West Hillside Apartments

Pros

• Cove Apartments is a great option with management that has never had issues.
• Kelly is the best manager so far.
• Kelly is wonderful.
• Kimberly is always prompt to respond and helps make tasks and paperwork a breeze.
• The neighbors are nice and management is always professional and genuine.
• Walkways are always shoveled and salted in the winter.
• If something needs replacing, management is on top of it.

Cons

• The property management's communication is horrendous and they routinely refuse to answer texts or calls, even when a specific time was set.
• They take an unacceptably long time to respond to time-sensitive issues and never apologize or acknowledge the delays.
• Kelly is described as one of the most difficult managers encountered.
• Kelly allegedly entered the tenants' apartment without notice, on more than one occasion.
• The W Second Street complex management is described as horrible and forced residents to move due to ESA and dog issues.
• Maintenance visits and apartment showings are scheduled without notice, and they insist on showing even when tenants are packing or not dressed.
• There have been numerous extreme privacy issues attributed to management.
• They have not provided a copy of the lease despite multiple requests.

Review

The collection of reviews paints a broad, and sometimes conflicting, picture of property management experiences across several complexes. Across the board, there is a strong undercurrent of frustration centered on communication - how often responses come, how timely they are, and whether residents feel heard when issues arise. In several accounts, residents report that management either does not respond to text messages or phone calls, or takes an unacceptably long time to reply, even when a specific time or date for a conversation had already been arranged. This inconsistency in communication is repeatedly described as a barrier to resolving urgent or sensitive matters, leaving tenants feeling ignored and unsupported.

A second, closely related thread in these reviews is the issue of privacy and control over one's living space. Numerous entries describe management attempting to enter units without proper notice, scheduling maintenance or showings with little to no warning, and pressuring residents to accommodate staff at inconvenient times. One particularly troubling incident notes a showing being conducted while a resident was in a state of undress, with requests to leave repeatedly ignored. The repeated lack of notice for maintenance and showings is presented as not just an inconvenience but a serious violation of privacy and personal boundaries. In at least one case, residents felt compelled to relocate due to these privacy violations, suggesting that the problem was not isolated but part of a broader pattern at certain properties.

The reviews also reveal a complicated landscape when it comes to specific staff members, especially the manager named Kelly. Opinions about Kelly are notably polarized: some reviewers describe her as difficult, unresponsive, and problematic in terms of communication and conduct, including the uncomfortable entry and privacy-related episodes. Yet other reviews celebrate Kelly as wonderful, effective, and a strong, proactive manager who keeps tasks moving and demonstrates care for residents. This dichotomy highlights how experiences can vary dramatically from one tenant to another, even within the same property or management team, and it underscores the subjective nature of customer service experiences in a living environment.

There are also contrasts between properties. One review points to Cove Apartments as a safer or more reliable option with better privacy practices and fewer management issues, suggesting that the problems reported at other complexes are not universal across all local rentals. Another property - referred to as the W Second Street complexes - appears to be associated with more negative experiences, particularly around privacy violations and ongoing conflicts with ESA-related accommodations. In contrast, the Munger Terrace review mentions Kimberly as a manager who is consistently prompt and helpful with paperwork and task coordination, adding another facet to the overall impression that management quality can vary widely even within the same market.

On a more positive note, several residents report satisfaction with certain aspects of their living experience. There are mentions of well-maintained walkways, regular shoveling and salting in winter, and a generally professional and courteous staff who respond promptly to repairs and replacements. In these accounts, the management team is described as proactive in addressing maintenance needs, keeping common areas clean, and maintaining a sense of community. Some reviews also emphasize long-tenured relationships with management or a sense of stability and reliability over time, even if individual interactions could be mixed.

