Information last verified:
2312 Snelling Avenue, Minneapolis, MN 55404
For more information about senior living options: (844) 490-3973
They are a great place to work, being very person-centered and focused on delivering quality mental health services to clients, and they treat their employees well. They are an excellent community resource for both services and housing, with strong relationships between staff and administration. They are warm, receptive, and helpful to families and individuals seeking guidance. They are a caring and compassionate group of people who provide support to those in need. They create a serene, welcoming environment that encourages hope and recovery. They are trusted for mental health support and are recommended by clients to others seeking help.
Touchstone left the client with no email, no text, no call, and no letter, effectively dropping them and reportedly shutting down disability with prescription coverage. They repeatedly refuse to help residents and don’t have working air conditioning in units. They are not a 4.4 rating; they deserve only half a star, and they don’t help their clients; the reviewer has had eight different case managers in seven years and would avoid this company. They increased management and administrative positions while cutting direct care staff, eroding the quality of care, and cutting services in stable programs like New Hope, showing little regard for long-time residents. The front desk staff were rude and hung up on callers; this clinic was not like this four years ago. They kicked the reviewer out after a mental breakdown, allowed drugs from other residents, and most staff showed no consideration, being there for a paycheck; the program was useless. The housing is simple, somewhat unsafe, and needs more love. It is a place you wouldn’t want to visit in Bloomington.Touchstone Mental Health in Minneapolis is best suited for adults who need structured mental-health housing with ongoing case management and access to multidisciplinary services within a calm, community-minded setting. The program combines housing support with clinical touches, dietary guidance, a workout coach, and coordinated care pathways, delivered in a building that feels approachable and easy to navigate. For families seeking a single, cohesive hub where housing needs and mental-health services intertwine, Touchstone offers a practical, resource-rich option. The core appeal lies in a front-line staff culture that many residents and families describe as compassionate and responsive, and in the program’s ability to arrange supportive services without sending a person from pillar to post. That said, the fit hinges on tolerance for administration-led variability. When simplicity and consistency across all contacts are non-negotiable, this community loses some ground.
Those who should consider alternatives are those who require unwavering continuity and predictable coordination. Reviews consistently flag gaps in communication and frequent changes in case managers, eight different managers over seven years in one account illustrates a pattern that can leave residents feeling adrift. Some families report abrupt, insufficient follow-up after crises or transitions, and a perception that administrative priorities overwhelm direct care. For anyone who expects a uniformly courteous front desk experience, or who cannot tolerate intermittent responsiveness, a different provider may offer steadier daily interactions. Additionally, the program’s growth appears to have come with staffing tradeoffs: more managers and administrators, fewer direct-care personnel, and occasional service reductions, which can translate into slower, less personalized support at times. If reliability and immediacy of contact are essential, alternatives deserve careful comparison.
The strongest positives at Touchstone center on genuine warmth and available resources that make ongoing care feel manageable. Frontline staff and clinicians are frequently described as caring, attentive, and committed to residents’ well-being, not merely their sessions. The atmosphere is often cited as serene and welcoming, with remarks about the “true serenity” entering the space and the building’s calm ambiance. Practical benefits matter as well: easy parking, convenient location, and a set of integrated services that include a dietician and a fitness coach, which help address holistic needs rather than treating mental health in isolation. The organization also functions as a community resource, with access to conference rooms and partnerships that support family and caregiver engagement. In short, for someone who wants a supportive ecosystem rather than a bare-bones program, these advantages carry meaningful weight.
Yet the cons are real and not easily offset by the positives. Communication lapses and inconsistent case management undermine trust and predictability, especially for residents who rely on steady navigation through crises or transitions. The experience of being dropped or left without follow-up, whether related to disability coverage or prescription matters, highlights a vulnerability in continuity that can disrupt stability. Administrative friction, including reports of rude interactions at the front desk, adds unnecessary stress for residents and families already managing complex needs. Physical concerns, such as reports of units lacking air conditioning, affect daily comfort and can be a nontrivial quality-of-life issue, particularly for anyone with health considerations that make climate control important. Safety perceptions in simpler housing can further complicate decisions for families prioritizing a consistently secure environment.
From a decision-making standpoint, the recommendation is to use a structured, proactive visit-and-verify approach. Prospective residents should ask pointed questions about current case-manager assignments, expected cadence of contact, and who handles emergencies after hours. Inquire about the institution’s process for addressing service gaps when transitions occur, and request current examples of how staffing changes are managed to preserve continuity. Take advantage of on-site or virtual meetings with residents and their families to gauge the lived experience beyond promotional materials. Compare Touchstone’s integrated offerings with other providers that emphasize either higher staffing ratios or more strict continuity protocols. Also verify practical details: climate control in living spaces, safety features, and the level of crisis support available. Finally, align expectations with budget realities, clarify what is covered by insurance or benefits and where gaps may require supplemental arrangements.
In the end, Touchstone Mental Health stands out as a humane, resource-rich option for adults who want housing integrated with mental-health services and who can tolerate some administrative variability. It excels as a sanctuary of staff who care and as a hub of allied services that can address daily health, wellness, and housing needs in a cohesive way. For families prioritizing warmth, accessibility, and a serene environment, paired with concrete supports like dietary guidance and exercise coaching, Touchstone can be a fit worth pursuing. For those who cannot compromise on flawless continuity, unvarying responsiveness, and unequivocally steady administration, it is essential to explore alternatives or to enter with a plan that foregroundes proactive communication, explicit escalation paths, and contingency arrangements. In any case, a deliberate, multiple-visit comparison with other Minnesota options will illuminate where Touchstone best aligns with the resident’s priorities and the family’s expectations.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Touchstone Mental Health in Minneapolis, MN is a fully furnished and well-equipped assisted living community that provides top-notch care services for individuals in need. With amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone services, residents can stay connected with their loved ones while enjoying their comfortable living quarters.
The community also offers a dining room where residents can savor delicious meals prepared according to their dietary restrictions. Additionally, housekeeping services are provided to ensure that the living spaces are clean and tidy at all times.
For those who enjoy spending time outdoors, Touchstone Mental Health offers a beautiful garden and other outdoor spaces where residents can relax and unwind. Moreover, there are resident-run activities and scheduled daily activities to keep everyone engaged and entertained.
The dedicated staff at Touchstone Mental Health provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure that residents receive the necessary medical attention. Medication management is available to help individuals stay on track with their prescribed medications.
Transportation arrangements for medical purposes and visits to doctors' appointments are conveniently provided by the community. There are also several cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, places of worship located nearby for easy access to various amenities and services.
At Touchstone Mental Health in Minneapolis, MN, residents can enjoy a comfortable assisted living environment with exceptional care services while being surrounded by convenient amenities and nearby facilities.
Touchstone Mental Health is located at 2312 Snelling Avenue, Minneapolis, MN 55404 in Hennepin County, Minnesota
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