601 Campus Drive Ste 10, New Brighton, MN 55112
For more information about senior living options: (844) 490-3973
The building and office were very nice and professional, with a welcoming, competent receptionist. They found Apria easy to work with and were satisfied with the equipment they received, and they would highly recommend Apria. The delivery driver was punctual and delivered the oxygen smoothly, which was great. The overall company has been great, and everyone in Rome has been a great help. They provided quick and efficient responses and delivery. Vance provided excellent assistance, and Michelle on the Travel Team helped get them back on track. The service was a life saver. Michael was funny and friendly and took his time to explain everything about the CPAP machine.
The company is absolutely awful to do business with and should be avoided. They lock customers out of their accounts and bill disputes as if owed. Their coordination with insurance is ineffective, leaving customers with unusable equipment. Their online portals, billing, and customer service are incompetent and frustrating. Their call centers are horrible, with automated runaround and long holds. They frequently bill incorrectly or send accounts to collections. They ship wrong supplies or the wrong equipment, causing ongoing problems. Their staff are unprofessional, condescending, and unhelpful. They fail to warn about insurance coverage or costs before shipments. They have long delays, missed deliveries, and poor communication. They are widely criticized; customers are advised to choose another supplier.Apria Healthcare III in New Brighton is best suited for families that urgently need CPAP or oxygen equipment and can tolerate a rocky, uneven service experience because the local office can deliver timely in-person handoffs and has staff who can be courteous and helpful on occasion. When the device is working and the delivery happens smoothly, the equipment itself can be a genuine lifesaver, and some visitors report genuine relief and practical, quick setup at the hospital or home. This is not a supplier to treat as a steady, low-friction partner; it is a provider whose positives show up in short bursts rather than as a reliable, ongoing operating rhythm.
For anyone evaluating alternatives, the core caution is clear: if predictable billing, consistent communication, and reliable, error-free shipments are non-negotiable, Apria is not the default choice. Families relying on hospice pathways, strict insurance coverage, or complex multi-provider coordination will want a vendor with a track record of stable billing and clear, proactive outreach. English-language clarity, straightforward online access, and a responsive local team are non-negotiables for many seniors; when those elements are essential, Apria's documented call-center friction and inconsistent portal experience become hard barriers. In short, consider other providers if seamless administration is a priority.
On the upside, several reviews highlight practical, on-the-ground strengths. The local office occasionally delivers quick answer-and-deliver service, and staff have been described as friendly and accommodating when things run smoothly. In hospital discharge scenarios, representatives have explained equipment clearly, and some customers found the delivery drivers reliable and timely. When the system aligns - proper paperwork, a straightforward order, and a competent local contact - the experience feels straightforward and supportive, and patients feel they have a tangible lifeline for essential equipment.
Yet the downsides overwhelm the positives for most decision-makers. The most persistent red flag is billing mishandling: incorrect charges, bills showing up after service, and in some cases collections despite disputes. The online portal and general customer-service apparatus are repeatedly called out as unhelpful or nonfunctional, with long hold times and frustrating transfers between departments. Wrong supplies arriving, delays extending into weeks or months, and inconsistent communication from call centers - often overseas - compound the frustration. For families managing ongoing needs, these recurring problems translate into real stress, late deliveries, and a sense of losing control over care logistics.
Practical decision steps emerge from this pattern. Before selecting Apria, document exactly which devices and supplies are needed, confirm what the insurer will cover, and secure written assurances about delivery timelines and billing expectations. Request a single point of contact or an assigned account manager to minimize message fatigue and miscommunication. Insist on proactive updates for every shipment, and establish a clear escalation path with timelines if problems arise. If hospice or long-term care arrangements are involved, verify contract compatibility and whether Apria is truly aligned with those programs. Finally, compare with alternatives that hold stronger reputations for reliability and consumer protections; in this market, options like other national or local equipment providers with better dispute resolution histories are worth pursuing.
The bottom line is decisive: Apria Healthcare III can fulfill urgent, essential equipment needs when the stars align, but the systemic reliability and billing consistency that many families count on are repeatedly called into question in for-credit reviews. For families that cannot tolerate ambiguous charges, delayed shipments, or unresponsive service, alternatives offer a far safer path. If the choice is to move forward with Apria, guardrails are essential - clear terms, a dedicated liaison, and written confirmations - and a parallel plan to engage a backup supplier should invoices or shipments falter. In the right circumstances, Apria can be a temporary, critical support, but for sustained senior-care logistics, the safer, more predictable option is to look elsewhere.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (11 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Apria Healthcare III in New Brighton, MN is a well-equipped assisted living community that offers a comfortable and convenient lifestyle for seniors. Our fully furnished apartments are thoughtfully designed to provide everything residents need for a comfortable stay. Each apartment comes with amenities like cable or satellite TV, Wi-Fi/high-speed internet, telephone services, and housekeeping services to ensure a hassle-free living experience.
Residents can enjoy their meals in our spacious dining room, where we offer special dietary restrictions options to cater to individual needs. Our experienced staff also assist with meal preparation and service, ensuring that residents receive nutritious and delicious meals every day.
The care services at Apria Healthcare III are designed to promote overall wellbeing and independence. Our trained caregivers provide 24-hour supervision and assistance with activities of daily living like bathing, dressing, and transfers. Medication management is also available to ensure the proper administration of medications.
We understand the importance of maintaining mental wellness, which is why we offer a mental wellness program that includes engaging activities and social opportunities for residents to stay active and connected.
For residents with specific healthcare needs, we coordinate with health care providers to ensure seamless communication and collaboration. We also offer transportation arrangements for medical appointments so that residents can easily access healthcare services.
Outside of our community, there are numerous amenities located conveniently nearby. Residents can enjoy the convenience of having two cafes, 7 parks, 13 pharmacies, 7 physicians' offices, 24 restaurants, 1 transportation hub, 3 places of worship, and 1 theater all within close proximity.
At Apria Healthcare III in New Brighton, MN, seniors can enjoy a comfortable and fulfilling lifestyle in a supportive environment surrounded by modern amenities and easy access to essential services.
Apria Healthcare III is located at 601 Campus Drive Ste 10, New Brighton, MN 55112 in Ramsey County, Minnesota
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