9518 Unity Lane North, Brooklyn Park, MN 55443
For more information about senior living options: (844) 490-3973
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A family navigating the path of finding the right care for a loved one with mid-stage Alzheimer's found Urbana Place to be a consistently compelling option, especially in the early stages of their search. The family's impression began with a warm, informative outreach from Shelly, the facility's Director of Marketing. Shelly listened attentively to the family's story, offered thoughtful insights drawn from her own experience, and set a tone of compassion and clarity that helped ease the emotional weight of the decision-making process. The tour itself exceeded expectations: the apartments offered a range of appealing configurations, and the breadth of services aligned closely with what the family was seeking. When the timing was right, Urbana Place had an ideal apartment available, and Shelly's careful guidance helped make the transition smooth and stress-free. Throughout the process, Shelly's responsiveness and patient, caring communication stood out - she answered emails and phone calls promptly and addressed every question with genuine attention.
In the months since their move, the family's mom has continued to have a positive experience, and Urbana Place has continued to receive praise for its warm, welcoming environment. Staff and residents are described as friendly and supportive, helping the mom adjust to a major life transition in ways that feel respectful and empowering. The facility's atmosphere is frequently highlighted as inviting and well-maintained, with a dining experience that residents enjoy. The variety of daily activities available at Urbana Place is a standout, giving residents opportunities to stay active, connected, and engaged with others. The writer repeatedly emphasizes confidence and optimism about Urbana Place continuing to be the best fit for their mom as she settles in and moves forward, underscoring a sense of relief and hope that care will remain consistent and compassionate.
Beyond these consistently positive notes, several reviews celebrate Urbana Place for its beauty, attentive leadership, and proactive caregiving culture. "Urbana place is beautiful, the staff cares and leadership is amazing! They go above and beyond to make sure the clients are well cared for," one reviewer writes, expressing delight at seeing the smiles of residents as they enjoy the offered activities. The message is clear: the combination of a well-kept environment, strong leadership, and a staff genuinely invested in the well-being of residents creates a sense of reassurance for families who entrust Urbana Place with their loved ones. The sentiment is reinforced by repeated praise for staff who know residents by name, remember family members, and cultivate an atmosphere that feels personal and truly caring.
Not all experiences, however, are presented in uniformly glowing terms. Several accounts focus on the challenges and serious concerns observed in Urbana Place's Memory Care unit, Legacy Court, during a defined period from early 2024 to mid-2025. Families describe ongoing issues with daily care, prompting their decision to relocate their loved ones out of Memory Care. Specific criticisms include infections and infection-control practices: reports that aides did not consistently wash hands before and between cares, wore unsanitary gloves, and sometimes reused the same gloves for multiple task types. When leadership was asked to address these concerns, explanations were provided that suggested glove protocols were oriented toward staff safety rather than resident safety, which the reviewers found troubling and insufficient. Safety concerns are also cited, with residents allegedly left unsupervised during mealtimes and in common areas, and required safety checks not being completed as frequently as recommended. Toileting and brief changes were reportedly skipped, leaving residents in soiled conditions for extended periods, and concerns about oral care were described as not being adequately followed. One reviewer even claimed financial improprieties, alleging that care was billed as 100% complete while only about 30% of required tasks had actually been completed, framing this as financial fraud.
The same accounts recount a broader pattern of leadership challenges, including perceived gaslighting and evasiveness in communications. Families described interactions with several leadership figures - Urbana's Executive Director, the Director of Nursing, and Lifespark's regional and corporate leadership - as marked by ambiguity and a sense that questions were dodged rather than answered with concrete, actionable information. Allegations extended to claims of retaliation and negativity in communications from some Lifespark leadership, with suggestions that outreach and accountability measures were not consistently applied. Specific names and roles are mentioned in these stories, painting a portrait of a complicated dynamic where families felt their concerns were not adequately acknowledged or resolved. In one account, a family described a complicated relationship between Urbana and Lifespark leadership, including discussions of settlements, NDAs, and the impression that broader systemic issues at the executive level hindered meaningful improvements.
Against this more troubled backdrop, many reviewers still highlight Urbana Place as a place of relief and positive change when they moved their loved ones into the facility's assisted living environment. One reviewer who had to transition from a different facility found Urbana Place to be a welcome haven, praising the move as "easy" and the staff as "wonderful." They noted that the building is clean and well maintained, with an attentive medical/nursing team that listens to health concerns and a culinary program that is responsive to dietary preferences and provides tasty, hot meals. The overall impression from these accounts is that Urbana Place can indeed be a supportive, friendly, and engaging environment for residents in assisted living, with a dedicated team that makes an effort to know residents personally and to foster a sense of community among residents and families alike.
Taken together, the reviews present a nuanced portrait of Urbana Place. On the one hand, there is abundant testimony to the warmth of the environment, the clarity and kindness of the marketing process, the beauty of the facility, and the reliability and attentiveness of the staff in the assisted living setting. Families repeatedly express gratitude for the initial tours, the seamless admissions process, the welcoming daily life, and the kinds of programs and dining options that help residents feel at home. On the other hand, the experiences within the Memory Care unit raise serious concerns about care practices, safety protocols, infection control, and leadership accountability. These accounts suggest that while Urbana Place and its leadership - at least in the general sense - can be praised for positive, person-centered care, there are entrenched issues at the Memory Care level that can lead to distrust and, in some cases, urgent relocation decisions by families who feel their loved ones are not receiving the standard of care they deserve.
For families considering Urbana Place, the takeaway across these perspectives is that the facility has the potential to be a source of comfort, stability, and genuine companionship for loved ones, particularly in the assisted living setting. It also underscores the importance of thorough, ongoing due diligence when Memory Care is involved - asking detailed questions about staffing, care completion rates, infection-control practices, safety checks, and accountability measures, and seeking direct, transparent responses from leadership. The experiences described here highlight the value of building strong, open lines of communication with care teams, the need for consistent and verifiable care practices, and the impact those practices have on both residents and their families. For now, Urbana Place remains a place of significant promise for many families, offering a warm, engaging environment for daily living, while also serving as a cautionary tale about the critical importance of reliable care standards and leadership integrity in Memory Care.
Welcome to our assisted living community in Brooklyn Park, MN! Here, we provide a comfortable and caring environment for seniors to enjoy their golden years with peace of mind.
Our community offers a range of amenities to make daily life enjoyable and convenient. Residents can stay connected with cable or satellite TV and Wi-Fi/high-speed internet access. Our dining room provides delicious meals in a restaurant-style setting, where residents can socialize and savor their meals. The fully furnished apartments are designed for comfort and convenience, with kitchenettes for those who prefer to prepare their own snacks or beverages.
We take care of all move-in coordination so that new residents can transition smoothly into our community. Housekeeping services ensure that the living spaces are clean and tidy at all times. Outdoor spaces and a beautiful garden allow residents to enjoy nature and relax in the fresh air.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time, while special dietary restrictions including diabetes diets are accommodated.
At our community, we prioritize mental wellness by offering a comprehensive mental wellness program. Residents have the opportunity to engage in resident-run activities as well as scheduled daily activities organized by our staff.
Conveniently located near various amenities, our community is surrounded by cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have easy access to everything they need to maintain an active and fulfilling lifestyle while remaining close to medical facilities if needed.
Come discover the warmth and care of our assisted living community in Brooklyn Park, MN!
Senior Living is located at 9518 Unity Lane North, Brooklyn Park, MN 55443 in Hennepin County, Minnesota
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