CSL Rose Arbor | Reviews | Maple Grove, MN

9251 Black Oaks Lane North, Maple Grove, MN 55311

For more information about senior living options: (866) 208-4318

3.8 from 60 reviews

5 stars

33

4 stars

10

3 stars

3

2 stars

2

1 stars

12

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Overall Review of CSL Rose Arbor

caveat 9 reviews mention this

Memory care feels mixed

Memory care experiences vary from families praising programming to those reporting serious care breakdowns.

Some families describe the memory care setting positively, including visits where residents participate in activities and music, and praise for working with changing behaviors. Others raise urgent concerns, including reports of falls with delayed family communication, medication practices they question, and day-to-day staffing or engagement they say was inadequate. At least one resident-and-family account specifically credits the team with not overmedicating, while other reviews focus on neglect or lack of responsiveness when problems arise.

common 28 reviews mention this

Caregivers earn trust

Residents and families frequently describe staff as professional, kind, and attentive.

Across many reviews, families mention smiling, engaged caregivers, front desk support that feels welcoming, and staff who communicate and coordinate well. Several accounts describe staff going beyond routine tasks, such as arranging space in the dining room for a family celebration or supporting transitions with professional guidance. Even among negative reviews, some mention that a few staff members were good, which underscores that experiences with individuals can differ within the broader team.

common 7 reviews mention this

Food gets repeated praise

Food quality and dining moments are frequently singled out in reviews.

Multiple families describe meals as very good, and at least one mentions a good chef by name. Others highlight dining details that made events feel special, including arranging space for a birthday celebration and providing extra meals for an anniversary. Even when other parts of the visit are mixed, several reviews still return to the dining experience as a bright spot.

common 7 reviews mention this

Activities are a daily focus

Residents are often described as having meaningful activities throughout the day.

Reviewers commonly mention scheduled engagement like movies, morning exercise, and regularly planned events. Several families also point to variety, with activities described as lively and something residents look forward to. A few memory-care-specific concerns contrast with those positives, but overall the reviews depict activities as a consistent part of daily life.

caveat 9 reviews mention this

Communication during incidents disappoints

Some families report limited communication when problems or incidents occur.

Several reviews describe situations where families did not receive timely updates, including reports of residents being taken to the emergency room without notification or missing items with no follow-up call. Other accounts mention staff interactions that felt dismissive or unclear, along with concerns about whether someone checks on residents at night. Even when care is praised elsewhere in the same review set, these communication gaps come through as recurring frustration in the negative experiences.

caveat 3 reviews mention this

Cleanliness concerns are serious

Some reviews cite cleanliness and odor problems that families found hard to tolerate.

At least two negative reviews describe strong odor conditions, including reports that smells spread across the floor or persisted despite attempts to address them. Another review mentions a filthy bathroom during a visit after an emergency, raising concerns about how thoroughly apartments are cleaned. These accounts stand out because they describe conditions families said did not improve quickly enough to restore basic comfort.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

21 resident community capacity

Types of Care

Assisted Living
Memory Care

Amenities

Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available

Transportation

Minneapolis-St Paul International (21 miles away)

Care Services

24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Dementia waiver
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Mild cognitive impairment
Special dietary restrictions
Specialized memory care programming
Transportation arrangement (medical)
Transportation to doctors appointments

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Restaurants

McDonald's (0.4 miles)
Raising Cane's Chicken Fingers (1 miles)
Rock Elm Tavern (1 miles)
Mama G's (1.7 miles)
Kyoto Sushi (2.1 miles)
Lookout Bar & Grill (2.5 miles)
Arby's (2.7 miles)

Pharmacies

Walgreens (0.4 miles)
Walgreens (2.2 miles)
Walgreens (4 miles)
CVS Pharmacy (4.1 miles)
Walgreens (5.5 miles)
Hy-Vee Pharmacy (6.4 miles)
CVS Pharmacy (6.4 miles)

Physicians

North Memorial Gastroenterology (0.8 miles)
Fairview Maple Grove Medical Center (1.5 miles)
Northstar Pain Care Clinic (3.3 miles)
Partners In Pediatrics (4.6 miles)
City Centre Urgent Care (5.7 miles)
Northwest Family Physicians (5.7 miles)
Suburban Radiologists (6.5 miles)

Cafes

Starbucks (2.5 miles)
Caribou Coffee (6.3 miles)
Caribou Coffee (7.1 miles)
Caribou Coffee (9.2 miles)

Parks

Corcoran Lions Park (2.9 miles)
Plymouth Dog Park (4.3 miles)
Pennisula Park (6.8 miles)
Churchill Farms Residents' Park (7.5 miles)
French Regional Park (7.5 miles)
Pinebrook Park (7.8 miles)
Parkers Lake Park (8.8 miles)

Hospitals

Plymouth Surgery Center (6.8 miles)
Anoka Metro Regional Treatment Center (8.3 miles)

Places of Worship

Saint Katharine Drexel Catholic Church (7.8 miles)
Ephiphany Catholic Church (9.1 miles)

Frequently Asked Questions

Where is CSL Rose Arbor?

Does CSL Rose Arbor provide care for residents with dementia or Alzheimer's disease?

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CSL Rose Arbor in Maple Grove, MN