7691 Central Avenue Ste 102, Fridley, MN 55432
For more information about senior living options: (866) 208-4318
Overall Review of Pride N'Living Home Care
Pros
The staff was incredibly kind to the grandmother and handled everything with great care.- They took full responsibility, apologized, and promptly fixed the issues.
- It is refreshing to see such dedication and accountability.
- The service provides quality care from a great company and is highly recommended.
- Pride N' Living's PCAs knew exactly how to do the job and were reliable.
- The PCA services made the aunt feel like family, with on-time and capable care.
- The office staff are nice and approachable when explanations are needed.
Cons
Deb in the office is extremely rude.- Deb walked out after being told the paperwork was only $17.
- The company requires employees to pay for their background checks and be reimbursed with their first paycheck.
- They seem money-hungry.
- The agency almost killed the partner twice and was ridiculously incompetent.
- It took over four hours to get them ready despite having plans; readers are advised to stay away.
- The agency is disorganized and incompetent, with homemaking services arriving only twice in six months.
- Pride N' Living violated client confidentiality.
- The company does not check whether hires can cook and lacks checks or balances.
- The reviewer alleges the agency stole PCA hours and described workers as lazy, mentally ill, and dishonest.
Review
Pride N'Living Home Care is best suited for families that want a highly personal, in-home PCA relationship and are prepared to actively supervise care coordination. This agency can deliver compassionate, one-on-one attention from caregivers who take pride in their work, but only when someone is consistently overseeing scheduling, timekeeping, and service delivery. For families that do not want to micromanage or repeatedly address administrative glitches, this option carries unnecessary risk and frustration.
On the upside, the strongest recurring positives are the human qualities of the aides themselves and the responsiveness when issues arise. When a caregiver is in place, the care can feel genuine and attentive, with staff members who demonstrate kindness, patience, and a readiness to address immediate needs. In at least a couple of long-running cases, families have found a caregiver who becomes a trusted, familiar presence, reliably showing up and delivering personable, attentive assistance. That personal touch matters greatly for daily routines and companionship.
The downsides are sharp and frequent enough to demand serious consideration. Administrative friction dominates many experiences: rude office communication, inconsistent scheduling, repeated no-shows, and slow or unclear problem resolution. Billing and timekeeping have been described as opaque or inaccurate at times, with reports of late or inflated timesheets and questions about how hours are documented. Concerns extend to confidentiality and the handling of client information, which erodes trust at a core level. In short, when things go wrong, the fallout is not minor, it disrupts plans, drains resources, and can jeopardize safety.
Despite pockets of dependable, compassionate care, the cons severely temper the pros. The dedicated caregiver model can offset some shortcomings if a client has a stable team and a single point person to manage schedules, but the frequency and severity of administrative missteps make reliable continuity hard to guarantee. Where the agency exhibits accountability, apologies, corrective actions, and a willingness to fix mistakes, that reduces risk, yet such responses are inconsistent enough to make dependable, week-to-week planning challenging for families balancing medical, transportation, and personal-care needs.
Families who should consider alternatives are those seeking predictable operational reliability, strict confidentiality, and transparent, straightforward billing from day one. If the priority is to avoid frequent staffing disruptions, ensure nurse oversight, or lock in a regular, documented schedule, other providers with stronger QA processes and clearer governance may fit better. This agency can work for the right person in the right situation, one who is prepared to monitor, intervene, and advocate consistently, but for many, the risk of scheduling chaos and administrative lapses outweighs the potential for heartfelt, hands-on care.
Practical next steps include requesting a clear, written care plan with assigned caregivers, escalation pathways, and a weekly schedule; verifying how timekeeping and invoicing are handled, and asking for recent referrals with contact information. Insist on a dedicated coordinator who is reachable during business hours and who can provide timely updates when plans change. Consider initiating a short, monitored trial period to evaluate consistency, caregiver compatibility, and the agency’s responsiveness before committing long-term. In the end, Pride N'Living presents a viable option for those willing to invest in active oversight to secure the personal, compassionate care that can come with the right caregiver, while recognizing that organizational fragility can undermine otherwise strong intentions.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (16 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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