Another recurring theme involves the handling of special circumstances, especially regarding pets and accommodation requests. Several residents discuss having an ESA (emotional support animal) and the challenges that arose when requesting reasonable accommodations. The tension between honoring tenants' rights and managing property policies appears to contribute to ongoing disputes at some complexes, culminating in difficult decisions such as moving out after extended effort to resolve the issues. This aspect of the reviews highlights the complexity of balancing tenant rights with property management procedures and the importance of clear, consistent policies and compassionate communication.

In sum, the experiences described here illustrate a spectrum - from thoughtful, responsive management and a sense of reliability to abrupt, privacy-invasive practices and inconsistent communication. The most consistent takeaway is that communication quality, notice for entries and showings, and a respectful approach to tenant concerns are what separate more positive experiences from the more troubling ones. For prospective renters, these reviews suggest paying close attention to how a property handles notices, privacy, and accommodation requests, and seeking out firsthand conversations with managers who demonstrate clarity, accountability, and responsiveness before making a commitment.

Located in Duluth, Minnesota, this area boasts a variety of amenities that cater to seniors looking for a vibrant and convenient community. With a diverse selection of parks such as Canal Park and Lincoln Park nearby, residents can enjoy leisurely strolls and outdoor activities. Additionally, there is an array of dining options including Roscoe's Pioneer Bar and Hanabi Japanese Cuisine, providing plenty of choices for culinary exploration. For healthcare needs, there are several physicians' offices, hospitals like Essentia Health-St. Mary's Medical Center, and pharmacies like Falk's Pharmacies within close proximity. Places of worship such as Trinity Lutheran Church and The Vineyard Church offer spiritual fulfillment for those seeking religious services. Overall, this part of Duluth offers a well-rounded living environment suitable for seniors looking to enjoy their golden years in a welcoming community setting.

Parks

• Canal Park (0.2 miles)
• Duluth Parks & Recreation Department (0.2 miles)
• Cascade Park (0.6 miles)
• Lincoln Park (1.6 miles)

Restaurants

• Roscoe's Pioneer Bar (0.3 miles)
• Lyric Kitchen Bar (0.4 miles)
• Hanabi Japanese Cuisine (0.5 miles)
• Red Lobster (0.6 miles)
• Old Chicago (0.6 miles)
• 310 Pub Duluth (0.6 miles)
• Cloud 9 Asian Bistro (0.6 miles)

Physicians

• Northern Foot & Ankle Associates (0.3 miles)
• Austin & Treacy PA (0.3 miles)
• Lake Superior Internal Medicine (0.3 miles)
• Duluth Institite (0.5 miles)
• St Mary's Hospital Pediatrics (1 miles)
• Duluth MRI Center (1 miles)
• St Mary's Duluth Clinic (1 miles)

Theaters

• Duluth Cinema Duluth, Mn (0.5 miles)

Cafes

• Caribou Coffee (0.7 miles)
• Duluth Coffee Company (0.7 miles)
• Uncle Loui's Cafe (1.1 miles)
• Blue Rock Coffee and Wine Cafe (3.1 miles)

Hospitals

• Essentia Health Urgent Care - Duluth (1 miles)
• Saint Marys Hospital Heliport (1 miles)
• Essentia Health-St. Mary's Medical Center (1 miles)
• Tilderquist Memorial Med Libr (1 miles)
• Bio-Medical Applications of Minnesota (1 miles)
• St Lukes ICU (1.4 miles)
• Pavilion Surgery Center (1.5 miles)

Pharmacies

• Essentia Health-Duluth 3rd Street Pharmacy (1 miles)
• Falk's Pharmacies (1.2 miles)
• Northland Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Super One Foods (1.8 miles)
• Clarity Hearing Center West (1.8 miles)

Places of Worship

• Trinity Lutheran Church (1.6 miles)
• Peace CHURCH (1.7 miles)
• House Of Refuge Assembly Of God (1.9 miles)
• St Andrews by-the-Lake Episcopal Church (2.5 miles)
• Kenwood Lutheran Church (2.7 miles)
• The Vineyard Church (2.9 miles)
• Glen Avon Presbyterian Church (3.8 miles)