Loyal Care

Pros

• Loyal Care is described as compassionate, caring, professional, and punctual.
• They consistently provide caregivers who fit the client's needs and preferences, even on short notice.
• The staff are kind, dependable, competent, and communicative.
• Families feel that Loyal Care becomes like family and provides a blessing to their lives.
• Their office staff are helpful, pleasant, and accommodating.
• Loyal Care helps people stay in their homes by delivering comprehensive in-home care.
• The caregivers are reliable, arrive on time, and assist with a wide range of tasks.
• Loyal Care is regarded as a lifesaver by families and a trusted resource in the community.
• The company is praised for integrity, client care, and making families feel at ease.

Cons

• The reviewer notes the second caregiver was dangerous and incompetent.
• They claim Loyal Care eventually had no one to spare for help and demanded over $1,500 more due to billing issues.
• They describe the billing as "screwed up," stating they were asked to pay over $3,000, which later came down to $1,500.
• They call Loyal Care the least professional business they have ever dealt with and say zero stars would be warranted.
• An addendum alleges Loyal Care threatened a response if the critical review wasn't removed, calling it blackmail.
• They state there was a lack of professionalism, noting no timely contact after mom fell despite promises.

Review

Loyal Care presents itself in these stories as more than just an in-home caregiving agency. For many families, it is a trusted partner that prioritizes tailoring every caregiver to the unique needs and rhythms of a loved one. The overall tone across dozens of reflections is that Loyal Care goes the extra mile to understand individual preferences, routines, and personalities, so care feels like a personal extension of the family rather than a generic service. One account marvels at how they "bend over backwards to fit the care person to the client and always hits it on the nose," noting how even subtle interests - like a husband who loves to play cards - are incorporated into care plans. The willingness to accommodate last?minute requests and changes in plans is repeatedly highlighted, painting a picture of a responsive, client?centered operation.

A recurring thread is the depth of connection the company builds with clients who have complex needs, especially dementia. Several reviewers single out caregivers who bring substantial expertise and compassion to dementia care. One family praises a caregiver named M* for being "outstanding in every way," with professional, punctual service and a wealth of experiential knowledge in dementia caregiving that proved invaluable for both their father and the live-in caregiver. Across multiple stories, Loyal Care is described as "clear in their communications," "easy to work with," and consistently timely in correspondence - factors that help families navigate stressful health changes with confidence.

The sense of belonging and trust extends beyond the individual clients to the families who rely on Loyal Care for long stretches of time. Reviewers speak of a core team that feels "kind, dependable and competent," and of caregivers who become a reassuring presence that the older adults and their families come to rely on. The relationships are described as more than professional; families say their loved ones "feel very comfortable with them all," and the agency's steady communication helps families feel that they are navigating care as a team. In many accounts, Loyal Care is thanked for years of service, sometimes spanning more than two years, during which time they provide ongoing support, support that families say becomes essential and almost like family themselves.

The positive reach of Loyal Care is broad, touching not just daily care but a wide spectrum of needs. Personal tasks such as transportation, light housekeeping, cooking, and bathing are frequently mentioned, with stories of providing respite during a caregiver's absence, enabling a parent to remain at home in familiar surroundings for as long as possible. One reviewer recounts Loyal Care's assistance during recovery from a serious bicycle accident, noting that the team delivered "transportation, laundry, light housekeeping, cooking, bathing, and transferring from bed to wheelchair," making a difficult time much more bearable and even allowing some services to endure beyond healing. Others describe Loyal Care as a "lifesaver" for families living out of state, grateful for a company that could reliably step in and provide hands-on support across distances.

Several testimonials highlight Loyal Care's impact on families facing particularly challenging situations. There are heartfelt tributes to staff who stayed with loved ones through the end of life, allowing grandparents to remain in their own homes and maintain dignity and comfort as health declined. Commenters praise the staff for being "kind, honest, and thoughtful," and for the office's ability to "match the right caregivers with the needs and personalities of the clients." A number of accounts emphasize the personal and emotional dimensions of care, the sense of relief that comes from well?matched caregivers, and the gratitude that families feel as Loyal Care helps them maintain continuity, comfort, and safety at home.

Not every review is flawless, however. One account details a troubling sequence: the first caregiver was excellent, but the second was described as dangerous and incompetent. The reviewer later reports that Loyal Care could not provide anyone to help and proposed paying more than $1,500 beyond what was billed, highlighting a billing dispute that they describe as chaotic. An addendum to that review discusses an alleged threat from Loyal Care to "a response you won't like" if the review were not removed, accompanied by claims about the accuracy of billing and communication gaps in the care process. The reviewer emphasizes a lack of professionalism, including a felt mismatch between the caregivers' duties and the expectations for timely, direct communication during a fall or urgent situation. The reviewer also recounts an incident where a caregiver failed to show up and did not use a key, leaving a vulnerable relative without coverage for a long day, and notes that veteran resources suggested the approach was inappropriate. This single family's experience stands in contrast to the otherwise overwhelmingly positive chorus and raises questions about consistency in staffing and administrative processes.

