25466 North Highway 5 Po Box 969, Lebanon, MO 65536
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There is a troubling and polarized set of reviews about this Missouri facility, with one current thread running through them: serious concerns about fraud, broken promises, and a pattern of unresolved problems that leave vendors and residents feeling unheard and exploited. In some voices, the story centers on money and accountability - vendors reporting nonpayment and contracts being used without compensation - while in others the focus is on the lived reality inside the facility, where care and supervision can feel inconsistent or even adversarial.
Several reviewers allege straightforward financial misconduct. They claim that the organization does not pay its vendors and refuses to return calls from the companies that provide essential services, including telephone support and nurse call systems that are meant to be available to residents at all times. The core accusation is that contracts are signed and then payments are withheld, with the facility continuing to use the services while ignoring financial obligations. One reviewer even reports that ownership has asserted they are not responsible for contracts signed by previous ownership, yet the same contracts' services persist on-site without payment. In this account, the issue is not just a one-off dispute but a broader pattern that has prompted the writer to file fraud claims with the Missouri department of Sr Services. The deferral of payment and the use of contracted services without compensation, according to these comments, amount to a systemic problem that affects both vendors and the residents who rely on those services.
The consequences of these alleged practices extend into the everyday functioning of the facility. Because critical services are supposedly being used without proper payment, reviewers describe a reality in which vendors are difficult to reach and basic infrastructure - like telephone lines and nurse call systems - can be unreliable. When services are needed for safety, communication, or routine care, the impression left in these accounts is that there may be a dissonance between what the facility promises and what actually gets delivered to residents. The sense among critics is that this environment of financial ambiguity translates into practical barriers to the kind of dependable care families expect when placing a loved one in a facility.
Beyond the financial and logistical concerns, a more personal and painful narrative emerges about how residents are treated and how family concerns are handled. One account details a specific incident involving a daughter who was admitted to the facility while already dealing with a miscarriage. The hospital had arranged for a DNC (dilation and curettage), but the patient was not taken to the appointment as promised. When concerns were raised about this care, the staff reportedly dismissed the daughter's concerns as if she were "crazy." In tandem with these concerns, there are reports of medications disappearing, and a broader culture in which residents who speak up to family members feel they are punished or punished through negative treatment. The claim is that asking questions or alerting family leads to repercussions for residents, creating a fear-based dynamic rather than a transparent, responsive care environment.
Interwoven through these serious concerns are a few contrasting voices that paint a brighter picture, underscoring the mixed experiences some families report. A reviewer describes the facility as quiet and clean with good care in certain respects, suggesting there are moments or areas of operation that meet expectations. Another line of testimony calls the place "a wonderful place" and recommends reaching out to them, while a different voice suggests the facility can be a reasonable starting point for someone trying to regain independence or manage a transition in life. These more positive notes indicate that experiences vary significantly, perhaps depending on the staff, the timing, or the specific needs of individual residents.
Still another reviewer acknowledges the complexity of the care environment by noting that the facility can feel like it holds substantial control over a resident's daily life. The sentiment - "you can't poop without permission" - highlights concerns about autonomy and dignity within the facility. This stark statement contrasts with the more favorable comments about quietness and cleanliness and reinforces the sense that family experiences with the facility can range from supportive and satisfactory to restrictive and distressing. The blanket takeaway is that expectations should be calibrated carefully: what works well for some may be intolerable for others, particularly when personal dignity and consent are at stake.
In an update attached to the reviews, ownership reportedly reaffirmed that they are not responsible for contracts signed by previous ownership, even as they continue to use the services under those same contracts without paying. That claim has escalated into formal action, with claims of fraud filed with the Missouri department of Sr Services. The updater's admonition to potential residents and families is blunt: do not rely on this facility, and do not allow loved ones to be admitted there. The overall message is a warning that the continuing use of unpaid services and the lack of accountability could place residents and vendors at risk, and that formal investigations may already be underway.
Taken together, the collection of reviews paints a multifaceted portrait of a facility with serious red flags in several domains: financial integrity and contract handling, reliability of essential services, transparency in care, and the way concerns are addressed when raised by residents or their families. While there are mentions of quiet, clean environments and occasional praise for care, the prevailing tone among many reviewers is one of caution and alarm. The most persistent calls to action are for due diligence, careful vetting, and a readiness to engage with oversight bodies to pursue accountability and safety for residents and fairness for vendors.
Gaslight Manor is an assisted living community located in Lebanon, MO. With a wide range of amenities and care services available, residents can enjoy a comfortable and convenient lifestyle. The community offers a variety of amenities such as a beauty salon, gaming room, fitness room, and small library for residents to engage in different activities. Gaslight Manor provides fully furnished apartments with private bathrooms and kitchenettes, ensuring residents have their own personal space while also offering housekeeping services to maintain cleanliness. Residents can enjoy restaurant-style dining in the spacious dining room where special dietary restrictions are catered to. The community also offers various care services including 24-hour call system, assistance with activities of daily living such as bathing and dressing, medication management, and help with transfers. A mental wellness program is in place to support the emotional well-being of residents. Transportation arrangements are available for non-medical purposes as well as for medical appointments. Residents at Gaslight Manor can participate in a range of activities organized by the community including fitness programs, planned day trips, and scheduled daily activities. Concierge services are also provided to assist residents with any additional needs or requests they may have. Additionally, there is a place of worship conveniently located nearby for those seeking spiritual support. Overall, Gaslight Manor offers a vibrant and supportive environment where residents can receive personalized care while enjoying an active and fulfilling lifestyle.
This part of Lebanon, Missouri, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient lifestyle. There are several places of worship nearby for those seeking spiritual fulfillment, as well as parks for leisurely strolls and outdoor activities. The area also boasts a range of dining options including local favorites like Boat Town Brewing and El Sombrero Mexican Restaurant. For transportation needs, there are multiple rental options available and a cab service for easy access to the surrounding areas. In terms of healthcare, there are several hospitals and physicians in close proximity, ensuring quality medical care when needed. Additionally, pharmacies such as Smitty's and Walgreens are conveniently located for quick access to medications. Overall, this part of Lebanon provides a peaceful and supportive environment for seniors to enjoy their retirement years.
Gaslight Manor is located at 25466 North Highway 5 Po Box 969, Lebanon, MO 65536 in Laclede County, Missouri
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