924 Viceroy Drive Ne, Spring Lake Park, MN 55432
For more information about senior living options: (844) 490-3973
Steve does a good job. He goes out of his way to help every resident. He is always here when needed. The homes are clean. The caregivers appear to be engaged with the clients. The administrative staff is very involved in day-to-day operations. The team has very dedicated and passionate professionals who genuinely care for their residents' well-being. Roger and his team are working hard to deliver much-needed assisted living services for the mentally ill. Empowerment/Hidden Creek ranks in the top 25% of facilities, according to the reviewer.
The company is described as deplorable, with care described as close to inhumane. From top to bottom, no one cares about mistreatment of clients. Overbilling, noncompliance, undocumented employees, and outright neglect are alleged. The organization is understaffed and lacks proper training. Medications are handed out without supervision, with reports of extra meds. They pay poorly and cheat employees and clients on housing and staffing. They are profit-driven and untrustworthy, with residents not fed adequately and no activities as advertised (and there are reports of residents being assaulted and expelled).Empowerment Healthcare 5 in Spring Lake Park is best suited for families that need a cost-conscious option and are prepared to relentlessly oversee care. The facility can work for residents when a hands-on manager is consistently available and a reasonably clean, engaged caregiving environment is maintained. The presence of manager Steve as a responsive point of contact is a meaningful asset, and some families report a tight-knit administrative team that stays involved in day-to-day operations. When these elements align, there is enough emphasis on resident welfare to keep a lid on everyday inconveniences and create a workable living situation.
That said, there are clear reasons to consider alternatives. Several reviews raise serious concerns about care quality, staffing adequacy, and financial practices that cannot be ignored. Reports of miscare, neglect, and unsafe medication handling are not easily dismissed, and questions about payroll, housing, and documentation create a climate of distrust. For a resident with significant medical needs, complex medication regimens, or a history of safety incidents, these red flags suggest that a facility with stronger staffing guarantees, transparent governance, and verifiable compliance would be a wiser choice. A cautious buyer should treat this as a facility to scrutinize rather than a default option.
The positive threads do not fully offset the most troubling gaps. On the plus side, observers outside the immediate resident circle describe clean, well-maintained homes and caregivers who appear engaged with clients, with administrative staff that is visibly involved. A few voices also highlight a genuine commitment among certain teams to deliver essential services. However, these strengths sit alongside persistent under-staffing and inconsistent training, which directly compromises safe medication administration, timely feeding, and meaningful daily activity. The contrast between the cleaner environments and the reported lapses in basic care makes a definitive conclusion depend on rigorous, ongoing oversight.
For families weighing a decision, the practical path is to demand hard assurances before committing. Insist on transparent staffing ratios, documented medication administration policies, and a clear chain of command for safeguarding residents. Request access to training records, incident logs, and external audits, and verify that tax and housing practices are compliant. Schedule multiple visits at different times, speak with current residents and families, and observe meal quality, activity offerings, and the responsiveness of staff to urgent needs. Without these checks, the risk of repeated problems remains unacceptably high.
When touring or evaluating in-depth, prioritize concrete demonstrations of reliability: a consistent presence of a supervisor, clearly posted policies on medication handling, and observable engagement from staff across shifts. Look for evidence of regular activities, proper meals, and responsive maintenance of safety systems. Ask about how emergencies are managed, how grievances are tracked, and what remedies exist if a resident's needs rise or when a resident experiences a concerning incident. The reality is that, while some elements are solid, the overall package carries significant risk unless strong reforms and ongoing accountability are in place.
In the end, Empowerment Healthcare 5 should be approached with eyes wide open. It delivers meaningful positives in leadership accessibility and a generally clean, engaged environment, but the dominant concerns - understaffing, inadequate training, inconsistent med oversight, and negative experiences around safety and finances - limit its suitability for families needing consistent, high-stakes care. If choosing this community, secure a hard contract with explicit, enforceable standards, establish a rigorous monitoring plan, and prepare to reassess continuously. For many families, the safer path will be to explore alternatives with demonstrated, verifiable strengths in staffing, safety, and compliance.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Empowerment Healthcare 5 in Spring Lake Park, MN is an exceptional assisted living community that provides a wide range of amenities and care services to ensure the comfort and well-being of its residents. With a focus on empowerment, this community strives to enhance the quality of life for each individual.
Residents at Empowerment Healthcare 5 can enjoy the convenience of having their dining needs taken care of in a beautifully designed dining room. The community offers fully furnished accommodations to create a cozy and welcoming atmosphere for its residents. Additionally, there is a garden and outdoor space where residents can relax and enjoy the surrounding natural beauty.
The dedicated housekeeping services ensure that residents have clean and tidy living spaces at all times. For those who require assistance with activities of daily living such as bathing, dressing, and transfers, trained staff members are available to provide support. Coordination with healthcare providers ensures that each resident's medical needs are met effectively.
Empowerment Healthcare 5 understands the importance of proper nutrition and offers diabetes diets as well as special dietary restrictions to cater to the specific needs of each resident. Experienced staff members also handle meal preparation and service to ensure delicious and nutritious meals are provided.
Medication management is another key aspect of care at Empowerment Healthcare 5, ensuring that residents receive their medications on time and in the correct dosage. Transportation arrangements for medical appointments are also available for added convenience.
Residents can participate in scheduled daily activities designed to promote engagement, socialization, and overall well-being. Nearby cafes offer additional opportunities for socializing outside the community, while nearby parks provide tranquil settings for relaxation or exercise. For any health-related concerns or emergencies, various pharmacies, physicians' offices, hospitals, theaters, places of worship, and restaurants are easily accessible in close proximity.
In summary, Empowerment Healthcare 5 provides a comfortable and supportive environment where seniors can thrive. With its comprehensive amenities and care services tailored to individual needs, residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they require.
Empowerment Healthcare 5 is located at 924 Viceroy Drive Ne, Spring Lake Park, MN 55432 in Ramsey County, Minnesota
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