Villa Nova in Brookhaven, MS

Pros

• Dr Cloy goes above and beyond to assure patients are comfortable while receiving the best care possible.
• The staff and clinic are wonderful, extremely helpful and kind, and consistently on top of their game.
• Claire Sharp, NP, is very knowledgeable about medications, listens to patients' concerns, and makes them feel comfortable and not rushed.
• The providers are awesome, and the staff are kind, professional, and attentive.
• The team provides supportive care that has helped patients get through difficult times.
• Dr. Richardson is described as an angel on earth, with a sweet and dedicated staff.
• Katherine Flynn is a great psychologist who has helped many.
• The clinic staff are unbelievably sweet and knowledgeable; they truly know their stuff.
• The practice is accommodating with appointment dates and Telehealth services.
• The overall experience highlights a genuinely caring clinic that makes patients feel at ease.

Cons

• The patient never received a return call and was told to double the medication after reporting adverse effects.
• The patient had the absolute worst experience at the dentist's office, where professionalism and compassion were completely absent.
• The staff were unbelievably rude, arguing loudly in front of patients and speaking badly about other patients.
• The dentist disparaged the patient's Medicaid insurance, implying that he wasn't properly compensated for helping them.
• The care was rough and harsh, showing zero regard for the patient's comfort and featuring rude, condescending attitudes.
• The lack of professionalism from the staff was appalling; they were snappy with each other and seemed to care less about the patients.
• The scheduling and system errors caused long waits and left the patient with less than 15 minutes to discuss issues, indicating they don't prioritize mental health patients' well-being.
• The daughter was prescribed Prozac within the first minutes of meeting the NP, deteriorated after three weeks, and staff wouldn't return calls or adjust the treatment, an apparent case of negligence.

Review

Villa Nova in Brookhaven is best suited for adults who want integrated mental health care delivered by clinicians who combine empathy with practical expertise. The strongest endorsements come from patients who describe doctors and nurse practitioners as attentive, knowledgeable, and genuinely invested in long-term improvement. For many, the appeal is a team that is accessible through Telehealth and valued for clear communication, thorough medication management, and a therapeutic approach that feels personal rather than transactional. Those seeking a steady, supportive relationship with care providers who listen before prescribing will find Villa Nova's culture aligned with that expectation.

However, Villa Nova is less ideal for anyone with acute crisis needs or safety concerns requiring rapid, reliable response. Several reviews raise flags about scheduling delays and limited availability, including long waits for appointments and the sense that patients are not prioritized when time is tight. Families with children or adolescents may encounter similar frustrations, given reports of pediatric medication mishandling and gaps in follow-up. If a patient requires intensive, crisis-oriented care or immediate access to a clinician outside business hours, or if a family demands consistent, punctual scheduling, exploring other options with stronger crisis protocols or pediatric expertise is prudent.

On balance, the strongest positives - clinicians described as compassionate, capable, and knowledgeable, and staff repeatedly praised for courtesy and flexibility - help offset several drawbacks. When the focus is on medication management, providers like Claire Sharp and Dr. Richardson are frequently cited as sources of steadiness and clarity, with patients reporting that concerns are heard and explanations are offered in plain language. The willingness to provide Telehealth and flexible appointment times reduces friction for busy adults. Yet the benefits do not fully erase the reality that scheduling hiccups and some safety concerns appear in the record. The care relationship must be robust enough to withstand those consistency gaps.

Prospective patients should vet Villa Nova by requesting concrete evidence of continuity of care, such as who will manage the case, how often the same clinician will be seen, and what steps are taken if a crisis emerges. Important questions include how medication changes are monitored, what risk assessment protocols exist, and how promptly calls or messages are returned after hours. In addition, confirm pediatric capabilities if care for a child is anticipated, and seek clarity on Telehealth options, scheduling windows, and the clinic's process for addressing missed appointments. A candid discussion with current patients or a care coordinator can reveal how well the system handles real-world pressure.

Alternatives with stronger crisis coverage or more predictable scheduling may suit those who require unwavering responsiveness. Hospital-affiliated or crisis-focused clinics often provide more robust 24/7 access and explicit safety planning. For families with younger dependents, facilities with dedicated pediatric psychiatry and proven follow-through can prevent gaps noted in some reviews. The aim is to align the care model with risk level and communication expectations, not merely with warmth or positive anecdotes.

Villa Nova represents a solid option for adults seeking empathetic clinicians, thorough medication insight, and practical therapy options delivered in a patient-centered environment. The best choice emerges for those who can tolerate occasional scheduling friction in exchange for strong provider relationships and long-term stability. If the profile matches - valuing compassionate care, clear explanations, and accessible services - a visit or introductory appointment should be scheduled to confirm fit. For those who cannot tolerate delays or who require heightened crisis management, pursuing alternatives with explicit, reliable crisis protocols is a prudent course.

This area of Brookhaven, Mississippi offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable place to live. With several physicians' offices and pharmacies within close proximity, medical care is easily accessible. The presence of parks, cafes, and restaurants provides opportunities for recreation and socialization. Additionally, places of worship are nearby for spiritual fulfillment. While there are no hospitals directly in the area, Copiah County Medical Center and Hardy Wilson Memorial Hospital are located within a reasonable driving distance. Overall, this part of Brookhaven seems to offer a well-rounded lifestyle for seniors seeking a supportive community environment.

Physicians

• Brookhaven Childrens Clinic (0.1 miles)
• Moak-Massengill Clinic (0.2 miles)
• Brookhaven Surgery Clinic PA (0.2 miles)
• Brookhaven Anesthesia & Pain Management PA (0.2 miles)
• Brookhaven OB GYN (0.2 miles)
• Brookhaven Urgent Care (0.3 miles)
• Brookhaven Urology PA (0.3 miles)

Parks

• Brookhaven Recreation Department (0.2 miles)
• Cooper's Ferry Park (20.9 miles)

Transportation

• Enterprise Rent-A-Car (0.3 miles)
• Amtrak (1.3 miles)
• Bridges Taxidermy (20.9 miles)

Restaurants

• Subway (0.3 miles)
• SnowHaven Snowballs (0.5 miles)
• China Buffet & Sushi Bar (0.7 miles)
• Grid Iron Grill (0.8 miles)
• Golden China Chinese Restaurant (0.8 miles)
• Burger King (0.9 miles)
• KFC (0.9 miles)

Pharmacies

• Larue's Discount Drugs (0.3 miles)
• Clint's Pharmacy (0.7 miles)
• Guys Pharmacy of Brookhaven (0.7 miles)
• Walgreens (0.9 miles)
• Bane Drugs (1 miles)
• Allred's Pharmacy (18.9 miles)
• Rose's Super Discount Drugs (19 miles)

Places of Worship

• Jehovah's Witnesses (0.4 miles)
• Brookway Baptist Church (0.6 miles)
• Galilee AME Church (0.6 miles)
• Della Green Missionary Baptist (0.6 miles)
• Under The Blood Full Deliverance Int'l Worship Center (0.7 miles)
• Grace Community Church (0.7 miles)
• Central Baptist Church (0.9 miles)

Cafes

• GB Bakery (1.3 miles)

Hospitals

• Copiah County Medical Center (19.4 miles)
• Hardy Wilson Memorial Hospital (19.4 miles)