2814 Great Northern Loop, Missoula, MT 59808
For more information about senior living options: (844) 490-3973
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The administrator and care staff at Rosetta are warm and friendly. Rosetta is small and home-like, helping residents feel at ease. Rosetta looks and smells clean, and residents seem content. Rosetta provides excellent care, very good food, and a kind, loving staff. Residents at Rosetta have emotional support and the attention they need, with opportunities to be involved in the facility. The staff at Rosetta are knowledgeable, the building is clean, and residents are happy.
The NorthCare facility is plagued by consistent, undeniable neglect by the staff. Medications are often administered late or skipped. The staff refuse to assist with essential medical appointments, leaving families feeling helpless. The facility pressured a trusted palliative care advocate to sever services, indicating greed and indifference. This is described as an outright betrayal of the residents' basic right to receive proper, compassionate care. At Rosetta, there were 14 or more residents but only two caregivers on staff, which is grossly inadequate. The on-duty staff were required to perform cooking, laundry, answering phones, giving tours, and other tasks in addition to caregiving, leaving little time for residents. Families frequently had to prompt for medications and care, and residents were left unattended for long periods. Bruising on a resident's arm and reports of rough handling raised concerns of potential abuse. One resident was left soaking wet and unfed for hours during the move-out process, indicating neglect.Experiences at NorthCare and Rosetta Assisted Living run the gamut, painting a picture of elder care that can feel surprisingly intimate and comforting on one hand, and distressingly uneven on the other. Across the different voices, the common thread is the importance of staffing, communication, and a sense of home. In some cases, residents thrive in a small, home-like setting where the people who care about them become familiar faces; in others, the same smallness can become a liability when turnover and workload stretch the staff too thin.
At NorthCare, one friend's family describes a largely positive picture after a year of steady routines. The setting is small enough to feel homelike, which matters to the person living there. The family visits at least weekly and speaks on the phone several times a week, and they report that staff are always willing to talk and that the facility will hand the resident the phone so loved ones can chat directly. The big caveat, they say, is staff turnover. Even with a small team, the turnover seems to be a persistent problem, yet the overall impression remains that the person in care still gets decent attention and care most days. The sense is that the environment is caring and approachable, even when staffing gaps occur.
Another review, more critical, describes a starkly different experience under a different banner of care. A family member who has been under a facility's care for years claims consistent, undeniable neglect: medications frequently administered late or skipped, and essential appointments not being supported. The reviewer accuses the facility of pressuring them to sever ties with a trusted local palliative care advocate - arguing that greed and indifference were driving a decision to cut off life-sustaining support. The language is strong and unequivocal: this is described as betrayal and a fundamental failure to provide proper, compassionate, and respectful care. It's a narrative that sharpens the contrast between perceived neglect and the idea of a protective, patient-centered environment.
Rosetta Assisted Living appears in a contrasting light, with multiple voices celebrating warmth, cleanliness, and a sense of home. One aunt's family member notes that the administrator and care staff are consistently warm and friendly, that Rosetta is small and home-like, and that both the building's appearance and scent convey cleanliness. The aunt seems content, and the reviewer grateful, offering a strong recommendation that Rosetta is a warm and inviting place for a loved one in need of assisted living. A separate voice amplifies this satisfaction with praise for "excellent care, very good food and a kind, loving staff," underscoring a sense that Rosetta can deliver not just basic care but a nurturing environment.
Yet there is also a deeply positive posture about Rosetta from another family member who describes a brother who has found a "community of caregivers who care for his well-being." The narrative emphasizes emotional support, attentiveness, and opportunities for residents to be involved in caring for the facility itself. The resident is said to love his room and the privacy it offers, and to feel a sense of belonging - like he's found a home within the walls of Rosetta. This perspective highlights how a facility can become a genuine community, where residents are valued and included in the fabric of daily life.
But the Rosetta story is far from uniformly glowing. A long, detailed account portrays a crisis of understaffing and overwork that stretched the facility's resources to a breaking point. The author claims that there were more than 14 residents but only two caregivers on site, who were forced to juggle a mass of duties: cooking, laundry, answering phones, giving tours, and, only if time allowed, providing resident care. Promises about consistent toileting every two hours, timely feeding assistance, regular activities, and on-time medications are described as unmet. The reviewer recounts finding a user's bruises and even a thumbprint bruise, and a parent who must supervise and intervene during visits due to inconsistent care. They describe times when a patient was left in bed wet and unfed, and when family members had to step in to feed and reposition their loved one. The narrative speaks of a schedule of activities that never materialized after the activities director left, and the absence of basic personal services like hair and nails. The family had to mobilize to move a loved one to a new facility, taking hours to complete the transition. In this account, the facility's two-overworked caregivers were the main problem, though the writer still acknowledges a couple of staff members who cared deeply, even saying they were planning to quit because the ethical strains were overwhelming. The reviewer, a professional in the assisted-living field who visited Rosetta, closes with a mixed verdict: they were impressed by the facility's cleanliness, knowledge of staff, and its capacity to appear well-staffed and well-run in certain moments, underscoring a troubling tension between potential and reality.
Taken together, these voices illustrate a complex landscape of elder care in small, home-like settings. On one side, there are warm, communicative staff, accessible administrators, and a sense of "home" that family members and residents value deeply. On the other, the most critical stories center on chronic staffing shortages, uneven oversight, and burdens placed on a small team that may be asked to do too much. The care experience appears highly sensitive to organizational capacity - how many staff are on hand, how well the staff are supported, and how effectively family advocates and care teams can coordinate with medical providers and palliative care partners. In the end, the conversations about NorthCare and Rosetta reflect a broader truth: small advantages like a warm mood, clean surroundings, or a feeling of home can coexist with serious vulnerabilities when staffing and governance falter. The lasting takeaway is a reminder that, for loved ones who rely on these facilities, consistent staffing, open communication, and robust medical support are not luxuries but essential elements of truly compassionate care.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Missoula International (4 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Rosetta Assisted Living - Missoula 2 is a premier assisted living community located in Missoula, MT. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our spacious and fully furnished apartments are equipped with cable or satellite TV, kitchenettes, and Wi-Fi/high-speed internet access. Residents can enjoy the beautiful outdoor spaces and gardens, perfect for relaxation or socializing with friends and family. The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our skilled culinary team. We also accommodate special dietary restrictions to cater to individual needs.
At Rosetta Assisted Living - Missoula 2, our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their prescribed medications on time. We have a mental wellness program in place to support the emotional well-being of our residents.
In addition to our exceptional amenities and care services, we offer a variety of engaging activities for our residents. Resident-run activities are organized regularly, giving them the opportunity to pursue their interests and hobbies together. Scheduled daily activities provide entertainment and socialization opportunities for all residents.
Conveniently located near numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, Rosetta Assisted Living - Missoula 2 ensures easy access to essential services for our residents.
When you choose Rosetta Assisted Living - Missoula 2 as your home, you can expect personalized care in a warm and welcoming environment where your needs are always a priority.
Rosetta Assisted Living - Missoula 2 is located at 2814 Great Northern Loop, Missoula, MT 59808 in Missoula County, Montana
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