Care Plus Hha

1299 Arcade Street, Saint Paul, MN 55106

For more information about senior living options: (844) 490-3973

3 from 4 reviews
5 stars
2
4 stars
0
3 stars
0
2 stars
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1 stars
2

Assisted Living

Overall Review of Care Plus Hha

Pros

  • pro Very nice lady at the front.
  • pro The reviewer loves Care Plus staff and nurses.
  • pro The reviewer would refer Care Plus to friends and family.

Cons

  • pro The service was atrocious.
  • pro Workers left without cleaning.
  • pro A worker washed dishes with food debris and put away dirty.
  • pro A worker dumped items into cabinets like a junk drawer.
  • pro The supervisor claimed to come help but did not follow through.
  • pro Only one 3-hour session was done properly.
  • pro There was only one visit in three months.
  • pro The service distressed the disabled person, making them feel their legs were chopped off.
  • pro The intake staff was rude and disrespectful.

Review

In reviewing the experiences shared by people connected to this home care provider, a striking tension emerges between moments of warmth and the specter of consistently problematic service. One reviewer begins by noting a very positive first impression: a "very nice lady at the front" who greeted them. But that initial courtesy stands in stark contrast to the core of the reports that follow, where the day-to-day care and reliability of the service are questioned in strong terms. The message across several accounts is that, for all the polite introductions, the actual care delivered has fallen far short of expectations and, at times, crossed into alarming and unacceptable territory.

A recurring theme in the negative accounts is the apparent absence of consistent, hands-on support. One reviewer describes a pattern of workers leaving and not cleaning up after themselves, with casual disregard for basic duties. The problems aren't limited to minor lapses - there are troubling specifics: a worker allegedly asking for medications, and multiple reports of dishes being washed poorly or not at all, with food debris left on items and dishes being put away as if they were clean. In at least one instance, the reviewer says that after dishes were "washed," everything was returned to cabinets as though stored in a junk drawer, creating an impression of disorganization and potential contamination. These anecdotes point to a broader concern about cleanliness, safety, and respect for the household they are meant to support.

The concerns extend beyond sloppy work and into questions of accountability and communication. A supervisor is described as repeatedly visiting "to find out" how the reviewer wanted things done, only to imply that he would personally ensure daily help, and then failing to follow through. The reviewer notes that this promise never materialized, despite having been with the company for three months and only one 3-hour session that was performed properly. When a caseworker intervened, the supervisor reportedly remained noncommittal, and the gap between what was promised and what was delivered left the reviewer feeling abandoned. The emotional weight of the situation is palpable: for a person who identifies as disabled, the experience felt as if their mobility and dignity had been taken away, described bluntly as their legs being "chopped off" by the provider. The sense of vulnerability is underscored by mention of several vulnerable adult reports filed by the reviewer's caseworker, and a firm accusation that the company should not be in business.

The narrative then shifts to another post that captures a tense moment at the intake stage. When the reviewer called around for information about PCA (personal care assistant) choice, they encountered an intake representative who was described as very rude and disrespectful. The stark phrase, "she wouldn't get my business," conveys not just a personal grievance but a barrier that could deter other families in need of care. The encounter is framed as a failure to extend basic respect and support during a crucial decision-making process, leaving the reviewer feeling dismissed and frustrated at a moment when clear information should be accessible and helpful.

Yet, not all feedback is uniformly negative. A final account offers a contrasting, more hopeful view: "I have my mom with Care Plus. I love their staffs and nurses. I would like to refer Care Plus to friends and families." This reviewer foregrounds positive interactions with the staff and nurses, suggesting that the quality of care can be strong and reliable in some circumstances. The juxtaposition of praise with the earlier criticism highlights a broader inconsistency that may reflect variability in staffing, shifts, or individual experiences. It also underscores that, for some families, the provider can be a lifeline and a dependable source of support.

Taken together, the reviews paint a complex portrait of the provider. On one hand, there are accounts of compassionate courtesy at the front desk and meaningful, supportive relationships with certain staff members, paired with praise for the care some families receive. On the other hand, there are grave concerns about cleanliness, the reliability of assistance, accountability from supervisors, and the overall responsiveness of the agency to the needs and safety of vulnerable clients. The stark language used by some reviewers - phrases describing neglect, aggressive dissatisfaction, and even formal vulnerability reports - signals real distress and a strong push for systemic improvement.

