Synergy Homecare

Pros

• The staff are compassionate, patient-centered, and highly professional.
• Synergy HomeCare has an amazing team with great communication and genuine care.
• Caregivers are friendly, professional, and trustworthy; office staff are responsive.
• The company consistently goes above and beyond to meet patient and family needs.
• The team helps families with scheduling and keeps them informed about changes.
• Clients feel safe, respected, and at peace under their care.
• The care team provides exceptional, personalized care that enhances quality of life.
• Lisa, Jennifer, Keisha, Kyra, Gwen, and other team members are standout caregivers.
• Synergy is highly recommended for long-term in-home care.
• They provide professional and compassionate care during challenging times.
• The company is dependable, reliable, and dedicated to patient well-being.
• The organization is professional, trustworthy, and deeply caring.

Cons

• The company is not professional.
• The manager named Don was rude and unprofessional.
• He accused the family of double dipping.
• He yelled in the phone and said, "You will not get another red cent."
• The agency continued to provide services beyond the VA termination date.
• The care in the nursing home was horrible.

Review

Synergy Home Care comes through in a broad and deeply compassionate way, according to a chorus of families who entrusted their loved ones to the organization. Across multiple states and varied circumstances, clients consistently describe a home health care partner that places dignity, communication, and patient-centered care at the forefront. The sentiment runs from gratitude for reliable companionship and practical support to appreciation for the staff who show up with warmth, patience, and professionalism. Many reviews begin with a straightforward commendation - great service, five-star care, and a sense that this is the team you want by your loved one's side during a challenging time - and then go on to detail the specific people and moments that made a difference.

A common thread in these accounts is the transformation of a difficult situation into a calmer, more manageable one through vigilant, proactive care. One family faced a difficult transition when their 93-year-old father had been in a nursing home for only a short time before they realized the quality of care there was not meeting their expectations. Synergy Home Health arranged full 24/7 support within days, and the family was immediately struck by how the team set up the environment for a smoother transfer home. Lisa, who oversees caregiver training and helps coordinate many of the day-to-day operations, arrived ahead of the transfer to prepare the space and ensure the process would be as comfortable as possible for their dad. A significant discovery - a large pressure wound - was identified early, and Lisa promptly informed Hospice. From there, the caregivers worked meticulously with the patient to reposition and dress the wound, monitor healing, and keep the family informed at every turn. The family credited the staff with bringing their dad a sense of peace, and described the care team as a source of continuity and comfort during a very stressful period.

The people behind the care are repeatedly named as a defining strength. Families emphasize the way Synergy staff - nurses, caregivers, schedulers, and office colleagues - collaborate to honor the patient's goals and the family's needs. Names like Matt (the owner), Lisa, Kayla, Kyra, Gwen, Keisha, Jennifer, Leisa, Rose, Monique, Christelle, Sheila, Trina, Wendy, Charon, and many others surface as individuals who go beyond the call of duty. Reviewers praise the ability to tailor schedules to family routines, keep everyone "in the loop" about every change in the patient's condition, and respond quickly to questions or requests. Several patients' stories highlight the staff's capacity to provide not only hands-on care but also emotional support - listening, offering stories, sharing old movies, and providing a steady, comforting presence that makes a difficult journey feel more manageable.

The day-to-day impact of the care is described in concrete terms. Families report that the caregivers help with bathing, dressing, light housekeeping, laundry, and companionship, and that the care team often suggests new methods or approaches that improve the loved one's quality of life. In one memorable account, a husband's care included careful wound management and ongoing collaboration with Hospice to ensure his dad could remain at home with dignity. In another, families detail the way caregivers eased the burden of long-term illness by staying engaged with the patient and family, providing not only physical assistance but also emotional connection - watching old movies, telling stories, and simply offering a compassionate presence. The sense that the caregivers treat the patient like family - and that the office staff is accessible and responsive - repeats across many reviews, reinforcing a culture of respect and trust.

