2312 Snelling Avenue, Minneapolis, MN 55404
For more information about senior living options: (844) 490-3973
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Touchstone Mental Health is an excellent community resource for both services as well as housing. Great organization and great little Zen gym. Very nice compassionate group of people. They put consumer care first and were known for valuing their employees. Amazing place with a true serenity when you first enter. Great parking and easy to locate.
They left no email, no text, no call, and no letter, effectively abandoning residents. They repeatedly refuse to help residents, then complain when asked, and do not have working air conditioning in units. They are not a 4.4 and deserve only half a star because they don't help their clients. They inflate the near five-star rating by having employees post five-star comments, while client feedback is negative. They have increased management and administrative positions while cutting direct care staff, eroding the quality of care. They cut services at stable but less glamorous programs like New Hope, showing little regard for how it impacts residents who called it home. They kicked residents out during mental health crises, and showed little consideration, treating staff as if they were there just for a paycheck. The housing is simple, somewhat unsafe, and needs more love.Touchstone Mental Health in Minneapolis is best suited for adults who want housing integrated with mental-health services and who prize a warm, person-centered culture over clinical rigidity. The community tends to attract residents who respond to approachable staff, a serene setting, and access to on-site supports such as a dietician and a fitness coach, along with flexible programming. It works best when a stable, compassionate environment is the goal and when there is confidence in leadership to keep direct care connected to daily living. The current rating sits at 4.1 from 44 reviews, with a strong majority of five-star feedback, yet a meaningful minority raise concerns about communication, staffing stability, and service continuity. It is not ideal for families seeking ironclad consistency in case management or 24/7, highly medicalized oversight; for those, alternatives may prove more reliable.
Those who should consider alternatives include individuals who have suffered from inconsistent communication or frequent changes in case managers; families who require regular, predictable updates and a guaranteed point of contact; residents who have strong needs around climate control or who require robust, around-the-clock supports. Some reviews point to growth-driven shifts in staffing and program emphasis, which can erode continuity of care. Notably, there are accounts of rude front-desk interactions and decisions about discharge that feel unsympathetic in crisis moments. Some reviewers also reference a Bloomington site with mixed outcomes, underscoring that cross-location variance exists and that on-site validation is essential before committing.
On the plus side, Touchstone shines as a community resource where staff are described as compassionate, receptive, and genuinely caring. Positive testimonials highlight solid relationships with administration and caseworkers, and residents often note access to supportive services on-site - dietician visits, a workout coach, and practical housing that makes daily life easier. The environment is described as serene and easy to navigate, with parking and location cited as strengths. For families, these traits can translate into a safer, more reassuring daily living situation where mental-health supports feel integrated rather than siloed, supporting ongoing stability for many residents.
However, several threads undermine reliability. Long-tenured clients report abrupt breaks in contact after discharge, including the loss of disability benefits and a lack of communication via email, text, or phone calls. There are patterns of high staff turnover in case management; eight different managers in seven years signals fragility in continuity. Instances of rude front-desk interactions and perceptions that some staff view work as paycheck-driven rather than care-driven undermine trust. More structurally, growth has been linked to reduced direct care, with programs being cut in favor of administrative roles, and critics worry about what is lost when "less sexy" services shrink. The Bloomington reference reinforces the caution that not all locations deliver the same experience.
Yet the major pros do offset several of these concerns when action is taken by families and the community. A resident environment that feels humane, low-stress, and supportive can be the difference-maker for sustaining recovery and daily functioning, even when administrative hiccups occur. The on-site access to nutrition, fitness, and housing coordination delivers practical stability that less integrated settings cannot match. The key is proactive oversight: insist on a named, reachable point of contact, set clear expectations for communication, request written care plans, and regularly reassess the value of the services against the cost. In short, the benefits can outsize the drawbacks for the right case with vigilant management.
Bottom line: Touchstone Mental Health is not a one-size-fits-all solution. It suits families who value a humane, community-oriented model where housing and mental-health services blend into daily life, and who can tolerate some variability in staffing and program intensity in exchange for on-site supports and a positive, compassionate culture. Those needing unwavering case-management continuity, consistent crisis-ready staffing, or ironclad administrative reliability should explore alternatives. With careful selection, clear expectations, and active involvement, Touchstone can offer meaningful stabilization and a sense of belonging to residents navigating complex mental-health needs.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Touchstone Mental Health in Minneapolis, MN is a fully furnished and well-equipped assisted living community that provides top-notch care services for individuals in need. With amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone services, residents can stay connected with their loved ones while enjoying their comfortable living quarters.
The community also offers a dining room where residents can savor delicious meals prepared according to their dietary restrictions. Additionally, housekeeping services are provided to ensure that the living spaces are clean and tidy at all times.
For those who enjoy spending time outdoors, Touchstone Mental Health offers a beautiful garden and other outdoor spaces where residents can relax and unwind. Moreover, there are resident-run activities and scheduled daily activities to keep everyone engaged and entertained.
The dedicated staff at Touchstone Mental Health provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure that residents receive the necessary medical attention. Medication management is available to help individuals stay on track with their prescribed medications.
Transportation arrangements for medical purposes and visits to doctors' appointments are conveniently provided by the community. There are also several cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, places of worship located nearby for easy access to various amenities and services.
At Touchstone Mental Health in Minneapolis, MN, residents can enjoy a comfortable assisted living environment with exceptional care services while being surrounded by convenient amenities and nearby facilities.
Touchstone Mental Health is located at 2312 Snelling Avenue, Minneapolis, MN 55404 in Hennepin County, Minnesota
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Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
