Metes & Bounds Management Corporation in Richfield, MN

Pros

• Cynthia and her crew go above and beyond to take care of the apartment and ensure everything is done right.
• They are consistently responsive, professional, and keep the property well-maintained, showing pride in their work.
• The main office staff, especially Mrs. Tracy B., are friendly, respectful, diligent, and treat residents with equality.
• Cynthia is trusted to genuinely care about doing things the right way.
• A resident describes Metes and Bounds as the best apartment community they've ever lived in, thanks to an awesome, accommodating property manager and timely work orders.
• Live on a Metes and Bounds property and love it; the community is praised as great to live in with reasonable rents and a positive management presence.

Cons

• The management company is described as not well run and uncaring toward senior residents.
• They charge more than they should for 50+ year-old buildings and neglect upkeep.
• They did the bare minimum to address mold and did not replace promised fixtures.
• They raised pet fees and make it hard to file service animal requests.
• They increased laundry fees and switched to a pay option with added fees, effectively increasing costs.
• They allegedly failed to follow Minnesota statute 504 on non-emergency entry and tenant privacy.
• They blame pest activity on tenants while ignoring foundation issues and water damage.
• They are accused of stealing money through undisclosed fees, delaying paperwork, and withholding a full security deposit.

Review

Metes & Bounds properties are best suited for renters who prize affordability and location and can tolerate uneven service and opaque processes. For seniors or families seeking predictable budgets, consistently responsive on-site management, and transparent handling of deposits and repairs, this portfolio is not the ideal fit. The pattern across properties shows a willingness to cut corners on customer care when issues escalate, which makes reliable, senior-friendly service hard to count on.

Those weighing alternatives should target operators with stable on-site leadership, clear fee structures, and a proven ability to honor tenant rights under pressure. Non-profit or locally managed communities with long-tenured staff, transparent billing, and documented maintenance response times are worth prioritizing. In the senior-living context, look for dedicated resident services, predictable move-in/move-out policies, and a track record of keeping living spaces healthier and safer.

On the upside, occasional on-site staff members earn praise for professionalism and responsiveness. Cynthia and her crew, in particular, are repeatedly cited as going above and beyond to ensure maintenance gets done correctly and promptly. Where such dedication exists, it translates into better living conditions and a sense of reliability in moments when most needed. Yet these positive notes are scattered and do not negate the broader, more persistent concerns raised about management at the corporate level.

The dominant drawbacks attach to governance and process rather than physical space alone. Tenant experiences consistently point to delayed or unclear communication, disputes over deposits and fees, and a sense that corporate policy overrides on-site discretion. Security deposits can become the source of long, frustrating disputes, with itemized accounting and refunds dragging well past legally or contractually expected timelines. Fees often feel opaque, with complaints about inconsistent rent charges across units and a systemic hesitance to provide timely paper trails.

Maintenance and safety issues also recur, from mold and pest challenges to slow or inconsistent repairs and incomplete safety improvements. Privacy concerns and personnel access without clear notice further erode trust, leaving residents anxious about who is in their space and when. Taken together, these patterns undercut any perceived value from lower rents or convenient locations. Prospective residents - especially those relying on predictable budgeting and stable care - will want strong assurances about how these problems are prevented, tracked, and resolved before moving in.

In practical terms, evaluating this portfolio should include a laser focus on the fine print and verification steps. Request direct contact information for the on-site manager with a clear tenure history, and insist on a written, itemized security-deposit policy with defined timelines and a guaranteed mechanism for refunds. Demand a transparent fee schedule, with examples of how rents and charges are calculated across similar units. Seek copies of recent pest control, mold remediation, and maintenance response records, and speak with current tenants about their experiences with the on-site team and corporate communications. Above all, require a concrete service-commitment from on-site leadership and a documented process for emergencies, moves, and lease terminations to avoid repeating painful past patterns.

This part of Richfield, Minnesota offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple dining options including fast food chains like McDonald's and Culver's, as well as sit-down restaurants like Pizza Lucé and Chick-Fil-A, residents have plenty of choices for meals. There are also several pharmacies nearby such as Walgreens and CVS Pharmacy for easy access to medications and health supplies. For medical care, there are various physician offices specializing in dermatology, cardiology, fertility treatment, orthopedics, pediatrics, and endocrinology within a short distance. Additionally, the neighborhood boasts cafes like Panera Bread and Starbucks where seniors can relax with a hot beverage. Several parks provide opportunities for outdoor recreation and relaxation such as Taft Park and Centennial Lakes Park. The area is also home to the Fairview Southdale Hospital for any healthcare needs that may arise. Overall, this part of Richfield offers a bustling yet peaceful environment with ample resources for senior living.

Restaurants

• McDonald's (0 miles)
• Pizza Lucé Richfield (0.1 miles)
• Taco Bell (1.5 miles)
• Culver's (1.6 miles)
• Taco Bell (1.6 miles)
• Chick-Fil-A (1.9 miles)
• Chipotle Mexican Grill (1.9 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.8 miles)

Physicians

• Southwest Dermatology Specialist (0.5 miles)
• Fairview Southdale Physicians Building (1.9 miles)
• University of Minnesota Physicians Heart at Fairview Southdale Hospital (2 miles)
• CCRM Fertility of Minneapolis (2 miles)
• Endocrinology Clinic of Minneapolis (2.1 miles)
• Twin Cities Orthopedics Edina - Crosstown (2.2 miles)
• Southdale Pediatrics (2.4 miles)

Cafes

• Panera Bread (1.4 miles)
• Starbucks (1.9 miles)
• Starbucks (2.3 miles)
• Jinx Tea (3.4 miles)
• Spyhouse Coffee (5.3 miles)
• Dunn Brothers Coffee (5.9 miles)

Parks

• Taft Park (1.9 miles)
• Centennial Lakes Park (2.2 miles)
• Bossen Field (3 miles)
• Lake Hiawatha Park (3.9 miles)
• McGuire Park (4.1 miles)
• Minnehaha Falls Dog Park (4.6 miles)
• Wabun Picnic Area (4.7 miles)

Theaters

• 0705 Amc Southdale 16 (1.9 miles)

Hospitals

• Fairview Southdale Hospital (1.9 miles)
• VA Medical Center (4.2 miles)
• Park Nicollet Methodist Hospital (4.9 miles)
• Abbott Northwestern Center For Outpatient Care (5.4 miles)
• Csc Gi Lab (6.2 miles)
• Hennepin County Medical Center (6.3 miles)

Transportation

• Delta Employee Bus Stop #1 (3 miles)
• Terminal 2-Humphrey (3 miles)
• TSA Checkpoint 1 (3 miles)
• Mall of America LRT Station (3.1 miles)
• Concourse F (3.6 miles)
• Concourse E (3.7 miles)
• Escape Lounge (3.7 miles)

Places of Worship

• Shepherd of the Hills Lutheran Church (5.4 miles)
• Westminster Presbyterian Church (6.2 miles)