2336 Lexington Avenue North Ste L, Roseville, MN 55113
For more information about senior living options: (844) 490-3973
Synergy has been supportive and adaptable to changing care needs. Synergy did a wonderful job taking care of clients, providing peace of mind to families. Synergy provides excellent care with staff who genuinely care about clients and their quality of life. Synergy has great staff who truly care about people. Synergy demonstrates a family-like commitment to clients.
The care givers were under trained, and over six months there were four different caregivers. Brian McDonald, the president, did not answer his phone or return calls about issues. The services were described as overpriced and undertrained. One reviewer says it was one of the worst places to work, with the company showing no care for employees or clients. Employees were forced to work almost a full week with a raging fever and told not to tell clients they were sick. There are no on-call caregivers, leaving families stranded when a caregiver calls out. The company guilt trips caregivers for any reason. The staff were barely trained and most were not qualified for the job. Potential clients are urged to look elsewhere for home care.A range of experiences is reflected in the long-running relationship with Roseville Synergy Home Care, spanning more than three years of involvement with a father who began with in-home support and later received assistance after moving into an assisted living facility. On the positive side, the team was consistently described as present and accommodating, able to adapt to the changing care needs that come with aging and transitions. The family emphasizes that Synergy remained a steady partner through a complicated journey, adjusting services as circumstances evolved and continuing to offer help and support as their situation grew more complex.
There is clear appreciation for a sense of ongoing support and stability in the care process. The family notes that Synergy was willing to evolve with their needs, which provided a measure of continuity and reassurance during difficult times. In particular, there is emphasis on the organization's willingness to adjust as the care level shifted - from in-home help to arrangements suitable for an assisted living setting. For families facing unpredictable changes, this flexibility is valued and highlighted as a major strength.
At the same time, several deeply concerning observations about staffing and management surface in the reviews. A recurring complaint is caregiver turnover: over a six?month period, there were four different caregivers assigned to the client. The family reports being told by Brian McDonald, the president of the company, that they could call him directly with issues, only to find that he did not answer the phone or return calls. This combination of frequent caregiver changes and unresponsive leadership contributed to a sense of instability and frustration, with some describing the services as overpriced and undertrained relative to expectations.
An equally stark perspective comes from someone who says they worked at Synergy, describing it as one of the worst workplaces they have encountered. This reviewer asserts a culture of indifference toward both employees and clients, recounting a severe incident in which they were compelled to work almost an entire week with a raging fever and were told not to disclose illness to clients who were immuno-compromised. The report includes claims that there were no on-call caregivers, that staff were pressured to stay on even when sick, and that caregivers were often not properly trained or qualified for their roles. The reviewer warns prospective clients to seek care elsewhere, underscoring a pattern of concerns about safety, training, and employee welfare.
Despite these negative notes, other reviews emphasize strong, positive experiences that suggest a different facet of Synergy. One account highlights a caregiver team that provided excellent support for a husband when the primary caregiver was away, delivering peace of mind to the family by ensuring continuity of care in the husband's absence. This perspective speaks to reliability, trust, and the comfort of knowing a loved one was in capable hands during a critical period.
Further warmth comes from a story about care for a grandmother that left a lasting impression. The writer describes Synergy not only as a great employer but also as a compassionate caregiving team for a beloved grandmother. The depth of connection is illustrated by the fact that several Synergy employees attended the grandmother's funeral, a gesture the reviewer sees as evidence that clients feel like family within the organization. The implied message is that, when relationships click in caregiving, the bonds can be profoundly meaningful and lasting.
Finally, another positive note is a succinct statement about the quality of the staff: they are described as caring deeply about people and about maintaining a good quality of life. This sentiment reinforces the idea that, beyond the logistical aspects of home care, there is a genuine commitment among many team members to treat clients with dignity, empathy, and respect. Taken together with the more critical accounts, these statements sketch a picture of a company that can deliver heartfelt, person-centered care in favorable circumstances, while also facing serious challenges related to training, staffing consistency, and management responsiveness in others.
In sum, the collective feedback presents a mixed portrait of Roseville Synergy Home Care. On the one hand, there is clear gratitude for flexible support, dependable care during family transitions, and a sense of community among some staff and clients that feels almost familial. On the other hand, there are substantial concerns about caregiver consistency, perceived gaps in training, and communication difficulties with leadership that have left some families wary. For anyone considering Synergy, the message here is to weigh the proven strengths of compassionate, relationship-based care and adaptability against the reported issues of staffing stability and management responsiveness, and to seek out a transparent plan that addresses training, scheduling, and accessible leadership.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Synergy Home Care Msp Metro in Roseville, MN is a fully-furnished assisted living community that offers a wide range of amenities and services to ensure the comfort and well-being of its residents. The community provides cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to keep residents connected to the outside world.
The community features a dining room where delicious meals are prepared and served according to special dietary restrictions. Housekeeping services are also provided to maintain a clean and tidy living environment. For those who enjoy spending time outdoors, there is a garden and outdoor space available.
Synergy Home Care Msp Metro offers 24-hour supervision to ensure the safety and security of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained caregivers. The community also coordinates with health care providers for any medical needs.
Residents can benefit from medication management and diabetes diet programs to support their overall health. A mental wellness program is available to promote emotional well-being among residents.
For transportation needs, the community offers coordination for medical appointments as well as transportation services to doctors' appointments. Nearby are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals for residents' convenience.
In addition to these amenities and services, Synergy Home Care Msp Metro encourages an active lifestyle by offering resident-run activities and scheduled daily activities for social engagement and enjoyment.
Overall, this assisted living community strives to create a comfortable home-like environment where residents can receive personalized care while maintaining their independence and enjoying a variety of amenities both within the community and nearby in the surrounding area.
Synergy Home Care Msp Metro is located at 2336 Lexington Avenue North Ste L, Roseville, MN 55113 in Ramsey County, Minnesota
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