Information last verified:
5652 North Cloquet Road, Duluth, MN 55810
For more information about senior living options: (844) 490-3973
They are the best CPAP supplier the reviewer has ever used; they are flexible and responsive. They provide the best service for oxygen, with great, friendly service. They are courteous, knowledgeable, and professional, and they are super fast. They deliver even in rural settings, sometimes the same day, saving time and money. They make it easy to switch from another company and handle all the paperwork. They never let customers down and truly care about their needs. They send samples to try when products might not fit, showing consideration for client needs.
The company attempted to send the package to the customer’s old address, making rerouting impossible and prompting a fraud report. The Cloquet office failed to acknowledge receipt of the CPAP prescription promptly, delaying the process. There was no record of the prescription and no responses from the Cloquet or Duluth offices. A manager never followed up, and a respiratory therapist was rude and accusatory, claiming the customer had spoken to her manager and that she had hundreds of appointments. The customer canceled the order and would drive two extra hours to avoid dealing with the company. A billing dispute with Homelink arose, with staff insisting there was a balance owed when none existed. The reviewer stated they had never had a worse experience with a supplier than Lake Superior Medical / Homelink.Lake Superior Concierge in Duluth is best suited for caregivers and seniors who need rapid access to medical equipment and are prepared to advocate actively for orders. The service shines when items can be moved quickly, and when switching from another supplier is desired, since paperwork is handled to facilitate the transition. Rural settings can benefit from prompt deliveries that save time and trips. However, this expectation should be tempered by the realities of inconsistent record-keeping and variable customer service that show up in several accounts. Those seeking a hands-off, perfectly predictable process should consider alternatives.
On the downside, the reviews reveal frequent friction around prescriptions, shipments, and communication. One client describes a CPAP order that was never logged as received, despite multiple attempts to verify, followed by a rude reaction from staff and no callback. Another account reports a shipment sent to an old address and a billing dispute that escalated into fraud concerns, with documentation existing but action lacking. A third reviewer highlights confusing balances from a third-party biller that never reconciled. The pattern across accounts is inconsistent follow-through and limited responsiveness, especially when records or record-keeping are needed to complete orders.
Nevertheless there are clear strengths. Several reviewers credit fast, friendly service and the ability to deliver supplies quickly, sometimes the same day, which matters in urgent situations. Compliments describe staff as courteous, knowledgeable, and professional, with a track record of making onboarding easy and switching from other suppliers without hassle. The willingness to provide product samples and to accommodate urgent needs are meaningful advantages. In practice, these strengths translate into practical relief for caregivers who require rapid CPAP components or urinary protection products, and for clinicians who rely on dependable logistics in tight timeframes.
Yet the drawbacks are nontrivial. The most damaging thread is unreliable communication and record-keeping. Clients report delays, lack of updates, and unanswered calls or emails. Some experiences hint at a disconnect between the Cloquet and Duluth offices, creating a fragmented service. Billing confusion recurs as balances claimed by third parties appear and disappear, leaving clients to chase down what is owed. The result is a service that can work under favorable conditions but falls apart under pressure, leaving families questioning whether a vital supply chain is being managed with the consistency required for ongoing medical needs.
Lake Superior Concierge can fill a niche for urgent, flexible equipment delivery, especially where time and ease of switching matter most. The pros, rapid delivery, easy onboarding, and a customer-service willingness to accommodate samples, do not fully offset the risk of miscommunication and billing confusion that recur in practice. For families handling complex care plans or those who cannot supervise every step, the cons lean toward a different choice. The prudent path includes demanding written confirmations, designating a single point of contact, and verifying insurance and third-party payer details before each order. If these safeguards feel burdensome, exploring a more predictable provider may be wiser.
Overall, Lake Superior Concierge remains a conditional option rather than a reliable default. It serves best when urgency is paramount and caregivers are prepared to monitor orders actively, push for confirmations, and have a back-up supplier ready if timing or clarity falters. Those seeking a consistently seamless experience, transparent billing, and steady communication should consider alternatives that emphasize process discipline and customer service. Entering with a proactive plan, audit records, lock in expectations, and keep lines of communication open, will determine whether this provider meets the needs without compromising reliability.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Duluth International (8 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lake Superior Concierge in Duluth, MN is a premier assisted living community offering an array of amenities and care services to ensure the comfort and wellbeing of its residents.
The fully furnished apartments feature cable or satellite TV, a dining room, kitchenette, Wi-Fi/high-speed internet, and a telephone. Residents can enjoy the beautiful outdoor space and garden, perfect for relaxation and leisure activities. Housekeeping services are provided to maintain a clean and tidy living environment.
The caring staff at Lake Superior Concierge provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer medication management, coordination with healthcare providers, diabetes diet support, and special dietary restrictions to cater to individual needs. Meal preparation and service are provided along with transportation arrangement for medical appointments.
Residents can participate in resident-run activities as well as scheduled daily activities designed to promote mental wellness and social engagement. This fosters a sense of community among the residents while providing opportunities for entertainment and enrichment.
Conveniently located nearby are four parks where residents can enjoy nature walks or picnics. One pharmacy is within close proximity for easy access to medications, as well as one physicians' office for necessary medical check-ups. The community is also near three restaurants for dining out options. Additionally, there is a place of worship nearby for spiritual needs.
Lake Superior Concierge offers a comfortable and supportive environment where residents can enjoy an enriching lifestyle while receiving the personalized care they require.
Lake Superior Concierge is located at 5652 North Cloquet Road, Duluth, MN 55810 in St. Louis County, Minnesota
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