The Geneva Suites 3

Pros

• The brother at Lighted Oak has maintained a strong quality of life and has become stronger over the past two years.
• The care provided at Lighted Oak has been top-notch, leading to gratitude from family members.
• Staff at Lighted Oak have demonstrated excellent communication and a proactive, flexible approach to care.
• The physical therapy program at Lighted Oak has been crucial in keeping the brother strong and mobile despite his challenges.
• The team approach at Lighted Oak has greatly benefited the brother's well-being.
• The environment at Lighted Oak is described as light, bright, spacious, and homey, contributing to a positive atmosphere.
• All staff members at Lighted Oak are recognized as super caring towards residents.

Cons

• The Geneva Suites - Lighted Oak was not a very nice place for the father.
• The bathroom situation, being across the hall and public, bothered him a lot.
• He was given incorrect medications meant for another resident, leading to serious concerns about care.
• The owner failed to call back regarding the medication incident, indicating poor communication.
• He did not receive assistance with physical therapy as promised.
• Staff did not provide the necessary support for his memory issues or engage him in daily activities.
• He spent time alone in his room and did not participate in any dining or activities at the facility.

Review

A Tale of Two Experiences: Comparing Care at Lighted Oak and The Geneva Suites

Care facilities play a crucial role in the lives of individuals with diverse health challenges, impacting both the patients and their families. In a recent comparison of two facilities?Lighted Oak and The Geneva Suites?distinct differences emerged in the quality of care, communication, and overall environment provided to residents. These reviews illustrate the marked distinctions between two approaches to caregiving, with one facility shining brightly while the other left much to be desired.

Lighted Oak has garnered praise for its exceptional quality of care over a two-year period. A family member shared heartfelt appreciation for how well their brother has maintained his quality of life and even grown stronger while residing there. This positive transformation can largely be attributed to the comprehensive support he received, particularly through an effective physical therapy program designed to keep residents mobile despite ongoing challenges such as chronic mental illness and traumatic brain injury. The staff's proactive approach has also been highlighted; they engage in consistent communication with families, ensuring that loved ones are well-informed about their relatives? progress and needs.

In contrast, experiences at The Geneva Suites paint a starkly different picture. One reviewer discussed their father?s subpar stay at this facility, where they felt let down by both the environment and the level of care provided. With only six bedrooms available but 24-hour residential care promised, expectations were ultimately not met. A significant concern was related to personal privacy?residents had access only to a public restroom across the hall, which understandably caused discomfort for many individuals living there. Such fundamental amenities are critical for maintaining dignity in assisted living situations.

Compounding these issues were alarming lapses in medication management at The Geneva Suites. An incident involving two incorrect medications prescribed to a patient created undue stress for both the resident and their family when it went unnoticed for several days. The failure of management to respond directly regarding this serious issue further intensified feelings of frustration and neglect among family members who believed they had entrusted their loved one into capable hands. Effective communication is vital in healthcare settings; lacking it can lead families to question safety protocols and overall competence within a facility.

The lack of adequate support during physical therapy was another sore point mentioned by reviewers concerning The Geneva Suites. Families expect facilities that claim expertise in managing conditions like Alzheimer's disease to provide tailored assistance during therapeutic sessions; unfortunately, this expectation was unmet for this resident who struggled with memory issues. Instead of receiving guidance from trained professionals during physical therapy appointments?as was promised?the individual remained isolated in his room without encouragement or supervision to complete necessary exercises on non-therapy days.

Furthermore, activities that foster engagement and social interaction seemed nearly nonexistent at The Geneva Suites according to family accounts. Residents were not routinely taken out for meals or included in group interactions that could enhance their quality of life?a critical aspect often overlooked but vital for emotional health among seniors or those dealing with cognitive impairments. Isolation can exacerbate mental decline; therefore, active programming should be central to any assisted living plan aiming for holistic wellness.

Ultimately, these contrasting narratives highlight not just individual experiences but also encapsulate broader themes applicable across eldercare facilities today: trust versus disappointment, proactive versus reactive practices, fulfilling environments versus one that feels restrictive or unwelcoming. Lighted Oak sets an admirable standard through dedication and team-oriented approaches?attributes that have markedly improved residents' lives while offering reassurance to families navigating complex caregiving choices. Meanwhile, experiences at The Geneva Suites serve as an urgent reminder about due diligence when evaluating care options; assessing not just promises made but also outcomes achieved is paramount for ensuring individuals receive dignified care aligned with their unique requirements.

Transportation

• Mall of America LRT Station (1.2 miles)
• Delta Employee Bus Stop #1 (2.3 miles)
• Terminal 2-Humphrey (2.7 miles)
• TSA Checkpoint 1 (2.7 miles)
• Concourse F (3.5 miles)
• Minneapolis–Saint Paul International Airport (MSP) (3.5 miles)
• Terminal 1-Lindbergh (3.5 miles)

Restaurants

• Hazelwood Food and Drinks (1.3 miles)
• Taco Bell (2.3 miles)
• Culver's (2.3 miles)
• Yankee Tavern (2.6 miles)
• Chipotle Mexican Grill (3.2 miles)
• McDonald's (3.4 miles)
• Stone Arch (3.5 miles)

Pharmacies

• Walgreens (1.9 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)
• Hy-Vee Pharmacy (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.7 miles)

Physicians

• Fairview Clinics (2.3 miles)
• Minnesota Eye Consultants (2.5 miles)
• Sstar-Sports Specific Training & Rehab (3.5 miles)
• Southwest Dermatology Specialist (3.8 miles)
• Endocrinology Clinic of Minneapolis (4.2 miles)
• Mngi Digestive Health - Eagan Endoscopy Center & Clinic (4.6 miles)
• Southdale Pediatrics (4.7 miles)

Cafes

• Panera Bread (2.9 miles)
• Starbucks (3.3 miles)
• Starbucks (3.6 miles)
• Starbucks (3.7 miles)
• Panera Bread (4.4 miles)
• Starbucks (4.6 miles)
• Caribou Coffee (4.7 miles)

Parks

• Central Park (3.5 miles)
• Taft Park (3.7 miles)
• Bossen Field (4.5 miles)
• Centennial Lakes Park (4.5 miles)
• Minnehaha Falls Dog Park (5.2 miles)
• Hidden Falls Park (5.2 miles)
• Wabun Picnic Area (5.8 miles)

Theaters

• Emagine Eagan (3.6 miles)
• 0705 Amc Southdale 16 (5 miles)

Hospitals

• VA Medical Center (4.9 miles)
• Fairview Southdale Hospital (5.3 miles)
• Fairview Ridges Hospital (6.3 miles)