7539 16Th Avenue S, Richfield, MN 55423
For more information about senior living options: (844) 490-3973
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The staff are caring and compassionate toward residents and their families. The facility is clean, nice, and welcoming with friendly staff. The therapy program is phenomenal, and the therapists are dedicated and adaptable. The care team works well together, showing strong teamwork and good communication. Front desk staff, such as Lilly, are helpful and willing to assist with residents' needs. The staff consistently meet residents' needs and provide ongoing support. The facility has long-tenured staff, indicating stability and reliability. Management collaborates to deliver high-quality care. Residents feel respected and treated with dignity by the staff.
The nursing staff and the entire staff are described as horrible. There was nothing the staff could do to help, according to the caller. The facility is horrible and not to be trusted with loved ones. The staff lack compassion and empathy and do not care. The facility should be shut down immediately. The food is mushy and disgusting. The reviewer would give zero stars and calls it the worst place they've seen. Call lights are ignored and it takes 35?40 minutes to respond. Residents sit in their own filth, baths are only once a week, and helping is treated as a nuisance. There was a theft of cash from a purse and privacy issues with an unscreened bedside commode.The experiences shared about Villa of Richfield are a striking mix of praise and severe criticism, painting a picture of a facility that can feel like two different places depending on who is talking and when. Some families describe a warm, responsive environment where staff members are caring, compassionate, and actively involved in rehabilitation and daily care. Others recount neglect, cleanliness problems, long delays in assistance, and a sense that residents' dignity and safety aren't consistently protected. Taken together, the reviews suggest a facility with inconsistent performance, where moments of excellence sit side by side with deeply troubling lapses.
On the highly positive end, several reviews center on staff who are described as compassionate and attentive, with particular individuals named for their helpfulness. Phrases such as "they have been very caring with my husband" and "the nurse Lilly at front desk is always willing to help" appear repeatedly, along with praise for the nurses who care for residents and for the therapy team. People share stories of going above and beyond - one patient notes that a staff member even accompanied them weekly to another facility to manage medications, highlighting a therapist whose reliability and "phenomenal" program left a lasting impression. Others mention that "Pete and Mike are very good," that office staff such as Joe and Leah work well with families, and that Margaret, a nurse, is "great." Language throughout these portions emphasizes a family-friendly atmosphere, good communication, and a sense that management and frontline caregivers are genuinely invested in residents' well-being. Several reviews stress that after initial concerns, improvements continued and that the staff's longevity and teamwork become evident in consistent, positive care.
There are also vivid accounts of rehab and therapy experiences that residents and families valued. One reviewer, Neal Bugella, describes a positive, structured rehab stay: a supportive PT program that was adaptable to his pace, a dedicated staff member who ensured smooth transitions for required medications from another facility, and reliable daily presence that made a real difference in his ability to walk again. He notes the rehab "was phenomenal" and that the facility coordinated well with his overall treatment plan, including help with scheduling and adherence to timelines. He also points out a practical concern - he wished for a diabetic menu - but ultimately frames his month-long stay as a largely favorable experience, underscoring the role that individualized therapy and consistent staffing can play in recovery.
Other reviews reinforce the sense that, for many residents and families, Villa of Richfield can be a positive place. Phrases like "Very nice facility, the staff are all very caring and compassionate," "this is one of the best facilities with caring, compassionate and smiley-face staff," and "the facility is always clean with housekeeping doing a good job" recur, as do comments about a welcoming, family-like environment and effective communication from nursing and management. Some reviewers emphasize that their own family members have thrived there: they feel supported, they see improvements in health or mobility, and they appreciate the collaborative approach of management and staff to meet residents' needs. There is also a sense that, for some, the place has changed for the better over time, with care conferences described as productive and the overall atmosphere described as improving.
