4871 19Th Street North West Ste 100, Rochester, MN 55901
For more information about senior living options: (844) 490-3973
They were impressed with the Apria staff. They received prompt, courteous communication from everyone. Information was given clearly and completely. Jose provided easy-to-understand instructions. They would recommend Apria to anyone needing oxygen supplies. They were very helpful.
The customer service was disappointing. It took almost a week to process the doctor's order, and the customer had to call several times to make the connections. The customer could not fit the mask by phone and had to drive a 200-mile round trip for mask fitting. The technician fitted the mask without hooking up the machine, and there was a tremendous amount of leaking and the mask blew out. They would not recommend Apria Healthcare to others. The phone order system is a joke.Apria Healthcare II in Rochester, MN is best suited for families whose primary concern is clear, dependable communication and straightforward oxygen-supply logistics. The strongest positive thread across the experiences is the staff's responsiveness and the clarity of information when the process goes smoothly. When orders are moving, a patient can expect courteous interaction and guidance that demystifies equipment needs, illustrated by instances where staff delivered prompt, easy-to-understand instructions (for example, Jose's guidance on oxygen supplies). This makes Apria a good fit for households that value a human touch and precise directions from a knowledgeable representative, especially for routine restocking and setup questions.
However, the same set of reviews makes it clear that reliability and accessibility can be serious gaps. Families who require a seamless, low-friction experience should be cautious. The service context shows significant friction: it can take almost a week to process an order, multiple follow-ups may be needed, and scheduling for essential fittings can become an ordeal. For those who cannot afford delays, the risk of a protracted back-and-forth with a phone-based order system is real. In practical terms, this provider can be unacceptable for urgent needs or for households without the stamina to pursue repeated contact to move an order forward.
The core pros - polite, responsive staff and clear, actionable information - do not consistently translate into reliable operations. When functioning well, the staff's attentiveness reduces confusion and promotes proper equipment use. Yet the main cons loom large: prolonged order processing, difficulties reaching someone by phone, and a pattern of on-site tasks not being fully completed before leaving (a mask fitting conducted without hooking up the machine and subsequent leaks). These operational missteps undermine confidence in everyday use and create unnecessary trips, which compound the burden on caregivers and patients alike.
Accessibility concerns further complicate the decision. Reports that the service is "closed" or that the phone-order system is ineffective point to a larger reliability issue: even well-intentioned staff cannot compensate for systemic gaps in scheduling and access. For families juggling medical routines, the ability to reach a provider quickly and expect a complete, on-site setup matters as much as the quality of the equipment itself. When closure or inaccessible lines interrupts critical supply chains, the risk to patient safety and comfort rises noticeably.
Practical guidance for choosing involves a clear set of expectations and a concrete evaluation plan. Prospective clients should demand a defined turnaround time for orders, a guaranteed or clearly scheduled fitting window, and a committed point of contact to avoid the run-around. Investigate how fittings are conducted - whether technicians actually connect and test the machine and hold a leak-check before ending a visit. Confirm hours of operation and contingency plans if a staff member is unavailable. Ask for a written service level agreement that specifies processing times, emergency contact options, and how issues are resolved when a fit or leak arises. It is also wise to compare with other local oxygen-supply options to ensure a reliable backup channel.
In the end, Apria Healthcare II offers genuine strengths in staff courtesy and clarity, which can make a tangible difference for households that prize good communication. Yet the weight of the cons - delay-prone processes, difficult access, and incomplete on-site service - cannot be ignored. For families with flexibility, Apria can be a viable main provider, particularly if the plan includes a proactive, individualized contact and a strict service timetable. For those whose daily routines hinge on predictable, prompt, and fully completed fittings, it is prudent to explore alternatives or to treat Apria as a backup rather than the primary option, ensuring a backup plan that minimizes risk to comfort and safety.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Rochester International (10 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Apria Healthcare II in Rochester, MN is an assisted living community that offers a wide range of amenities and care services to residents. The community is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Residents can enjoy restaurant-style dining with special dietary restrictions catered to. There is also a small library for residents to enjoy.
The care services provided at Apria Healthcare II include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff is trained in medication management and there is a mental wellness program available to support residents' emotional well-being. Special dietary restrictions for diabetes are also accommodated.
Residents at Apria Healthcare II can participate in resident-run activities as well as scheduled daily activities organized by the community. The location of the community offers convenient access to various amenities nearby, including cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, Apria Healthcare II provides a comfortable and supportive environment for seniors in need of assistance with daily tasks while also offering opportunities for social engagement and enjoyment.
Apria Healthcare II is located at 4871 19Th Street North West Ste 100, Rochester, MN 55901 in Olmsted County, Minnesota
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