6852 7Th Street, Fridley, MN 55432
For more information about senior living options: (866) 208-4318
Overall Review of Derman Senior Care 2
Pros
The reviewer values dependable, clear communication between providers and clients.- The reviewer believes timely call-backs demonstrate quality service.
- The reviewer emphasizes accessible supervisors and case managers for families.
- The reviewer recognizes the importance of reliable phone access in supporting clients.
- The reviewer sees effective case management as essential to helping families stay connected.
Cons
The provider is described as the absolute worst kind of provider.- No one is reachable by phone, and there is never a callback from supervisors, reception, or case managers.
- The greeting is described as shady and unprofessional.
- The reviewer suggests requesting a different case management company if stuck with these people.
- Clients are left unable to contact their case managers or office for an extended period, with examples of months-long delays after countless voicemails.
Review
Derman Senior Care 2 in Fridley is best suited for residents whose families are prepared to shoulder active care coordination and for outside professionals who will relentlessly push for updates. The available experiences paint a clear pattern: communication channels are unstable, contact information shifts, and timely callbacks are not reliably provided. In practical terms, this means the home can function, but only when an external liaison or case manager consistently stays on top of administration. For a resident whose needs are modest and who has strong family or agency support, the gaps may be manageable; for anyone counting on steady internal communication, this community becomes a risky bet.
Families that require dependable access to staff should seriously consider alternatives. The reviews highlight repeated failures to answer when calls are placed, ambiguous or deceptive greetings, and a persistent inability to connect with supervisors or care managers. When a resident’s situation demands prompt escalation, med changes, safety concerns, or urgent care coordination, the lack of reliable communication can compound risk rather than mitigate it. If the objective is transparent, timely updates and predictable accountability, there are other options that deliver more consistent responsiveness.
The absence of evident strengths in the recent feedback makes the cons harder to offset. The core issue is systemic: front desk and management communication routines appear unreliable, with frequent phone number changes and long, unreturned voicemails. For families managing multiple decisions or for agencies needing to coordinate care plans, this environment creates friction, delays, and frustration. In short, the main value proposition, professional, seamless care coordination, does not emerge in the reviews, leaving safety and continuity of care to chance rather than to a reliable process.
When evaluating this community, visitors should press for concrete, measurable processes. Key questions must address the primary pain points: what is the exact escalation path for missed calls, who owns care coordination, and what are the guaranteed response times for urgent issues? Request to speak with a live supervisor or the direct care manager, confirm available contact methods beyond phone (email or portal), and ask for recent examples of timely updates. Seek references from current residents or families who have navigated care plans, and verify that there is an active, documented protocol for medication changes, discharge planning, and emergency communication.
If choosing Derman Senior Care 2 is unavoidable due to limited options, approach it with guardrails and documentation. Require a written service plan that specifies expected response times, designate a primary liaison, and insist on a clear escalation ladder for delays. Establish a trial period with weekly check-ins and tangible milestones, care plan updates, scheduling confirmations, and incident reporting, so accountability is traceable. Prepare contingency plans for phone outages or staffing gaps, including alternate contact routes and a designated advocate who can intervene when needed. Without these safeguards, the risk of unresolved issues and deteriorating coordination remains unacceptably high.
Ultimately, the verdict is decisive: this community does not emerge as a strong match for families prioritizing reliable, proactive care coordination. It is not a fit for residents whose care hinges on steady internal communication, swift responses, and transparent leadership. Only consider it if beyond-reasonable alternatives exist and the family or agency can enforce rigorous oversight with written guarantees. For most families, the suggested course is to look elsewhere and reserve this option as a last resort, armed with explicit expectations and a tight, monitored contact framework.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (15 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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