Empowerment Health Care Iyke's

Pros

• Steve does a good job and consistently goes out of his way to help every resident.
• Empowerment/Hidden Creek ranks in the top 25% of about 400 facilities.
• The homes are clean and the caregivers appear to be engaged with the clients.
• The administrative staff is highly involved in day-to-day operations and is a joy to work with, demonstrating strong standards and care for clients.
• Roger and his team are working hard to deliver assisted living services for the mentally ill, with dedicated and passionate professionals who genuinely care for residents' well-being.

Cons

• The company is described as the most deplorable in client care.
• The standard of care is near inhumane.
• From top to bottom, no one cares about mistreatment of clients.
• Overbilling, noncompliance, undocumented employees, and outright neglect are cited.
• The organization is understaffed and lacks proper training.
• Medication handling is unsafe, with meds handed out without supervision and dosage discrepancies going uninvestigated.
• They file employee tax returns incorrectly and cheat employees and clients on housing and staffing.
• The organization is profit-driven and many employees do little on the job.
• Residents can be assaulted by others, and staff reportedly throw out those who report issues.
• There are no activities and the meals provided are inadequate, contrary to what the website claims.

Review

The collection of experiences surrounding Empowerment/Hidden Creek runs the gamut from glowing commendations to fierce, scalding criticisms. On one hand, there are voices that spotlight leadership and the everyday acts of care that make a difference in residents' lives. A manager named Steve is described as going out of his way to help every resident and being consistently available when his team or the residents need him. For some families and staff, that steady presence is exactly what you want to see in a care setting, a sign that someone is paying attention to people who rely on others for support.

But the flip side of the coin is jarring and emotion-filled. One reviewer wrote in emphatic terms that Empowerment/Hidden Creek is, in their view, "the most deplorable ?company'" they have encountered when it comes to client care. They urge readers to KEEP THEIR LOVED ONES OUT OF THESE FACILITIES, painting a picture of mistreatment and systemic neglect that starts at the top and permeates to the front lines. Allegations span a broad spectrum: overbilling, non-compliance, lack of basic food handling training, undocumented employees, and outright neglect. This account emphasizes a pattern of mistreatment toward both clients and staff, claims to have reported concerns up the chain, and even says the act of reporting cost the person their job. The narrator's insistence that the place be stayed away from is blunt and emphatic: STAY CLEAR OF THIS PLACE.

There are, in contrast, experiences from a field-based service provider who works with Empowerment/Hidden Creek and paints a very different picture. This voice places Empowerment/Hidden Creek in the top quarter of facilities they have visited - about 25% of around 400 facilities - praising the atmosphere in the homes, the cleanliness, and the engagement level of caregivers with clients. The administrative staff are described as deeply involved in day-to-day operations, with standards and a clear care ethos reflected in their practice. For this reviewer, the experience is consistently positive enough to call out genuine care and a strong, collaborative relationship with the organization.

Yet even within the provider community, concerns arise about operations and safety. A separate account highlights being understaffed and lacking formal training. The writer shares a personal grievance about feeling set up in a particular house, citing poor training and an impression that med administration was mishandled. The claim that medications were handed out without proper supervision - allowing residents to take meds in their own apartments and reporting discrepancies like extra pills - paints a troubling picture of oversight. The writer ultimately resigned, indicating there would be no effective follow-through on investigating the issues, which underscores a perceived vulnerability in safeguarding residents' health.

Financial and regulatory worries add another layer. One reviewer accuses Empowerment/Hidden Creek of failing to file employees' tax returns correctly with the federal government and suggests the organization cheats both workers and clients concerning housing and staffing adequacy. This critique broadens the scope from day-to-day care to structural, systemic governance, implying that fiscal corner-cutting and misalignment with labor and housing standards undermine the quality of the environment for residents.

There are also personal, safety-focused crises described. In one account, a resident reports being assaulted by another person living in the facility and then being thrown out by the organization. The same reviewer notes that residents are not fed adequately and that the food that is provided is cheap, with no activities offered that align with what the website promises. These claims, if accurate, point to serious lapses in both safety protocols and the fulfillment of promised services, fueling a narrative of inconsistency between what is advertised and what happens behind closed doors.

