Silver Cross Home

Pros

• The staff at Silver Cross are very friendly, kind, and helpful.
• The care at Silver Cross is professional, caring, and effective, with comfortable facilities.
• The rehabilitation and physical therapy teams are outstanding.
• The facility is clean, well-maintained, and welcoming.
• The staff consistently go above and beyond to accommodate patients and families.
• Check-in and check-out are easy, and admissions are handled smoothly.
• Floor nurses are attentive and caring.
• Visitors and family members feel welcomed and supported by the staff.
• The overall care experience is exceptional, with appreciation for the compassionate caregivers.
• The environment feels warm and cheerful, with staff helping create a homelike atmosphere.

Cons

• The receptionist could be friendlier and lacked warmth/personality.
• There was an issue with the front door exit being unstaffed at times, with a suggestion that visitors should be given a code.
• The facility failed to return numerous phone calls and the administration was perceived as cold.
• The sign-in/out process noted that a staff member the visitor went to see did not have their name on the resident board.

Review

Across a wave of heartfelt notes, Silver Cross emerges as a place valued for its care, compassion, and the steady presence of staff who treat residents and their families with warmth. Many reviewers begin with memories of beloved grandparents and parents who found comfort in the attentiveness of the nurses, therapists, and aides. The recurring theme is not just professional expertise, but genuine kindness: compassionate hands, patient listening, and a sense that the people who work there truly care about each person as an individual. One reviewer fondly recalls Linda, a grandmother whose nurses and caregivers were described as wonderfully loving and well loved in return, a sentiment echoed repeatedly by families who felt seen and respected during difficult times.

Care quality is praised across multiple dimensions. Physical therapy and rehab services are consistently described as outstanding, with reviewers noting clear explanations of therapy plans and regular, dedicated sessions that help residents regain strength. The medical and caregiving teams are described as professional and effective, with comments about the high level of nursing care and the compassionate approach that extends to aftercare and family communication. Food quality also appears in the praise, with many mentioning meals as delicious and the overall environment as comfortable and conducive to recovery. The combination of skilled clinical care and a comfortable setting helps families feel confident that their loved ones are in good hands.

The staff, in particular, earns repeated commendations for going above and beyond. Reviewers call out individuals by name, expressing gratitude for the extra miles taken - from warm greetings at the door to flexible accommodations during respite stays and admissions. The sentiment that "every staff member from A to Z" contributes to a supportive atmosphere recurs, along with specific thanks to caregivers who take time to explain treatments, reassure anxious family members, and help manage the practicalities of admission and discharge. The sense of a cohesive team extending care beyond the patient to families is a strong throughline, with many families feeling supported and valued during the entire process.

Visitors and families also paint a vivid picture of the environment itself. Several notes emphasize how clean and well-kept the facility feels, with a noticeable emphasis on cleanliness that starts at the lobby and extends down the hallways. Decor and atmosphere contribute to a homey, cheery mood, including festive touches like Christmas decorations that uplift both residents and their guests. Reviewers frequently mention the welcoming reception and the ease of check-in and check-out, with some indicating that the experience was smooth and reassuring for those navigating care decisions during stressful times. The overall impression is of a space that feels cared for, orderly, and warm enough to ease the burden on families during visits and transitions.

Alongside the abundant praise, readers are not shy about noting a few areas for improvement. A common thread centers on minor friction points that do not undermine the overall positive sentiment but suggest opportunities for polish. Some reviewers would like more consistent warmth from front desk staff, paired with better signage or information about residents on the boards. Others mention the occasional frustration with time-sensitive communication, such as placement inquiries that have not been returned promptly, or administrative processes that could feel more welcoming. One reviewer even calls for a more home-like feel in some rooms - perhaps a fresh coat of paint or warmer decor - to complement the already strong clinical and caregiving foundation. There are also practical suggestions about ensuring exit procedures for visitors are clear and secure, and about maintaining open channels of communication with families, particularly in the context of visiting loved ones who are hospice or end-of-life patients.

A few reviews touch on broader reflections about the experience, including comments about the emotional weight of care and the comfort families find in knowing their loved ones are treated with kindness by a dependable team. For example, some reviewers share stories from hospice visits, swing-bed transfers, and long-term stays that illustrate continuity of care, empathy from staff, and a sense of belonging within the Silver Cross community. One Mississippi-based note extends the sentiment beyond a single location, praising the care team at Silver Cross Home in Brookhaven and underscoring the idea that a dedicated care team can make a meaningful difference in a family's most challenging hours.

Taken together, the collection of reviews paints a robust portrait of Silver Cross as a place where high-quality clinical care lives alongside heartfelt compassion. Families repeatedly describe the staff as friendly, patient, and deeply committed to easing the burden on both residents and their families. The environment is portrayed as clean, comfortable, and welcoming, with meaningful attention paid to the small details that create a sense of home and safety. While there are constructive suggestions for improvements - primarily focused on consistency in front-desk warmth, more timely follow-up on inquiries, and small touches to emphasize home-like comfort - the prevailing message is one of trust and gratitude. In the hands of the dedicated care teams, loved ones often leave Silver Cross feeling well cared for, respected, and supported by a community that genuinely values their well-being.

Physicians

• Brookhaven Internal Medicine (0.1 miles)
• Lea Cacie - KDMC Pediatric & Adolescent (0.1 miles)
• Moak-Massengill Clinic (0.2 miles)
• Brookhaven Surgery Clinic PA (0.2 miles)
• Brookhaven Urology PA (0.2 miles)
• Brookhaven Anesthesia & Pain Management PA (0.3 miles)
• Brookhaven OB GYN (0.3 miles)

Restaurants

• SnowHaven Snowballs (0.3 miles)
• China Buffet & Sushi Bar (0.3 miles)
• Burger King (0.5 miles)
• KFC (0.6 miles)
• El Dorado Mexican Bar & Grill (0.6 miles)
• Subway (0.6 miles)
• Golden China Chinese Restaurant (0.7 miles)

Transportation

• Enterprise Rent-A-Car (0.3 miles)
• Amtrak (1.2 miles)
• Bridges Taxidermy (21.3 miles)

Pharmacies

• Larue's Discount Drugs (0.3 miles)
• Clint's Pharmacy (0.4 miles)
• Guys Pharmacy of Brookhaven (0.4 miles)
• Walgreens (0.6 miles)
• Bane Drugs (0.9 miles)
• Allred's Pharmacy (19.3 miles)
• Rose's Super Discount Drugs (19.4 miles)

Parks

• Brookhaven Recreation Department (0.5 miles)
• Cooper's Ferry Park (21 miles)

Places of Worship

• Galilee AME Church (0.5 miles)
• Della Green Missionary Baptist (0.5 miles)
• Brookway Baptist Church (0.5 miles)
• Southern Baptist Convention (0.8 miles)
• Jehovah's Witnesses (0.8 miles)
• Grace Community Church (0.8 miles)
• Mt Olive Church of Christ (1 miles)

Cafes

• GB Bakery (1.2 miles)

Hospitals

• Copiah County Medical Center (19.8 miles)
• Hardy Wilson Memorial Hospital (19.8 miles)