and that managing 17 residents can be hectic. The same reviewer pointed out a lack of information-sharing, noting that they were not told much about residents or given a proper report. A troubling detail cited was the absence of a relay of a resident's access code for keypad doors, raising concerns about how a visitor or even a well-meaning family member can safely access a room without prior notice. The remark "That's what the paper is for" underscores the perception that important resident-specific information rests on paperwork rather than proactive staff communication - a situation that can feel chaotic and impersonal during a visit.

Another recurring angle is the contrast between brief, positive impressions and longer, more critical experiences. Some reviewers had only quick encounters, leaving them with the impression of a clean facility and friendly staff, while others described deeper experiences in which they felt the environment was average in cleanliness, space, and amenities. The mixed messages about visit experiences are echoed in observations that, while the staff can feel pleasant and supportive, the overall environment may not consistently meet expectations for professional training or the level of organized, thorough care some families anticipate.

There are also strong endorsements that highlight enduring, positive relationships with the facility. A number of reviews praise the long-term care and emotional support provided to loved ones. One family member specifically notes that staff have taken great care of their mother for nine years in assisted living and three years in nursing care, expressing deep gratitude for the help and support given during their mother's passing. Others share sentiment that the center has offered steady, compassionate care over time, with mentions of a caring atmosphere and staff who know how to treat residents with affection and respect. In the sales and outreach side, some positive notes describe the experience of engaging with the team via online tools (such as a Zoom walkthrough) and finding the sales staff - Shaun and Jim - friendly, accommodating, and informative.

Yet the criticisms cannot be ignored. A stark, emotionally charged review calls the facility "horrible" and accuses staff of treating a grandmother like trash, with a strong desire to assign the lowest possible rating. Phrases like "Just a better prison" and "Not professional" capture a sense that some experiences felt dehumanizing or handled in a way that strained the dignity of residents and their families. Such statements represent the other end of the spectrum in this collection, illustrating that for some families the care culture falls far short of expectations and even crosses into scenes that feel punitive or impersonal.

Amid these polarized accounts, there are reminders of the positive, everyday realities that people observe. Several comments celebrate teams who are described as nice, polite, and attentive to residents' needs, including references to specific individuals who made a difference. For example, reviewers say, "Korrie and Shawna are awesome," and that the facility is "a caring facility." Others note the small, intimate feel of the setting and the general impression that, when run well, the center can be a good place for loved ones to receive care and attention. The consistency of such affirmations, even when paired with criticisms elsewhere, suggests that the center can deliver high-quality, compassionate care in certain moments or with certain staff members, but that these strengths are not universal across all experiences.

In sum, the picture that emerges is one of a center that has the potential to be a comforting, well-run home for some residents, with friendly staff, clean surroundings, and meaningful, long-term care that families appreciate. At the same time, there are clear and serious concerns about staff training, communication, and overall professionalism that can color a visit or a stay with anxiety and disappointment. The range of opinions - from heartfelt gratitude to sharp, even painful, critiques - points to a facility where culture, staffing realities, and individual interactions can vary widely from one moment to the next. Families considering this center are likely to encounter a mix of warmth and caution, and may want to visit multiple times, speak with different staff, and ask pointed questions about training, care planning, and resident access to ensure expectations align with day-to-day experiences.

Located in Mitchell, Nebraska, this area offers a variety of amenities and services that cater to senior living. With several places of worship nearby such as Monument Bible Church and Calvary Chapel Scottsbluff, residents have access to spiritual support and community engagement. Pharmacies like Walmart Pharmacy and Community Pharmacy are conveniently located for easy access to medications and healthcare needs. There are also numerous physicians' offices in the area, including Mountain View Clinic and Oregon Trail Eye Center, ensuring residents have access to quality medical care. For dining options, restaurants like Wonderful House Restaurant and Subway offer convenient choices for meals. Additionally, the presence of Riverside Park and Pioneer Park provides opportunities for outdoor recreation and relaxation. Overall, this part of Mitchell offers a peaceful and welcoming environment for seniors looking to establish roots in the community.

Places of Worship

• Monument Bible Church (8.2 miles)
• General Conference Of Seventh-Day Adventists (8.9 miles)
• Church of the Nazarene (8.9 miles)
• Calvary Chapel Scottsbluff (8.9 miles)
• Bethel Baptist Church (9.1 miles)
• Southern Baptist Convention (9.1 miles)
• Church of Christ Parsonage (9.1 miles)

Pharmacies

• Walmart Pharmacy (8.4 miles)
• Community Pharmacy (8.7 miles)
• Griff's Compounding Center (9 miles)
• Petersen Drug (9 miles)
• Walgreens (9.1 miles)
• Safeway Food & Drug (10.2 miles)
• Gering U-Save Pharmacy (11.8 miles)

Physicians

• Mountain View Clinic (8.4 miles)
• Oregon Trail Eye Center (8.6 miles)
• Scottsbluff Surgery Center (8.6 miles)
• Regional West Physicians Clinic-Neurosurgery & Spine Center (8.7 miles)
• Monument Smiles Pc, Gary Cheloha DDS (8.7 miles)
• Regional West Physicians Clinic-Internal Medicine (8.7 miles)
• UCHealth Heart and Vascular Clinic - Scottsbluff (8.7 miles)

Restaurants

• Wonderful House Restaurant (8.5 miles)
• Taco John's (8.6 miles)
• Domino's Pizza (8.7 miles)
• Tacos Mexico Catering (8.8 miles)
• KFC (8.8 miles)
• Subway (8.8 miles)
• Pizza Hut (8.9 miles)

Transportation

• U-Haul Neighborhood Dealer (8.6 miles)
• BNSF Railway Company (9.8 miles)
• U-Haul Neighborhood Dealer (10.1 miles)
• U-Haul (10.5 miles)
• U-Haul (11.1 miles)

Hospitals

• Regional West Laboratory Services (8.8 miles)
• Regional West Medical Center (8.8 miles)
• Residency (10 miles)
• Platte Valley Pediatrics (10.3 miles)

Cafes

• Jax Gourmet Coffee & Snow (9 miles)
• The Mixing Bowl Cafe (11.4 miles)

Parks

• Riverside Park (9.1 miles)
• Frank Park (9.3 miles)
• Pioneer Park (9.4 miles)
• Riverside Dog Park (9.6 miles)
• Scottsbluff Recreation Department (9.8 miles)
• 5th Ave. Railroad Crossing (10.4 miles)
• Gardner Park (11.4 miles)