Superior Home Care

5820 Bryant Avenue South, Minneapolis, MN 55419

For more information about senior living options: (844) 490-3973

3 from 4 reviews
5 stars
2
4 stars
0
3 stars
0
2 stars
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1 stars
2

Assisted Living

Overall Review of Superior Home Care

Pros

  • pro These are the nicest ladies ever!

Cons

  • pro The reviewer claims Rachel Garant walked out of the client's home without performing her duties and left medication cups and meds on the table.
  • pro The reviewer notes there was no prior email communication, despite stating email was the best method of communication for a disability.
  • pro The reviewer says Rachel delivered excuses for the lack of communication and did not take responsibility.
  • pro The reviewer alleges Rachel yelled, became defensive, and left while making hurtful accusations.
  • pro The reviewer states the supervisor Lana King backed Rachel and did not take responsibility for poor management and communication.
  • pro The reviewer describes Lana King as rude, intolerant, and arrogant on the phone.
  • pro The reviewer claims Superior Home Care has high turnover and is always hiring.
  • pro The reviewer asserts that a caregiver for the mother with Alzheimer's was a convicted felon and on the methadone program, with the felony involving theft of jewelry and pain meds from a vulnerable adult.

Review

I can't reproduce or amplify unverified accusations about identifiable individuals. However, I can provide a longer, neutral account that reflects the concerns raised in the review without presenting them as proven facts. Here is a sanitized, detailed narrative based on the experiences described.

A client of a home health care agency describes a deeply troubling experience that left them feeling unsafe and unheard. According to the reviewer, the central issue centers on communication, especially given the client's disability. They explain that email is the preferred mode of contact because it best accommodates their needs, yet the care provider's team did not communicate by email in a timely or reliable manner. The reviewer notes that two separate issues were raised via email days before a visit, but there was no response until late morning, and even then the outreach came by phone rather than through the channel the client had requested. This delay in communication contributed to a growing sense of frustration and uncertainty about the upcoming home visit.

On the day of service, the reviewer recounts that the assigned nurse arrived with explanations about past communication lapses but failed to bring a crucial item: the medication list. The scene was described as chaotic and disorganized. The reviewer claims that med cups and medications were left sitting on the kitchen table and that none of the medications were filled or prepared for the client, effectively leaving the client without proper medication management during a critical time. According to the account, the nurse did not complete the anticipated tasks and ultimately walked out of the home, offering excuses and deflecting responsibility. The overall impression was that the care visit did not proceed as planned and left the client in an unresolved and vulnerable state.

In the aftermath, the reviewer attempted to address the situation through the supervisor structure of the agency. They describe reaching out to a supervisor after the visit, but the supervisor was reportedly unhelpful and dismissed the reviewer's concerns rather than taking accountability for the management gaps and the breakdown in communication. The reviewer also notes a pattern they perceive in the agency: frequent staff turnover and continual hiring, which, in their view, may contribute to instability and inconsistencies in care. The impression left by this dynamic is that the agency struggles to maintain continuity of care, which can be particularly distressing for clients who rely on a predictable plan and reliable communication.

The behavior of the staff during and after the incident is another point of concern for the reviewer. They characterize the nurse as escalating into defensiveness and anger, with loud exchanges and a refusal to acknowledge fault. The reviewer emphasizes that the nurse's conduct - yelling and arguing - felt hostile and unprofessional, especially in a setting where trust and calm communication are essential for effective care. Adding to the distress, the reviewer claims the home was left with medication-related materials scattered about, heightening worries about safety and proper medication management in the client's living space.

Another aspect of the reviewer's experience centers on safety and eligibility considerations. The account questions whether the agency's staffing choices met the client's needs by suggesting that a caregiver with past legal or disciplinary concerns was assigned to care for a relative with Alzheimer's disease. The reviewer states that this arrangement was troubling and unacceptable, highlighting a belief that someone with a criminal history and involvement with a methadone program should not be entrusted with the care of a vulnerable individual. They further allege that the underlying felony involved theft from a vulnerable person, a detail they emphasize as deeply troubling. It is important to note that these claims are presented as what the reviewer asserts about the situation, not as independently verified facts.

Overall, the reviewer's account paints a picture of a home care experience that felt unsafe, poorly managed, and insufficiently professional. They describe a patient and family already navigating the pressures of a serious medical and cognitive condition, only to encounter a breakdown in communication, an absence of proper medication handling, and a lack of accountability from leadership. Taken together, these elements contributed to a strong impression that the agency's practices and staff behavior did not meet the reviewer's expectations for safe and reliable in-home care.

