Silver Cross Home in Brookhaven, MS

Pros

• The staff at Silver Cross is friendly, kind, and helpful, putting families at ease.
• The care is outstanding, compassionate, and professionally delivered.
• The rehab and physical therapy are excellent, with clear explanations and regular sessions.
• The facility is clean, comfortable, and welcoming, with a cheery atmosphere.
• Check-in and check-out are easy and efficient for visitors.
• The staff consistently goes above and beyond to accommodate residents and support families.
• The activities and overall care create a warm, happy environment for residents.
• The administration and directors are supportive and responsive before and after admission.
• The food is delicious and contributes to high resident satisfaction.
• Hospice and other residents are well cared for and kept comfortable by attentive staff.

Cons

• The receptionist could be more friendly and lacked personality.
• The facility had failed to return numerous phone calls, and the administration came across as cold.
• There were times when no one was available to let visitors out through the front door, suggesting a need for a visitor code.
• The resident's name was not listed on the board of residents.

Review

Silver Cross Home in Brookhaven, Mississippi is best suited for families seeking a highly attentive, caregiver-driven environment where skilled rehab and long-term nursing support come with consistently warm staffing. The reviews converge on a core truth: residents enjoy compassionate nurses and aides who connect with families, a rehab program that is clear, thorough, and effectively delivered, and a clean, cheery setting that feels welcoming to visitors. This community works especially well for short-term rehab, respite stays, or long-term care when the priority is steady hands, genuine kindness, and a reassuring routine. When a loved one benefits from daily encouragement, patient-centered attention, and a strong emphasis on rehabilitation outcomes, Silver Cross tends to deliver.

Those weighing alternatives should consider what matters most in care transitions and daily experience. If administrative responsiveness, seamless intake, and consistently upbeat front-desk hospitality are non-negotiable, or if a more modern, highly private, or decoratively homier room environment is essential, other options may be worth comparing. A few reviewers flagged administrative touchpoints as areas for improvement, including timely return calls and front-entrance warmth. For families who prize a frictionless admissions process and an always-available administrative presence, it pays to verify that level of support before committing.

The strongest positives align tightly with tangible care outcomes. The staff across the facility - nurses, aides, and therapists - are repeatedly described as kind, patient, and genuinely invested in each resident's well-being. Rehab and physical therapy are highlighted as standout components, with residents and families noting clear explanations, regular therapy, and impressive progress. The consistency of care is underscored by stories of great communication with families during transitions, and by the way the team supports loved ones during visits and during difficult moments. Cleanliness and a homey, cheery atmosphere also recur in reviews, reinforcing a sense of safety and comfort for both residents and their visitors.

On the other hand, a few persistent cons temper the otherwise strong impression. A recurring theme is that the front-of-house experience sometimes feels less warm than the rest of the care team, with at least one reviewer noting a receptionist who lacked personality and another who described administration as cold or unresponsive at times. An isolated comment about the check-in process - such as mismatches on resident boards or the need for better door access protocols - points to gaps in operational flow. While these concerns do not undermine the evident clinical strengths, they do matter for families seeking a consistently seamless, welcoming first impression and ongoing administrative reliability.

Taken together, the pros outweigh the cons for most families, especially those prioritizing care quality, staff engagement, and proven rehab outcomes. The caregiving culture at Silver Cross is not merely competent; it is relational - staff members hug, reassure, and go the extra mile to ease both resident and family members through transitions. This is also a place where respite stays, hospice-related care, and continuity of care are handled with attentiveness and a responsive team. The overall environment feels stable and hopeful, with families leaving confident in the care their loved ones receive and grateful for the sense of community the facility fosters.

For a practical decision, approach with a structured visit and concrete questions. Meet the therapy team and nurse manager to understand personalized rehab plans and expected timelines. Observe the reception area during a peak time to gauge how welcome and responsive the front desk is, and ask about admission timelines and ongoing communication practices. If memory support or highly specialized needs arise, verify what specific memory-care capabilities exist and how transitions between care levels are managed. In most scenarios, Silver Cross is a strong choice for families seeking compassionate care and robust rehabilitation in a clean, friendly setting, with the caveat that administrative touchpoints should be closely assessed to ensure they meet the family's expectations for ongoing communication and ease of transitions.

Physicians

• Brookhaven Internal Medicine (0.1 miles)
• Lea Cacie - KDMC Pediatric & Adolescent (0.1 miles)
• Moak-Massengill Clinic (0.2 miles)
• Brookhaven Surgery Clinic PA (0.2 miles)
• Brookhaven Urology PA (0.2 miles)
• Brookhaven Anesthesia & Pain Management PA (0.3 miles)
• Brookhaven OB GYN (0.3 miles)

Restaurants

• SnowHaven Snowballs (0.3 miles)
• China Buffet & Sushi Bar (0.3 miles)
• Burger King (0.5 miles)
• KFC (0.6 miles)
• El Dorado Mexican Bar & Grill (0.6 miles)
• Subway (0.6 miles)
• Golden China Chinese Restaurant (0.7 miles)

Transportation

• Enterprise Rent-A-Car (0.3 miles)
• Amtrak (1.2 miles)
• Bridges Taxidermy (21.3 miles)

Pharmacies

• Larue's Discount Drugs (0.3 miles)
• Clint's Pharmacy (0.4 miles)
• Guys Pharmacy of Brookhaven (0.4 miles)
• Walgreens (0.6 miles)
• Bane Drugs (0.9 miles)
• Allred's Pharmacy (19.3 miles)
• Rose's Super Discount Drugs (19.4 miles)

Parks

• Brookhaven Recreation Department (0.5 miles)
• Cooper's Ferry Park (21 miles)

Places of Worship

• Galilee AME Church (0.5 miles)
• Della Green Missionary Baptist (0.5 miles)
• Brookway Baptist Church (0.5 miles)
• Southern Baptist Convention (0.8 miles)
• Jehovah's Witnesses (0.8 miles)
• Grace Community Church (0.8 miles)
• Mt Olive Church of Christ (1 miles)

Cafes

• GB Bakery (1.2 miles)

Hospitals

• Copiah County Medical Center (19.8 miles)
• Hardy Wilson Memorial Hospital (19.8 miles)