2218 Doswell Avenue, Saint Paul, MN 55108
For more information about senior living options: (844) 490-3973
Numbers keep changing and management never calls back even when a working number is available. It is described as the absolute worst kind of provider. No one can be reached by phone; the greeting is shady; callbacks never come from supervisors, reception, or case managers. They recommend selecting a different case management company if stuck with these people. A case-manager reviewer cannot imagine clients not having access to contact their case manager or office when needed. A daughter's experience shows she was stuck with this provider and unable to reach anyone after countless voicemails for over a month.This account pulls no punches from the start, labeling the provider as the absolute worst kind of service you could encounter in this field. The primary frustration centers on something as basic as a dependable phone number and a responsive team, yet those essentials seem to be in perpetual flux. Numbers keep changing, and management never calls back once you finally manage to reach a working line. The sense is that behind the curtain there's instability and a glaring lack of accountability that makes even routine communication feel like a uphill battle.
From the moment you dial in, the experience feels compromised by unclear or shady greetings. The reviewer notes that you can't understand what you're hearing, as if the greeting itself is designed to keep you at arm's length rather than to help you. The pattern described is not just irritating; it erodes trust. You're left with the distinct impression that you're interacting with people who aren't fully present, or who aren't equipped to provide real assistance when you need it most.
What follows is a striking demand for accountability: never get a live person when you call, and never get a callback from anyone who can actually help. Supervisors, receptionists, and even case managers are mentioned as unreachable or unresponsive. The frustration isn't merely about long wait times; it's about a systemic failure to provide a reliable point of contact. This is not a minor inconvenience - it's a persistent barrier to getting questions answered, updates provided, or care coordinated.
The reviewer doesn't describe this as a faceless complaint but grounds it in a professional perspective as well. They identify themselves as a case manager and make a pointed recommendation: if you're stuck with this company, request a different case management provider. The urge carries weight because it comes from someone who understands the field's standards. The message is clear: in this line of work, clients must be able to reach someone who can respond in a timely and competent manner, something this provider repeatedly fails to deliver.
There is a deeply personal dimension to the critique. The reviewer explains that their own daughter was assigned to this provider and has been unable to make contact for an extended period. After countless voicemails from both the reviewer and their daughter, relief never arrives. The sense of abandonment grows with time, turning what should be a straightforward process of support into a daily reminder of unreturned calls and unanswered concerns. The passage of time - more than a month - intensifies the sense that help is simply not on the horizon.
In the longer arc of the narrative, the impact is more than logistical frustration; it becomes a trust issue with implications for care and safety. When calls go unreturned and lines of communication remain closed, the ability to coordinate services, monitor progress, and respond to urgent needs collapses. The review is not just about a bad customer experience; it's about a pattern that threatens the well-being of clients who rely on timely, reliable support. The tone conveys a warning to others who might be considering this provider: proceed with extreme caution, and explore alternatives that offer a more dependable contact chain.
Ultimately, the piece closes with a resolute call to action: seek out a different case management company if this is your experience, and advocate for clearer, more accountable communication. It underscores the obligation that professionals in this field have to ensure accessible support for families and individuals in need. The message is unabashedly clear: when a parent and a case manager cannot reach anyone for an extended period, that provider has failed the very core purpose of its role, and it's a signal to move on to a more reliable partner who will actually pick up the phone and stay responsive.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Derman Senior Care I in Saint Paul, MN offers a comfortable and home-like environment for seniors who require assistance with daily living activities. Our community provides a range of amenities to ensure that residents have all they need for a fulfilling and enjoyable lifestyle.
Residents can relax in their fully furnished apartments, complete with cable or satellite TV and Wi-Fi/high-speed internet access. Our spacious dining room offers restaurant-style dining where delicious meals are prepared and served. Special dietary restrictions are accommodated to ensure each resident's individual needs are met.
We understand the importance of mental wellness, which is why we offer a mental wellness program designed to promote cognitive stimulation and emotional well-being among our residents. Additionally, our small library provides an opportunity for residents to engage in reading and quiet activities.
Our caring staff is available 24/7 to provide around-the-clock supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also offered to ensure residents take their medications as prescribed.
At Derman Senior Care I, we prioritize the social engagement and enjoyment of our residents. We offer resident-run activities as well as scheduled daily activities, providing opportunities for social interaction and the pursuit of personal interests.
Our convenient location ensures easy access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, transportation options, and hospitals - ensuring that residents can remain connected to the larger community.
Choose Derman Senior Care I in Saint Paul for comprehensive assisted living services that prioritize comfort, safety, and enrichment for seniors in need of care.
Derman Senior Care I is located at 2218 Doswell Avenue, Saint Paul, MN 55108 in Ramsey County, Minnesota
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