In addition to these more dramatic notes, several reviewers simply celebrate Loyal Care as the best option in their valley, repeatedly praising the staff's warmth, reliability, and ability to fit into family life. One testimonial describes Loyal Care as "the best Agency in this Valley," with staff who have "all been there for me" and a verdict that "10 is my rate" beyond the usual five stars. Others refer to Loyal Care as a source of comfort and trust, thanking them for keeping a loved one at home in their final months and acknowledging the careful vetting and integrity behind the hires. There are also personal endorsements from individuals who view Loyal Care as a high?quality, dependable partner whose caregivers feel like part of the family, and who would confidently recommend Loyal Care to friends and relatives.

Across the full set of experiences, Loyal Care emerges as a company that many families rely on for compassionate, personalized in?home care, especially for seniors with dementia or complex health needs. The strongest narratives emphasize matched personalities, reliable schedules, consistent communication, and caregivers who treat clients with dignity and affection. At the same time, there are cautionary notes about uneven caregiver performance and administrative hiccups, including one problematic staffing experience and disputes over billing and expectations. Taken together, the collection paints Loyal Care as a trusted, largely transformative presence in home care for many families, while also underscoring that, as with any service that hinges on human relationships, consistency and clear communication remain crucial to sustaining the highest levels of care.

Located in the heart of Kalispell, Montana, this area offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable lifestyle. With a range of restaurants, pharmacies, parks, places of worship, cafes, physicians, hospitals, and even a theater nearby, residents have everything they need within close proximity. The peaceful Woodland Park and Lawrence Park provide opportunities for leisurely strolls and enjoying the outdoors. Additionally, medical facilities such as Kalispell Regional Healthcare and specialized services like New Hope Medicine Medical Marijuana Evaluations ensure that seniors have access to quality healthcare options. For those who enjoy cultural activities, Signature Theatres is just a short drive away. With reliable transportation options including Glacier Park International Airport and Enterprise Rent-A-Car nearby, this area provides convenience and accessibility for seniors looking to make Kalispell their home.

Restaurants

• Wendy's (0.1 miles)
• The House of S&M (0.5 miles)
• Hops Downtown Grill (0.6 miles)
• Sweet Peaks (0.7 miles)
• Wheat Montana Deli & Bakery (0.7 miles)
• The Desoto Grill (0.7 miles)
• Sykes Diner & Market (0.8 miles)

Pharmacies

• Smith's Food & Drug (0.3 miles)
• Stoick Drug (0.4 miles)
• Walgreens (0.5 miles)
• Good Neighbor Pharmacy (0.8 miles)
• Medical Arts Pharmacy (1.2 miles)
• The Clinical Pharmacy (1.3 miles)
• Rosauers Pharmacy (1.7 miles)

Parks

• Woodland Park (0.4 miles)
• Lawrence Park (0.6 miles)
• Courthouse Park (1 miles)
• Begg Park (1.9 miles)
• Flathead County Parks & Rec (2.3 miles)
• Lone Pine State Park (2.6 miles)

Places of Worship

• Fresh Life Church (0.5 miles)
• Faith Covenant Presbyterian Church (0.7 miles)
• Victory Baptist Church (2.7 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (1.2 miles)
• Panera Bread (2.2 miles)
• Sable Coffee (2.8 miles)

Physicians

• New Hope Medicine Medical Marijuana Evaluations (0.6 miles)
• Center Mall Eyecare (0.7 miles)
• Step Ahead Foot and Ankle (0.8 miles)
• Big Mountain Eye Care (0.8 miles)
• Flathead County Montana (0.9 miles)
• Northwest Women's Health Care (1.1 miles)
• Flathead Valley Oral & Maxillofacial Surgery (1.1 miles)

Hospitals

• Kalispell Regional Healthcare (1.2 miles)
• Big Sky Family Medicine (1.2 miles)
• Heritage Place (1.5 miles)
• Dialysis Center (1.7 miles)
• Kalispell Hospital (2.2 miles)

Theaters

• Signature Theatres (2.4 miles)

Transportation

• Glacier Park International Airport (FCA) (7.6 miles)
• Glacier Jet Center (7.7 miles)
• Enterprise Rent-A-Car (8.8 miles)