601 Campus Drive Ste 10, New Brighton, MN 55112
For more information about senior living options: (844) 490-3973
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The building and office are nice and professional, with a welcoming and competent receptionist. The delivery driver was punctual and helpful, and the delivery went smoothly. Everyone in Rome is a great help. The customer service was super helpful and responded quickly. Vance provided excellent assistance during the transfer from Missouri. Michelle on the Travel Team got them back on track. The company provided quick and efficient responses and delivery.
Apria is an absolutely awful company to do business with and should be avoided. They cannot resolve insurance issues and leave customers locked out of their accounts. They threaten to repossess equipment for not being used enough. Their online portals, billing information, and customer service are unreliable. Their customer service often comes from overseas call centers with an automated runaround. They frequently ship the wrong supplies and still bill the customer. The website is useless and the billing department is a total wreck. Bills are sometimes sent to collections without the customer ever receiving a bill. Delivery and scheduling are plagued by incompetence and delays.These experiences with Apria Health paint a picture of a company that can feel like a mixed bag depending on location, staff, and the moment you interact with them. Some customers describe a genuinely professional environment - well-kept buildings, friendly receptionists, and courteous staff at the front desk - yet behind that professionalism lies a thicket of problems that can frustrate even routine medical-device exchanges. Across several cities and departments, people report long waits, miscommunications, billing surprises, and inconsistent service that range from lifesaving to downright distressing.
A recurrent theme is confusion and conflict around billing and insurance. Multiple reviewers say they were told one thing by Apria or by their insurance company, only to have reality unfold differently. One person reports updating their health insurance in March 2025 and, by September 2025, being locked out of their account with a claim that money is owed for unspecified charges. Others describe shipments sent automatically without clear confirmation that insurance would cover them, followed by bills that never seemed properly explained or communicated upfront. In some cases, patients discovered they were billed for wrong supplies, or found themselves facing collections even though they never received a bill or were told a different cost would be covered. Several threads describe Apria's relationship with Humana as a source of confusion: the company may claim a coverage arrangement, while patients later learn that shipments were made or billed without proper authorization or notification. Some reviews recount a sense that patients are pushed into auto-ship programs without adequate disclosures about eligibility or coverage, which can lead to surprising out-of-pocket costs or gaps in coverage when a plan changes.
The customer-service experience often mirrors these billing tensions. A number of reviewers report call centers that feel distant, outsourced, or poorly coordinated with the real-world operations of the local branches. There are stories of automated menus, long holds, and being bounced between departments - billing, customer service, and order processing - with no one taking ownership of an issue. A few notes reference call centers located outside the country, contributing to miscommunications or delays. On the technical side, the company's online portal is described as unreliable or nonfunctional for extended periods (a claimed 48-hour website outage, for instance), and several reviewers say the online ordering process is slow, confusing, or incompetent. Some customers report being shuffled from one department to another or told to re-engage after being promised a callback that never arrives.
Equipment-related problems add another layer of stress. Reviews recount oxygen machines and CPAP devices that malfunction or require frequent replacement, sometimes every six months, with customers feeling like they're stuck in a cycle of faulty equipment and poor guidance on replacements. The frustration extends to the logistics of getting the proper parts - cannulas, hoses, cables, and travel bags - delivered when needed. There are even anecdotes about drivers who were perceived as unprofessional or ill-prepared to explain how equipment works, along with instances where the delivery of supplies did not match what the patient expected. Some patients feel misled about contracts or guarantees and reference the notion of lemon-law style expectations when devices fail repeatedly. In one case, a patient reports a lack of timely communication about a delivery that was never received, followed by conflicting instructions about where to obtain replacement parts.
Yet the picture isn't uniformly negative. Several reviews highlight genuinely positive experiences and competent staff who helped things go smoothly, especially in specific offices or teams. Some customers have praised the responsiveness of particular employees - the "Travel Team" in Minnesota, for example - and recall that after initial hiccups, diligent staff (like Vance or Michelle) got services back on track. There are mentions of quick responses, on-the-spot explanations in hospital settings, and instances where a driver or nurse coordinated a smooth delivery or setup, prompting hopeful sentiments like "life saver" or "easy to work with." A few customers report that the overall process in certain locales was straightforward, with a positive impression of the office environment, including a professional building, pleasant reception, and courteous interactions with staff who could answer questions and guide them through the setup.
Regional variation appears to be a prominent factor in these experiences. Comments about Rome, Georgia, describe a helpful local team and a generally positive impression of the people there, even as some broader company processes remain problematic. In Minnesota, some reviewers recount a more positive arc: a challenging start followed by proactive assistance from named staff, a sense of being kept on track, and timely deliveries once the right team members stepped in. This variability suggests that the customer experience with Apria Health can swing from frustrating to reassuring depending on the specific location, the personnel involved, and how well the internal systems align with a patient's insurance, order history, and medical needs.
Taken together, the collection of reviews reveals a company that, to many customers, feels like it has serious systemic issues alongside pockets of effective service. The most consistent warnings are about billing and insurance misalignment, inconsistent online tools, and variable quality in customer-support experiences. At the same time, there are stories of dependable, friendly service and prompt assistance from dedicated team members who manage to navigate the red tape, coordinate shipments, and get patients the equipment they need. For anyone engaging Apria Health, the takeaway is to brace for a mixed ride: verify insurance coverage and authorization upfront, document all interactions, be prepared for delays or changes in billing, and seek out the specific staff or office known to be reliable in your region. If possible, build a direct line of communication with a trusted local contact to help steer the process and minimize issues as you manage CPAP or oxygen equipment through Apria's system.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (11 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Apria Healthcare III in New Brighton, MN is a well-equipped assisted living community that offers a comfortable and convenient lifestyle for seniors. Our fully furnished apartments are thoughtfully designed to provide everything residents need for a comfortable stay. Each apartment comes with amenities like cable or satellite TV, Wi-Fi/high-speed internet, telephone services, and housekeeping services to ensure a hassle-free living experience.
Residents can enjoy their meals in our spacious dining room, where we offer special dietary restrictions options to cater to individual needs. Our experienced staff also assist with meal preparation and service, ensuring that residents receive nutritious and delicious meals every day.
The care services at Apria Healthcare III are designed to promote overall wellbeing and independence. Our trained caregivers provide 24-hour supervision and assistance with activities of daily living like bathing, dressing, and transfers. Medication management is also available to ensure the proper administration of medications.
We understand the importance of maintaining mental wellness, which is why we offer a mental wellness program that includes engaging activities and social opportunities for residents to stay active and connected.
For residents with specific healthcare needs, we coordinate with health care providers to ensure seamless communication and collaboration. We also offer transportation arrangements for medical appointments so that residents can easily access healthcare services.
Outside of our community, there are numerous amenities located conveniently nearby. Residents can enjoy the convenience of having two cafes, 7 parks, 13 pharmacies, 7 physicians' offices, 24 restaurants, 1 transportation hub, 3 places of worship, and 1 theater all within close proximity.
At Apria Healthcare III in New Brighton, MN, seniors can enjoy a comfortable and fulfilling lifestyle in a supportive environment surrounded by modern amenities and easy access to essential services.
Apria Healthcare III is located at 601 Campus Drive Ste 10, New Brighton, MN 55112 in Ramsey County, Minnesota
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