888 County Road D West #201, New Brighton, MN 55112
For more information about senior living options: (866) 208-4318
Overall Review of In House Home Health
Pros
They are great people with high quality customer services.- They are highly experienced and expert.
- They are caring and bring happiness to people as their passion.
- They have made their mum a happier person since they started providing services to her.
- They are a great company and are highly recommended.
Cons
They waited over a month and never heard back from anyone.- They followed up by email and left three voicemails, but received no response.
- They called multiple times, trying different extensions, yet could not reach anyone.
- They were told there was no staff available to provide the service.
- The experience was very unprofessional and frustrating.
Review
In House Home Health in New Brighton is best suited for families seeking in-home skilled care delivered with genuine warmth and professional depth, and who can tolerate a patient onboarding process. The agency appears to shine once care is underway, with caregivers described as highly experienced and capable of lifting a client’s daily life through empathetic, expert support. For families prioritizing a personal touch and meaningful, mood-affirming care delivered at home, this provider stands out as a strong option when onboarding proceeds smoothly.
Those who need immediate initiation or a consistently responsive intake experience should consider alternatives. The most troubling account centers on a prolonged referral process, with months passing without a return call or clear guidance. Repeated attempts to reach anyone yielded silence, and when finally contacted, the message was that staff availability did not exist for the requested service. That pattern signals a real risk for time-crunched families and suggests reliability concerns that could undercut overall care.
On the upside, the organization’s core strengths reside in its people and their approach to service. A reviewer praised not only the depth of experience but also a genuine passion for customer service and for bringing happiness to clients. The narrative implies caregivers who are not simply technically competent but emotionally engaged, with the capacity to meaningfully improve a client’s mood and sense of well-being once services begin. This combination, skill coupled with heartfelt care, can translate into tangible improvements in daily living and satisfaction for the right client.
Yet the negative experience lays bare a critical fault line: operational responsiveness. The intake process is described as detailed and thorough, but the payoff is a long wait and a lack of timely communication. When the team was finally reached, staff availability was reportedly nonexistent for the requested service. Those gaps, prolonged onboarding, inconsistent follow-through, and uncertain staffing, undercut the potential value of otherwise strong caregiver quality and leave families exposed to uncertain starts.
Overall, the pros and cons exist in visible tension. The caliber of caregivers and the emphasis on happiness and personal well-being offer meaningful value to those who manage to engage and receive consistent service. Conversely, onboarding bottlenecks and staffing constraints can erode trust before care ever begins, particularly for families facing urgent needs or tight timelines. For clients who can accommodate a slower start and who place a premium on expert, compassionate in-home support, this provider may deliver a deeply rewarding experience.
The practical path is clear: verify current staffing levels and realistic onboarding timelines before committing, and insist on a direct intake point of contact with a clearly stated start date. Request a concrete plan for how long the referral process will take and whether guaranteed staffing will be available during the initial period. If any doubt remains about reliability, explore other options with proven, transparent intake and dependable scheduling. In House Home Health can be an excellent match for those who value expert, person-centered care and can navigate a potentially lengthy onboarding; for time-sensitive situations or consistently reliable engagement, alternatives may offer greater peace of mind.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (11 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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