For prospective clients or families considering this provider, the message is clear: experiences appear highly variable, and the quality of care may depend heavily on who is assigned to a case, when and where the services are delivered, and how well supervision and communication are managed. Those exploring PCA services or similar care options would do well to verify references, request detailed service plans, and confirm accountability mechanisms before committing. Ensuring transparency about staffing, scheduling, and quality control, as well as clear channels for reporting concerns, could help bridge the gap between the positive stories and the more troubling experiences described by others. In the end, there are both encouraging and troubling notes here, reminding families to weigh experiences carefully and to seek out consistent, respectful, and safely managed care for their loved ones.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Minneapolis-St Paul International (10 miles away) Minneapolis-St Paul International (10 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Care Plus Hha in Saint Paul, MN is a wonderful assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living space with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and housekeeping services to ensure a pleasant and convenient living environment.

Residents can enjoy their meals in the dining room or prepare their own meals in the kitchenette if they prefer. The community also accommodates special dietary restrictions to cater to individual needs. Additionally, residents have access to beautiful outdoor spaces such as gardens and outdoor seating areas.

Care Plus Hha provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff members also coordinate with healthcare providers to ensure that residents receive the necessary medical attention. Medication management is offered for those who require it.

Mental wellness programs are available to support the emotional well-being of residents, and there are various resident-run and scheduled daily activities for social engagement and entertainment. Transportation arrangements are made for medical appointments, ensuring that residents have easy access to necessary healthcare services.

The community is conveniently located near 2 cafes, 11 parks, 9 pharmacies, 8 physicians' offices, 20 restaurants, 1 transportation service, 4 places of worship, and 4 hospitals. This ensures that residents have access to a variety of amenities and services nearby.

Overall, Care Plus Hha in Saint Paul, MN provides a comfortable living environment with comprehensive care services and convenient amenities for seniors looking for assisted living options.

Nearby Places of Interest

Restaurants

  • Karen Thai food (1.3 miles)
  • White Castle (2.1 miles)
  • The Bulldog Lowertown (2.4 miles)
  • McCarron's Pub and Grill (2.4 miles)
  • McDonald's (2.8 miles)
  • Citizen Supper Club (2.8 miles)
  • McDonald's (2.9 miles)

Parks

  • Flicek Park (1.4 miles)
  • Harvest Park (2.8 miles)
  • Hazelwood Park (3.4 miles)
  • Casey Lake Park (3.8 miles)
  • Rotary Park (3.9 miles)
  • Acorn Park (4 miles)
  • Legacy Pines Park (4.1 miles)

Places of Worship

  • St Jerome Elementary School (1.5 miles)
  • Cathedral of St Paul (3.1 miles)
  • Transfiguration Catholic Church (4.2 miles)
  • St George Greek Orthodox Church (4.8 miles)
  • Shepherd of the Hills Lutheran Church (6.3 miles)
  • WW Studio (6.4 miles)

Hospitals

  • Regions Hospital Burn Center (2.2 miles)
  • St Joseph's Hospital-St Paul (2.7 miles)
  • United Hospital Joint Relacement Center (3.4 miles)
  • St John's Hospital-Maplewood (3.7 miles)
  • Woodwinds Health Campus-Woodbury (6 miles)

Physicians

  • HealthPartners Clinic (2.2 miles)
  • Retina Center (2.6 miles)
  • Healthpartners Clinics (2.7 miles)
  • West Side Community Health Services (3.5 miles)
  • Page Graydon T MD (3.7 miles)
  • Jacobs Carol RN (3.7 miles)
  • Northern Lights Pediatric & Adolescent Medicine (4.8 miles)

Transportation

  • Union Depot (2.5 miles)
  • Minnesota State Fair Transit Hub (5.4 miles)

Pharmacies

  • CVS Pharmacy (2.7 miles)
  • Walgreens (2.8 miles)
  • Walgreens (3.4 miles)
  • CVS Pharmacy (3.4 miles)
  • Walgreens (4 miles)
  • Walgreens (4.1 miles)
  • Walgreens (4.2 miles)

Cafes

  • Groundswell (4.7 miles)
  • Starbucks (4.8 miles)
  • Roundtable Cof (6.5 miles)

Theaters

  • AMC Rosedale 14 (5.5 miles)
  • Oakdale Cinema Oakdale, Mn (5.8 miles)

Frequently Asked Questions

Where is Care Plus Hha?

Nearby Communities

Assisted Living in Nearby Cities

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