Secure Care in Springfield, MO

Pros

• The staff are consistently polite, quick, and efficient.
• The service is fast, convenient, and very helpful and friendly.
• The store feels welcoming with friendly, helpful employees.
• Katie is knowledgeable and a pleasure to work with.
• Katy is friendly, easy to talk to, and kind.
• Ryley is personable and keeps the line moving with a positive attitude.
• Jade is super helpful and provides a great experience.
• Jamie is professional, kind, and patient, explaining options clearly.
• James is knowledgeable, professional, and helpful.
• James did an amazing job enlarging color photos and removing overlapping print.
• Becca is fast, friendly, knowledgeable, and helpful.

Cons

• The reviewer states that customer service at this location isn’t a priority and that employees talk down to customers.
• Ryley was rude, unprofessional, and unhelpful.
• The location is horrible.
• The store lost a package and did not compensate for packing and shipping.
• They charged a $5 fee for same-day pickup at a UPS Office option, which the reviewer calls deceptive and inadequately disclosed.
• The place is trash and it would be better to find a different location.

Review

Secure Care in Springfield is best suited for families and individuals who prize quick, friendly, task-focused service for everyday needs, printing, notary work, package drops, returns, and other routine UPS Store-type errands. The community shines when the staff fronting the counter is on, delivering accurate options, courteous explanations, and real efficiency. Several associates who routinely handle high volumes, notably Jade, Becca, and Jamie, are repeatedly praised for patience, technical competence, and an ability to explain choices without jargon. The value here is measured in how fast customers are helped, how smoothly lines move, and how often staff manage to turn a straightforward transaction into a positive interaction. This is not a luxury or a place built around ambience; it’s a practical, service-forward hub for people who want predictable results when they need to print, ship, or notarize.

That practicality, however, comes with a caveat: not everyone experiences the same degree of consistency. A portion of reviews flag moments when the interaction turns stingy or blunt, or when a line moves more slowly than anticipated. The same staff that earns praise for empathy can be uneven in other shifts, leading to frustration for customers who arrive during a busier period or who encounter a less engaged associate. Notaries aren’t always available on demand, appointments can misalign with reality, and some customers report gaps in follow-through on claims or refunds. For households that require uniform service across every visit, these occurrences make the location less reliable than the ideal, especially on days when a critical task is time-sensitive or complex.

The core pros, speed, courtesy, and staff knowledge, often offset the drawbacks, but only for the right users. When Jade or Becca steps in, the experience can transform from “get in, get out” to “get the right option explained and executed,” which matters a lot for families coordinating multiple errands or seniors who rely on clear, courteous guidance. The store’s ability to handle multiple tasks quickly earns it credibility with repeat customers who value efficiency and a friendly tone over a flawless, uniform performance from every single staff member every time. The long-standing praise for certain team members and the repeated emphasis on fast, polite service build a practical case: for routine tasks that don’t require high-stakes guarantees, this location can be a reliable workhorse.

What this means for decision-makers is straightforward. If the primary need is dependable, fast help for everyday tasks, and if there’s a tolerance for occasional variability in service quality, Secure Care is a solid bet. Visitors who know which associates consistently deliver, and who plan around peak times, will likely walk away with a satisfying interaction. When notary availability or special printing requests are essential, however, the variability becomes a real factor to weigh. In those moments, it makes sense to have a backup option, whether that means visiting another nearby location, attempting a different service window, or scheduling tasks for a time when staff turnover and volume are predictably lower.

Alternatives are worth considering for households that must minimize risk of inconsistency. If notaries or urgent, highly reliable printing and packaging support is non-negotiable, compare other Springfield-area options where scheduling and staff coherence are more consistently aligned across shifts. For customers who have experienced disappointing interactions or opaque claim handling, testing other locations can quickly reveal a more uniform experience. In addition, understanding the specific hours and appointment systems before a visit can prevent avoidable delays; some reviews note miscommunications about notary availability or appointment status, which can be a hassle for time-conscious users.

In the end, Secure Care functions best as a practical, service-driven hub for routine needs, especially for frequent users who value warmth, competence, and speed over a flawlessly uniform experience on every visit. The strongest recommendation is to lean into the positive, low-friction capabilities: seek out the staff members who consistently deliver clarity and efficiency, and plan around the predictable busy periods. For families and individuals who can tolerate occasional bumps in the road and who want a straightforward, helpful place to handle printing, shipping, and notary tasks, this Springfield location remains a credible, even dependable, option. Those prioritizing absolute consistency, guaranteed one-call-it-done service, or high-stakes refunds should shortlist alternatives and test-drive them to confirm which location truly meets the highest expectations.

Pharmacies

• Family Pharmacy (0.4 miles)
• Walgreens (0.7 miles)
• Midtown Pharmacy (1 miles)
• Alps Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Tybg (1.3 miles)
• Dan's Discount Drug Mart (1.3 miles)

Restaurants

• KFC (0.5 miles)
• Burger King (0.7 miles)
• Cafe Cusco (0.7 miles)
• Lindbergs (0.8 miles)
• Sonic Drive-In (0.9 miles)
• Popeyes Louisiana Kitchen (0.9 miles)
• Taco Bell (1 miles)

Hospitals

• Cox North Hospital (1 miles)
• Cox Medical Center-North (1.1 miles)
• Emergency Department North (1.1 miles)
• Sgoh Acquisition (1.1 miles)
• Bayless Automotive Companies (3.3 miles)
• Mercy MRI (4.2 miles)
• St John's Regional Health Center (4.3 miles)

Physicians

• Mark Edward Stewart, DO (1 miles)
• Rex Eugene Taber, MD (1 miles)
• Pratibha Agarwal, MD (1 miles)
• Krishnendu Ghosh, MD (1 miles)
• Coxhealth (1.1 miles)
• St John's Clinic-Family Medical (1.7 miles)
• Northside Family Clinic (1.7 miles)

Places of Worship

• Solid Rock Church (1.5 miles)
• First & Calvary Presbyterian Church (2.6 miles)
• Grand Oak Baptist Mission Center (3.9 miles)
• Jefferson Ave Baptist Church (4.1 miles)
• Servicio De Educacion CRSTN Springfield (4.1 miles)
• Messiah Lutheran Church (4.5 miles)

Cafes

• Ziggie's Cafe (1.5 miles)
• The Coffee Ethic (2.2 miles)
• Mudhouse (2.3 miles)
• Gailey's Breakfast Cafe (2.3 miles)

Transportation

• Downtown Airport (3DW) (2.7 miles)

Parks

• Phelps Grove Park (3.5 miles)
• Bark Yard (4.1 miles)