118 S Glenfield Rd, New Albany, MS 38652
For more information about senior living options: (844) 490-3973
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The staff greet visitors with smiles and a joyful attitude. The environment is warm and personal. Staff truly care for residents' wellbeing. Staff are cooperative and helpful, assisting with visits and transportation. Residents and staff enjoy songs and fellowship together. The facility is clean and well maintained. The nursing staff is wonderful and polite, with help available day and night. Families feel respected and kept up to date about residents' health concerns, and residents are treated with dignity.
The facility was described as an awful place with no communication, where patients are ignored and treated like numbers. It was called one of the poorest facilities, with a lack of pride, forgotten care for residents, and patients left on the floor. Bedbug infestations were reported, and attempts to address them were minimal, including the termination of a CNA who reported the issue. A relative was allegedly dropped and hurt, with ongoing efforts to remove him from the facility. Administration was criticized for not caring about families and for being unprofessional. Several reviewers warned that it is one of the worst places and advised not placing a family member there. Communication problems were noted, including failing to answer the phone and not addressing numerous calls after hours. A reviewer described a strong smell and prison-like rooms.From the snapshots of daily life at New Albany Health and Rehab, there is a strong sense of warmth, cleanliness, and genuine care. Several visitors noted a consistently upbeat atmosphere where housekeeping staff keep the facility tidy and safe, and where many patients are greeted by first names with a friendly, personal touch. For a first-time visitor, the impression was one of approachable, smiling staff who were readily available to point the way to where a loved one could be visited. There was a reassuring feeling that the residents were not just patients, but people who were treated with kindness and consideration as part of a family-like environment.
The experiences of family members highlighted an ongoing, attentive level of care. One son described arriving to find his father well-cared-for and surrounded by staff who exuded kindness as they moved in and out of the room, always with a smile and a positive attitude. This sense of personal attention extended to everyday moments: staff members were cooperative when a sister-in-law needed a ride to the car and back, and even during a bath day the care and presentation were thoughtful - hair neatly braided and the whole outing giving her a sense of normalcy and comfort. The appreciation was clear, with thanks expressed for the staff's considerate and accommodating behavior.
Community life appeared to be a meaningful part of the resident experience as well. The facility hosted events and activities that fostered a sense of fellowship and shared joy. People spoke about listening to residents sing along to songs at church-affiliated events and enjoying time with others in a lively, convivial setting. Overall, many visitors described the environment as very warm, with friendly and kind staff and happy residents who clearly benefited from the social interactions that the center facilitated.
Beyond individual visits, several reviews underscored a broad pattern of positive feedback: administrators, social workers, nurses, and housekeeping staff were frequently praised for their availability and helpfulness. Families repeatedly emphasized how their loved ones were treated with dignity and respect, how staff were willing to answer questions, and how the home itself felt welcoming and well maintained. The nursing care was repeatedly described as wonderful and polite, and the day-to-day operations were framed as well-organized, with staff taking time to listen and respond to concerns. For many, the center felt like a supportive, home-like place where residents could receive both medical care and emotional support.
However, not all experiences mirrored this optimistic picture. A number of reviewers shared starkly different perspectives, painting New Albany Health and Rehab as a place with serious gaps in communication and overall quality. Some described the facility as lacking in empathy, with patients treated like numbers rather than individuals, and with a sense that staff were overwhelmed or unavailable when needed. One account called it an awful place with no communication and patients being ignored, while another labeled it one of the worst facilities, citing incompetent staff and the impression that a family member's needs and safety were not adequately addressed in a critical moment. These reflections highlighted concerns about responsiveness, respect for families, and the level of care during difficult times.
Additional troubling notes focused on administration, staffing, and safety concerns. Several reviewers argued that administrators did not adequately support families, that the facility was run more like a business than a caring community, and that there was a need for more staff to meet the demand. There were mentions of smells and rooms that felt prison-like, incidents where patients were dropped or harmed, and allegations that measures to address bed bugs were insufficient or mishandled. The most pointed criticisms included accusations of bed bug infestations, improper reporting or handling of such issues, and a belief that improvements in cleanliness and safety were not being prioritized. One reviewer even suggested that the facility needed a complete turnover in staffing to ensure basic standards were met.
Taken together, the reviews present a facility with a broad spectrum of experiences. For many families, New Albany Health and Rehab represents a place of compassionate care, cleanliness, and community that makes their loved ones feel supported and valued. For others, the same institution raises serious questions about communication, consistency of care, and safety, with calls for substantial improvements in administration, staffing, and comprehensive infection control. If you are considering this facility, it may be wise to schedule a tour and speak openly with administrators, nurses, and current families about your specific priorities - especially around staffing levels, meal quality, activity engagement, and concrete safety and communication protocols - to gauge how well the center aligns with your expectations for care and safety.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Tupelo Municipal (22 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Graceland Care Center-New Albany in New Albany, MS is a premier skilled nursing facility that offers exceptional care for seniors in need. Our community provides a welcoming and comfortable environment where residents can receive the specialized care they require.
At Graceland Care Center-New Albany, we understand the importance of catering to individual needs. With our skilled nursing services, we are equipped to provide excellent diabetic care to ensure optimal health and wellbeing for our residents. Our dedicated staff members are trained professionals who are committed to delivering personalized attention and support to each resident.
In addition to our exceptional care services, we also offer a range of amenities that enhance the overall living experience for our residents. Devotional services off-site provide spiritual nourishment, while indoor common areas create opportunities for socialization and connection with fellow residents.
Engaging activities play an integral role in promoting a vibrant and fulfilling lifestyle at Graceland Care Center-New Albany. Residents can participate in devotional activities off-site, allowing them to maintain their faith and engage with their religious community.
Convenience is also a priority at our community. With four pharmacies nearby, residents can easily access their medication needs. Nine physicians and one hospital in close proximity ensure prompt medical attention when required. Furthermore, there are 11 restaurants nearby offering various dining options, catering to different tastes and preferences. For transportation needs, there is a reliable transportation service available to assist residents with mobility.
Graceland Care Center-New Albany understands the importance of faith and spirituality in the lives of many individuals. With 12 places of worship located nearby, residents have convenient access to continue practicing their faith.
Overall, Graceland Care Center-New Albany offers exceptional senior care in a warm and nurturing environment. Our commitment to providing personalized attention, specialized care services, engaging activities, convenient amenities, and easy access to essential resources ensures that every resident enjoys a high quality of life at our skilled nursing facility.
Graceland Care Ctr-New Albany is located at 118 S Glenfield Rd, New Albany, MS 38652 in Union County, Mississippi
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