5652 North Cloquet Road, Duluth, MN 55810
For more information about senior living options: (844) 490-3973
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They are courteous, knowledgeable and professional. They are super fast and sometimes deliver the same day, saving time and money. They are the best company the reviewer has ever used for CPAP supplies, being flexible, responsive and easy to deal with. They make it easy to switch from another company and handle all the paperwork. They provide great, friendly service for oxygen supplies. They deliver to rural settings, sometimes the same day, saving time and money.
The package was reportedly misrouted to an old address in a restricted shipment, making UPS rerouting impossible and leading to a fraud report. The Cloquet and Duluth offices had no record or acknowledgement of the CPAP prescription, with no email response. A respiratory therapist allegedly spoke rudely, accusing the patient of troubling the manager and failing to request necessary documentation. Communication was so lacking that the patient never received a receipt or update about the prescription. Staff claimed the prescription needed annual renewal and highlighted a three-year-old balance from a third-party biller, which the patient disputed. The patient canceled the order and said they would drive two extra hours to avoid dealing with the company. The overall experience was described as the worst they've had with a supplier (Lake Superior Medical / Homelink).A customer's experience with Lake Superior Medical Equipment and its Homelink billing partner paints a picture of high-stakes frustration and scattered communication, set against bursts of praise for speed and flexibility in some lines of service. The most jarring moment came when a shipment intended for a valid recipient was sent to another city, blocked by a restricted package. The writer describes it as a deliberate push to reroute - a move that made it impossible to redirect the package via UPS, or even to pick it up at an Access Point or a local store. The consequence was alarming enough to prompt a report of fraud to an insurance company, with the author noting that they have every bit of shipment documentation ready for an insurance claim once the process advances. It's a sharp opening to a larger narrative about connectivity, or the lack thereof, across the company's operations.
The same thread of communication issues reappears in the CPAP prescription process. According to the author, they contacted the Cloquet office on a Wednesday to submit a CPAP prescription, were given an email address, and sent the prescription that night. The next morning, they called to confirm the email had been received and that the process was moving forward toward obtaining the CPAP. The writer stresses a respect for the reality that others may be ahead in line, but emphasizes that a simple confirmation of receipt would have staved off growing anxiety. Instead, there was no record of the CPAP prescription, and no email response. The pattern continued as calls to the Cloquet office on Thursday found the respiratory therapist busy in Duluth, with no one recording the prescription or replying to emails.
The situation persisted in Duluth as well. A call to the Duluth office resulted in leaving a message with a receptionist, asking only to confirm receipt of the prescription so the process could begin. There was no callback, no email response, and no notice of receipt. The author then attempted to escalate: on Monday, they sought to speak with a manager. The response, in their account, was silence on the managerial front and, instead, a confrontational tone from a respiratory therapist who claimed there had been chatter about speaking with a manager - yet there had been no return call. The therapist reportedly demanded sleep study records, and it's noted that a timely email explaining what additional documentation was needed would have prevented later frustration. The overall effect was a sense that busy schedules and competing priorities were masking a failure to acknowledge or respond to basic patient communications.
By the writer's reckoning, the situation's final ignition came with a cancellation. After enduring a pattern of non-responsiveness, the author chose to cancel the CPAP order and even declared a willingness to drive two extra hours to avoid further dealing with the situation. It's a stark conclusion to what began as a straightforward health equipment request, punctuated by missed emails, unanswered calls, and a perceived lack of courtesy in acknowledging and addressing patient needs. Ironically, in the midst of this anxious experience, other voices in the same ecosystem offered a different reality: praise for speed, accessibility, and patient-friendly service.
Across a separate thread of testimony, other customers sing the praises of the company's oxygen supplies and related services. One reviewer calls the oxygen service "best" and notes the staff as friendly, knowledgeable, courteous, and professional. The same account highlights rapid delivery - even sometimes the same day in rural settings - and credits Lake Superior Medical Equipment with saving time and money by reducing the need for patients to leave home. Another customer emphasizes how easy it is to switch providers: they simply call in, and the staff handle all the paperwork, making the transition smooth. The sentiment is unambiguous: for oxygen equipment and related needs, the company has earned strong, positive ratings for speed and service quality.
There are still more complementary voices, including a nurse who works in a corporate Adult Foster Care setting and another who administers an independent foster care operation. These two accounts speak to consistent politeness, knowledge, and professionalism from Lake Superior Medical Equipment, with frequent praise for the staff's responsiveness and their willingness to accommodate patient needs. One account even highlights the speed of service in rural settings, with deliveries often occurring the same day. The recurring theme here is trust built through reliable, friendly, competent care, along with an emphasis on the ease of switching to Lake Superior Medical Equipment from another supplier - an important factor for caregivers seeking to streamline operations and minimize administrative friction.
Finally, a more specific - and somewhat controversial - chapter unfolds at the Cloquet branch. A reviewer describes driving more than 20 miles to the location only to be told that a CPAP prescription must be renewed annually, a requirement they say was never emphasized by a previous supplier. The staff also flagged an outstanding balance from a third-party biller - Homelink - with the patient insisting that the balance was already paid. The reviewer notes that they were told Homelink owed the company money, and that the patient owed Homelink, a situation the reviewer found confounding and unhelpful. A later update in the account reveals a turn of events: the patient noted that a three-year-old balance was claimed, a claim they rejected, and that a later check of the Homelink account showed a zero balance. The patient's frustration is palpable: the balance confusion and the shifting responsibility for billing seemed to eclipse direct patient care, making the experience feel more like a billing mismatch than a healthcare interaction.
In the end, the collection of experiences from different customers paints a nuanced portrait of Lake Superior Medical Equipment and its Homelink partner. There are clear strengths highlighted in areas like oxygen delivery, rapid response, and a straightforward process for switching suppliers. These stories reflect a healthcare supply ecosystem capable of fast, patient-centered service when it works smoothly. Yet the same collection of experiences flags serious reliability concerns in CPAP prescription handling, dispatch accuracy, timely communication, and consistent billing practices. Taken together, the accounts suggest that patients can receive exemplary service in some arenas while enduring frustrating, fragmented processes in others. The thread that ties them together is a call for clearer communication, tighter coordination among offices, and a more transparent, proactive approach to billing and documentation so that trusted care isn't undermined by avoidable administrative gaps.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Duluth International (8 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lake Superior Concierge in Duluth, MN is a premier assisted living community offering an array of amenities and care services to ensure the comfort and wellbeing of its residents.
The fully furnished apartments feature cable or satellite TV, a dining room, kitchenette, Wi-Fi/high-speed internet, and a telephone. Residents can enjoy the beautiful outdoor space and garden, perfect for relaxation and leisure activities. Housekeeping services are provided to maintain a clean and tidy living environment.
The caring staff at Lake Superior Concierge provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer medication management, coordination with healthcare providers, diabetes diet support, and special dietary restrictions to cater to individual needs. Meal preparation and service are provided along with transportation arrangement for medical appointments.
Residents can participate in resident-run activities as well as scheduled daily activities designed to promote mental wellness and social engagement. This fosters a sense of community among the residents while providing opportunities for entertainment and enrichment.
Conveniently located nearby are four parks where residents can enjoy nature walks or picnics. One pharmacy is within close proximity for easy access to medications, as well as one physicians' office for necessary medical check-ups. The community is also near three restaurants for dining out options. Additionally, there is a place of worship nearby for spiritual needs.
Lake Superior Concierge offers a comfortable and supportive environment where residents can enjoy an enriching lifestyle while receiving the personalized care they require.
Lake Superior Concierge is located at 5652 North Cloquet Road, Duluth, MN 55810 in St. Louis County, Minnesota
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