Synergy Homecare in St. Louis, MO

Pros

• The app is a heart-stopping, great application.
• The service is excellent with five-star quality.
• The staff are great, and the company is highly recommended.
• Some of the nicest nurses the reviewer has ever met.
• This is the place to call for the best care for a loved one.
• The team including Matt, Lisa, Kayla, Kyra, and Gwen are wonderful and genuinely care about patients and families.
• They work with clients on their chosen schedule and keep families in the loop with every change.
• Synergy HomeCare has an amazing team with great communication and high-quality staff who listen and achieve clients' goals.
• Lisa is awesome and leads caregiver training; the office staff are supportive and capable.
• They provide consistent, patient-centered care and go beyond the call.
• Office staff are reliable, friendly, and quick to respond.
• They help with VA benefits and other resources and deliver comprehensive in-home care, including bathing, dressing, light housework, laundry, meals, and companionship.
• Caregivers are friendly, professional, and trustworthy; many clients feel like family.
• The free medical alarm provides peace of mind and keeps loved ones safe at home.

Cons

• The company was criticized for being not professional and for pressing the family to repay services after a VA termination.
• The care during a hospital stay was described as horrible.
• The home office was described as shady.
• Caregivers allegedly failed to ensure medications were taken, with one stating it wasn't their job.
• The agency continued to provide services beyond the termination date, and staff allegedly refused to acknowledge the mistake, including a manager yelling on the phone.
• A reviewer claimed their grandmother was dropped as a client for no apparent reason.

Review

Synergy HomeCare in St. Louis is best suited for families seeking highly personalized, in-home caregiving with around-the-clock availability and a strong emphasis on compassionate, patient-centered support. The service line consistently earns praise for caregivers and nurses who connect with clients and families, keeping everyone informed and involved. This provider shines for seniors who want to stay at home but need reliable help with daily living, medication reminders, and coordination of care across multiple professionals. The team's focus on dignity, respect, and a team approach makes Synergy a compelling choice for long-term in-home needs, including complex medical or functional conditions handled at home.

Those weighing alternatives should note that this is not the only option for every scenario. Families seeking a tightly regimented, highly standardized setting or requiring near-perfect reliability in every shift may want to compare other agencies or even facility-based care. A few reviews flag inconsistent coverage or occasions when staffing did not meet expectations. Additionally, for households with strict medication oversight requirements or complex, brain-injury?related needs, it pays to probe how med administration and safety protocols are actually implemented day to day. In short, Synergy excels in warmth and engagement, but prospective buyers should verify consistency and explicit med-management processes before committing.

The core strengths - consistency of compassionate caregivers, proactive communication, and a genuine partnership with families - tend to offset most practical downsides. Reviewers repeatedly highlight staff who listen, collaborate, and adapt to changing goals, with office teams that coordinate closely with home care nurses and therapists. The ability to mobilize quickly, arrange flexible scheduling, and support transitions from hospital or nursing facilities to home care is a standout advantage. Families also appreciate how Synergy helps navigate benefits, including VA options, and how the broader team stays aligned on patient-centered goals, often translating care plans into tangible improvements in daily living.

Where concerns surface, they center on operational hiccups rather than core values. A small subset of reviews describe issues with professionalism in specific interactions, misunderstandings about VA notifications, or occasional questions about coverage. There are also remarks about caregivers not being a perfect fit for every situation, including medication management or personal boundaries, and a sense that some home-office communications could be sharper. Yet the recurring thread is a responsive, caring leadership that addresses problems when they surface and a care team that shows up with steadiness and goodwill, which mitigates risk for families seeking stability.

From a decision-making lens, the strongest case for Synergy rests on its ability to deliver reliable, respectful care at home while weaving together medical oversight, daily living support, and important benefit navigation. For families valuing peace of mind, the option to have licensed nurses, trained aides, and a dedicated scheduler working in concert with family members is transformative. The downside - occasional scheduling gaps or billing/benefit friction - can be managed with upfront questions, clear service agreements, and a robust care plan that spells out coverage, backup caregivers, and escalation steps. The result is a practical, actionable choice grounded in real-world caregiving dynamics.

If pursuing Synergy, the practical next steps are straightforward. Initiate a detailed intake that maps current medical needs, daily routines, and long-term goals, then request a written care plan with specific names, shift patterns, and backup coverage. Confirm whether med management protocols are in place, how often caregivers are rotated, and how late or weekend needs are staffed. Ask for direct references from families with similar needs and clarify how VA benefits are coordinated to maximize entitlements. Finally, compare with a couple of other providers to benchmark coverage quality, caregiver continuity, and response times. With diligent vetting, Synergy offers a strong, family-centered path to aging in place that many households will value highly.

This part of St. Louis, Missouri, offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several physicians' offices, pharmacies, and hospitals nearby, residents have easy access to medical care. There are also plenty of dining options ranging from fast food to sit-down restaurants, providing a range of choices for meals. For leisure activities, there are theaters, parks, and places of worship within a short distance, offering opportunities for entertainment, relaxation, and spiritual nourishment. Additionally, the presence of cafes allows for socializing and enjoying a cup of coffee with friends. Overall, this area provides a well-rounded community suitable for seniors looking for a supportive and vibrant neighborhood to call home.

Physicians

• Kebler, Robert Suburban Pediatrics (0.4 miles)
• Signature Medical Group (2 miles)
• Mercy South Breast Csncer (2.5 miles)
• Esse Health (3 miles)
• Crown Vision Center Oa (3.8 miles)
• Southwest Medical Center (4.6 miles)

Restaurants

• Wendy's (0.4 miles)
• Culver's (0.4 miles)
• Taco Bell (0.9 miles)
• McAlister's Deli (0.9 miles)
• La Fiesta Mexican Resturant (1 miles)
• Hooters (1.1 miles)
• TGI Friday's (1.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Walgreens (1.1 miles)
• Schnucks (1.4 miles)
• Dierbergs Markets (1.7 miles)
• Dierbergs (2.1 miles)
• Walgreens (2.2 miles)

Places of Worship

• St Matthias Catholic Church (1.5 miles)
• Peace Lutheran Church & Preschool (1.9 miles)
• Christ the King Church (4.5 miles)
• St Raphael the Archangel Church (4.6 miles)
• Queen of All Saints Church (5.2 miles)
• Old Orchard Church (5.6 miles)
• St Johns Lutheran Church (6.5 miles)

Theaters

• Marcus Theatres (1.6 miles)

Parks

• Grant's Trail (2.7 miles)
• Jefferson Barracks County Park (3.1 miles)
• Suson County Park (4.3 miles)
• Cliff Cave County Park (4.3 miles)
• Blackburn Park (4.5 miles)
• Spellman Park (4.6 miles)
• Carondelet Park (4.9 miles)

Hospitals

• Jefferson Barracks VA Medical Center (3.2 miles)

Cafes

• First Watch - Oakville (3.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5.4 miles)
• Starbucks (6.6 miles)