Secure Care

Pros

• Jade was super helpful; great experience.
• Jamie is very professional, kind, and patient.
• Riley is great and very helpful.
• Becca provided fast, friendly, knowledgeable, and helpful service.
• The Amazon return was quick and easy, and the staff was very friendly.
• The staff were very friendly and did their best to help.
• James did an amazing job with the color prints, and the team moved things smoothly.
• The store staff are consistently helpful and considerate.

Cons

• The staff member appeared to want to be anywhere else and did not prioritize customer service.
• The reviewer felt that the employee should not be dealing with customers.
• Ryley was rude, unprofessional and unhelpful.
• The package was lost and there has been no compensation or refund after months.
• The store implemented policies to refuse shipments, frustrating customers.
• There was false advertising about package availability.
• A staff member lied about locating a form and told the customer to email it.
• The location is consistently rude and indifferent; customers are advised to avoid it.

Review

This particular UPS location seems to be a study in contrasts, where moments of standout service sit alongside days of frustration and disappointment. Across the boards, customers recount mixed experiences that depend heavily on who is working the counter and what mood the day brings. Some visitors leave with kudos for fast, friendly, and patient assistance, while others vent about rude behavior, misdeliveries, or opaque policies that derail a straightforward shipment or pickup. The variability itself appears to be the defining feature of the storefront's reputation.

On the positive side, several reviewers highlight employees who go above and beyond. Jade appears repeatedly as a favorite, described as super helpful and patient, with one caller calling her a "queen" who took care of needs efficiently while juggling multiple customers. Jamie is praised for professionalism and clear guidance during international mailing, leading a customer to feel lucky and grateful for the assistance. Becca earns compliments for fast, friendly, knowledgeable, and helpful service, and Tammy is noted as a manager who was present and involved in ensuring things moved smoothly during a color-printing task. A number of customers also mention excellent print and envelope services, with specific thanks to staff for making color photos and prints look right and for offering options that fit the customer's needs.

Yet these positive stories sit alongside recurring complaints about rude or disengaged staff. Several reviews describe encounters with employees who seemed uninterested in assisting or who communicated in a way that felt disrespectful. One reviewer explicitly labeled a staff member as rude, unprofessional, and unhelpful, while another complained about a young employee who appeared distracted or dismissive. In one vivid account, a customer described a staff member who seemed to push customers away rather than help, and another noted that a self-described "queen" working solo managed to help multiple customers but still faced underlying issues with the establishment's overall vibe. The tension between personal acts of kindness from some workers and perceived indifference from others underscores a broader inconsistency in service quality.

The store's challenges are not limited to the counter. A recurring thread concerns shipments and refunds that never arrive or are mishandled. One reviewer spent a substantial amount on packing and shipping, only to have the package lost and the store unable to identify the recipient, leaving them without compensation or a refund for the packing and shipping after months of waiting. Another client describes not receiving proper notification when a post office box was closed, and a manager allegedly directed them to private channels rather than addressing the issue publicly. There are also complaints about policy changes - such as the store no longer accepting shipments for a company despite prior arrangements - and about a lack of courtesy calls when a box is due, which left renters surprised and frustrated by expired access.

Other accounts touch on the day-to-day practicality of shopping here: mixed experiences with mailing, printing, and pickup, and mixed responses to the person who runs the front desk. Some customers pride themselves on reliable, hassle-free experiences, with colleagues who are consistently courteous and effective. Others report that even simple tasks - like confirming a form or finding a document - become fraught when a staff member is uncooperative or misinformed, sometimes leading to confrontations with a manager who must intervene. In several reviews, customers emphasize that they rely on the location for essential services and hope to find the same level of care that others describe, but that hope is tempered by the perception that the store cannot always deliver.

Taken together, the impressions paint a location with potential, driven by capable employees who know their products and can deliver solid results under the right circumstances. When Jade, Jamie, Becca, Tammy, and a few other team members are on duty, the experience can be quick, helpful, and even pleasurable - reliable enough to earn repeat visits and strong recommendations. However, the same storefront can quickly fall short when those individual strengths aren't present, or when policy gaps and communication gaps leave customers facing incomplete refunds, unresolved shipments, or unclear expectations. The recurring theme is clear: for this store to consistently meet the expectations of its patrons, both staff training and policy transparency need to align more closely.

Overall, the narrative suggests that this UPS location has the capacity to deliver excellent customer service and technical service like printing, packaging, and international shipping, but its reliability hinges on staffing and how management handles complaints and follow-through. Customers who encounter the right combination of attentive, knowledgeable staff and clear, fair processes walk away impressed and loyal. Those who encounter indifference, miscommunication, or policy confusion walk away frustrated, sometimes with unresolved issues that linger for months. The result is a storefront that can be a dependable resource at its best and a source of disappointment at its worst, depending on the day and the personnel present.

Pharmacies

• Family Pharmacy (0.4 miles)
• Walgreens (0.7 miles)
• Midtown Pharmacy (1 miles)
• Alps Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Tybg (1.3 miles)
• Dan's Discount Drug Mart (1.3 miles)

Restaurants

• KFC (0.5 miles)
• Burger King (0.7 miles)
• Cafe Cusco (0.7 miles)
• Lindbergs (0.8 miles)
• Sonic Drive-In (0.9 miles)
• Popeyes Louisiana Kitchen (0.9 miles)
• Taco Bell (1 miles)

Hospitals

• Cox North Hospital (1 miles)
• Cox Medical Center-North (1.1 miles)
• Emergency Department North (1.1 miles)
• Sgoh Acquisition (1.1 miles)
• Bayless Automotive Companies (3.3 miles)
• Mercy MRI (4.2 miles)
• St John's Regional Health Center (4.3 miles)

Physicians

• Mark Edward Stewart, DO (1 miles)
• Rex Eugene Taber, MD (1 miles)
• Pratibha Agarwal, MD (1 miles)
• Krishnendu Ghosh, MD (1 miles)
• Coxhealth (1.1 miles)
• St John's Clinic-Family Medical (1.7 miles)
• Northside Family Clinic (1.7 miles)

Places of Worship

• Solid Rock Church (1.5 miles)
• First & Calvary Presbyterian Church (2.6 miles)
• Grand Oak Baptist Mission Center (3.9 miles)
• Jefferson Ave Baptist Church (4.1 miles)
• Servicio De Educacion CRSTN Springfield (4.1 miles)
• Messiah Lutheran Church (4.5 miles)

Cafes

• Ziggie's Cafe (1.5 miles)
• The Coffee Ethic (2.2 miles)
• Mudhouse (2.3 miles)
• Gailey's Breakfast Cafe (2.3 miles)

Transportation

• Downtown Airport (3DW) (2.7 miles)

Parks

• Phelps Grove Park (3.5 miles)
• Bark Yard (4.1 miles)