924 Viceroy Drive Ne, Spring Lake Park, MN 55432
For more information about senior living options: (844) 490-3973
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The manager Steve is praised for doing a good job, going out of his way to help every resident, and being reliable when needed. Empowerment/Hidden Creek ranks in the top 25% of facilities, according to a service provider's experience. The homes are clean and the caregivers appear engaged with the clients. The administrative staff is very involved with day-to-day operations and is a joy to work with. The organization's standards and the care and concern for clients' needs are well demonstrated. Roger and his team are delivering much-needed assisted living services with dedicated, passionate professionals who genuinely care for residents' well-being.
The company is described as the most deplorable in client care, with a warning to keep loved ones out of the facilities. Allegations include overbilling, noncompliance, undocumented employees, and outright neglect. The standard of care is claimed to be near inhumane, with no one at the organization caring about mistreatment. The operations are described as understaffed with no training, and there are claims of unsafe medication handling and unsupervised administration. The organization is accused of improper tax filings, underpaying staff, and cheating employees and clients on housing and staffing. It is depicted as profit-driven, with many employees doing nothing, and residents reporting assault and being removed. Promised meals and activities are reportedly absent, and the facility is characterized as too cheap and understaffed.The collection of remarks about Empowerment/Hidden Creek presents a jagged landscape of experiences, ranging from genuine praise for individual leaders to grave accusations about care quality and business practices. On one end, several reviewers foreground the human element that can make a facility feel hospitable and responsive. They highlight a manager named Steve as someone who "does a good job," goes out of his way to help every resident, and is consistently there when support is needed. For these observers, Steve represents the kind of hands-on leadership that makes the daily operations feel trustworthy and attentive, even if other issues exist in the larger organization.
Yet the other side of the spectrum is stark and alarming. One reviewer brands the company as "the most deplorable ?company'" they have witnessed in terms of client care, using strong language to describe mistreatment, neglect, and systemic failures. The criticisms span a wide range: alleged overbilling and noncompliance, undocumented employees, poor food handling, insufficient supervision, and a pattern of neglect toward residents. The reviewer claims to have documented mistreatment, reported it up the chain, and ultimately resigned because reporting was met with retaliation or little to no corrective action. The message is urgent: avoid these facilities, as the harm to clients and even staff is perceived as pervasive and entrenched.
Amid these contrasts, a service-provider perspective adds another thread to the narrative. In contrast to the worst accusations, this reviewer reports a much more favorable view, placing Empowerment/Hidden Creek in the top 25% of about 400 facilities they have visited. They describe clean homes, engaged caregivers, and a hands-on administrative team that is involved in day-to-day operations. From this vantage point, the standards and the care demonstrated by the organization translate into a positive atmosphere for residents, suggesting that some locations operate with integrity and attentiveness that can be very meaningful for clients and their families.
There are also clear, concrete concerns about day-to-day operations. One account focuses on being understaffed and lacking proper training, with a troubling incident in which the reviewer felt set up in a particular house. The claim includes serious medication-handling issues: being accused of wrong medication administration, reports that medications are handed out without proper supervision, and suggestions that residents may have access to extra pills and that investigations into such issues are not pursued. These details paint a picture of potential safety risks and a failure to uphold standard medical oversight, which can erode trust quickly in a care setting.
Financial and regulatory questions appear in another set of allegations. Reviewers claim missteps in tax reporting to the federal government, poor compensation for employees, and misleading or inadequate housing and staffing arrangements for both staff and residents. Together, these points frame a broader concern: that shortfalls in governance and accountability may co-exist with precarious staffing and resource allocation, underscoring the tension between profitability and the quality of resident care.
Individual experiences also recount personal harm and a sense of abandonment. One reviewer describes being assaulted by another resident, only to be shown the door by the facility. They claim to have received insufficient meals, with only cheap food when provided, and a lack of activities that their site's own materials purportedly promised. The broader refrain in this thread is one of disillusionment with the institution's priorities, where profit seems to overshadow the welfare and engagement of the people residing there.
Against these strong criticisms, another voice within the mix offers a more optimistic note. A reviewer named Roger and his team are depicted as working hard to deliver assisted living services for people with mental illness. They describe a team of dedicated, passionate professionals who genuinely care for residents' well-being, presenting a counterpoint to the harsher assessments. This perspective preserves the possibility that compassionate, high-quality care can and does exist within the same organizational ecosystem, depending on location, leadership, and practice.
Finally, a closing line reiterates a stark assessment of the company's approach: "way too cheap, and understaffed." This sentiment echoes across several reviews, serving as a blunt reminder that underfunding and insufficient staffing can undermine even the best intentions of individual leaders and care teams. Taken together, the narratives sketch a complex portrait of Empowerment/Hidden Creek - one where exemplary leadership and engaged care can exist alongside serious claims of neglect, financial improprieties, and systemic undervaluation of resident welfare.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Empowerment Healthcare 5 in Spring Lake Park, MN is an exceptional assisted living community that provides a wide range of amenities and care services to ensure the comfort and well-being of its residents. With a focus on empowerment, this community strives to enhance the quality of life for each individual.
Residents at Empowerment Healthcare 5 can enjoy the convenience of having their dining needs taken care of in a beautifully designed dining room. The community offers fully furnished accommodations to create a cozy and welcoming atmosphere for its residents. Additionally, there is a garden and outdoor space where residents can relax and enjoy the surrounding natural beauty.
The dedicated housekeeping services ensure that residents have clean and tidy living spaces at all times. For those who require assistance with activities of daily living such as bathing, dressing, and transfers, trained staff members are available to provide support. Coordination with healthcare providers ensures that each resident's medical needs are met effectively.
Empowerment Healthcare 5 understands the importance of proper nutrition and offers diabetes diets as well as special dietary restrictions to cater to the specific needs of each resident. Experienced staff members also handle meal preparation and service to ensure delicious and nutritious meals are provided.
Medication management is another key aspect of care at Empowerment Healthcare 5, ensuring that residents receive their medications on time and in the correct dosage. Transportation arrangements for medical appointments are also available for added convenience.
Residents can participate in scheduled daily activities designed to promote engagement, socialization, and overall well-being. Nearby cafes offer additional opportunities for socializing outside the community, while nearby parks provide tranquil settings for relaxation or exercise. For any health-related concerns or emergencies, various pharmacies, physicians' offices, hospitals, theaters, places of worship, and restaurants are easily accessible in close proximity.
In summary, Empowerment Healthcare 5 provides a comfortable and supportive environment where seniors can thrive. With its comprehensive amenities and care services tailored to individual needs, residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they require.
Empowerment Healthcare 5 is located at 924 Viceroy Drive Ne, Spring Lake Park, MN 55432 in Ramsey County, Minnesota
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