7515 12Th Avenue South, Richfield, MN 55423
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The staff member was very helpful, respectful, and knowledgeable. Dr. Scott Koltz was very knowledgeable and friendly. The DOT exam process is convenient and efficient. The service is great. They are very efficient with DOT health cards and do a great job with drug screening and tests. The process is very quick and easy. The front desk team was helpful and reassuring, and the DOT doctor explained the procedure clearly. They provide quick but thorough DOT health exams and drug tests; highly recommended. They have been great for years.
They were given false information by the front desk that drivers could not upload their own medical certificates, which they later learned was incorrect. They felt distrust and disappointment due to the misinformation. They described the wait times as horrible, with a minimum 45-minute wait. They experienced long waits for DOT exams, sometimes over two hours. They were made to wait outside in a crowded parking lot, with no restroom available. They found the staff to be rude and lacking empathy. They faced inconsistent hours and confusing communications about when services were available. They noted that hours listed online and on Google were inaccurate. They observed price increases not reflected on the website. They perceived the service as inefficient and unprofessional. They would not recommend the clinic due to the overall poor experience. They also noted the facility smelled bad.The collection of experiences shared about this DOT clinic paints a picture of a business that many people rely on for essential, time-sensitive services, but which also struggles with consistency in information, scheduling, and customer flow. Across the comments, there are clear wins: the staff are frequently described as friendly, helpful, and knowledgeable, and many reviewers appreciate how quickly and smoothly certain parts of the process - like the DOT drug tests or obtaining a DOT medical card - can go when everything is aligned. Several customers specifically praise the ease of enrollment into the consortium program and the support they receive in filling out forms and understanding what comes next. For some, these strengths translate into a reliably positive experience: quick testing, clear direction, and a sense that the team knows how to navigate the regulatory steps involved in DOT screenings.
Among the consistently praised voices, the medical side earns frequent compliments. Reviewers note that the exam process itself is straightforward and efficient, with particular appreciation for Dr. Scott Koltz, who is described as knowledgeable and friendly. The same positivity extends to the staff who handle the front desk and the administrative steps; many say they felt reassured and well-informed after their first visit, and several express a willingness to return because of the rapport they built with the clinicians and coordinators. For many fleet operators and individuals who must maintain DOT credentials, having a clinic that can deliver prompt, thorough DOT health exams and prompt drug testing is a major plus, especially when compared to the difficulties of scheduling and coordinating care elsewhere.
However, the experience is not uniformly smooth, and a number of reviews highlight issues that erode trust and convenience. A recurring source of frustration is misinformation or miscommunication about how certain processes work - most notably, the ability to upload medical certificates to the DMV. One reviewer recounted being told by the front desk that drivers could no longer upload certificates and that the DMV had stopped allowing it; later verification by the reviewer showed that uploading directly to the DMV was still possible. The same reviewer encountered resistance from an examiner who insisted otherwise, ultimately paying a small fee while still managing to upload the documents themselves afterward. This kind of contradictory guidance creates confusion and a sense that staff are not aligned on basic policy, which undermines confidence in the clinic.
Long wait times and the practical realities of a busy clinic compound the frustration. Several customers report mandatory waiting in their cars for at least 45 minutes, a situation exacerbated by a small parking lot and the absence of restrooms on site. The atmosphere described by some is that the facility is frequently crowded, with a steady stream of patients arriving for walk-in DOT physicals and tests, leading to bottlenecks and slower service. Even when the clinical care is solid and the staff are courteous, the operational side - how patients are managed, where they wait, and how information is communicated - can make the experience feel stressful and inefficient.
Hours and reliability emerge as another point of contention. A subset of reviews complains about inconsistent or poorly communicated hours, with reports of outdated website information and conflicting messages from staff about when services are available or when the clinic closes. There are also accounts of being turned away or asked to return later due to what staff described as lunch breaks or early closures, sometimes after making a significant trip. In one notably charged account, a customer describes arriving just before closing only to be told to come back another day, and in another, the customer emphasizes that a promise of fast service was not honored, contrasting what was advertised with the actual experience. These incidents underscore how the mix of miscommunication and strict hourly windows can turn what should be a routine visit into a days-long scheduling headache.
Within the broader spectrum of reviews, there are voices that balance praise with caution. Some patrons reiterate satisfaction with the core services - quick, efficient drug testing and well-organized paperwork - while acknowledging that the high volume of clients can lead to long waits and crowded conditions. Others point to price concerns, noting price changes not reflected on the website, and some suggest that while the services are valuable, the value proposition is diminished when the experience is marred by delays or inconsistent information. A few reviewers go beyond disappointment to call for accountability, urging the clinic to align its public messaging with actual practice and to improve the customer experience by addressing the wait times, the outside waiting expectations, and the front-desk interactions.
