Grace Management Inc in Minneapolis, MN

Pros

• Barbara enjoys the activities available to residents and loves the staff's kindness.
• They are delighted that she is happy and pleased that she is in a safe, clean, and pretty environment.
• The facility is described as the friendliest place on earth.
• Kirk Brooks demonstrated exemplary professionalism and leadership, and his swift action improved resident safety and well-being.
• Grace Management is an incredible organization to work with, and every person they've met has been amazing.
• Grace Management cares about residents and employees.
• The building is well kept and very clean.
• Grace Management cares more, does more, and engages more effectively than other senior living brands.

Cons

• Grace Management does not communicate with residents at all.
• Grace Management left a six-week air conditioning outage with a major leak and dangerous refrigerant fumes, failing to fix or replace it promptly.
• The reviewer states Grace Management does not care about people or lives and may prompt legal action.
• The ED is described as the worst and a hypocrite, running the building as she wishes and with no rules.
• Grace Management has been accused of unethical practices in a Jacksonville community and is described as spineless and heartless, not serving the elderly.
• The company overcharges for everything and refuses to cover basic maintenance like fixing the garbage disposal or unclogging drains; programming a new garage remote is billed excessively.
• Grace Management regional directors are said not to respond to whistleblowers' concerns.
• The reviewer states, "Absolutely DO NOT recommend!"

Review

Grace Management Inc's Minneapolis portfolio is best suited for families who prize a warm, people-first atmosphere where frontline caregivers know residents by name, and where daily life includes structured activities, safety, and a pleasant, well-kept setting. The strongest case for this operator rests on the everyday experience residents report: kind, attentive staff, a secure environment, and engaging options that keep seniors socially connected. For families seeking visible compassion in day-to-day care and a community where residents can enjoy walks, outings, and small-town accessibility, this group can deliver meaningful peace of mind.

Those weighing alternatives should also consider that not every Grace community operates with identical strength or consistency. Some reviews flag leadership and communication as uneven across properties, with concerns about responsiveness to problems and transparency in operations. Potential residents or families who demand unwavering maintenance cadence, crystal-clear billing practices, and proactive, centralized oversight should scrutinize the specific location's leadership team and recent service histories before committing. In particular, these concerns have appeared in a subset of properties under the Grace umbrella, suggesting a need for diligence rather than a blanket assumption of reliability.

The favorable factors - friendly staff, safe surroundings, and clean, attractive facilities - can meaningfully offset a number of drawbacks when the on-site team is engaged and proactive. When caregivers and activity staff are visible, residents feel valued and supervised, which in turn supports a calmer, more enjoyable living environment. Cleanliness and perceived safety provide essential ballast for families who cannot be present full-time, allowing them to breathe easier about daily routines, meals, and social opportunities. In these moments, the positives can outweigh occasional hiccups in administrative processes, especially for residents who thrive on consistent human contact and predictable routines.

Still, the most consequential drawbacks can undercut the positives if they persist. Reports of delayed maintenance, particularly around essential systems, and instances of disputed or opaque billing create friction that undermines trust. Specific complaints include long-running air-conditioning issues, leak problems, and unaffordable or unclear charges for routine fixes or conveniences. When basic comfort and predictable costs feel unsettled, families may begin to question whether the care environment remains a true partnership or drifts toward a facility that treats logistics and expenses as secondary to appearance and staffing wins. These tensions are a litmus test for what the community prioritizes and how quickly concerns are addressed.

Leadership and corporate responsiveness appear to be the most variable element across Grace-managed communities. Some reviewers describe a culture of caring leadership and effective on-site management, while others recount missed communications, stalled problem-solving, and a perceived distance between regional offices and resident families. This bifurcation means that a prospective resident's experience can hinge on the specific property's on-site administrator and the local care team. Prospects should therefore demand current, site-level governance information, and seek candid conversations with the ED or administrator about how issues are tracked, escalated, and resolved.

In the end, Grace Management Inc. may be the right fit for families who value warmth, safety, and social vitality in a clean, well-kept setting, and who are willing to look closely at the local leadership and maintenance track record. For families prioritizing ironclad maintenance response, transparent pricing, and consistently proactive corporate oversight, it makes sense to broaden the search and interview multiple communities, including checking the latest resident surveys and speaking directly with current families at the specific Minneapolis location. Perform a focused due diligence: visit, ask about how on-site leadership handles repairs, request a recent service log, and probe how billing is explained and justified. The right choice will balance the undeniable day-to-day warmth against the concrete track record of operational reliability.

This area of Minneapolis, Minnesota offers a variety of amenities that may be appealing for senior living. With several dining options such as the Original Pancake House and Malone's Bar & Grill within close proximity, residents can enjoy a range of culinary experiences. Additionally, there are multiple pharmacies nearby including CVS Pharmacy and Walgreens for convenient access to medications and healthcare products. For medical needs, there are several physicians' offices in the vicinity such as Partners In Pediatrics and Northstar Pain Care Clinic. Nearby parks such as Plymouth Dog Park and French Regional Park provide opportunities for outdoor recreation and relaxation. The presence of hospitals like Plymouth Surgery Center ensures access to medical care in case of emergencies. Finally, places of worship like Elim Church Center and Epiphany Catholic Church offer spiritual support for those seeking a religious community. Overall, this area provides a balanced mix of amenities that may cater to the needs and interests of seniors looking for a comfortable living environment.

Restaurants

• Original Pancake House (0.8 miles)
• Malone's Bar & Grill (1 miles)
• Portillo's Hot Dogs (1 miles)
• Arby's (1.2 miles)
• Kyoto Sushi (1.6 miles)
• Lookout Bar & Grill (2.2 miles)
• Sunshine Factory Bar & Grill (3.5 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.9 miles)
• HyVee Pharmacy (4.4 miles)

Physicians

• Partners In Pediatrics (1.1 miles)
• Northstar Pain Care Clinic (1.3 miles)
• North Memorial Gastroenterology (3.9 miles)
• Fairview Maple Grove Medical Center (3.9 miles)
• Minnesota Gastroenterology PA (4.2 miles)
• Northwest Family Physicians PA (4.5 miles)
• Suburban Radiologists (5.9 miles)

Cafes

• Starbucks (1.3 miles)
• Caribou Coffee (6.3 miles)
• Caribou Coffee (8.6 miles)
• Caribou Coffee (8.7 miles)

Parks

• Plymouth Dog Park (2.7 miles)
• Corcoran Lions Park (3.7 miles)
• French Regional Park (4.2 miles)
• Churchill Farms Residents' Park (5.6 miles)
• Parkers Lake Park (6 miles)
• Twin Lake Beach Park (6 miles)
• Pinebrook Park (6.7 miles)

Hospitals

• Plymouth Surgery Center (4.1 miles)
• Regency Hospital (8.3 miles)

Places of Worship

• Elim Church Center (6.6 miles)
• Ephiphany Catholic Church (9 miles)