2508 River Hills Drive, Burnsville, MN 55337
For more information about senior living options: (844) 490-3973
They felt welcomed upon entering The Rivers. The staff from nursing to reception make residents feel welcome. Everyone is friendly and genuinely cares about residents. There is a nice variety of daily activities to choose from. The dining experience with open seating is like dining at a restaurant. The food is delicious, and meals aren't repeated for weeks after move-in. There are always additional menu choices for those who don't care for the main option. They were very pleased they chose The Rivers. The staff are knowledgeable, kind, and hardworking. The facility feels bright and clean, and residents love their apartments. The nursing staff are always available and helpful; the housekeeping team goes out of their way to help. The Rivers is a special place, inviting and welcoming, with staff who care about residents. The front porch, grounds, and General Store contribute to a homey, well-kept atmosphere. The value for the price is outstanding. The Rivers provides a supportive environment for families and residents; leadership sustains a community-centered around The Rivers.
The Rivers has poor management, and its nursing department doesn't communicate, with care that nearly killed a resident's father. There were multiple medication omissions and errors (six in eight days), which is unacceptable. The staff are not the most professional, trained, fully competent, or reliable. The Rivers deducted an extra month's rent from a resident's account and would not prorate October rent after notice. A vacant apartment was kept and used for storage for almost 30 days. Staff did not apologize or follow up after a miscommunication about a resident's death. There was a miscommunication that informed the wrong family about a resident's death. The independent living menu lacks heart-healthy or diabetes-friendly options.The Rivers comes across in these remarks as a place that genuinely welcomes residents and their families from the moment they step through the door. Across dozens of voices, the common thread is that the staff - spanning nursing, maintenance, activities, dining, reception, and everywhere in between - tends to greet you by name, treat you with kindness, and make you feel at home. Many reviewers emphasize the friendly, approachable atmosphere, noting that managers and front-line supervisors are often visible on the floor, sometimes even pitching in by waiting tables or helping wherever needed. This sense of a caring, people-first community seems to be the heart of what many residents and families appreciate about The Rivers.
Mealtime and social life receive frequent, high praise. The dining experience is described as restaurant-like, with open seating and a menu that offers variety and flexibility. Several reviewers point out that meals are thoughtfully prepared by a master chef, with frequent changes and options beyond the main course, ensuring residents aren't forced into repetitive choices. One reviewer specifically recounts a stretch of about five weeks with no repeated meals, highlighting the kitchen's commitment to variety. Beyond the food itself, the ability to socialize during meals - an important feature in assisted living - gets several nods for enhancing overall quality of life.
The activities program also figures prominently in the positive assessments. Reviewers repeatedly mention a wide array of daily activities and the sense that there is something for everyone, with enough options to feel socially engaged but not overwhelmed. One comment even likens the breadth of offerings to requiring a social secretary to keep up with it all, which underscores how central interaction and community participation are to life at The Rivers. Residents who stay busy often emphasize the easy camaraderie, the friendliness of other residents, and how the staff helps to foster those connections across generations - since staff members themselves are frequently seen participating in activities and assisting with events.
Physical surroundings and the sense of home-like comfort are another recurring theme. Several reviewers praise the bright, clean appearance of the facility, the attractive grounds and porch, and the homey touches like a General Store that contributes to a well-kept, southern-mansion ambiance. From the moment a visitor steps through the front door, many describe feeling instantly at ease and welcomed. This combination of aesthetics and a lived-in, homelike atmosphere appears to be a significant factor in the overall satisfaction and sense of belonging that residents experience.
There is also a thread of deeply personal and family-centered experiences. For some families, The Rivers has been a supportive environment during difficult transitions, including caring for relatives with special needs and navigating life changes after losses. Several accounts highlight how the staff offers compassionate assistance, how residents form meaningful friendships, and how families express gratitude for the level of attention, respect, and moral support they receive. One reviewer notes moving a family member with aphasia into the environment as part of a broader narrative of resilience and community. These testimonials speak to a sense of partnership between staff, residents, and families that many find reassuring and meaningful.
At the same time, there are serious cautions and negative experiences interwoven with the positive stories. A number of reviewers express frustration with administrative and billing issues, including a substantial rent increase that forced relocation for a family member, prorating questions, and a large single-month deduction that was contested. There are also complaints about miscommunications within the staff - such as questions about what needed to be signed or when a notice was required - leading to disputes over payments and occupancy. One particularly troubling account recounts an alleged error in handling a resident's death, including incorrect notification and a lack of timely, empathetic outreach from leadership. A separate message questions care quality in the Assisted Living and Memory Care settings, alleging medication omissions and a broader sense of inadequate communication within the nursing department. Taken together, these concerns underscore that, while many families have rewarding experiences, there are real, impactful problems that some residents and families have faced.
Despite the mixture of praise and concern, the overall impression is that The Rivers can be a wonderful home for many residents, delivering warmth, connection, good meals, and a well-maintained environment. The consistently positive notes about staff attentiveness, the sense of community, and the beauty of the place contrast with the more negative, sometimes costly miscommunications and care-related issues described by others. For someone considering The Rivers, the takeaway seems to be that it can offer a high-quality, engaging, home-like experience, but potential residents and families should, as with any such decision, probe carefully into pricing details, care levels, and the reliability of administrative communication to ensure expectations align with reality. Visitations, direct conversations with staff, and a clear understanding of billing practices and care services appear to be prudent steps in evaluating whether The Rivers is the right fit.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Nervana's Caring Hands I, located in the heart of Burnsville, MN, is a welcoming assisted living community designed to provide a nurturing and supportive environment for its residents. With a range of amenities that cater to both comfort and convenience, residents can enjoy a fully furnished living space complemented by a beautifully maintained garden and outdoor areas perfect for relaxation.
The community prides itself on offering personalized care services to meet the unique needs of each resident. Trained staff are available to assist with activities of daily living, including bathing, dressing, and transfers, ensuring that individuals receive the support they need while maintaining their independence. Additionally, Nervana’s Caring Hands I coordinates seamlessly with healthcare providers to manage medication and dietary needs, including special dietary restrictions and diabetes-friendly meal preparations.
Residents can look forward to engaging in scheduled daily activities that promote social interaction and well-being. For those who require transportation assistance for medical appointments or other outings, arrangements are readily provided.
With convenient access to local amenities such as 21 nearby restaurants, 15 pharmacies, and 2 parks, residents can enjoy an enriched lifestyle. Plus, the presence of cafes and theaters offers opportunities for leisure and entertainment just a stone's throw away from home.
At Nervana's Caring Hands I, residents experience more than just assisted living; they find a caring community dedicated to enhancing their quality of life through comprehensive services and vibrant social activities.
Nervana's Caring Hands I is located at 2508 River Hills Drive, Burnsville, MN 55337 in Scott County, Minnesota
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