Synergy Home Care - Roseville

Pros

• Synergy has been supportive of the family on their journey.
• Synergy was willing and able to adapt as care needs changed.
• The family will continue to rely on Synergy for help and support.
• The staff at Synergy Golden Valley provided care that helped the client's father stay in his home and meet daily needs.
• The team at Synergy was endlessly patient and flexible with hours and shift changes.
• Synergy's caregivers provided much-needed respite care and were kind, caring, and reliable.
• The staff are excellent and the service is very good.
• Synergy has made the client's life easier, with caregivers who listen and office staff who handle requests.

Cons

• The caregivers from Synergy were undertrained.
• Over six months, they had four different caregivers, showing a lack of consistency.
• Brian McDonald, the president, did not answer his phone or return calls about issues.
• The service was overpriced and undertrained.
• The workplace was described as one of the worst places to work, with claims they do not care about employees or clients.
• Workers were forced to work nearly a full week with a raging fever and were told not to tell clients they were sick.
• They have no on-call caregivers, leaving clients stranded when a caregiver calls out and guilt-tripping the caregiver.
• The staff were barely trained and almost none were qualified for the job.
• They are short-staffed, making it hard to care for loved ones.
• There is a lack of consistency with the caregivers.
• Wherever you look, you won't get what you hoped you would.

Review

Synergy Home Care in Roseville is best suited for families who want a care partner that can travel with a loved one through transitions - from staying in the home with steady assistance to shifting focus when an assisted living setting becomes appropriate. The strongest signal from the Roseville reviews is a pattern of adaptability: a team that will adjust care plans as needs evolve, and a sense of ongoing support that brings peace of mind to anxious families. When a family faces the complexity of coordinating care across settings, Synergy's ability to follow a client through those changes stands out as a practical, real-world advantage.

That practical value, however, comes with clear caveats. Some reviewers flag inconsistent staffing and uneven caregiver training, noting multiple caregivers over a short period and uneven quality from shift to shift. A portion of the feedback points to gaps in leadership responsiveness and communication, with a retired executive-level complaint about unreachable management. Those concerns are not universal, but they are weighty enough to push families to consider alternatives that promise steadier staffing, better on-call coverage, and more transparent escalation paths when problems arise.

The key pros - flexible care plans, genuine caregiver attentiveness, reliable scheduling communication, and the ability to support a loved one at home - often offset the drawbacks for families who prioritize continuity and responsiveness over pristine, unchanging staffing. Several reviews highlight caregivers who are punctual, warm, and practical - handling daily tasks, transportation, and even personal needs with a calm, patient approach. The office team is repeatedly described as accessible and proactive, notifying families of schedule changes and addressing problems promptly. For families seeking respite or a bridge to long-term care, these strengths translate into meaningful, everyday value.

To maximize success with Synergy Roseville, prospective clients should come prepared with pointed questions and clear expectations. Request a dedicated care coordinator who can coordinate between home-care and the receiving facility, ask about the agency's caregiver retention strategy, and verify the process for back-up coverage when a caregiver calls out. Families should inquire about training standards, ongoing supervision, and how shifts are assigned to minimize turnover. Documentation of care plans, response times, and escalation procedures should be reviewed up front, because several reviews emphasize the importance of timely communication and problem-solving when concerns arise.

In evaluating alternatives, the decisive questions center on staffing consistency, on-call coverage, and cost-value balance. Some families will find other providers or facility-based options offer steadier caregiver pools, more transparent pricing, or round-the-clock coverage that minimizes gaps when a staff member is unexpectedly unavailable. The Roseville experience is reinforced by positive notes about cross-location strengths (including praise for services in nearby locations), which suggests that Synergy's broader network can deliver dependable care for families who can tolerate localized variability. For those whose top priority is absolute staffing reliability and a guaranteed 24/7 on-call team, exploring competitors with a tighter back-up framework is prudent.

This area of Roseville, Minnesota offers a variety of amenities suitable for senior living. With several parks nearby, such as Central Park Playground and Como Park, residents can enjoy outdoor activities and leisurely strolls. There are also plenty of dining options including Olive Garden and McCarron's Pub and Grill for convenient meals out. Additionally, there are multiple pharmacies in close proximity for easy access to medications. For medical care, there are several physicians' offices and hospitals nearby, ensuring seniors have access to quality healthcare services. Transportation is also convenient with the Minnesota State Fair Transit Hub located just 2.5 miles away. Overall, this area provides a well-rounded combination of recreational opportunities, dining options, healthcare services, and transportation accessibility for seniors looking to settle in Roseville.

Parks

• Central Park Playground (0.4 miles)
• Owasso Park (1.5 miles)
• Acorn Park (2 miles)
• Como Park (2.3 miles)
• Snail Lake Regional Park (4 miles)
• Bear Park (4.5 miles)
• Silverwood Park (4.5 miles)

Theaters

• AMC Rosedale 14 (1.1 miles)

Restaurants

• Olive Garden (1.2 miles)
• McDonald's (2 miles)
• McCarron's Pub and Grill (2.1 miles)
• Giggles' Campfire Grill - Minnesota State Fair (2.1 miles)
• Bole' Ethiopian Cuisine (2.2 miles)
• Taco John's (2.9 miles)
• Taco Bell (3.1 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (4 miles)

Transportation

• Minnesota State Fair Transit Hub (2.5 miles)
• Union Depot (5.3 miles)

Places of Worship

• St Jerome Elementary School (3.1 miles)
• Shepherd of the Hills Lutheran Church (3.4 miles)
• North Heights Lutheran Church (4.7 miles)
• St George Greek Orthodox Church (4.8 miles)
• Cathedral of St Paul (4.8 miles)

Cafes

• Starbucks (3.2 miles)
• Groundswell (3.7 miles)
• Starbucks (4 miles)
• Roundtable Cof (4.1 miles)
• Starbucks (5 miles)

Physicians

• HealthPartners Health Center for Women Clinic St Paul (4.2 miles)
• Dermatology Consultants P.A. (4.4 miles)
• Retina Center (4.5 miles)
• Cardiovascular Systems (4.6 miles)
• Entira Family Clinics (4.9 miles)
• Minnesota Vein Center (5.1 miles)
• Northern Lights Pediatric & Adolescent Medicine (5.1 miles)

Hospitals

• Regions Hospital Burn Center (4.6 miles)
• St Joseph's Hospital-St Paul (4.9 miles)
• University of Minnesota Medical Center - East Bank Campus (5 miles)
• United Hospital Joint Relacement Center (5.1 miles)
• St John's Hospital-Maplewood (5.6 miles)