4710 Central Avenue Ne, Columbia Heights, MN 55421
For more information about senior living options: (866) 208-4318
Overall Review of Pro-Health Home Care Agency
Pros
They are respectful, helpful, and friendly, and very professional; they never had an issue they couldn't resolve.- They have great and friendly staff, and the agency is highly recommended.
- They provide the best customer service.
- The staff at pro-Health care are very helpful and friendly.
- They provide the best service and are very patient-friendly.
Cons
Donna is rude and unprofessional on the phone; she only says hello and does not engage with callers.- The agency is horrible at its job and fails to meet basic expectations.
- They say one thing and do another.
- They manipulate timesheets and deny it, shifting blame onto employees.
- They fail to pay on time and drag out payments, causing frustration.
- The hiring process is a drag, requiring multiple trips for tasks that could have been completed on the first visit.
- The rest of the staff are disrespectful; only the receptionist is respectful.
- They are very unprofessional on the phone and lack knowledge in handling county assistance.
Review
Pro-Health Home Care Agency in Columbia Heights is best suited for families that value a distinctly personal, service-forward approach to home care, where front-desk courtesy and a generally approachable staff can make day-to-day coordination smoother. The best outcomes tend to emerge when the relationship with caregivers and the company’s frontline team feels warm and responsive, and when concerns are resolved promptly. The overall mix of reviews shows a real divide: many clients praise the human side of the operation, while others flag persistent administrative and reliability gaps that can complicate ongoing care.
Those considering alternatives should weigh this agency against providers that emphasize airtight scheduling, payroll integrity, and consistent professional standards across the organization. If the top priorities include predictable caregiver availability, flawless timekeeping, and a streamlined intake or hiring process, this agency may not be the optimal fit. Families dealing with county assistance or complex eligibility matters may also prefer an agency with a more consistently demonstrated track record in navigating those processes. In short, this option is best for families who can tolerate some administrative variability while valuing approachable, person-centered care.
The strongest positives here lie in the human side of the operation. Reviewers repeatedly describe staff as respectful, helpful, and friendly, with several accounts of excellent customer service and patient-friendly care. The receptionist is frequently singled out as a bright spot, signaling that basic courtesy and a welcoming first contact can set a constructive tone for the relationship. When operations run smoothly, the agency can deliver a compassionate, responsive experience that makes daily tasks easier for families, and the assortment of positive testimonials suggests a genuine capacity to deliver quality care within its best moments.
However, significant cons recur across multiple accounts. A pattern of unprofessional phone interactions and gaps in how county assistance is handled signals a disconnect between frontline charm and back-office competence. Timekeeping and payroll issues appear repeatedly, including alleged changes to timesheets and delayed payments, which can erode trust and create stress for caregivers and families alike. The hiring process is described as cumbersome, with repeated trips or delays that extend the onboarding period and complicate transitions. Taken together, these issues point to a core risk: administrative unreliability that can undermine even well-intentioned caregiving when not actively managed.
The key question is whether the agency’s positive, personal approach can offset these administrative risk factors. For families that can establish clear lines of communication, insist on a dedicated point of contact, and document every agreement in writing, the warmth and responsiveness of the frontline team can be a meaningful counterweight to occasional gaps. In practical terms, this means requesting a single care coordinator, obtaining written care plans, and demanding explicit timelines for payroll and scheduling with escalation steps if commitments slip. When families build a tight, written framework around expectations, the pleasant, patient-friendly care can shine through the rougher edges of administrative friction.
Bottom-line guidance: this agency is a viable match for households that prioritize human connection and proactive problem-solving, and are prepared to actively monitor and manage administrative processes. It can deliver meaningful value in daily caregiving when communication is clear and issues are addressed promptly. For families where rock-solid reliability in scheduling, payroll integrity, and consistent organizational professionalism are non-negotiable, exploring other providers is prudent. Before deciding, interview with a focus on practicalities: secure a dedicated point of contact, review a written care plan, confirm payroll procedures and timelines, and request references from families with similar needs to verify that the agency can sustain the level of care and reliability desired over time.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (12 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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