Amid these highly charged experiences, there is a final note of recognition that cannot be ignored. Roger and his team are described as working hard to deliver much-needed assisted living services for the mentally ill, with a portrayal of dedicated, passionate professionals who genuinely care for residents' well-being. This positive snapshot stands in contrast to the cheaper, understaffed critique, suggesting that at least some teams within the organization are aligned with best-practice care and patient-centered values, even if others fail to meet those standards.

Taken together, the reviews reflect a landscape of mixed outcomes. Some residents and families experience attentive leadership and a clean, engaged care environment where staff appear invested in clients' daily lives and well-being. Others describe a cascade of operational and ethical concerns - understaffing, training gaps, questionable medication practices, tax and housing irregularities, and safety incidents - that threaten resident safety and trust. The overarching thread is variability: care quality and organizational conduct seem to differ markedly by location, leadership, and, perhaps, the degree of oversight and accountability at different points in the system. With such divergent experiences, prospective families are urged to investigate locally, talk to residents and staff, and weigh both the compassionate leadership noted by some and the serious red flags raised by others when evaluating Empowerment/Hidden Creek.

This part of Brooklyn Park, Minnesota, offers a convenient and diverse range of amenities for senior living. With multiple restaurants nearby including White Castle, Culver's, McDonald's, and Wahlburgers, seniors have plenty of dining options to choose from. Several pharmacies such as Walgreens, Hy-Vee Pharmacy, and CVS Pharmacy are also accessible for any medical needs. In terms of healthcare facilities, there are several options available including Park Nicollet Clinic and various physicians' offices. For recreation and relaxation, there are parks like Pinebrook Park and Twin Lake Beach Park within a short driving distance. Additionally, coffee lovers will appreciate the cafes in the area including Caribou Coffee and Starbucks. The community is also close to Unity Hospital for any emergency medical care needs. Places of worship such as Fridley United Methodist Church and Epiphany Catholic Church offer spiritual support for residents. Lastly, entertainment options are available with the AMC Coon Rapids 16 theater just a few miles away. Overall, this part of Brooklyn Park provides a well-rounded environment for senior living with easy access to essential services and recreational opportunities.

Restaurants

• White Castle (1.1 miles)
• Culver's (1.6 miles)
• McDonald's (1.9 miles)
• Wahlburgers (1.9 miles)
• Raising Cane's Chicken Fingers (2 miles)
• McDonald's (2.1 miles)
• Panchero's Mexican Grill (2.1 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.4 miles)
• Hy-Vee Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.4 miles)
• Park Nicollet Clinic (3.3 miles)
• Walgreens (3.9 miles)

Physicians

• Eyeklinic of Edinburgh (1.5 miles)
• Suburban Radiologists (2.5 miles)
• Northwest Family Physicians PA (3.7 miles)
• Aesthetic Reconstructive Plastic Surgery (3.9 miles)
• Fairview Fridley Clinic (4 miles)
• Northtown Mall (4.1 miles)
• Northstar Pain Care Clinic (4.7 miles)

Parks

• Pinebrook Park (1.7 miles)
• Twin Lake Beach Park (4.4 miles)
• Pennisula Park (6.6 miles)
• Silverwood Park (6.8 miles)
• Riverdale Park (7.3 miles)
• Crooked Lake Park & Beach (7.3 miles)

Cafes

• Caribou Coffee (3.8 miles)
• Caribou Coffee (4.2 miles)
• Starbucks (4.4 miles)
• Starbucks (5.5 miles)
• Caribou Coffee (7.1 miles)

Hospitals

• Unity Hospital (4.1 miles)

Places of Worship

• Fridley United Methodist Church (4.3 miles)
• Ephiphany Catholic Church (4.7 miles)
• Elim Church Center (5.3 miles)

Theaters

• AMC Coon Rapids 16 (4.4 miles)