Alliance HHC and Nursing Services

Pros

• The agency is committed to compassionate, high-quality care.
• The caregivers are highly skilled and genuinely dedicated to clients' well-being.
• The caregivers treat each individual with respect, patience, and genuine kindness, creating a warm, family-like environment.
• The office staff are professional, organized, and incredibly responsive.
• They consistently go above and beyond to ensure everything runs smoothly.
• Communication is clear and timely, and the staff genuinely care about clients and the people they support.
• The nursing staff are kind and caring, with a strong desire to help clients reach their goals while providing quality care.
• The agency combines exceptional service with heartfelt care and is highly recommended.

Cons

• A reviewer labeled the agency as a "Bad place" and the staff as "Bad employees."
• The reviewer claimed the 60-day nurse couldn't continue stretching after almost two years.
• The reviewer said this was a personal issue with the nurse and that the nurse obviously had an issue with them.
• The reviewer stated they would go elsewhere to avoid discrimination.
• The reviewer asserted that people like the nurse make situations more complicated than they should be.

Review

The experiences shared about this home care agency paint a picture of a team that can genuinely feel like a lifeline to clients and their families. On the caregiving side, many observers describe caregivers who are not only highly skilled but also deeply devoted to the well-being of those they serve. They emphasize care delivered with respect, patience, and a level of kindness that creates a warm, supportive environment - so much so that it feels almost like family. The consistent thread is a commitment to high-quality, compassionate care that meets people where they are, with attentiveness that extends beyond routine tasks to a more holistic sense of comfort and dignity.

Equally notable is the work of the office staff, who are repeatedly described as professional, organized, and incredibly responsive. When questions arise or challenging moments occur, they are praised for stepping in with steady support and clear, timely communication. Clients and their families repeatedly note that the administrative side of care - scheduling, updates, and problem-solving - flows smoothly, and that the office team genuinely cares about both the clients they serve and the staff who provide the services. This combination of reliable front-end support and responsive problem-solving helps keep the entire care experience coordinated and reassuring.

Against this backdrop of consistently positive remarks, there is also a strong endorsement that makes the first impression particularly striking: a confident recommendation that this is the home care agency to trust if someone is seeking exceptional service paired with heartfelt care. The sentiment is emphatic - an outright recommendation without hesitation - that underscores the belief that the agency embodies the best of what in-home care can offer. It reflects a conviction that the combination of compassionate caregivers and thoughtful, organized office staff creates a quality of care that stands out.

Yet within the same collection of notes lies a contrasting experience that complicates the narrative. One reviewer describes a negative encounter in which a 60-day nurse reportedly said she could no longer perform certain stretching activities after almost two years of doing them. The reviewer characterizes this as a personal issue with the nurse and uses strong language to express perceived discrimination and frustration, stating they would seek care elsewhere rather than experience what they describe as discriminatory behavior. The emotional intensity of this account - along with calls for moving on to another provider - reveals the potential for friction even within a generally high-performing agency.

In the wake of that difficult interaction, the reviewer notes that "they corrected the problem," implying that the agency took steps to address the issue and restore service or resolve the discrepancy in expectations. While the specifics of the resolution are not detailed, this acknowledgment suggests that the agency was responsive in attempting to rectify the situation and maintain continuity of care. This point serves as a reminder that even well-regarded organizations can encounter challenges with staff dynamics, and that how those challenges are handled can influence overall client satisfaction.

Amid the mixed elements of praise and discord, another positive confession surfaces: a claim that the nursing staff are kind and caring, with a strong desire to help clients reach their goals and to provide quality care. This note reinforces the late-stage impression that frontline clinicians are compassionate and goal-oriented, focused on outcomes that matter to individuals receiving care. It complements the broader narrative of a capable, patient-centered team, even as one or two interactions may not meet every expectation.

Taken together, the reviews present a nuanced portrait of a home care agency that many hold in high esteem for its compassionate caregivers, professional and responsive office staff, and a culture of respectful, patient-focused care. The strongest endorsements highlight warm, family-like relationships, clear communication, and a consistent commitment to quality. At the same time, there are explicit cautions about a negative experience with a specific staff member and a reminder that issues can arise in any service setting. Importantly, the accounts also reflect that the agency acted to address at least one problem, signaling a willingness to respond to concerns and maintain service continuity. For prospective clients weighing options, the overall message is one of strong confidence in the agency's core strengths, tempered by awareness that personal experiences can vary and that open dialogue with the provider is essential to achieving the best possible outcomes.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (3.1 miles)
• HyVee Pharmacy (3.3 miles)
• Walgreens (3.4 miles)

Hospitals

• Regency Hospital (0.8 miles)
• Park Nicollet Methodist Hospital (4.4 miles)
• Csc Gi Lab (4.5 miles)
• Hennepin County Medical Center (4.5 miles)
• University of Minnesota Medical Center - East Bank Campus (6 miles)

Restaurants

• Taco Bell (1.6 miles)
• ShowPlace ICON Theater (1.8 miles)
• Culver's (2.1 miles)
• Pub 42 (3.1 miles)
• Yum (3.2 miles)
• Inbound BrewCo (3.4 miles)
• McDonald's (3.5 miles)

Places of Worship

• Elim Church Center (2.5 miles)
• Westminster Presbyterian Church (4 miles)
• Shepherd of the Hills Lutheran Church (5.6 miles)

Parks

• Dakota Dog Park (2.6 miles)
• Twin Lake Beach Park (3.4 miles)
• North Loop Dog Park (3.5 miles)
• Aquila Park (3.7 miles)
• Loring Park (3.7 miles)
• Boom Island Park (4 miles)
• Gateway Dog Park - Off-Leash Play Area (4.2 miles)

Cafes

• Angel Food Bakery & Coffee Bar (3.4 miles)
• Spyhouse Coffee (3.6 miles)
• Caribou Coffee (3.6 miles)
• Dunn Brothers Coffee (3.7 miles)
• Jinx Tea (5.1 miles)

Physicians

• Northwest Family Physicians PA (4.2 miles)
• Whittier Clinic (4.5 miles)
• Ellgaard Annemarie Park Nicollet Clinic Carlson Parkway Minnetonka (6.1 miles)