18408 Wayne Route D, Wappapello, MO 63966
For more information about senior living options: (844) 490-3973
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The experience was great; the psychiatrist listened and was attentive. Therapy appointments were scheduled quickly, and the staff were amazing and supportive. It is highly recommended for mental health help. The staff were kind from registration through the appointment. The facility is awesome and caring, delivering a five-star experience. The staff are friendly and provide a range of good services. The treatment helped with depression and panic attacks and brought them under control.
They are not very professional and frequently forget or fail to communicate appointment times. The peer counselor was rude and unprofessional, texting angrily when problems occurred. The doctor prescribed medication but failed to tell where to send it, sending it to their own chosen pharmacy. It took almost two months to start services, and they enrolled the client in a grant for themselves instead of letting them choose payment. The overall impression is unprofessional and inappropriate for a mental health clinic. The psychiatrist referenced was not knowledgeable or experienced with children, and the patient would not return. They tell crisis callers to contact a crisis line but only advise going to the hospital or emergency room. The client felt cheated and was billed for a consultation that did not meet their needs. They harass people with false Medicaid involvement and have shown up at homes, sending letters. They continued to call after requests to stop, and the center is described as a sham. They do not communicate well and fail to provide complete information. They require copying children's social security cards and raise privacy concerns about data handling. They took a long time to schedule appointments and then asked for copies of kids' social security cards. In one instance they were rude over the phone when discussing a rental property.The collection of experiences around this counseling center runs the full emotional spectrum, with many people praising the center as a place where they finally felt heard and supported, while others describe frustration, confusion, and even distress in their interactions. On the positive side, several reviewers emphasize how thoughtfully they were treated from the moment they registered through their therapy sessions. They describe clinicians who listened attentively, counselors who offered compassionate guidance, and a general sense that staff were genuinely invested in their well-being. For those with clear, positive outcomes, the center is depicted as a place where therapy appointments are scheduled promptly and where the overall environment feels caring and responsive. A number of individuals explicitly recommend the center to others seeking mental health support, noting that the staff's kindness and the practical help they received contributed to meaningful improvement in their mood and coping skills.
Alongside these strong positives, other reviewers offer a much more mixed or negative assessment. Some people report significant issues with professionalism and communication. They describe missed or forgotten appointments, unclear or inconsistent information about scheduling, and a sense that important updates or instructions weren't conveyed reliably. In some cases, the critiques go beyond administrative hiccups to involve the behavior and demeanor of staff, with mentions of rude phone conversations or what is characterized as inappropriate or unprofessional conduct by certain individuals at the center. A recurring theme is a desire for better leadership and etiquette training, especially for managers or supervisors who appear to set the tone for how patients are treated in day-to-day interactions.
Clinical experiences also reveal a tug-of-war between hopeful expectations and problematic encounters. A number of reviewers recount frustrations with medication management, including experiences where prescriptions were not properly communicated to the patient's pharmacy, or where it seemed the center relied on internal choices rather than following the patient's stated preferences. Issues around referrals, follow-up, and the speed with which services are initiated are also highlighted; some patients felt they were left without a clear path forward, or that a referral was not pursued even when one seemed appropriate. There are stories of long waits to begin services, and in at least one case, a sense that financial arrangements (such as being billed for a short initial appointment) did not align with the level of attention or care expected, fueling a sense of disappointment or distrust.
Privacy and boundary concerns surface in several reviews as well. One reviewer raises red flags about requiring sensitive documents (like social security information) and questions the security of such data, while another explicitly condemns aggressive outreach that felt intrusive or harassing. There are mentions of perceived tactics that cross personal boundaries, including calls and visits that patients did not welcome, with references to potential legal or formal steps if the behavior continued. The combination of privacy worries and perceived pressure around services contributes to a sense that some patients felt unsafe or disrespected, even if they initially sought help in good faith.
Despite the negatives, there are enduring threads of gratitude and resilience. Some patients recount that the center helped them significantly with depression, panic attacks, and other behavioral health challenges, and that friendly staff contributed to an overall sense of support. A few reviewers emphasize that certain clinicians offered real value, noting moments of insight, effective coping strategies, or a sense of relief after treatment. Even among those who had problematic interactions, a common motif is the recognition that experiences can vary widely by provider, location, and the specific staff involved on any given day.
There is also a sense of ongoing dependence and disruption for some individuals who have moved away or who have continued to rely on the center after long periods of involvement. A few express that, despite moving, they feel unsettled or unable to maintain the same level of support they once received, highlighting how continuity of care and reliable follow-through can dramatically shape the perceived effectiveness of treatment. Conversely, others who had a positive, stable relationship with counselors describe feeling understood and supported enough to manage their symptoms more effectively, underscoring the real impact that a compassionate clinician can have when the system works well.
Taken together, the reviews paint a landscape of strong advocacy for the center's potential to do good, balanced by sharp warnings about inconsistency in service delivery, communication gaps, and troubling experiences with some staff or administrative practices. The sentiment ranges from "they are the best at what they do" and "they helped me with my depression and panic attacks" to "they are not very professional" and even allegations of harassment or unethical billing practices. For readers weighing their options, the prevailing message is that while there are clear success stories and supportive, person-centered care in certain encounters, there are also notable failures in organization, information sharing, and respect for patients' boundaries that warrant careful consideration and due diligence before engaging with the center.
27 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Family Counseling Center in Wappapello, MO is a fully furnished assisted living community that provides a wide range of amenities and care services to its residents. The community offers cable or satellite TV and Wi-Fi/high-speed internet for entertainment and connectivity purposes. There is a dining room where residents can enjoy their meals, which are prepared and served by the staff.
The assisted living facility also features a beautiful garden and outdoor space where residents can relax and take in the natural surroundings. Housekeeping services ensure that the living spaces are clean and well-maintained at all times. Additionally, there is a kitchenette available for residents who prefer to prepare their own meals.
For care services, the community provides around-the-clock supervision to ensure the safety and well-being of its residents. Assistance with daily living activities such as bathing, dressing, and transfers is provided to those who require it. The staff also coordinates with health care providers to ensure that residents receive proper medical attention if needed.
Special dietary restrictions are accommodated in the dining options, including diabetes diets and other specific dietary needs. Medication management is also offered to help residents stay on top of their medication schedules. A mental wellness program is available to promote the emotional well-being of residents.
Transportation services are provided both for medical appointments and general transportation needs. Residents can rely on coordinated transportation arrangements when they need to visit healthcare providers or doctors appointments.
The community encourages resident engagement by offering resident-run activities as well as scheduled daily activities for all residents to participate in if desired. This helps foster social connections among the residents and promotes an active lifestyle.
In terms of nearby amenities, there are cafes, restaurants, and places of worship conveniently located near the community for easy access to additional resources and social opportunities.
Overall, the Family Counseling Center in Wappapello, MO provides a comfortable and supportive environment for assisted living residents with its comprehensive amenities and care services.
Family Counseling Center is located at 18408 Wayne Route D, Wappapello, MO 63966 in Wayne County, Missouri
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