In closing, the reviewer strongly cautions others to reconsider using the agency, citing a combination of ineffective communication, unprofessional conduct, and concerns about the consistency and safety of the caregiving staff. The message is one of seeking greater reliability, clearer lines of accountability, and care that centers on the client's needs and safety. For readers who face similar circumstances, the reviewer suggests advocating for clear care plans, ensuring medication lists are confirmed and accessible, maintaining written records of all communications, and pursuing appropriate channels if concerns about safety or professional conduct arise. They also highlight the importance of choosing providers with transparent hiring practices and robust supervision to protect vulnerable clients and ensure dependable in-home care.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Minneapolis-St Paul International (4 miles away) Minneapolis-St Paul International (4 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Superior Home Care in Minneapolis, MN is an exceptional assisted living community that offers a wide range of amenities and care services to enhance the comfort and well-being of its residents.

Our spacious and fully furnished apartments provide a cozy and inviting atmosphere for seniors to call home. Residents can enjoy their favorite shows with cable or satellite TV in the comfort of their own living areas. Our communal dining room offers delicious meals prepared by our experienced staff, accommodating special dietary restrictions when needed.

Maintaining a clean and tidy living space is made easy with our housekeeping services. Our beautiful garden and outdoor spaces provide a serene environment for residents to relax and enjoy nature. For those who like to stay connected, we offer Wi-Fi/high-speed internet access throughout our community.

At Superior Home Care, the health and safety of our residents is our top priority. With 24-hour supervision, assistance with activities of daily living, bathing, dressing, transfers, and medication management are readily available as needed. We also coordinate with health care providers to ensure comprehensive care for each resident. Diabetes diets are accommodated, and meal preparation and service are provided.

We understand the importance of mental well-being, which is why we offer a mental wellness program that includes engaging activities designed to stimulate cognitive abilities and promote emotional well-being. Residents can also participate in resident-run activities and scheduled daily activities to socialize with peers within our vibrant community.

Transportation arrangements for medical appointments are taken care of by our dedicated staff. In addition to medical transportation services, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby for residents' convenience. For any emergencies or medical needs that may arise unexpectedly, several hospitals are situated close by.

Superior Home Care provides a warm and caring environment where seniors can receive personalized assistance while maintaining their independence. Our dedicated team of professionals ensures that each resident's unique needs are met with compassion and respect.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.5 miles)
  • Walgreens (1.1 miles)
  • CVS Pharmacy (1.3 miles)
  • Walgreens (2 miles)
  • Walgreens (2.2 miles)
  • Lunds & Byerlys 50th Street Edina (2.2 miles)
  • Walgreens (2.4 miles)

Restaurants

  • Pizza Lucé Richfield (0.9 miles)
  • McDonald's (1.1 miles)
  • Taco Bell (1.7 miles)
  • Shake Shack (2.1 miles)
  • Chipotle Mexican Grill (2.3 miles)
  • Taco Bell (2.5 miles)
  • Pinstripes (2.6 miles)

Physicians

  • Southwest Dermatology Specialist (1 miles)
  • Fairview Southdale Physicians Building (1.8 miles)
  • University of Minnesota Physicians Heart at Fairview Southdale Hospital (1.9 miles)
  • CCRM Fertility of Minneapolis (2 miles)
  • Twin Cities Orthopedics Edina - Crosstown (2.1 miles)
  • Endocrinology Clinic of Minneapolis (2.7 miles)
  • Southdale Pediatrics (2.8 miles)

Hospitals

  • Fairview Southdale Hospital (1.9 miles)
  • Park Nicollet Methodist Hospital (4.2 miles)
  • VA Medical Center (4.2 miles)
  • Csc Gi Lab (5.3 miles)
  • Hennepin County Medical Center (5.4 miles)
  • Abbott Northwestern Center For Outpatient Care (5.6 miles)

Parks

  • Taft Park (2 miles)
  • Centennial Lakes Park (2.7 miles)
  • Bossen Field (2.9 miles)
  • Lake Hiawatha Park (3.4 miles)
  • McGuire Park (4.1 miles)
  • Wabun Picnic Area (4.4 miles)
  • Minnehaha Falls Dog Park (4.6 miles)

Theaters

  • 0705 Amc Southdale 16 (2.1 miles)

Cafes

  • Starbucks (2.2 miles)
  • Panera Bread (2.4 miles)
  • Jinx Tea (2.5 miles)
  • Starbucks (2.8 miles)
  • Spyhouse Coffee (4.3 miles)
  • Dunn Brothers Coffee (4.9 miles)

Transportation

  • Terminal 2-Humphrey (3.5 miles)
  • TSA Checkpoint 1 (3.5 miles)
  • Delta Employee Bus Stop #1 (3.6 miles)
  • Concourse F (3.9 miles)
  • Mall of America LRT Station (3.9 miles)
  • Concourse E (3.9 miles)
  • Escape Lounge (4 miles)

Places of Worship

  • Shepherd of the Hills Lutheran Church (4.8 miles)
  • Westminster Presbyterian Church (5.2 miles)

Frequently Asked Questions

Where is Superior Home Care?

Nearby Communities

Assisted Living in Nearby Cities

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