4871 19Th Street North West Ste 100, Rochester, MN 55901
For more information about senior living options: (866) 208-4318
Overall Review of Apria Healthcare II
Pros
They were impressed with the Apria staff.- They received prompt, courteous communication from everyone.
- Information was given clearly and completely.
- Jose provided easy-to-understand instructions.
- They would recommend Apria to anyone needing oxygen supplies.
- They were very helpful.
Cons
The customer service was disappointing.- It took almost a week to process the doctor’s order, and the customer had to call several times to make the connections.
- The customer could not fit the mask by phone and had to drive a 200-mile round trip for mask fitting.
- The technician fitted the mask without hooking up the machine, and there was a tremendous amount of leaking and the mask blew out.
- They would not recommend Apria Healthcare to others.
- The phone order system is a joke.
Review
Apria Healthcare II in Rochester, MN is best suited for families whose primary concern is clear, dependable communication and straightforward oxygen-supply logistics. The strongest positive thread across the experiences is the staff’s responsiveness and the clarity of information when the process goes smoothly. When orders are moving, a patient can expect courteous interaction and guidance that demystifies equipment needs, illustrated by instances where staff delivered prompt, easy-to-understand instructions (for example, Jose’s guidance on oxygen supplies). This makes Apria a good fit for households that value a human touch and precise directions from a knowledgeable representative, especially for routine restocking and setup questions.
However, the same set of reviews makes it clear that reliability and accessibility can be serious gaps. Families who require a seamless, low-friction experience should be cautious. The service context shows significant friction: it can take almost a week to process an order, multiple follow-ups may be needed, and scheduling for essential fittings can become an ordeal. For those who cannot afford delays, the risk of a protracted back-and-forth with a phone-based order system is real. In practical terms, this provider can be unacceptable for urgent needs or for households without the stamina to pursue repeated contact to move an order forward.
The core pros, polite, responsive staff and clear, actionable information, do not consistently translate into reliable operations. When functioning well, the staff’s attentiveness reduces confusion and promotes proper equipment use. Yet the main cons loom large: prolonged order processing, difficulties reaching someone by phone, and a pattern of on-site tasks not being fully completed before leaving (a mask fitting conducted without hooking up the machine and subsequent leaks). These operational missteps undermine confidence in everyday use and create unnecessary trips, which compound the burden on caregivers and patients alike.
Accessibility concerns further complicate the decision. Reports that the service is “closed” or that the phone-order system is ineffective point to a larger reliability issue: even well-intentioned staff cannot compensate for systemic gaps in scheduling and access. For families juggling medical routines, the ability to reach a provider quickly and expect a complete, on-site setup matters as much as the quality of the equipment itself. When closure or inaccessible lines interrupts critical supply chains, the risk to patient safety and comfort rises noticeably.
Practical guidance for choosing involves a clear set of expectations and a concrete evaluation plan. Prospective clients should demand a defined turnaround time for orders, a guaranteed or clearly scheduled fitting window, and a committed point of contact to avoid the run-around. Investigate how fittings are conducted, whether technicians actually connect and test the machine and hold a leak-check before ending a visit. Confirm hours of operation and contingency plans if a staff member is unavailable. Ask for a written service level agreement that specifies processing times, emergency contact options, and how issues are resolved when a fit or leak arises. It is also wise to compare with other local oxygen-supply options to ensure a reliable backup channel.
In the end, Apria Healthcare II offers genuine strengths in staff courtesy and clarity, which can make a tangible difference for households that prize good communication. Yet the weight of the cons, delay-prone processes, difficult access, and incomplete on-site service, cannot be ignored. For families with flexibility, Apria can be a viable main provider, particularly if the plan includes a proactive, individualized contact and a strict service timetable. For those whose daily routines hinge on predictable, prompt, and fully completed fittings, it is prudent to explore alternatives or to treat Apria as a backup rather than the primary option, ensuring a backup plan that minimizes risk to comfort and safety.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Rochester International (10 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Medicare Coverage for Assisted Living: An In-Depth Exploration
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide