5652 North Cloquet Road, Duluth, MN 55810
For more information about senior living options: (866) 208-4318
Overall Review of Lake Superior Concierge
Pros
They are the best CPAP supplier the reviewer has ever used; they are flexible and responsive.- They provide the best service for oxygen, with great, friendly service.
- They are courteous, knowledgeable, and professional, and they are super fast.
- They deliver even in rural settings, sometimes the same day, saving time and money.
- They make it easy to switch from another company and handle all the paperwork.
- They never let customers down and truly care about their needs.
- They send samples to try when products might not fit, showing consideration for client needs.
Cons
The company attempted to send the package to the customer’s old address, making rerouting impossible and prompting a fraud report.- The Cloquet office failed to acknowledge receipt of the CPAP prescription promptly, delaying the process.
- There was no record of the prescription and no responses from the Cloquet or Duluth offices.
- A manager never followed up, and a respiratory therapist was rude and accusatory, claiming the customer had spoken to her manager and that she had hundreds of appointments.
- The customer canceled the order and would drive two extra hours to avoid dealing with the company.
- A billing dispute with Homelink arose, with staff insisting there was a balance owed when none existed.
- The reviewer stated they had never had a worse experience with a supplier than Lake Superior Medical / Homelink.
Review
Lake Superior Concierge in Duluth is best suited for caregivers and seniors who need rapid access to medical equipment and are prepared to advocate actively for orders. The service shines when items can be moved quickly, and when switching from another supplier is desired, since paperwork is handled to facilitate the transition. Rural settings can benefit from prompt deliveries that save time and trips. However, this expectation should be tempered by the realities of inconsistent record-keeping and variable customer service that show up in several accounts. Those seeking a hands-off, perfectly predictable process should consider alternatives.
On the downside, the reviews reveal frequent friction around prescriptions, shipments, and communication. One client describes a CPAP order that was never logged as received, despite multiple attempts to verify, followed by a rude reaction from staff and no callback. Another account reports a shipment sent to an old address and a billing dispute that escalated into fraud concerns, with documentation existing but action lacking. A third reviewer highlights confusing balances from a third-party biller that never reconciled. The pattern across accounts is inconsistent follow-through and limited responsiveness, especially when records or record-keeping are needed to complete orders.
Nevertheless there are clear strengths. Several reviewers credit fast, friendly service and the ability to deliver supplies quickly, sometimes the same day, which matters in urgent situations. Compliments describe staff as courteous, knowledgeable, and professional, with a track record of making onboarding easy and switching from other suppliers without hassle. The willingness to provide product samples and to accommodate urgent needs are meaningful advantages. In practice, these strengths translate into practical relief for caregivers who require rapid CPAP components or urinary protection products, and for clinicians who rely on dependable logistics in tight timeframes.
Yet the drawbacks are nontrivial. The most damaging thread is unreliable communication and record-keeping. Clients report delays, lack of updates, and unanswered calls or emails. Some experiences hint at a disconnect between the Cloquet and Duluth offices, creating a fragmented service. Billing confusion recurs as balances claimed by third parties appear and disappear, leaving clients to chase down what is owed. The result is a service that can work under favorable conditions but falls apart under pressure, leaving families questioning whether a vital supply chain is being managed with the consistency required for ongoing medical needs.
Lake Superior Concierge can fill a niche for urgent, flexible equipment delivery, especially where time and ease of switching matter most. The pros, rapid delivery, easy onboarding, and a customer-service willingness to accommodate samples, do not fully offset the risk of miscommunication and billing confusion that recur in practice. For families handling complex care plans or those who cannot supervise every step, the cons lean toward a different choice. The prudent path includes demanding written confirmations, designating a single point of contact, and verifying insurance and third-party payer details before each order. If these safeguards feel burdensome, exploring a more predictable provider may be wiser.
Overall, Lake Superior Concierge remains a conditional option rather than a reliable default. It serves best when urgency is paramount and caregivers are prepared to monitor orders actively, push for confirmations, and have a back-up supplier ready if timing or clarity falters. Those seeking a consistently seamless experience, transparent billing, and steady communication should consider alternatives that emphasize process discipline and customer service. Entering with a proactive plan, audit records, lock in expectations, and keep lines of communication open, will determine whether this provider meets the needs without compromising reliability.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Duluth International (8 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care
Vibrant Senior Living: A Comprehensive Guide for Active Older Adults
When to Transition from Assisted Living to Memory Care: Key Indicators, Steps, and Finding the Right Community