However, there is a substantial and sharply critical thread running through the reviews that cannot be ignored. A number of reviewers describe the facility as neglectful and dirty, with smells and hygiene issues that are alarming. Specific accusations include call lights being ignored for long stretches (sometimes 35?40 minutes), residents sitting in their own filth, baths being infrequent (once a week), and staff seeming to treat assistance as a nuisance. One reviewer describes a scene where staff "eat at the nurses station while call lights are on," while another reports a patient's need for help with going to the bathroom not being met promptly. There are graphic concerns about the environment, including mentions of pests like a mouse, and a strong condemnation that the place is not safe or humane for residents. Food is criticized as poorly prepared, mushy, and unpalatable, and there are accounts of residents not receiving medications that were indicated or approved by insurance, contributing to pain, depression, or worse health outcomes. Some reviews even state that the facility should be shut down, with one person saying they would "zero-star" it if possible and another urging intervention or closure.
Amid the most severe criticisms are individual tales of specific failures that echo beyond the general sentiment. One reviewer recalls being robbed of cash and a lack of privacy in a semiprivate room, while another laments not receiving a critical antidepressant that had been on a med list and approved by insurance, an omission that worsened their mental health. There are accounts of patients who experienced significant weight loss, inadequate pain management, and delays in addressing urgent medical concerns, including hospital transfers that followed unresolved symptoms. The language is stark and emotional, with references to neglect that "really is that way," and even calls for legal or regulatory intervention to address what some see as systemic problems.
Despite the intense criticisms, some narratives acknowledge that improvements have occurred and that experiences can differ dramatically between individuals and times. A few reviewers mention that care conferences have been productive and that the facility is "looking better and smelling better," suggesting ongoing efforts to address shortcomings. Others reiterate that the staff they interacted with stayed positive, showed kindness, and maintained a respectful demeanor, reinforcing that good care is possible even amid broader concerns. In some cases, families report that they would consider returning or that they have had a positive, enduring impression from staff who created a sense of stability and trust.
Taken together, the range of reviews at Villa of Richfield tells a story of a facility with significant variability in performance and experience. For some residents, the atmosphere is nurturing, the rehab and therapy programs are effective, and staff members are described as consistently caring and responsive. For others, the environment is a source of distress, with concerns about cleanliness, safety, timely help, and the quality of daily life. The most useful takeaway for families considering care there is to prepare thoroughly: observe staffing levels and responsiveness, inquire about hygiene and infection control practices, request information about dietary options and medication management, and seek recent, specific feedback from families with residents in the same unit or program. The facility's future likely depends on how well it can translate the best practices noted in positive reviews into universal standards across shifts and units, while addressing the serious, recurring criticisms that have been voiced by several families and former residents.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (2 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Richfield, MN, Lightcare Group Homes offers a comfortable and convenient assisted living community for seniors. Our fully furnished homes provide a cozy and welcoming atmosphere for residents to call home.
Our amenities include cable or satellite TV, ensuring that residents can stay entertained and connected. A dining room is available for communal meals, where our staff prepares delicious and nutritious meals to accommodate special dietary restrictions. Housekeeping services are provided to maintain a clean and tidy living environment. Each home also features a kitchenette for residents who prefer to prepare their own meals.
Outdoor space is available for residents to enjoy fresh air and take leisurely strolls in the garden. Wi-Fi/high-speed internet and telephone services are provided to keep residents connected with friends and family.
At Lightcare Group Homes, we prioritize the well-being of our residents. Therefore, 24-hour supervision is available to ensure their safety and security. Our dedicated team provides assistance with activities of daily living such as bathing, dressing, and transfers. We work closely with health care providers to coordinate any necessary medical care.
For those with diabetes or special dietary needs, we offer diabetes diet management along with other special dietary restrictions as required by individual residents' health needs. Medication management is also provided to ensure that medications are taken correctly.
We understand the importance of mental wellness, which is why we have implemented a mental wellness program designed specifically for our residents' cognitive well-being.
Transportation arrangement services are available for medical appointments, making it easy for residents to attend their doctor's visits. Additionally, our community is surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals – all conveniently located nearby.
At Lightcare Group Homes in Richfield, MN, we strive to provide a warm and supportive environment where seniors can thrive while receiving the assistance they need in their daily lives.
Lightcare Group Homes is located at 7539 16Th Avenue S, Richfield, MN 55423 in Hennepin County, Minnesota
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