West Hills Assisted Living in Hamilton, MT

121 West Hills Way, Hamilton, MT 59840

For more information about senior living options: (844) 490-3973

4.7 from 50 reviews
5 stars
44
4 stars
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1
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Assisted Living

Overall Review of West Hills Assisted Living

Pros

  • pro The entertainment calendar offers diverse options ensuring every resident finds enjoyable activities regardless of physical limitations or cognitive abilities present.
  • pro The facility location provides convenient access for regular visits while offering a quiet neighborhood setting away from busy traffic.
  • pro This homey community offers more than basic care with emotional support and social connections that enhance elderly residents' overall wellbeing.
  • pro Constant improvements show management reinvests in the facility rather than maximizing profits at the expense of resident care quality.
  • pro The friendly staff treat everyone like family here.
  • pro Administration's transparent communication about everything from menu changes to staffing updates keeps families informed and involved.
  • pro The exceptional approach to memory care includes family education helping families understand dementia's progression and communication strategies that work.
  • pro The exceptional memory care approach uses validation therapy and redirection techniques rather than arguing with confused residents, which reduces agitation and maintains dignity.
  • pro The staff are very friendly and the environment is clean and peaceful, ensuring residents are well cared for.
  • pro Josie creates a spotless environment without disrupting residents' daily routines, showing consideration for residents' comfort while maintaining high hygiene standards.
  • pro Great facility with wonderful staff; Chris attends to residents and families, providing care, engaging activities, and maintaining cleanliness.
  • pro Memory care here means more than safety; the program includes cognitive exercises and sensory activities that help maintain abilities and provide comfort during confusion.
  • pro Multiple therapy options from music to animals provide various ways to engage residents based on their interests and abilities.
  • pro This homey community welcomed dad immediately with other residents inviting him to join card games and conversations daily.
  • pro Jay handles billing paperwork efficiently, easing the burden on families.
  • pro Residents' quality of life improved dramatically here with constant activities keeping them engaged.
  • pro Great management team truly cares about elderly residents here.
  • pro The homey atmosphere extends to personalized room decorations and familiar belongings, helping residents maintain identity and comfort.
  • pro The wonderful activities available seven days a week provide engaging opportunities from structured programs to casual social time.
  • pro The clean place with constant improvements shows pride in providing dignified living spaces for elderly residents with investments in comfort and safety.
  • pro Administration provides detailed updates during family meetings explaining care plans and addressing concerns transparently.
  • pro Building improvements happen regularly without disrupting residents' routines, prioritizing comfort and safety.
  • pro Chris maintains high standards by regularly checking on residents personally and addressing concerns promptly.
  • pro The wonderful activities, including music therapy and dog therapy sessions, bring joy to residents and address emotional wellbeing.
  • pro West Hills is a fantastic facility run by people who genuinely care and are kind.
  • pro West Hills Assisted Living is a wonderful place with staff who ensure residents receive what they need and enjoy engaging activities.
  • pro Adriana's creative activities program includes music therapy and pet visits that bring joy to residents.
  • pro Administration updates families promptly about health changes or incidents, building trust in their care approach.
  • pro Constant improvements from new equipment to enhanced safety features show dedication to providing the best possible care environment.
  • pro Wonderful activities range from exercise classes to holiday celebrations, giving residents something enjoyable to anticipate.
  • pro Carla assists with administrative tasks while warmly greeting families, making everyone feel welcome.
  • pro The exceptional memory care unit provides specialized attention for residents with cognitive decline using proven therapeutic approaches daily.
  • pro Great management maintains consistent staffing, providing familiar faces for comfort and security.
  • pro The administrator keeps families informed with regular updates about facility improvements and changes affecting residents.
  • pro The staff at West Hills Assisted Living are amazing, with leadership that ensures residents receive needed support and engage in meaningful activities.
  • pro Outside of the Administration, the facility stands out for cleanliness, abundant activities, and rehab services.
  • pro West Hills Assisted Living demonstrates professionalism, responsiveness, and shared values, with staff showing exceptional care.

