2701 West Superior Street, #101, Duluth, MN 55806
For more information about senior living options: (844) 490-3973
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HealthStar/Tru Healthcare has changed, with new employees who care about clients. HealthStar is a generous company with amazing and caring staff. The staff at HealthStar/Tru Healthcare go out of their way to help clients.
The reviewer asserts HealthStar fails to follow through and is withholding their service agreement. They call HealthStar the worst home healthcare in Duluth and advise others not to use their services. They claim six PCAs were untrained, used drugs, lied, and sometimes stole belongings. They describe management as rude and uncaring. They recount a failure to provide a PCA after surgery, forcing the reviewer to crawl home in the cold, which led to a broken foot requiring additional surgeries. They report a PCA leaving two gas burners on full blast, creating a dangerous gas hazard. They say the scheduling manager promised a PCA would be available but did not arrange one or provide a replacement promptly.HealthStar/Tru Healthcare seems to be a company in the middle of a stark contrast in the eyes of those who use or observe its services. On one end, there are words of praise about a recent shift in leadership and staffing. A number of voices describe new employees as genuinely caring about the clients and point to a culture that is more focused on helping people. In particular, one account uses the phrase "new employees that care about the clients" and suggests that HealthStar has become a generous company with some of the most amazing and caring staff around. The reviewer even asserts that "everyone will go out of their way to help you anyway they can," painting a picture of a workplace and service culture that makes clients feel supported and valued. Such remarks imply a turnaround that has left some customers feeling hopeful, and they express a strong willingness to recommend the company to others based on these positive changes.
Alongside that hopeful depiction comes another, much harsher viewpoint that depicts HealthStar as a flawed operation failing to protect its clients and failing to follow through on commitments. In this perspective, the reviewer describes HealthStar as "the WORST Home Healthcare in Duluth" and explicitly warns others not to use their services if they value their health. The account is vivid and details a troubling pattern: six patient-care assistants (PCAs) who were allegedly untrained, involved in drug use, and dishonest. The reviewer paints a picture of inconsistent care, with PCAs showing up only about 20 percent of the time, and, when present, causing further distress by damaging belongings or engaging in theft. The impression given is that management itself is rude and indifferent to clients' wellbeing, a combination that erodes trust and raises questions about accountability.
That same account centers on a particularly devastating incident tied to scheduling and reliability. According to the reviewer, a PCA was promised to be at the hospital right after surgery to help take the client home and to provide care over the weekend and the subsequent week. After waiting for two hours, the reviewer says they took a taxi home and endured a grueling, cold, wet crawl up snow-covered stairs to reach their house. The reviewer describes the moment they finally reached the top, attempted to stand, and fell down ten steps, ultimately injuring a broken and crushed foot that required another surgery and a longer recovery. The frustration deepens when the reviewer attempted to complain: the manager allegedly dismissed the concern, explaining that the PCA had an emergency and that the office had been closed over the weekend, with the manager reportedly stating that "that does happen sometimes" and offering no immediate plan for a replacement PCA or further support.
The saga continues with a second alarming incident: two weeks after the initial catastrophe, another PCA supposedly arrived and left two gas burners open full bore in the kitchen, creating a dangerous gas exposure risk. A passerby reportedly smelled the gas, woke up the reviewer's 8-year-old child, and prompted a near-disaster. This event reinforces the sense of ongoing safety concerns and questions about the vigilance and responsiveness of HealthStar's staff. In the wake of these events, the reviewer states that they told HealthStar not to send any more PCAs, declaring that they would not survive another similar incident.
Taken together, these reviews present a complex portrait of HealthStar/Tru Healthcare. The company is described in one vein as a growing force for good with compassionate, proactive staff who make a real positive difference in clients' lives. In another vein, the company is portrayed as a source of serious harm, with untrained personnel, alleged theft and danger, and management that dismisses complaints. The Duluth setting and the incidents recounted give the impression of a health service that has undergone changes - some visible and commendable, others deeply troubling and potentially dangerous.
For potential clients or families evaluating HealthStar/Tru Healthcare, the collection of experiences suggests that the reality may vary widely from case to case. On the positive side, there is affirmation that new leadership and staff can deliver attentive, generous care, with workers who genuinely strive to help. On the negative side, there are compelling, highly specific accusations of mismanagement, safety lapses, and a dismissive response to urgent concerns. The divergence between these accounts means prospective users should perform thorough due diligence, seek up-to-date references, and carefully assess both staffing quality and safety practices before placing trust in any home healthcare arrangement. If you are considering HealthStar/Tru Healthcare, consider speaking directly with current clients in your area, reviewing recent inspections or complaints filed with state agencies, and asking for a detailed care plan and guarantees that address scheduling reliability, staff training, and safety protocols.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Duluth International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Healthstar Home Health III in Duluth, MN is an exceptional assisted living community offering a wide range of amenities and care services designed to enhance the quality of life for its residents. The fully furnished apartments feature cable or satellite TV, a kitchenette, telephone, Wi-Fi/high-speed internet, and a small library for leisure reading.
Residents can enjoy delicious meals served in a restaurant-style dining room that accommodates special dietary restrictions. The dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure residents stay on top of their health.
Healthstar Home Health III promotes mental well-being through its specialized program that focuses on promoting overall mental wellness. The community also encourages socialization and engagement by offering resident-run activities and scheduled daily activities.
For those who enjoy exploring the surrounding area, there are numerous options just nearby. Five cafes provide opportunities for coffee dates with friends or family members. Four parks offer beautiful green spaces for outdoor relaxation or exercise. With 14 nearby pharmacies and 21 physicians, medical needs are conveniently met. Additionally, there are 41 restaurants to choose from for dining out experiences. Transportation options are available for easy access to nearby locations. There are also places of worship and theaters within close proximity.
Overall, Healthstar Home Health III in Duluth, MN provides a comfortable and engaging environment where residents can receive personalized care while enjoying a variety of amenities and convenient access to nearby attractions and services.
Healthstar Home Health III is located at 2701 West Superior Street, #101, Duluth, MN 55806 in St. Louis County, Minnesota
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