Villa Nova

Pros

• Dr Cloy goes above and beyond to assure patients are comfortable while receiving the best care possible.
• The staff and clinic are wonderful, extremely helpful and kind, and always on top of their game.
• A practitioner was kind, attentive, and knowledgeable, with a calm demeanor that put patients at ease.
• The facility is highly recommended by patients.
• Claire Sharp, N.P., is knowledgeable about medications, listens to concerns, and makes patients feel comfortable and at ease.
• The clinic makes patients feel cared for and hopeful about finding help.
• Staff are kind and pleasant, making patients feel comfortable.
• The staff and clinicians provide support that helps patients get through difficult times.
• Clinicians provide kind, competent care and are accommodating with appointments and Telehealth.
• The staff are professional and take pride in their work.
• The providers are awesome and highly regarded by patients.
• The team is gifted at what they do, and patients are grateful for the care.

Cons

• The staff were unbelievably rude, arguing loudly in front of patients.
• The dentist repeatedly made disparaging comments about patients' Medicaid insurance, implying inadequate compensation.
• The reviewer described the office as a nightmare and would not recommend it to anyone.
• The care provided was rough and harsh, showing zero regard for the patient's comfort.
• They continuously rescheduled the patient despite withdrawals, self-mutilation, and an attempted suicide.
• The scheduling process was totally inexcusable due to system errors and late calls.
• The staff's lack of professionalism was appalling.
• They obviously do not care about patients' well-being, regardless of what the website states.

Review

Across a broad spectrum of experiences, patients describe a wide range of encounters with healthcare providers, spanning mental health clinics, counseling services, and even a dental practice. Many accounts celebrate kindness, competence, and accessibility, while others highlight serious gaps in communication, scheduling, and bedside manner. Taken together, the collection sketches a landscape where compassionate, patient-centered care can be life-changing, yet where procedural missteps and insensitive interactions can leave patients feeling dismissed, worried, or neglected.

Several reviewers praise individual clinicians who combine warmth, expertise, and a steady presence. One patient lauds Dr Cloy for going above and beyond to ensure comfort and top-tier care, accompanied by a team that is described as wonderful, helpful, and consistently on their game. The sentiment is echoed in numerous other testimonials: practiced clinicians who listen attentively, explain medications and options clearly, and foster a calm, reassuring environment. For example, Claire Sharp, NP, is remembered for her knowledge about medications and for taking the time to listen without rushing, leaving the patient feeling at ease. In another vignette, a relocated patient finds solace in a kind practitioner who later refers them to LaKeitha Gray for counseling, praising Gray's knowledge and calm demeanor and recommending her work highly. Across these narratives, effective communication, empathy, and patient-centered attention stand out as the defining positives.

Equally prominent are accounts that celebrate the accessibility and reliability of care. Several reviews emphasize friendly, professional staff and a sense that the practice prioritizes patient needs. The overall tone in these passages is that the staff and clinicians are accommodating with appointments and telehealth - qualities that patients repeatedly identify as essential to maintaining ongoing mental health support. For some, the experience transcends routine care, becoming a source of genuine comfort and reassurance during difficult times. The overarching message from these voices is that strong, respectful relationships with providers can make a meaningful difference in managing anxiety, depression, and other mental health concerns.

Yet the record is not uniformly comforting. Some patients describe experiences that feel abrupt, impersonal, or poorly coordinated, with real consequences. One reviewer recounts a troubling interaction in which a patient seeking help after adverse medication reactions was advised to double the dose, an approach that understandably raises alarm and distrust. Another review details a dental office visit marked by unprofessional conduct: rude staff, loud arguments in view of patients, and disparaging comments about a patient's Medicaid insurance, all contributing to a harsh, uncomfortable experience that left the patient feeling belittled and disrespected. This account emphasizes how critical it is for healthcare settings to maintain professionalism and cultivate a safe, respectful environment for every patient, regardless of income or insurance status, especially when care involves sensitive physical or emotional health.

