9213 Elliot Avenue South, Bloomington, MN 55420
For more information about senior living options: (844) 490-3973
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Affinity Residential Care has clearly made a strong impression on several clients and their families, earning praise for its overall commitment to person-centered, inclusive care, while also facing candid criticisms that highlight where improvements are still needed. The collective voice here shows a provider that many see as deeply caring and capable, yet not immune to growing pains that can affect families in transitional moments. What emerges is a nuanced portrait of a company striving to balance high standards with the realities of organizational change, staffing dynamics, and regulatory or safety concerns that can arise in residential care settings.
A recurring theme is the powerful impact of effective communication and relationship-building within the organization. Initially, the reviewer describes meaningful operational hiccups around coordinating a move into an apartment for their son. The process was marked by back-and-forth and delays that ultimately prevented the move from happening as planned, underscoring how gaps between departments and shifting internal structures can disrupt critical transitions for residents who are leaving a program and entering stable housing. The reviewer attributes much of this difficulty to communication gaps that may have been amplified by organizational changes, suggesting that when lines of communication are robust, the path to successful outcomes becomes much smoother.
The turning point in this account is attributed to a specific interventional moment: a meeting with Shawntrice, the Program Manager for the ICS department. After this meeting, the reviewer reports a noticeable shift toward more positive experiences, with communication improving substantially and all interactions characterized by respect, openness, and honesty. This pivot appears to have translated into concrete progress, including the successful move of the son into his first apartment with relative ease. The experience is framed not only as a logistical success but as a demonstration of how leadership within the ICS program can recalibrate service delivery and restore confidence for families navigating complex transitions.
In addition to Shawntrice's influence, the reviewer singles out Jamarques, described as a young Black man who demonstrated professionalism, respect, and rapport during the intake process. The reviewer notes that their son connected well with Jamarques, which is highlighted as an encouraging sign of person-centered care - where the client's comfort and trust with individual staff members can significantly shape the overall experience. This positive staff interaction reinforces the broader message: skilled, compassionate staff who communicate well can make a substantial difference in outcomes and perceptions of care.
Beyond these specific interactions, the reviewer offers an overarching, favorable assessment of Affinity's capabilities. They praise the organization for delivering what they consider the smoothest placement process among many providers they've worked with, and they commend the facilities for cleanliness and upkeep in the Metro area. The description emphasizes a knowledgeable and responsive team that prioritizes client needs, even acknowledging the presence of a waitlist while arguing that the wait is justifiable because the services provided are top-notch. The reviewer also highlights a strong commitment to holistic and person-centered care, noting vibrant seasonal activities, company gatherings, and opportunities for clients to invite loved ones to events, which collectively contribute to a sense of community and belonging.
Holiday-season initiatives are singled out as particularly meaningful. The reviewer describes a few months in which Affinity created a "safe family-like environment" for clients during a time that can be challenging for many residents. Specific anecdotes include a Halloween party, a catered Thanksgiving meal, a Holiday Brunch, and staff support in locating toy drives for the children of clients. These gestures underscore a broader philosophy that Affinity strives to integrate community and family engagement into the care experience, reinforcing the idea that care extends beyond medical or daily living needs to include emotional and social well-being.
Several statements in the reviews touch on the leadership and organizational vision. One reviewer extols the owner as "one of the brightest minds" in Midwest healthcare administration, signaling confidence in the strategic direction and governance of Affinity. Another voice expresses excitement about continued growth in offering holistic services to Minnesota's vulnerable populations, with a "keep saving lives" sentiment that reflects a passionate commitment to the mission. Taken together, these comments portray Affinity as a growing, mission-driven organization that inspires loyalty and optimism among staff and clients alike.
Not every account is uniformly positive, and one review introduces a grave safety concern that cannot be overlooked. At the 14th Avenue residence in Minneapolis, the reviewer describes a deeply troubling incident in which a male-presenting guest accessed the resident's door with a code and allegedly took advantage of their rights, leaving the resident emotionally devastated. The account continues with distressing concerns about how the staff handled the subsequent complaint: the reviewer indicates they were told not to speak, were promised that the violator would not return, but claim that staff later disregarded the complaint and ultimately stopped all services for the remainder of the stay. This part of the narrative emphasizes serious issues around safety, privacy, and responsiveness to resident concerns, highlighting vulnerabilities that require urgent attention, transparent investigation, and corrective action to maintain trust and safety across all properties.
Taken together, the collection of experiences suggests a strong overall impression of Affinity Residential Care as a provider that genuinely prioritizes client welfare, values respectful communication, and benefits from committed leadership and engaged staff. The breadth of praise - from clean facilities and smooth intake processes to meaningful holiday programming and a robust person-centered ethos - reflects a model that many clients and partners want to see replicated across locations. Yet the narrative also candidly acknowledges that the quality of care can vary by location and circumstance, and that internal organizational changes, as well as gaps in safety and incident response, can significantly alter the client experience.
For families and residents considering Affinity, these accounts offer a balanced lens: expect a caregiver community that is capable of delivering thoughtful, person-centered care, strong staff relationships, and a welcoming, inclusive atmosphere, especially in programs overseen by engaged leaders like Shawntrice and dedicated team members such as Jamarques. At the same time, be mindful of the importance of clear communication across departments, prompt resolution of safety concerns, and ongoing vigilance to ensure all locations uphold the same standard of safety and respect. The overarching message is one of cautious optimism - Appreciation for the positives, with a clear call to address the weaknesses so that more residents can experience the same level of care and connection described in the most favorable reviews.
Affinity Residential Care in Bloomington, MN is a premier assisted living community that specializes in providing memory care services. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
In terms of amenities, our residents can enjoy cable or satellite TV in their fully furnished living spaces. We have a beautiful dining room where delicious meals are served restaurant-style, catering to any special dietary restrictions our residents may have. Our community also boasts an outdoor space and garden, perfect for relaxation and enjoying the fresh air. For those who enjoy reading, we have a small library available. Residents can stay connected with their loved ones through telephone and Wi-Fi/high-speed internet access.
When it comes to care services, our dedicated staff provides 24-hour supervision to ensure the safety and security of our residents. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Our team also provides medication management and meal preparation based on individual needs, including specialized diets like diabetes diet. Additionally, we have a mental wellness program that focuses on promoting cognitive health. We specialize in caring for individuals with mild cognitive impairment through our specialized memory care programming.
Our community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals. This allows our residents to easily access various amenities and services within close proximity.
At Affinity Residential Care in Bloomington, MN, we strive to create a warm and comfortable environment where seniors receive personalized care tailored to their unique needs.
Affinity Residential Care is located at 9213 Elliot Avenue South, Bloomington, MN 55420 in Hennepin County, Minnesota
Affinity Residential Care offers a comprehensive suite of features designed to support residents with varying stages of dementia and Alzheimer's disease, enhancing their quality of life. Assistance with dressing and bathing ensures that residents maintain personal hygiene and dignity, while medication management promotes adherence to prescribed treatments, minimizing health complications. Meal preparation and service cater to nutritional needs, which is crucial for overall well-being. By facilitating activities of daily living, the facility empowers residents to engage in meaningful tasks, fostering independence wherever possible. The 24-hour supervision provides safety and peace of mind for both residents and families alike. Additionally, a mental wellness program addresses cognitive and emotional needs through therapeutic activities tailored for those with mild cognitive impairment. Specialized memory care programming engages residents in reminiscence therapy and cognitive exercises, supporting brain health and enriching their daily experiences while creating a nurturing environment conducive to positive outcomes.
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