Cons

  • pro Management is described as ineffective and as condoning anger problems, tantrums, and threats.
  • pro A resident or visitor was threatened by a person in the dining room, with management condoning the behavior.
  • pro The complaint about care or incidents was basically unheard, indicating poor responsiveness.
  • pro The facility's food was criticized as poor, with the reviewer saying the food sucks.
  • pro Some staff could use more training, suggesting inconsistent levels of competency.
  • pro A reviewer labeled the care as very disrespectful and refused to award stars.

Review

West Hills Assisted Living in Hamilton, MT is best suited for families seeking a warm, home-like setting where memory care is treated with seriousness and daily social programming is prioritized. This community appeals to seniors who benefit from emotional support, built-in social connections, and an active calendar of activities that accommodate a range of physical and cognitive needs. The memory care approach stands out for including family education and practical strategies to maintain communication and dignity, while the broader population enjoys seven-days-a-week programming, outings, and a location that makes regular visits convenient without being exposed to heavy traffic. In short, it is a practical fit for families who want engagement, transparency, and a sense of everyday normalcy for their loved one.

That said, several reviewers note that some families may want to consider alternatives depending on priorities and expectations. Budget-conscious families may find other options more aligned with cost ceilings, especially if a simpler, less programmatic environment is acceptable. A subset of feedback points to concerns about management responsiveness and, in at least one case, a serious incident that involved threats. Those factors merit careful vetting during tours: ask how incidents are handled, who closes the loop with families, and what safeguards are in place to prevent recurrence. For residents who require higher levels of clinical oversight or who prioritize a more austere, tightly controlled setting, exploring other communities with a narrower focus on medical management could be prudent.

The strongest case for West Hills rests on its robust programming and its memory-care discipline. The memory care unit is described as more than a safety net; it includes cognitive exercises, sensory activities, and validation techniques that reduce agitation and preserve dignity even when orientation fluctuates. Families report that education sessions help them understand dementia progression and communication strategies, translating into more meaningful visits and less frustration. Coupled with a calendar full of music therapy, pet visits, and other therapies, these elements create a sense of ongoing purpose that can meaningfully offset the progression of cognitive decline for many residents and reassure families about steady engagement.

Equally compelling are the staff relationships and the atmosphere that permeate the building. Descriptions consistently highlight friendly, attentive staff who treat residents with warmth and as individuals, not as tasks. The environment is repeatedly described as clean, peaceful, and comfortable, with careful attention to daily routines and personalized room decor that preserves identity. Administration earns praise for transparent, frequent communications - menus, staffing changes, health updates - all aimed at keeping families informed and involved. Leadership figures are frequently cited as dedicated and responsive, with administrators and front-line supervisors maintaining a visible, hands-on presence that bolsters trust and a sense of security for residents and their families alike.

Yet no review is completely unambiguous, and several cautions deserve consideration. The relatively small number of critical anecdotes centers on management effectiveness and one troubling report of aggressive behavior that was not promptly resolved in a way that satisfied a concerned family member. A few reviewers also mention inconsistent training among staff and mixed feedback on dining quality. These points do not negate the overall strength of West Hills, but they do signal the importance of direct conversations about safety protocols, incident management, staff development plans, and nutrition expectations during the decision process. Prospective families should demand up-to-date examples of how staff are trained, how behavioral concerns are addressed, and how dining services are tailored to individual preferences.

In the end, the decision rests on aligning needs with West Hills' strengths. For families prioritizing memory-supportive programming, meaningful daily activities, and a transparent, engaged administration, West Hills presents a compelling choice that often delivers peace of mind and steady momentum in a resident's well-being. Those with tighter budgets, or with uncompromising requirements for clinical rigidity, or who desire a dining experience perceived as exceptional on par with a top-tier restaurant, may find better fit elsewhere. The prudent path is to tour, speak with multiple residents and families, review current staffing models, and obtain concrete details on safety, training, and nutrition - then weigh whether the combination of memory-care excellence, a home-like culture, and ongoing facility investments justifies the overall value for the specific senior carescape.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

West Hills Assisted Living in Hamilton, MT is a welcoming and comfortable community that offers a range of amenities and care services to ensure the well-being and happiness of its residents.