Scheduling and communication issues also surface as recurring themes. One account describes a delay-filled experience where a husband waited over a month for an appointment and then faced system errors and a rushed consultation that left him with insufficient time to discuss his issues. The patient who is concerned about a long history of suicidality and withdrawals notes repeated rescheduling for her wife - despite ongoing, severe symptoms - making an already difficult situation feel even more uncertain and distressing. Another story highlights a daughter who was prescribed Prozac at a very young age, with outcomes that the reviewer clearly feared were inadequate or poorly managed, followed by a lack of timely return calls and a suggestion to discontinue the medication after a concerning deterioration. Taken together, these narratives underscore the real-world impact of scheduling inefficiencies, follow-up gaps, and perceived haste in clinical decision-making.

The collection also includes expressions of deep gratitude and conviction about the potential of care to transform lives. Several reviews celebrate the sense that clinicians are genuinely invested in patients' well-being, with some patients describing their experiences as "life-changing." In these cases, the clinicians' patience, expertise, and compassionate demeanor appear to create trust and a sense of safety that encourages ongoing engagement with treatment. Others praise the staff for their warmth and the practice's overall ethos, conveying a belief that the right provider can make a meaningful, enduring difference in managing complex mental health challenges.

In sum, the narratives present a portrait of care that is heartening in its dedication and expertise but imperfect in its execution. On the hopeful side, patients highlight clinicians who listen, explain, and accompany them through challenging times, offering reassurance and practical support. On the challenging side, there are vivid reminders of how miscommunication, perceived insensitivity, and administrative missteps can undermine trust and even risk patient safety when dealing with medication management, suicidality, and significant mental health concerns. The converging message across these reviews is clear: effective mental health and medical care hinges on compassionate, patient-centered engagement, reliable communication, and systems that respect patients' needs, time, and dignity - an ideal that clinicians and clinics alike continually strive to embody.

This area of Brookhaven, Mississippi offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable place to live. With several physicians' offices and pharmacies within close proximity, medical care is easily accessible. The presence of parks, cafes, and restaurants provides opportunities for recreation and socialization. Additionally, places of worship are nearby for spiritual fulfillment. While there are no hospitals directly in the area, Copiah County Medical Center and Hardy Wilson Memorial Hospital are located within a reasonable driving distance. Overall, this part of Brookhaven seems to offer a well-rounded lifestyle for seniors seeking a supportive community environment.

Physicians

• Brookhaven Childrens Clinic (0.1 miles)
• Moak-Massengill Clinic (0.2 miles)
• Brookhaven Surgery Clinic PA (0.2 miles)
• Brookhaven Anesthesia & Pain Management PA (0.2 miles)
• Brookhaven OB GYN (0.2 miles)
• Brookhaven Urgent Care (0.3 miles)
• Brookhaven Urology PA (0.3 miles)

Parks

• Brookhaven Recreation Department (0.2 miles)
• Cooper's Ferry Park (20.9 miles)

Transportation

• Enterprise Rent-A-Car (0.3 miles)
• Amtrak (1.3 miles)
• Bridges Taxidermy (20.9 miles)

Restaurants

• Subway (0.3 miles)
• SnowHaven Snowballs (0.5 miles)
• China Buffet & Sushi Bar (0.7 miles)
• Grid Iron Grill (0.8 miles)
• Golden China Chinese Restaurant (0.8 miles)
• Burger King (0.9 miles)
• KFC (0.9 miles)

Pharmacies

• Larue's Discount Drugs (0.3 miles)
• Clint's Pharmacy (0.7 miles)
• Guys Pharmacy of Brookhaven (0.7 miles)
• Walgreens (0.9 miles)
• Bane Drugs (1 miles)
• Allred's Pharmacy (18.9 miles)
• Rose's Super Discount Drugs (19 miles)

Places of Worship

• Jehovah's Witnesses (0.4 miles)
• Brookway Baptist Church (0.6 miles)
• Galilee AME Church (0.6 miles)
• Della Green Missionary Baptist (0.6 miles)
• Under The Blood Full Deliverance Int'l Worship Center (0.7 miles)
• Grace Community Church (0.7 miles)
• Central Baptist Church (0.9 miles)

Cafes

• GB Bakery (1.3 miles)

Hospitals

• Copiah County Medical Center (19.4 miles)
• Hardy Wilson Memorial Hospital (19.4 miles)