Heartland Pca

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Heartland Pca Heartland Pca Heartland Pca

Heartland Pca

1700 Mall Drive, Duluth, MN 55811

For more information about senior living options: (844) 490-3973

2.3 from 3 reviews
5 stars
1
4 stars
0
3 stars
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2 stars
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1 stars
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Assisted Living

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    Overall Review of Heartland Pca

    Pros

    • pro Their young son qualifies for PCA hours.
    • pro They chose a plan that let them find a PCA they felt was right for their son.
    • pro They found two PCAs to consider for their son.

    Cons

    • pro The reviewer has lost confidence in the company after two years.
    • pro The reviewer describes the company's communication as very poor.
    • pro The reviewer would give zero stars if that were possible.
    • pro The reviewer characterizes the business as extremely disorganized in every encounter.
    • pro The reviewer notes that two PCA candidates had meetings canceled (no-shows), and an application and fingerprints were lost, indicating a lack of organization.
    • pro The reviewer cautions others to avoid this PCA company, warning that starting PCA services could take up to three months.

    Review

    After two years of working with them, I have lost all confidence in the company. Communication from the team has been consistently poor, leaving me frustrated and uncertain about what to expect next. If there were an option to give zero stars, I would take it in a heartbeat. The business feels disorganized in every interaction I have with them, with delays, mixed messages, and a general lack of accountability. The entire experience has been repeatedly exhausting and disappointing.

    My young son qualifies for PCA hours, and I selected the "choice plan" because it would allow my husband and me to choose a PCA we felt was right for our son. We found two PCA candidates through the process and hoped that, with the company's support, we could move forward smoothly. Instead, the company added more roadblocks than help, undermining our ability to match our son with reliable caregivers. The plan was supposed to give us agency, but it quickly became a source of anxiety and doubt.

    With both PCAs, the company failed to show up for scheduled meetings. This repeated no-show practice disrupted our ability to evaluate candidates and caused delays in the hiring process. In addition to attendance failings, the company also mismanaged important documents - an application was lost, and a fingerprint record went missing. These are fundamental tasks that should be routine and reliable, yet they were mishandled to the point of being almost unbelievable.

    Overall, the organization of the company has been severely lacking. The pattern of missed appointments, misplaced paperwork, and, worst of all, the sense that there is no real system in place, makes every encounter a gamble. It is not just a single slip; it feels like a chronic problem that undermines trust and adds stress to an already challenging situation. The experience stands in stark contrast to what a family should expect when arranging care for a child in need of PCA hours.

    I would strongly advise others to consider alternative PCA providers. If you must work with this company, be prepared for significant delays and a persistent lack of communication. In my case, the start of PCA care could be delayed by as much as three months, which is unacceptable when your child depends on timely assistance. The implication is that your family may wait and hope for a solution that never materializes.

    Despite having tried to persevere after two years, the lasting impression is one of disorganization and unreliability. The poor communication isn't just inconvenient - it erodes confidence and makes planning around PCA care nearly impossible. The recommendation remains: avoid this company if you can find another option with a track record of reliability and clearer communication.

    Ultimately, the experience left me wishing I had chosen a different PCA provider from the outset. The combination of no-shows, lost documents, and a general lack of organizational structure created an environment where progress was improbable. For families seeking PCA hours for a child, time is of the essence, and this company's repeated missteps cost precious weeks and months. My message to other families is simple: explore other PCA companies first, and only consider this one if you are prepared to face lengthy delays and ongoing uncertainty.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Duluth International (3 miles away) Duluth International (3 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Heartland Pca in Duluth, MN is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Each unit is fully furnished and equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for added convenience. The community also provides housekeeping services to maintain a clean and comfortable living environment.

    Residents can enjoy the beautiful outdoor space and garden area, perfect for relaxing or socializing with friends and family. Additionally, Heartland Pca offers move-in coordination services to assist residents with the transition into their new home.

    The care services provided by the skilled staff at Heartland Pca are comprehensive and personalized. With 24-hour supervision, residents receive assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also coordinates with healthcare providers to ensure residents receive the necessary medical attention and medication management.

    Maintaining mental wellness is equally important at Heartland Pca. The community offers a mental wellness program designed to support residents in their emotional well-being.

    Dining options at Heartland Pca cater to special dietary restrictions, ensuring that all residents can enjoy delicious and nutritious meals. Meal preparation and service are provided, allowing residents to focus on enjoying their dining experience.

    Engaging activities are available for all individuals in Heartland Pca. Resident-run activities foster a sense of community while scheduled daily activities provide variety and opportunities for socialization.

    Heartland Pca benefits from its convenient location in Duluth, MN. There are numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options nearby for easy access to various services and amenities. Places of worship and theaters are also within close proximity for spiritual fulfillment or entertainment purposes. Additionally, the community is located near several hospitals ensuring timely medical assistance when needed.

    At Heartland Pca in Duluth, MN residents experience a supportive and comfortable environment where their needs are met and their overall well-being is a top priority.

    Nearby Places of Interest

    Cafes

    • Blue Rock Coffee and Wine Cafe (0.2 miles)
    • Uncle Loui's Cafe (3.3 miles)
    • Duluth Coffee Company (3.4 miles)
    • Caribou Coffee (3.6 miles)

    Restaurants

    • Wendy's (0.2 miles)
    • Grandma's Saloon & Grill (0.2 miles)
    • Chipotle Mexican Grill (0.2 miles)
    • Culver's (0.4 miles)
    • Taco Bell (0.6 miles)
    • Olive Garden (0.7 miles)
    • OMC Smokehouse (3.2 miles)

    Pharmacies

    • Target Pharmacy (0.3 miles)
    • CVS Pharmacy (0.3 miles)
    • Walgreens (0.5 miles)
    • Super One Foods (0.5 miles)
    • Walmart Pharmacy (1.3 miles)
    • Midwest Medical Supplies (2 miles)
    • Falk's Pharmacies (2.6 miles)

    Physicians

    • St. Luke's Eye Care - Miller Creek Medical Clinic (1 miles)
    • Northern Oral & Maxillofacial Surgeons (1.6 miles)
    • Northern Eye Institute (1.6 miles)
    • Weis Eye Center (1.7 miles)
    • Duluth MRI Center (3.3 miles)
    • Northern Foot & Ankle Associates (3.3 miles)
    • Austin & Treacy PA (3.3 miles)

    Transportation

    • U-Haul Moving & Storage (1.1 miles)
    • Afterburner (2.5 miles)

    Places of Worship

    • House Of Refuge Assembly Of God (1.3 miles)
    • Kenwood Lutheran Church (2.9 miles)
    • The Vineyard Church (3.1 miles)
    • Peace CHURCH (3.1 miles)
    • Trinity Lutheran Church (3.4 miles)

    Parks

    • Lincoln Park (2.8 miles)
    • Cascade Park (3 miles)
    • Duluth Parks & Recreation Department (3.1 miles)
    • Canal Park (3.2 miles)

    Hospitals

    • Saint Marys Hospital Heliport (3.2 miles)
    • Essentia Health-St. Mary's Medical Center (3.3 miles)
    • Essentia Health Urgent Care - Duluth (3.3 miles)
    • Tilderquist Memorial Med Libr (3.4 miles)
    • Bio-Medical Applications of Minnesota (3.4 miles)
    • Choice Recovery Center (3.6 miles)
    • St Lukes ICU (3.6 miles)

    Theaters

    • Duluth Cinema Duluth, Mn (3.4 miles)

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