From a broader operational perspective, reviewers consistently point to synergy as a hallmark, noting how the company coordinates with other home-based services and integrates technology and benefit navigation (including VA-related resources) to support families. The teams are described as patient-oriented and open to finding practical solutions, even when challenges arise. A recurring compliment is the thorough training and leadership visible in the office - carefully managed by Lisa and upheld by the caregiving staff - so that families feel confident in the consistency of care and the reliability of the team. The organization's commitment to open communication and collaborative problem-solving is praised as a central factor in why families remain with Synergy for extended periods, sometimes spanning several years of home-based care.

It is also important to acknowledge a more challenging voice within the mix. One review recounts a serious disagreement surrounding a VA benefit arrangement and a termination notice. The family describes a miscommunication about the status of benefits, a contractor - identified as Don - who they felt spoke rudely, accused them of misconduct, and ultimately ended a phone call in a way that left them distressed. The review notes that the agency continued to provide services after the termination date and that there was a demand for repayment for what the family viewed as an error on the provider's part. This account stands in contrast to the predominantly glowing feedback and serves as a reminder that, even in highly regarded organizations, missteps and interpersonal tensions can occur. It highlights the importance of clear communications, professional conduct, and transparent processes when navigating complex coverage and funding arrangements.

Taken together, the collection of reviews paints a richly positive portrait of Synergy Home Care as a company that genuinely prioritizes the person behind the patient. Families describe a deeply compassionate, responsive, and professional team that works hard to align care with the patient's goals, minimize the burden on families, and maintain dignity and comfort through serious illness and aging. The message that resonates most is one of gratitude: for the moments of peace in a difficult time, for staff who feel like partners in the journey, and for a system that treats every client with respect, kindness, and practical, expert care. While no organization is without occasional friction, the overall impact described in these reviews is a picture of stability, trust, and heartfelt support for families navigating in-home care.

This part of St. Louis, Missouri, offers a variety of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several physicians' offices, pharmacies, and hospitals nearby, residents have easy access to medical care. There are also plenty of dining options ranging from fast food to sit-down restaurants, providing a range of choices for meals. For leisure activities, there are theaters, parks, and places of worship within a short distance, offering opportunities for entertainment, relaxation, and spiritual nourishment. Additionally, the presence of cafes allows for socializing and enjoying a cup of coffee with friends. Overall, this area provides a well-rounded community suitable for seniors looking for a supportive and vibrant neighborhood to call home.

Physicians

• Kebler, Robert Suburban Pediatrics (0.4 miles)
• Signature Medical Group (2 miles)
• Mercy South Breast Csncer (2.5 miles)
• Esse Health (3 miles)
• Crown Vision Center Oa (3.8 miles)
• Southwest Medical Center (4.6 miles)

Restaurants

• Wendy's (0.4 miles)
• Culver's (0.4 miles)
• Taco Bell (0.9 miles)
• McAlister's Deli (0.9 miles)
• La Fiesta Mexican Resturant (1 miles)
• Hooters (1.1 miles)
• TGI Friday's (1.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Walgreens (1.1 miles)
• Schnucks (1.4 miles)
• Dierbergs Markets (1.7 miles)
• Dierbergs (2.1 miles)
• Walgreens (2.2 miles)

Places of Worship

• St Matthias Catholic Church (1.5 miles)
• Peace Lutheran Church & Preschool (1.9 miles)
• Christ the King Church (4.5 miles)
• St Raphael the Archangel Church (4.6 miles)
• Queen of All Saints Church (5.2 miles)
• Old Orchard Church (5.6 miles)
• St Johns Lutheran Church (6.5 miles)

Theaters

• Marcus Theatres (1.6 miles)

Parks

• Grant's Trail (2.7 miles)
• Jefferson Barracks County Park (3.1 miles)
• Suson County Park (4.3 miles)
• Cliff Cave County Park (4.3 miles)
• Blackburn Park (4.5 miles)
• Spellman Park (4.6 miles)
• Carondelet Park (4.9 miles)

Hospitals

• Jefferson Barracks VA Medical Center (3.2 miles)

Cafes

• First Watch - Oakville (3.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5.4 miles)
• Starbucks (6.6 miles)