4710 Central Avenue Ne, Columbia Heights, MN 55421
For more information about senior living options: (844) 490-3973
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They are respectful, helpful, and friendly, and very professional; they never had an issue they couldn't resolve. They have great and friendly staff, and the agency is highly recommended. They provide the best customer service. The staff at pro-Health care are very helpful and friendly. They provide the best service and are very patient-friendly.
Donna is rude and unprofessional on the phone; she only says hello and does not engage with callers. The agency is horrible at its job and fails to meet basic expectations. They say one thing and do another. They manipulate timesheets and deny it, shifting blame onto employees. They fail to pay on time and drag out payments, causing frustration. The hiring process is a drag, requiring multiple trips for tasks that could have been completed on the first visit. The rest of the staff are disrespectful; only the receptionist is respectful. They are very unprofessional on the phone and lack knowledge in handling county assistance.Pro-Health Home Care Agency in Columbia Heights is best suited for families that value a distinctly personal, service-forward approach to home care, where front-desk courtesy and a generally approachable staff can make day-to-day coordination smoother. The best outcomes tend to emerge when the relationship with caregivers and the company's frontline team feels warm and responsive, and when concerns are resolved promptly. The overall mix of reviews shows a real divide: many clients praise the human side of the operation, while others flag persistent administrative and reliability gaps that can complicate ongoing care.
Those considering alternatives should weigh this agency against providers that emphasize airtight scheduling, payroll integrity, and consistent professional standards across the organization. If the top priorities include predictable caregiver availability, flawless timekeeping, and a streamlined intake or hiring process, this agency may not be the optimal fit. Families dealing with county assistance or complex eligibility matters may also prefer an agency with a more consistently demonstrated track record in navigating those processes. In short, this option is best for families who can tolerate some administrative variability while valuing approachable, person-centered care.
The strongest positives here lie in the human side of the operation. Reviewers repeatedly describe staff as respectful, helpful, and friendly, with several accounts of excellent customer service and patient-friendly care. The receptionist is frequently singled out as a bright spot, signaling that basic courtesy and a welcoming first contact can set a constructive tone for the relationship. When operations run smoothly, the agency can deliver a compassionate, responsive experience that makes daily tasks easier for families, and the assortment of positive testimonials suggests a genuine capacity to deliver quality care within its best moments.
However, significant cons recur across multiple accounts. A pattern of unprofessional phone interactions and gaps in how county assistance is handled signals a disconnect between frontline charm and back-office competence. Timekeeping and payroll issues appear repeatedly, including alleged changes to timesheets and delayed payments, which can erode trust and create stress for caregivers and families alike. The hiring process is described as cumbersome, with repeated trips or delays that extend the onboarding period and complicate transitions. Taken together, these issues point to a core risk: administrative unreliability that can undermine even well-intentioned caregiving when not actively managed.
The key question is whether the agency's positive, personal approach can offset these administrative risk factors. For families that can establish clear lines of communication, insist on a dedicated point of contact, and document every agreement in writing, the warmth and responsiveness of the frontline team can be a meaningful counterweight to occasional gaps. In practical terms, this means requesting a single care coordinator, obtaining written care plans, and demanding explicit timelines for payroll and scheduling with escalation steps if commitments slip. When families build a tight, written framework around expectations, the pleasant, patient-friendly care can shine through the rougher edges of administrative friction.
Bottom-line guidance: this agency is a viable match for households that prioritize human connection and proactive problem-solving, and are prepared to actively monitor and manage administrative processes. It can deliver meaningful value in daily caregiving when communication is clear and issues are addressed promptly. For families where rock-solid reliability in scheduling, payroll integrity, and consistent organizational professionalism are non-negotiable, exploring other providers is prudent. Before deciding, interview with a focus on practicalities: secure a dedicated point of contact, review a written care plan, confirm payroll procedures and timelines, and request references from families with similar needs to verify that the agency can sustain the level of care and reliability desired over time.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (12 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pro-Health Home Care Agency in Columbia Heights, MN is an exceptional assisted living community that offers a wide range of amenities and care services to meet the needs of seniors. Situated in a peaceful neighborhood, our community ensures a comfortable and convenient living environment for residents.
Our fully furnished apartments are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to keep residents connected and entertained. Each apartment also includes a kitchenette where residents can prepare light meals or snacks as desired.
We prioritize the overall well-being of our residents by offering various care services. Our professional staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure seamless medical care for our residents.
At Pro-Health Home Care Agency, we recognize the importance of proper nutrition in maintaining good health. Our experienced culinary team prepares delicious meals while accommodating special dietary restrictions such as diabetes diets and other unique needs. Dining takes place in our elegant dining room.
To promote mental wellness and social interaction among residents, we organize resident-run activities and scheduled daily activities. These engaging programs encourage residents to stay active, make new friends, and find joy in every day.
Additionally, our community boasts a beautiful garden and outdoor space where residents can relax or engage in outdoor activities at their own pace. For added convenience, we offer housekeeping services to maintain a clean and tidy living environment for all residents.
Residents at Pro-Health Home Care Agency benefit from our prime location near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This allows easy access to local amenities and medical facilities whenever needed.
If you're seeking an assisted living community that prioritizes excellent care services, comfortable accommodations, delicious meals with dietary restrictions in mind, engaging activities,and convenient access to nearby amenities - look no further than Pro-Health Home Care Agency in Columbia Heights, MN.
Pro-Health Home Care Agency is located at 4710 Central Avenue Ne, Columbia Heights, MN 55421 in Ramsey County, Minnesota
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