Heritage Manor

Pros

• The facility is staffed by a dedicated team of nursing assistants.
• The staff members are trained on the job, ensuring they have hands-on experience.
• The caregivers work together in groups, fostering a friendly and supportive atmosphere.
• The facility's immediate caregiver provided information about the patient's independence.
• The Director of Nurses was responsive and open to addressing concerns.
• There is hope for improvement in the patient's case after discussions with the Director of Nurses.

Cons

• The nursing assistants in this facility are apparently "trained" on the job and often pal around in groups instead of focusing on their work with patients.
• The witness observed a blood pressure taken with the cuff upside down, indicating incompetence or lack of attention to detail.
• Multiple cups of juice were left next to previous ones at the patient's bedside, suggesting a lack of cleanliness and organization.
• The friend in the facility always had dirty glasses and was without hearing aids or clean clothes, showing negligence in providing proper care.
• Despite being admitted after strokes and having various health conditions, it was laughable for the caregiver to claim that the patient was independent.
• The patient has lost 45 pounds in 2 years, which raises concerns about improper nutrition or monitoring of her diabetic condition.
• The need for an independent ADLs assessment suggests a lack of thorough evaluation and care from the facility.
• It is advised for individuals with concerns about their loved ones in this facility to be watchful and approach the Director with their issues.

Review

Concerns Raised About Staff Competence and Quality of Care at Local Facility

A local facility has come under scrutiny due to concerns raised by multiple reviewers about the competence and quality of care provided to residents. These reviews shed light on alleged incidents of negligence, lack of training, and disregard for patient well-being. With several individuals sharing similar experiences, it is essential to address these issues promptly to ensure the safety and comfort of all residents.

Untrained Nursing Assistants: One recurring complaint is the presence of numerous "nursing assistants" who are seemingly trained on the job. Reviewers have observed these staff members socializing in groups and engaging in idle conversations rather than dedicating their attention to patients. This lack of professionalism raises concerns about whether their training adequately prepares them for the responsibilities they undertake.

Negligent Practices: What is even more distressing is witnessing specific instances where basic medical procedures are being executed incorrectly. One reviewer reported a blood pressure measurement taken with an upside-down cuff, indicating a lack of knowledge or attention among the staff. Furthermore, there were instances where multiple cups of juice were left unattended next to patients' bedsides, signaling potential sanitation issues and safety hazards.

Questionable Independence Claims: Another concern highlighted by these reviews revolves around misinterpretations of residents' independence levels. In one instance, a resident who had been admitted after experiencing several strokes was labeled as "independent" by her caregiver, despite requiring constant assistance with daily activities. Such misunderstandings may lead to inadequate care provision and neglecting essential needs, resulting in compromised health for vulnerable residents.

The Resident's Declining Condition: Particular attention must be paid to a specific resident whose case exemplifies many of these troubling occurrences. This individual has experienced a significant decline in health over the past two years, losing 45 pounds during that time while battling diabetes and macular degeneration. Additionally, family members note concerns regarding her overall appearance, including dirty glasses, missing hearing aids, and sometimes being without clean clothes during visits.

Taking Action: Many reviewers have taken the initiative to address these issues with the facility's Director of Nurses. They rightly demand an independent assessment of the resident's Activities of Daily Living (ADLs), hoping for improvements in her case. It is essential for families and friends to remain vigilant and voice their concerns to ensure appropriate care for their loved ones.

These reviews bring to light numerous concerning incidents within a local facility, suggesting a need for improved training, accountability, and oversight. The alleged lack of professionalism displayed by some nursing assistants warrants urgent attention from the management to ensure residents receive quality care. With individuals already taking action by engaging with the Director of Nurses and advocating for their loved ones' well-being, it is vital for all parties involved to work towards resolving these issues promptly and effectively.

Physicians

• Essentia Health-Park Rapids Clinic (0.3 miles)
• Rory Farnan, MD (0.3 miles)
• Easy Hearing Clinic (0.4 miles)
• Park Rapids-Walker Eye Clinic (0.4 miles)
• Park Rapids Walker Eye Clinic - Rodney W Helm (0.5 miles)
• Essentia Health (11.2 miles)
• Essentia Health-Menahga Clinic (11.2 miles)

Hospitals

• St Joseph's Area Health Services (0.3 miles)
• Dakota Clinic (0.3 miles)
• St Joseph Area Health Services (1.3 miles)

Places of Worship

• Trinity Episcopal Church (0.4 miles)
• First Baptist Christian School (0.4 miles)
• St John's Lutheran Church (0.4 miles)
• Calvery Church (0.6 miles)
• Calvary Lutheran Church (0.6 miles)
• Evergreen Nazarene Church (0.8 miles)
• General Conference Of Seventh-Day Adventists (1.2 miles)

Restaurants

• Xtreme Action (0.4 miles)
• Healthy Hangout (0.4 miles)
• The Kitchen Cupboard (0.4 miles)
• Necce's Italiano Ristorante (0.4 miles)
• West Forty Restaurant (0.4 miles)
• Four Seas Chinese Restaurant (0.5 miles)
• The Good Life Cafe (0.5 miles)

Cafes

• Bella Caffe (0.5 miles)
• Peet's Coffee and Tea (0.5 miles)
• Caribou Coffee (0.5 miles)
• Great Northern Cafe (0.7 miles)
• Kahvila (11.3 miles)
• Wild Walleye Eatery (11.3 miles)
• Cottage House Cafe (11.4 miles)

Pharmacies

• Coborn's (0.5 miles)
• Seip Drug (0.5 miles)
• Walgreens (0.6 miles)
• Ulmer Pharmacal (0.9 miles)
• Seip Drug (11.3 miles)

Parks

• Aiton Heights Fire Tower (0.6 miles)
• Depot Park (0.6 miles)
• Red Bridge Park (0.7 miles)
• Heartland Park (0.9 miles)
• Two Inlets State Forest Park Rapids (10.9 miles)
• Smoky Hills State Forest (12.3 miles)
• Pine Grove Roadside Park (12.3 miles)

Transportation

• Park Rapids Aviation (1.3 miles)
• Park Rapids Airport (1.3 miles)
• Headwaters Irrigation (5.1 miles)