Interwoven with these experiences is a narrative about responsiveness and accountability. Some reviewers express strong appreciation for staff who go above and beyond - clear explanations, readiness to help with medical clearance steps, and a general sense of patient-centered care. Others call out the need for stronger, more respectful communication, particularly when policy or schedule changes occur. In one extended feedback thread, a customer pushes back against what they felt was disrespectful or defensive messaging from the clinic's response, arguing for better transparency and scheduling clarity so that patients are not left to waste time and fuel chasing inconsistent information. This tension between high-quality clinical care and inconsistent operational practice sits at the heart of the mixed reviews.
Taken together, the experiences at this clinic illustrate a service that can be a highly valuable resource for DOT-compliant professionals when everything runs smoothly. The medical expertise and supportive staff deliver real benefits, especially for those who rely on timely DOT examinations and drug screening. Yet the same set of reviews reveal a pattern of operational hiccups: misinformation about policies, fluctuating hours, long waits, a crowded waiting area and parking constraints, and at times sharp differences in customer service experiences. For the clinic to elevate overall satisfaction, attention to consistent information - particularly around DMV upload options and daily hours - as well as strategies to shorten wait times, better manage crowd flow, and maintain open, respectful communication with patients, would make a meaningful difference. In the interim, many reviewers still see value in returning for the core DOT services, while others voice clear intent to seek alternatives when their experiences skew toward delays, confusion, or frustration.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (2 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bridges Health in Richfield, MN is a fully-furnished assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides cable or satellite TV, Wi-Fi/high-speed internet, and telephone services, ensuring that residents can stay connected and entertained. Residents can enjoy delicious meals in the dining room or restaurant-style dining options with special dietary restrictions taken into consideration.
The community also offers various recreational opportunities, including a small library and resident-run activities. Scheduled daily activities provide opportunities for socialization and engagement with fellow residents. For those who enjoy outdoor spaces, there are gardens and outdoor areas to relax and enjoy nature.
Bridges Health provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents are taking their medication correctly. A mental wellness program is also available to support the emotional well-being of residents. The staff at Bridges Health is committed to providing individualized care based on each resident's needs.
In terms of location, Bridges Health is conveniently situated near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals. This allows residents to easily access necessary services and amenities outside of the community.
Overall, Bridges Health in Richfield, MN offers a comfortable and supportive environment for seniors who require assistance with daily tasks while still maintaining their independence and enjoying a vibrant lifestyle surrounded by accessible amenities.
Bridges Health is located at 7515 12Th Avenue South, Richfield, MN 55423 in Hennepin County, Minnesota
Premium Health Care
Minneapolis, MN
Intimate setting with comprehensive care and amenities
Residential Care Nine Mile Crk
Richfield, MN
Fully furnished assisted living with 24-hour supervision, ADL support, meals, housekeeping, medical coordination, activities, and transportation for medical appointments; plus garden and outdoor spaces.
Procare Health II
Richfield, MN
Fully furnished suites with in-unit kitchenette, on-site dining, and 24/7 supervision with ADL support.
Hope Rest Homes I
Richfield, MN
24/7 supervision with ADL support, meals, transportation, and on-site amenities (furnished apartments, dining, housekeeping).
Prime Care Services I
Richfield, MN
Small, intimate community with comprehensive care and amenities.
Lightcare Group Homes
Richfield, MN
Small, intimate setting with 24-hour supervision and ADL support.
Havenwood of Richfield
Richfield, MN
Well-maintained, homey community with friendly staff and engaging activities.
Havenwood of Richfield costs
Havenwood of Richfield reviews
Havenwood of Richfield images
Gramercy Park Cooperative at Lake Shore Drive
Richfield, MN
Strong community feel with secure lobby access and pet-friendly independent living.
Gramercy Park Cooperative at Lake Shore Drive costs
Gramercy Park Cooperative at Lake Shore Drive reviews
Gramercy Park Cooperative at Lake Shore Drive images
Cecilia's Place
Richfield, MN
Very supportive staff with flexible levels of assistance.
Cecilia's Place costs
Cecilia's Place reviews
Cecilia's Place images
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
Comprehensive Residential Support and Assisted Living Solutions for Individuals with Disabilities
The article examines the complexities of assisted living for individuals with disabilities, emphasizing the need for tailored care solutions that enhance quality of life and social inclusion, while addressing financial challenges and advocating for community integration. It discusses various housing options, the importance of financial assistance through public benefits, and highlights trends towards integrated and technology-driven solutions in disability-focused housing.
