Bridgewood Health Care Center
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11515 Troost, Kansas City, MO 64131
For more information about senior living options: (844) 490-3973
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He is doing fine. The administration and the staff are doing their best to care for the residents. The facility provides holistic care, and spiritual support is available 24/7. There are staff members who are good with the residents.
Bridgewood Health Center is described as a terrible place where residents are abused or neglected. Theft of residents' belongings is alleged, including items not recorded on inventory. Communication is severely lacking; calls to the facility are often unanswered. The administrator is described as unhelpful and unresponsive. The facility is urged to be shut down and is considered unsafe for loved ones. Staff are accused of being rude, hostile, or overworked, with some showing outright cruelty. Residents report being ignored or receiving delayed or poor care from aides. Head lice and hygiene problems are reported as persistent issues. There are claims of overmedication and potential harm to residents. Allegations exist of assaults or violent incidents involving staff. Families feel compelled to compensate for care gaps by taking on caregiving tasks. Some reviewers claim positive reviews are lies and warn others not to use the facility.Bridgewood Health Center in Missouri has generated a large volume of highly charged, sharply negative feedback from residents' families and former staff, with occasional faint glimmers of praise mixed in. Taken together, the reviews portray a facility where serious concerns about care quality, communication, safety, and governance are repeatedly raised. Several families describe experiences that left them grieving, frustrated, and often angry, reporting long-standing issues that in some cases span years.
A dominant thread across many accounts is mistreatment and neglect. Reviewers allege that residents are deprived of basic dignity and personal belongings, sometimes with items going missing or being confiscated. One family claims their mother's phone was taken and never returned, while another describes a pattern of abuse over multiple years and worries that the facility did not respond adequately to complaints. Across different stories, there are charges that residents are subjected to harmful or neglectful treatment, including claims of physical abuse and overmedication. Some parents suggest that staff attitudes range from unkind to outright abusive, and one former employee described the environment as one where abuse and fear could become systemic problems.
Communication, or the lack thereof, appears as a near-universal sore spot. Families report repeated difficulties reaching their loved ones, with phones either not answered or diverted to automated systems that fail to connect them to the right person. The impression given is that staff are frequently busy or shorthanded, yet the consequences extend beyond inconvenience: families say they are left without timely updates, and in some cases they report being ignored even when court orders or official requests demand a response. An ongoing theme is the sense that the administration is unresponsive or unhelpful when questions or concerns arise, leaving families feeling kept at arm's length.
Transparency and tour experiences have also come under fire. One prospective family recounts a tour in which the administrator did not meet them, and a social worker showed only limited parts of the facility, sparking questions about what might be hidden from visitors. Complaints extend to maintenance lapses that were only addressed after outside agencies intervened, suggesting a pattern of delayed repairs and a perceived reluctance to present the facility in its entirety to outsiders.
The allegations of theft and financial mismanagement are particularly distressing to some families. Several reviewers claim valuables or expensive items entrusted to the facility disappeared during transfers or inventory processes. The director's explanations - such as items not being on the official inventory - have been described as unsatisfactory by those who brought items themselves. In some comments, there are stronger insinuations that theft is not isolated but rather a broader practice, with allegations of staff involvement and cover-ups, which intensify family distrust and fear about the safety of residents' possessions.
The staff environment emerges as another flashpoint. Reviewers describe a workforce that is overworked and fatigued, with some aides displaying anger or indifference toward residents' needs. Specific complaints include an aide rushing through tasks, displaying a poor attitude, or failing to respond promptly to residents' requests. Yet not all encounters are negative; a number of accounts acknowledge that some staff members are capable and caring, and that not every interaction is defined by hostility or neglect. Hygiene concerns also surface in one account, with a resident reporting persistent head lice, which many families feel reflects broader standards of cleanliness and care.
Several deeply troubling individual incidents are cited to illustrate the severity of the concerns. One reviewer asserts that a staff member assaulted a relative of a resident, with subsequent emergency room involvement underscoring perceived safety failures. Another account alleges that a resident who had a stroke or aneurysm-related needs was overmedicated to the point of endangering health and safety. There are mentions of outdoor access restrictions and perceived punitive measures that treat residents more like problems to manage than people deserving respectful care, including criticisms of how the facility restricts outside contact or access to fresh air for residents who do not smoke.
Yet amid the chorus of criticism there are a few bright notes. One reviewer - who is involved as a chaplain volunteer - praises Bridgewood for the compassionate, holistic approach it offers, noting round-the-clock medical and spiritual support and describing the administration and staff as genuinely trying to care for residents. A family member also offers a tempered view, acknowledging that Bridgewood is not the Ritz but arguing that the cost of stay is comparable to the level of service provided, and indicating some positive experiences in a personal context. These points of praise provide a contrast to the otherwise highly critical landscape and remind readers that experiences can vary widely from one patient or family to another.
Given the breadth and intensity of the criticisms, many reviewers urge caution to anyone considering Bridgewood for a loved one. The calls to action vary - from urging potential families to insist on clear communication, to demanding full transparency in tours and daily operations, to recommending that authorities or external oversight review the facility - reflecting a fear that serious problems could go unaddressed without more vigilant scrutiny. A recurring sentiment is that families must be proactive in seeking information, documentation, and direct contact with administrators to ensure accountability and proper care.
Overall, the collective impression is that Bridgewood Health Center carries significant reputational risk in the eyes of many families and former staff. The most commonly cited concerns center on mistreatment and loss of dignity, pervasive communication failures, and suspicions of theft and mismanagement. While there are occasional affirmations of care and mentions of compassionate staff members, the prevailing tone throughout the reviews is one of alarm and disappointment, with many reviewers calling for shutdown or drastic reforms. For those evaluating long-term care options, these accounts underscore the importance of conducting thorough, on-site evaluations, requesting detailed responses from administration, and verifying current practices before making a decision.
166 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bridgewood Health Care Center in Kansas City, MO is a skilled nursing facility that offers a wide range of amenities and care services to its residents. The facility provides a comfortable and homely environment with fully furnished rooms and private bathrooms. Residents can enjoy various amenities such as a beauty salon, gaming room, fitness room, small library, and a computer center.
The dining experience at Bridgewood Health Care Center is exceptional, with restaurant-style meals that cater to special dietary restrictions. The kitchenette allows residents to prepare their own meals if they wish. Housekeeping services ensure that the living spaces are kept clean and well-maintained.
The staff at Bridgewood Health Care Center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents take their prescribed medications timely and accurately. Additionally, transportation arrangements are made for medical appointments and other outings.
Residents have plenty of opportunities for recreation and socialization through concierge services, organized fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Overall, Bridgewood Health Care Center offers an assisted living community where residents can receive personalized care in a comfortable setting while enjoying a variety of amenities and engaging in activities that promote physical well-being and social interaction.
Bridgewood Health Care Center is located at 11515 Troost, Kansas City, MO 64131 in Jackson County, Missouri
Bridgewood Health Care Center on seniors.fyi includes 4 photos including images showing decor, interior, road, brick, bedroom, dining, living room, windows, and more.
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
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