Sutton In-Home Senior Care in Springfield, MO

Pros

• Sutton In-Home Senior Care is consistently described as caring, professional, and dedicated to both clients and employees.
• The coordinators are noted for listening, genuine care, and making staff feel appreciated, respected, and supported.
• They are flexible with scheduling, accommodating students and other commitments.
• Caregivers build meaningful bonds with clients and help them participate in activities they value.
• Families report that Sutton provides reliable, high-quality in-home care that allows loved ones to remain at home with dignity.
• The staff are described as compassionate, responsive, and proactive in addressing issues and questions.
• Office team members like Jo, Brooke, Lindsay, and Mandy are praised for knowledge, dedication, and genuine care.
• Families often say Sutton feels like family, with caregivers going above and beyond and providing continuity of care.

Cons

• Terrible company; they can never get reliefs to come in on time and managers won’t come in to do it. They have no accountability for their employees nor do they have the resources to fire people so they keep bad employees who show up from an hour to 2 hours late.
• The owners were both very rude and very unprofessional and very unreliable services.
• They were at the Cambridge A home care where my grandma stays; they had missed multiple medicine times and my grandma didn’t get her pills.
• I am very very frustrated at how they treat their customers.
• The Cambridge fired Sutton because they were rude to the tenants as well.
• I would never ever want my family to be in Sutton Homecare; I DO NOT RECOMMEND THEM AT ALL; THEY ARE AWFUL!!!!!
• They do not even deserve one star rating!
• The owner is SO RUDE and UNPROFESSIONAL; she does not take any responsibility for NOTHING!

Review

Sutton In-Home Senior Care in Springfield is best suited for families who want to keep a loved one at home while receiving deeply personal, hands-on care from a stable, compassionate team. The network excels when the goal is meaningful companionship alongside practical support, assistance with daily activities, medication reminders, transportation to appointments, and coordination of medical care. The standout strength is the way office staff and caregivers integrate into the family’s life, delivering continuity that reduces the stress of family members who live out of town or work full time. For dementia or Parkinson’s patients, ALS cases, or someone simply needing a reliable daily routine, Sutton tends to deliver care plans that align closely with the resident’s personality and history, not just their medical needs. The tone is consistently respectful, and the care philosophy centers on treating clients like members of a trusted, extended family.

Yet, this option may not fit every situation. Families requiring ironclad guarantees on relief staffing or absolute punctuality across every shift should proceed with caution, as a few reviews describe late arrivals or inconsistent back-up coverage. The most serious red flag raised by some clients concerns accountability and the ability to fire or replace underperforming caregivers promptly. Billing disputes have also surfaced in a handful of accounts, including complaints about charges for days when services were not provided. While these instances are the exception rather than the rule in Springfield, they matter to households watching every dollar and expecting rock-solid reliability. Additionally, a few tensions around personal boundaries, such as religious content in the home or disagreements about what constitutes acceptable in-home interaction, highlight that misalignment can occur, especially when private residences are involved.

The core advantages, the compassionate, highly skilled caregivers and the company’s willingness to adapt, do a powerful job of offsetting the main drawbacks. Families repeatedly praise caregivers who stay with a loved one for extended periods, delivering not just practical help but real companionship and trust. The ability to adjust schedules quickly, to accommodate last-minute changes, and to supply 24/7 care when crises arise is a meaningful offset to the occasional slow relief arrival noted by some reviewers. The staff’s willingness to work around school or work commitments for caregivers themselves translates into dependable service that keeps loved ones safe and engaged. The practical touches matter as well: online notes that keep families informed, coordinated medical transportation, and assistance with insurance claims, these details reduce friction precisely when it is most needed.

What truly sets Sutton apart is the caliber and character of the people at the helm and the front-line caregivers. Clients consistently describe the office team, names like Jo, Brooke, Lindsay, and Mandy, as knowledgeable, responsive, and genuinely invested in outcomes. The caregiver roster is frequently described as capable, patient, and kind, with long-tenured staff who learn a client’s routines and preferences, sometimes becoming almost like family. The real-world impact of this approach shows in stories of staying at home with pets, maintaining daily routines, and navigating complex medical logistics with calm competence. When a family faces challenging circumstances, Sutton’s coordinators appear to shoulder the burden alongside them, stepping in to arrange last-minute coverage or coordinate with doctors and pharmacists to keep a loved one stable.

