Timberlake Care Center

Pros

• The staff at Timberlake Care Center are described as courteous, kind, and caring, providing a pleasant atmosphere for residents.
• Residents are happy and satisfied with their living conditions, including private rooms that are well-kept.
• The facility is noted for its cleanliness and maintenance of the grounds, contributing to a comfortable environment for residents.
• There are a variety of activities available for residents to engage in, enhancing their quality of life.
• Family members appreciate the responsiveness of the staff when issues arise, ensuring concerns are addressed swiftly and professionally.
• Many reviews highlight positive transformations in residents' well-being due to the attentive care provided at Timberlake Care Center.
• The food served at Timberlake Care Center is generally considered to be good and well-prepared by most reviewers.
• Overall, Timberlake Care Center is highly recommended by multiple families as a suitable choice for long-term or rehabilitation care for their loved ones.

Cons

• Rooms at the facility were reported to be filthy, with dirty carpets and trash not being changed daily.
• There was no air conditioning in the facility for an extended period, causing patients discomfort due to the heat.
• Food quality was criticized, with slop being served as meals, including powdered eggs and watered-down juices.
• Hand sanitizers were reportedly lacking in patients' rooms.
• The facility did not adhere to patients' dietary needs, running out of essential items over the weekend.
• Rainwater was coming into the building through windows, soaking window sills.
• Patients experienced long wait times (2-3 hours) for nurse assistance when calling for help.
• Grievances filed with the administration went unanswered for over 30 days.
• Breakfast options were limited and inadequate, consisting of only one egg and a slice of cake.
• Follow-up care from doctors or medical assistants was lacking.
• The only amenity available was a smoking patio for staff and patients.
• Interactions with some staff members were poor, leading to inadequate patient care.
• Cockroaches were observed on the floor of the facility despite reporting them to management.
• There were complaints about leaks from the ceiling that affected residents during activities like watching TV.
• A persistent smell of urine detracted from the overall cleanliness of the environment.
• Some staff members appeared under-qualified or unmotivated, negatively affecting patient care experiences.
• While there were good aspects reported about interactions with staff and resident care, some employees did not exhibit interest in their work responsibilities.

Review

Timberlake Care Center stands out as a facility that has sparked diverse opinions among its residents' families, reflecting the complexities of care homes. While many reviews praise the center’s staff and general atmosphere, others express serious concerns about hygiene, food quality, and overall maintenance. This dichotomy illustrates not only individual experiences but also raises questions about consistency in care across the facility.

On one hand, several families commend Timberlake Care Center for its warm and welcoming environment. Many reviewers highlight their satisfaction with the courteous and caring nature of the staff. One family noted that their mother seemed happy after staying just five days, appreciating her private room and positive interactions with employees. Similarly, another reviewer expressed gratitude for the support given to their son during a challenging transition from life support to long-term care. The progress made was evident to them, resulting in high praise for the dedication shown by Timberlake’s team.

However, contrasting experiences reveal significant issues that bear mention. A recurring theme is cleanliness—or lack thereof—as multiple reviewers reported filthy conditions within rooms and common areas. Complaints ranged from dirty carpets and unemptied trash to more alarming instances of rain entering through windows during storms. Furthermore, the presence of cockroaches undermined any positive perceptions of cleanliness despite claims of better food quality compared to some competitors. These accounts paint a troubling picture regarding basic health standards a facility should maintain.

Food service at Timberlake emerged as another contentious topic among reviewers. Some reports suggest that meals are unappetizing, characterized by slop-like offerings such as powdered eggs and poorly prepared meals—raising concerns about nutritional value and dietary accommodations for specific needs like diabetes. One family expressed dismay at inadequate provisions for residents’ nutritional requirements over weekends when essential items ran out. Yet paradoxically, other families described their loved ones receiving good meals regularly, indicating a disparity in food quality between different shifts or staffing situations.

In addition to food-related criticisms, reports surfaced about inattentive medical staff and inadequate follow-up on patient care needs—issues that understandably alarm families placing their loved ones in such facilities. Instances where patients had to wait hours after ringing for assistance illustrate potential understaffing or inefficiencies within the system that can severely impact patient care experience during crucial moments.

Despite these criticisms surrounding sanitation and attentiveness to care needs, there are affirmations of successful activities promoting engagement among residents—a vital component in enhancing life quality within assisted living environments. Residents reportedly have access to various organized activities like bingo games, which contribute positively to social interaction among peers while fostering a sense of community.

Moreover, some reviews emphasized Timberlake Care Center's commitment to addressing grievances promptly when they arise; yet others pointed out failures in responsiveness after complaints were filed—showing inconsistency in management practices that ultimately affect resident satisfaction levels across the board.

In conclusion, Timberlake Care Center offers an illustrative example of how long-term care facilities can embody both excellent initiatives alongside troubling deficiencies that warrant attention from administration. The stark contrast between glowing recommendations praising attentive staff members versus grave concerns over hygiene issues suggests potential areas needing improvement while simultaneously highlighting strengths worth preserving within this multifaceted environment dedicated to elder care.

Restaurants

• McDonald's (0.9 miles)
• The Peanut (1.6 miles)
• Chipotle Mexican Grill (1.8 miles)
• Martin City Brewing Company (1.8 miles)
• Southside Bar & Grille (2.6 miles)
• Rye (2.9 miles)
• Martin City Pizza & Tap Room - Mission Farms (3 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.2 miles)

Cafes

• Starbucks (1.7 miles)
• McLain's Market (3.4 miles)
• Starbucks (4 miles)
• Starbucks (4.8 miles)
• McLain's Bakery (6.3 miles)
• Front Range Coffeehouse & Provisions (6.3 miles)
• Brew Haha Coffeehouse (6.7 miles)

Physicians

• The University of Kansas Cancer Center - South (2.5 miles)
• Kansas City Orthopaedic Institute (2.6 miles)
• Discover Vision Centers in Leawood, Kansas (3 miles)
• Jeffrey Allen Scott (3.7 miles)
• Allergy & Asthma Care, PA (3.7 miles)
• Hickman Mills Clinic - Encompass Medical Group (5.3 miles)
• Village Pediatrics (5.4 miles)

Places of Worship

• Lord of Life Lutheran Church (2.6 miles)
• St Michael The Arch Angel (4.2 miles)

Parks

• Gezer Park (2.7 miles)
• Ironwoods Park (4 miles)
• Nall Hills Park (4.1 miles)
• Harmon Park (6.1 miles)
• Cherokee Park (6.3 miles)
• Quivira Park (7.4 miles)

Hospitals

• Rehabilitation Hospital of Overland Park (3.7 miles)
• Saint Luke's South Hospital (4.5 miles)

Theaters

• AMC DINE-IN Prairiefire 17, Formerly Cinetopia Overland Park 18 (3.9 miles)