Graceland Care Ctr-New Albany is an assisted living community in New Albany, MS.
Information last verified:
118 S Glenfield Rd, New Albany, MS 38652
For more information about senior living options: (866) 208-4318
Residents and families mention the facility’s cleanliness often, alongside a few serious odor and infestation complaints.
Several reviewers describe a clean environment, noticing housekeeping activity and a tidy facility. Others mention bad odors and describe rooms in harsh terms. A few also raise concerns about bedbugs, reporting repeated incidents and saying they didn’t feel those issues were handled well.
Staff kindness and helpfulness are a consistent theme in the reviews, including support at different times of day.
Many reviewers describe staff who greet visitors warmly, use friendly communication, and respond quickly to help families and residents. Several mention nurses and aides being polite, cooperative, and available to answer questions, including day or night support. On the negative side, some reviewers claim staff incompetence, neglect, or that patients were ignored.
Family communication gets mixed feedback, with some reviewers praising updates and others reporting missed communication.
A number of families say they could speak with staff, get their questions answered, and stay updated on health concerns. Other reviewers say there was no communication and describe administrative unprofessionalism. A separate set of complaints focuses on difficulty getting help after hours, suggesting responsiveness can vary.
Some reviews raise safety and neglect concerns, including reports of injuries and lack of checks on residents.
A few reviewers describe residents being left on the floor and say nobody checks on them. Others mention an injury during care and describe trying to get family members out. Bedbug-related comments also frame the issue as a broader safety and staffing problem for some families.
Reviewers mention participating in activities and church-style fellowship during their time there.
Some reviewers point to devotional and fellowship moments, including singing with residents. Another reviewer describes volunteering and spending time helping with activities, emphasizing interaction with older adults and resident stories.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Assisted Living
Skilled Nursing Facility
Activities on-site
Devotional services off-site
Indoor common areas
Tupelo Municipal (22 miles away)
Ambulatory care
Diabetic care
Meals provided Activities on-site Devotional activities offsiteGraceland Care Ctr-New Albany is located at 118 S Glenfield Rd, New Albany, MS 38652 in Union County, Mississippi
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