Our residents can enjoy their favorite shows and programs with cable or satellite TV in the privacy of their fully furnished apartments. Our spacious dining room offers restaurant-style dining where residents can savor delicious meals prepared by our skilled staff. For those who prefer to cook on their own, each apartment is equipped with a kitchenette.

Our community features beautiful outdoor spaces and gardens where residents can relax and enjoy nature. They can also spend time in our small library, connecting with fellow book lovers or immersing themselves in a good book.

We understand how important it is for our residents to stay connected with family and friends, which is why we provide telephone as well as Wi-Fi/high-speed internet access throughout the community.

At West Hills Assisted Living, the health and safety of our residents are paramount. With 24-hour supervision, our staff is always available to provide assistance with activities of daily living such as bathing, dressing, and transfers. We have dedicated medication management services to ensure that all prescriptions are taken timely and accurately. In addition, we offer diabetes diets for those who require special dietary restrictions.

Mental wellness is a priority at our community, and we have designed a program specifically tailored to support the emotional well-being of our residents.

In terms of local conveniences, West Hills Assisted Living boasts an excellent location with numerous nearby amenities. Residents will find several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals within close proximity.

With resident-run activities and scheduled daily activities on offer, there is never a dull moment at West Hills Assisted Living. Our community provides a warm and caring environment where residents can thrive while receiving the assistance they need to maintain their independence.

Nearby Places of Interest

Places of Worship

  • Shiloh Christian Retreat Flwsp (0.5 miles)
  • 7TH Day Adventist Church (0.6 miles)
  • First Presbyterian Church (1 miles)
  • Methodist Baptist Federated (1.3 miles)
  • Church of Jesus Christ of Latter Day Saints (1.4 miles)
  • Big Sky Baptist Church (1.6 miles)
  • The Parish of St Francis Of Assisi (1.6 miles)

Parks

  • City of Hamilton Dog Run (0.9 miles)
  • Claudia Driscoll Park (1.2 miles)
  • River Park (1.4 miles)
  • Hieronymus Park (1.6 miles)

Physicians

  • Calderwood, Carol Dr - Marcus Daly Convenient Care Clinic (0.9 miles)
  • Hron Jane-Marcus Daly Clinics Convenient (1 miles)
  • Providence International Heart Institute - Hamilton Clinic (1 miles)
  • Family Medicine Center (1 miles)
  • Bitterroot Imaging Open Mri (1.1 miles)
  • Providence Montana Spine and Pain Center - Hamilton (1.1 miles)
  • Vibrant Hearing (1.1 miles)

Hospitals

  • Marcus Daly Memorial Hospital (1 miles)
  • Valley View Estates Health & Rehabilitation (1.2 miles)
  • Hamilton Family Chiropractic Clinic (1.5 miles)

Pharmacies

  • Timber Ridge Pharmacy (1.5 miles)
  • Walgreens (1.5 miles)
  • Albertsons Pharmacy (1.5 miles)
  • Bitterroot Drug (1.6 miles)
  • Hamilton Pharmacy & Gifts (1.7 miles)
  • Healthcare Plus Pharmacy (1.8 miles)
  • Corvallis Drug Store (5.4 miles)

Restaurants

  • Taco Bell (1.5 miles)
  • McDonald's (1.5 miles)
  • River Rising (1.6 miles)
  • BJ's Restaurant & Brewhouse (1.6 miles)
  • Subway (1.6 miles)
  • Maria's (1.6 miles)
  • Cheng Family (1.6 miles)

Cafes

  • Starbucks (1.5 miles)
  • Bitterroot Beanery (1.6 miles)
  • Big Creek Coffee Roasters (1.6 miles)
  • Florence Coffee Co. (1.6 miles)
  • Cherry Street Cafe (1.6 miles)
  • Out of Sight Bagel Cafe (1.7 miles)
  • Memories Cafe (5.4 miles)

Transportation

  • U-Haul Neighborhood Dealer (1.9 miles)
  • Dollar Rent A Car (1.9 miles)
  • Alamo (2.3 miles)
  • World Class Wildlife Studio (5.2 miles)

Theaters

  • Pharaohplex (3.2 miles)

Frequently Asked Questions

Where is West Hills Assisted Living?

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