2 Caring Hands II in Lakeville, MN

Pros

• Ann Murgasen assured the family she was more than able to accommodate the mother's needs.
• The home was described as a nice place.
• The staff made it feel like a home setting.
• The family was very thankful that their loved one was at Two Caring Hands.
• Everyone was very nice.
• Three showers per week were provided as requested.
• All requests were met.
• Two Caring Hands is described as a place where loved ones are treated like family.

Cons

• They claim the staff are relatives or do not speak enough English to have a conversation.
• They assert the house constantly ran out of food.
• They allege a resident pulled a knife on an employee and started a small fire, and that resident remains in another house.
• They report Lynette injured their mother by lifting her alone, breaking the mother’s wheelchair and a shelf of dolls.
• They say the night staff yelled at and demeaned a resident.
• They claim the RN Matthew failed to address their mother’s pain, and she ended up in the hospital septic.
• They allege a morbidly obese resident required one staff to use a hoyer lift, resulting in multiple falls and a cover-up.
• They claim another resident died shortly after receiving the wrong medication.

Review

Two Caring Hands II in Lakeville is best suited for families seeking a small, home-like setting for a senior who can function with limited on-site professional nursing and who values a highly personal, flexible care approach. This is not a fit for residents who require consistent clinical oversight, rapid medical response, or structured, licensed care. For those with notable medical needs, behavioral challenges, or safety concerns, alternatives, especially licensed assisted living facilities or memory-care programs with certified staff and formal procedures, should be the default consideration.

Positive impressions exist, but they are limited and somewhat unreliable in the context of the facility’s overall picture. A minority of reviewers describe a warm, family-style environment where residents feel cared for and where family involvement is welcome. One account cites a home setting that allows for personalized attention and a sense of “teamwork” among staff and volunteers. Even so, these favorable notes come with a caveat: they reflect selective experiences and are not the prevailing experience across accounts.

The predominant consensus centers on serious, recurring trouble in staffing, safety, and medical management. Language barriers and the practice of employing relatives or untrained aides create communication gaps and inconsistent care. Safety incidents recur: a resident reportedly pulled a knife, another fire occurred, and there are alarming stories of injuries to residents during transfers, including a caregiver who allegedly damaged a resident’s wheelchair and belongings. Reports of medication mismanagement and delayed hospitalizations after alarming symptoms point to a pattern of insufficient clinical oversight. Night staff concerns, claims of sleeping on shift and a lack of immediate responsiveness, further erode confidence in daily safety and emergency readiness. Ongoing issues with access to medical records, documentation, and timely communication from management compound the risk, signaling a facility that struggles to meet essential standards consistently.

These significant cons do not merely dampen the positives; they directly undermine the core purpose of assisted living, safety, dignity, and reliable daily support. A home-like atmosphere cannot compensate for repeated harmful events, inconsistent staffing, or medical mismanagement. When the strongest praise is tempered by grievous allegations of neglect and harm, the risk calculus clearly favors caution. In such a climate, even well-meaning staff may be overwhelmed by workload, unclear leadership, or competing priorities, leaving loved ones vulnerable during transfers, medications, or medical crises.

Given the pattern, alternatives are the safer, more predictable choice for most seniors. Families should prioritize facilities with licensed staffing, a transparent care plan, and dependable medical oversight, ideally with an on-site RN or LPN, regular nurse communication with families, established transfer and emergency protocols, and clear medication administration procedures. Potential residents should expect, at minimum, consistent staffing coverage, English-speaking caregivers trained in elder care, vetted background checks, and accessible medical records. Tours should include direct observation of staff-to-resident interactions, review of incident logs, and confirmation of licensure status and any complaint history with the state, along with conversations with a medical director or supervising clinician.

In the end, Two Caring Hands II is not a sound default choice for most seniors requiring dependable care and safety. The strongest, most actionable takeaway is caution: if consideration continues, insist on concrete guarantees, 24/7 licensed nursing oversight, clear transfer protocols, ongoing family communication, and comprehensive documentation. For families prioritizing safety, reliability, and professional oversight, it is prudent to explore other Lakeville options or nearby communities with established licensure, transparent operations, and demonstrable track records. The decision should hinge on whether the promised homey feel can coexist with the non-negotiables of safe, medically supervised care.

Restaurants

• Buckboard (0.8 miles)
• McDonald's (2 miles)
• Northern Taphouse (2.8 miles)
• Red Fox Tavern (2.9 miles)
• Culver's (3.1 miles)
• Barley + Vine Kitchen & Bar (3.6 miles)
• McDonald's (4.5 miles)

Physicians

• Orthopaedic & Fracture Clinic - Erik S Stroemer, MD (1.1 miles)
• Eye 35 Eye Care (3.2 miles)
• Eisenstadt Allergy & Asthma (3.4 miles)
• Nystrom & Associates (6.1 miles)
• Dr Anthony Battaglia (6.4 miles)
• Fairview Ridges Specialty Care Center (6.8 miles)
• Fairview Ridges Specialty Care Center Park Nicollet Obgyn (6.9 miles)

Transportation

• Airlake Airport LVN (1.9 miles)

Pharmacies

• Walmart Pharmacy (2.2 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (5.7 miles)
• Walgreens (6 miles)
• CVS Pharmacy (6 miles)

Parks

• Foxborough Park (4 miles)
• Pine Knoll Park (4.2 miles)
• Lac Lavon Park (4.7 miles)
• Keller Park (5.1 miles)
• Greenhaven Park (5.5 miles)
• Cleary Lake Regional Park (7.1 miles)
• Cleary Lake Off Leash Dog Park (7.2 miles)

Theaters

• Jj’s Theatre & Draft House (5.5 miles)
• Emagine Eagan (10 miles)

Cafes

• Panera Bread (5.9 miles)
• Starbucks (6.1 miles)
• Panera Bread (6.8 miles)
• Starbucks (7 miles)
• Caribou Coffee (7.2 miles)
• Caribou Coffee (7.7 miles)
• Starbucks (8.4 miles)

Hospitals

• Apple Valley Medical Clinic (6.4 miles)
• Fairview Ridges Hospital (6.9 miles)

Places of Worship

• St Catherine Of Spring Lake (8.8 miles)
• St Michael Catholic Church (9.7 miles)
• Watt Munisotaram (10.2 miles)
• Friendship Church (10.5 miles)