2312 Snelling Avenue, Minneapolis, MN 55404
For more information about senior living options: (844) 490-3973
Touchstone Mental Health is described as an excellent community resource for services as well as housing. The organization is noted for treating its employees well. It is a great organization with a Zen-like gym that contributes to a calming environment. It is a great place to work, being very person-centered and focused on providing quality mental health services to clients. The staff are described as warm, receptive, and helpful in listening to concerns and offering resources. It is a place where clients feel cared for and safe, with accessible caseworkers and supportive staff. It is an amazing place with a sense of serenity upon entering and is highly recommended. It offers great parking and is easy to locate. Touchstone is described as having caring, loving individuals who support the mental health community.
Touchstone reportedly stopped contacting residents after COVID and shut down disability and prescription coverage. The company reportedly refuses to help residents, complains when asked, and has units with nonworking air conditioning. The organization is criticized for poor client support and high turnover in case managers. The rating seems inflated by employees, while client feedback is negative. The company has reduced direct care staff and cut services such as New Hope, harming residents. It cuts services for stable programs with little regard for long-time residents. The Bloomington location is described as a place you don't want to visit. Residents reported being discharged after crises, with staff described as uncaring and only there for a paycheck, and the program deemed useless. Front desk staff were rude and hung up on callers. The clinic has declined in professionalism over the years. Housing is described as simple, somewhat unsafe, and in need of more care.Touchstone Mental Health has been a long-standing presence in the lives of many clients and families, carrying with it a history of deep commitment and praise, but also a growing sense of frustration and disappointment as times have changed. For more than two decades, the organization was seen by some as a cornerstone of care, a place where consumer needs were prioritized and staff were valued. Yet after the upheaval of the COVID era, a troubling disconnect emerged for a number of longtime participants: communication broke down, supports were abruptly disrupted, and many felt dismissed.
One of the most striking threads in the collective feedback is a feeling of being dropped or abandoned by the system. A person who had relied on Touchstone for more than 20 years described how, suddenly and without warning, they were left with no email, no text, no call, and no letter. They found themselves cut off from disability and prescription coverage, with repeated attempts to reach anyone at the organization resulting in no responses. The sense of being hard to reach or ignored is paired with practical difficulties that affected daily life and access to services, underscoring a troubling erosion of the reliability that long-time clients once expected.
The criticisms extend beyond communication to the way care is delivered and managed. Longtime clients report a dramatic shift in how the organization operates, particularly over the past five to ten years. There is a perception that management and administrative roles have expanded while the direct-care workforce has been trimmed. This perceived imbalance, in turn, is said to degrade the quality of care that consumers receive. Programs that had been steady and dependable, like New Hope, were described as being cut back, sometimes without clear explanation about how those changes would impact residents who had depended on them for years. The emotional impact of watching a beloved system change in this way is palpable, with some describing it as heart-wrenching.
Several reviews highlight a mixed experience with frontline interactions. On one hand, there are reports of rude behavior from front-desk staff and insufficient responsiveness, for example a call at a specific time where the person at the desk allegedly hung up mid-conversation. Those negative interactions are contrasted with many glowing testimonials about individual staff who are remembered fondly for their warmth and attentiveness. Names like Nate, Tim, Emily, Megan, Kate, and Odell come up repeatedly in messages of thanks, illustrating that there are still employees who are highly valued by clients. There is even a broader, positive sentiment that touches on the organization as a good place to work - described as person-centered, focused on quality mental health services, and supportive of employees, which in turn was believed to translate into better client care.
Beyond direct care, Touchstone is portrayed as a broader community hub. Several reviewers speak to its role as a resource for housing and services, with mentions of conference rooms used for meetings and a generally strong relationship with staff and administration. Some comments celebrate the organization as a positive, welcoming presence - an entity that offers not only services but a certain serene atmosphere, even describing a pleasant "feng shui" vibe or a Zen-like gym. For these clients, Touchstone represents more than therapy or case management; it's a community ecosystem that can foster connection and stability.
There are also deeply personal testimonials about the impact Touchstone has had on families and individuals during critical moments. One review recalls being helped in a crisis by staff who appeared warm, receptive, and resourceful, naming a staff member (Ashley) as particularly helpful. Others describe colleagues who are seen as "the best" - Danni, Theresa, Brittany, Muna, Jed, Jason - whose care and support are held up as exemplars of what Touchstone can be when it is operating at its best. The sentiment here is that, when the system works, it can still feel deeply life-affirming and effective.
Yet not all experiences share this optimism. A contrasting account from Bloomington describes a program that feels like a place you might want to avoid. The reviewer recounts a 45-day stay during which a mental health crisis and a relapse occurred, and they felt the staff lacked understanding or genuine consideration. They describe the program as largely ineffective, with staff primarily there for a paycheck, even though they valued the apartment-style housing. The reviewer also drops in comments about positive features - parking and ease of locating the building, an atmosphere of serenity upon entry, and access to a dietician and a workout coach - soliciting a sense that improvements could be made within a generally appealing space, if the care culture could be re-centered on genuine support.
Taken together, the reviews reveal a company in the midst of a paradox. For many, Touchstone remains a lifeline and a cherished resource - a place where people feel seen, supported, and valued by the right staff. For others, it has become a source of frustration, with administrative gaps, program reductions, and a perception that the core mission of truly person-centered care is at risk. The contrasts - between grateful, hopeful testimonials and pointed critiques about accessibility and culture - point to a complex organization navigating growth, change, and the enduring challenge of delivering high-quality mental health services in an evolving landscape.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Touchstone Mental Health in Minneapolis, MN is a fully furnished and well-equipped assisted living community that provides top-notch care services for individuals in need. With amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone services, residents can stay connected with their loved ones while enjoying their comfortable living quarters.
The community also offers a dining room where residents can savor delicious meals prepared according to their dietary restrictions. Additionally, housekeeping services are provided to ensure that the living spaces are clean and tidy at all times.
For those who enjoy spending time outdoors, Touchstone Mental Health offers a beautiful garden and other outdoor spaces where residents can relax and unwind. Moreover, there are resident-run activities and scheduled daily activities to keep everyone engaged and entertained.
The dedicated staff at Touchstone Mental Health provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure that residents receive the necessary medical attention. Medication management is available to help individuals stay on track with their prescribed medications.
Transportation arrangements for medical purposes and visits to doctors' appointments are conveniently provided by the community. There are also several cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, places of worship located nearby for easy access to various amenities and services.
At Touchstone Mental Health in Minneapolis, MN, residents can enjoy a comfortable assisted living environment with exceptional care services while being surrounded by convenient amenities and nearby facilities.
Touchstone Mental Health is located at 2312 Snelling Avenue, Minneapolis, MN 55404 in Hennepin County, Minnesota
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Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
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