1299 Arcade Street, Saint Paul, MN 55106
For more information about senior living options: (866) 208-4318
Overall Review of Care Plus Hha
Pros
The front desk staff is described as very nice.- The staff and nurses at Care Plus are highly regarded by the reviewer.
- The reviewer would refer Care Plus to friends and family.
Cons
The service was atrocious.- Workers left without cleaning, and some even asked for medications.
- A worker washed dishes with food on them and put them away dirty, like a junk drawer.
- The supervisor visited only to ask how things should be done and did not provide real help.
- After three months, there had been only one proper 3-hour session.
- The reviewer, who is a RN and disabled, felt as if their legs had been chopped off by the provider.
- Several vulnerable-adult reports were filed by the caseworker.
- The intake staff member was rude and disrespectful.
Review
Care Plus Hha in Saint Paul is best suited for families that prize a warm, personable front-desk experience and a nursing presence they can lean on, while staying actively involved in shaping and monitoring care. The strongest impression comes from the human touch, a friendly intake and consistent nursing staff who feel accessible and supportive. This community can feel reassuring for families seeking companionship, reassurance, and medical oversight in manageable daily tasks, provided there is active family participation and clear, structured expectations to guide the care team.
Those who should consider alternatives are families needing highly reliable daily caregiving, flawless medication management, and consistently clean, well-run housekeeping. The most acute red flags here are not merely occasional slips but documented patterns: caregivers leaving, requests for medications arising awkwardly in the caregiving process, and a sequence of sanitation lapses that degrade trust in daily operations. On the intake side, encounters with staff who are abrupt or dismissive can color the entire experience, signaling a broader issue with responsiveness and customer-focused service. For seniors with complex medical needs, fragile conditions, or strict schedules, the risk calculus tips toward exploring other options.
The evident positives, the front-desk warmth and the confidence some families have in the nursing staff, do offer meaningful emotional security and medical oversight. When care teams are present and engaged, residents can experience timely checks, practical support with daily tasks, and a sense that someone is paying attention to medical needs. However, these benefits only partially offset the core concerns if the operational engine behind the scenes proves inconsistent. Warmth without reliable execution on core tasks becomes a comfort that fades quickly when daily routines slip or accountability is lacking.
The most serious drawbacks are operational and safety-related: workers leaving and inconsistent coverage, reported requests for medications that ought to be controlled through proper channels, and sanitation lapses that should never be normalized. A supervisor’s appearance to “find out how things should be done” without sustained follow-through effectively signals a gap in ongoing management and accountability. One documented pattern, a single visit in months’ time, adds up to a caregiving rhythm that feels unreliable for anyone with ongoing needs. The presence of vulnerable-adult concerns in this context cannot be brushed aside; it demands a provider with consistent staffing, rigorous oversight, and a robust quality-control framework. An intake experience that borders on disrespectful further complicates the decision, suggesting that the entire onboarding and ongoing communication channel may not meet the expectations required for a smooth, collaborative care relationship.
From a decision-making standpoint, the path here is clear: weigh risk against the value of warmth and observed nursing competence. If the priority is steady, predictable daily care with proven adherence to cleaning, medication protocols, and timely visits, alternative providers with demonstrably steadier staffing and stronger day-to-day execution should be pursued. If, however, a family can commit to active oversight, insist on formalized care plans, and demand tight accountability with structured scheduling and rapid problem escalation, Care Plus Hha can still be a workable option. A candid trial, with a written service-level agreement, defined response times, and measurable care milestones, offers a practical way to test compatibility before committing long-term.
In the end, Care Plus Hha presents a nuanced proposition: genuine human warmth and competent nursing in a setting that can look and feel welcoming, but hampered by serious turnover, inconsistent execution, and problematic interactions that undermine trust. For seniors whose families can supervise, document expectations, and demand accountability, this may be tolerable. For others, especially those needing dependable daily routines, pristine housekeeping, and consistently seamless service, the better path lies with providers offering stronger, verifiable reliability and a higher standard of day-to-day operations. Proceed with caution, insist on concrete performance guarantees, and prepare to reassess promptly if the care plan deviates from agreed expectations.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (10 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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