For families weighing the decision, a pragmatic checklist matters as much as compassion. Verify whether the agency can deliver consistent back-up coverage without compromising safety or care quality, and ask upfront about expectations for relief staff punctuality and escalation protocols if delays occur. Probe how billing is managed and how disputes are handled, and request recent caregiver assignments to assess continuity. Crucially, discuss the specific health conditions involved, Alzheimer’s, dementia, Parkinson’s, ALS, or post-stroke needs, and confirm that the agency’s care plans include medication management, transportation, and coordination with clinicians. Finally, consider the home environment and personal boundaries; if a homeowner’s beliefs or routines differ markedly from those of the caregivers, ensure clear agreements are in place to prevent friction or uncomfortable conflicts.

In the end, Sutton In-Home Senior Care represents a strong choice for families seeking home-based care in the Springfield area who prize warmth, responsiveness, and continuity. The positive experiences, same caregivers over time, deeply engaged office support, and a team that treats clients as family, provide a powerful counterweight to the occasional reliability hiccup and billing concern noted by a minority of clients. For steady, compassionate care that keeps seniors in familiar surroundings and maintains dignity and independence, Sutton delivers results that many families find transformative. However, for those requiring absolute, unwavering staffing punctuality or who cannot tolerate even occasional billing disputes or interpersonal misalignments, exploring alternatives or demanding explicit guarantees may be advisable.

In sum, Sutton should be on the short list for families prioritizing human connection, flexible scheduling, and hands-on coordination in in-home care. It is less ideal for households where guaranteed shift coverage, institutional predictability, or strict adherence to personal boundaries are non-negotiable. With careful upfront questions, clear expectations, and careful measurement of caregiver continuity and office responsiveness, Sutton’s model aligns closely with what many families need to keep a loved one safe, engaged, and comfortable at home. The result is not merely care; it is peace of mind delivered through a team that many families end up trusting as an extension of their own family.

This area of Springfield, Missouri offers a convenient and comfortable living environment for seniors. With easy access to coffee shops and restaurants, residents can enjoy socializing and dining out with friends and family. The presence of multiple pharmacies and physicians in the vicinity ensures that seniors have access to healthcare services when needed. Nearby parks provide opportunities for outdoor activities and relaxation. Additionally, the proximity to several hospitals, including Mercy Children's Hospital and Cox South Hospital, offers peace of mind for seniors in terms of medical care. Places of worship such as Messiah Lutheran Church and Jefferson Ave Baptist Church cater to spiritual needs within the community. Overall, this part of Springfield is a well-rounded and supportive environment for senior living.

Cafes

• Kingdom Coffee (0.3 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Price Cutter Plus (1 miles)
• Walgreens (1.1 miles)
• Walmart Pharmacy (1.6 miles)
• Community, A Walgreens Pharmacy (1.8 miles)
• Walmart Pharmacy (2.1 miles)
• Walgreens (2.1 miles)

Restaurants

• Nearly Famous Deli & Pasta House (1 miles)
• McDonald's (1 miles)
• Chili's Grill & Bar (1 miles)
• HuHot Mongolian Grill (1.1 miles)
• Olive Garden (1.2 miles)
• 4 By 4 Brewing Company (1.2 miles)
• Qdoba Mexican Eats (1.2 miles)

Physicians

• Command Family Medicine (1.1 miles)
• Women's Oncology Care (1.7 miles)
• Mercy Specialty and Home Infusion Pharmacy Springfield - Whiteside (1.7 miles)
• McKenzie Ann Smith, MD (1.8 miles)
• Mercy Clinic Cancer and Hematology - Chub O'Reilly Cancer Center (1.8 miles)
• Bradford Place Surgery & Laser (1.8 miles)
• Clark, Johnathan, Md - Clark Family Practice (1.8 miles)

Parks

• Sequiota Park (1.2 miles)
• Bark Yard (2.7 miles)
• Phelps Grove Park (2.8 miles)

Hospitals

• Mercy Children's Hospital (1.8 miles)
• St John's Regional Health Center (2 miles)
• Mercy MRI (2 miles)
• Cox Walnut Lawn (2.2 miles)
• Cox Surgery Center (2.2 miles)
• Hulston Cancer Center (2.3 miles)
• Cox South Hospital (2.3 miles)

Places of Worship

• Messiah Lutheran Church (2.3 miles)
• Jefferson Ave Baptist Church (2.8 miles)